Zoomcar Complaints & Reviews

Hi
This is manohar from hyderabad.

I had booked a zoom car from 10/02/2022 2-00 pm to 11/02/[protected]pm.

During the start of the trip I was unable to unlock the car due to technical issues from zoomcar end, even the customer care executive was also unable to unlock the car. At last after contacting the customer care the owner has given me the key to unlock the car..

Before starting my...

While booking with zoomcar i had deposited Rs 500 paytm on 25th January 2022, it was supposed to released once I finished ride but even after 20 days money is still on hold with zoomcar, I have raised complaint with zoomcar support 4 times but no developments happened....

Zoomcar was not provided as the car was not available. The trip was cancelled by customer care executive Deepika from zoomcar but it is not reflecting in the app and no refund processed.
Trip Id: JSP6922RT...

Me and my wife had to face a lot of harassment by zoomcar in Chennai, as zoomcar took the booking amount and denied to give vehicle on arrival in the night at Chennai airport. And they kept me and my wife waiting on the road till midnight....

I booked zoomcar on 13th FEB 2022 (ID-JPS694ODY). Now I want to reschedule it but no option is shown on app and web version. Also I tried to contact the customer care team but no response. Kindly reschedule the zoomcar to 17 Feb 2022- 19 Feb 2022. If not then cancel the booking and refund the amount. Kindly help asap.
Booking Id- JPS694OY
Contact number- [protected], [protected]
Email id- [protected]@gmail.com...

Dear Sir
At the time of the trip start, the km reading was 29493 km .(Feb 6 2022 time 8 am) the photo was uploaded to the system.
At the time of trip end km reading was 30793 km, (Feb 13 2022 time(18:31))the photo was uploaded in the system( software).
The allowed km was 1517, car driven for 1300 km,

Zoom car has made an excess 5340 km invoice. This is the wrong invoice. please do the needful....

Register id: [protected]@gmail.com
Register mob : [protected]
My id got blacklisted due to no any reason please solve my problem...

Hi Team,

I had booked a car yesterday from 9:30 pm to 6:00 am today. My booking id is JPS6947Y6. I have returned the car to the owner at 6:30 am sharp but my phone got switched off due to battery and I couldn't end the trip in the app.

Now, I am trying to end the trip but the app is not allowing me to end it because I am not near the drop area.

You can confirm with the owner that the car has been...

The Booked Car was delivered late but to me but still they are charging me late drop charges. Provided different Vehicle than that was booked.
I have to hire another Vehicle and driver because of there mess up instead and they should compensate me for that.
Customer support is worst and none of the calls are noted in records, so its very disappointing experience for me and I need my full paid amount of Rs.6732 refunded back...

I booked the car for 13 Feb from 0930 hrs with booking id JPS694IDV but in the app it's showing the car is not available. Since 0900 I am trying to contact on the customer support number but still no reply. I have not been provided another car till now. My time is being wasted....

Not able to use the car because checklist is not showing. No response on customer care number even after waiting on 2 calls of 15 and 20 mins. Delivery person’s phone is switched off. Profile verification not done even after booking time has started. Have missed a wedding because of you....

Hello,

I am a first time user of zoomcar
I booked a car for 12th of feb 2022 and it was due for home delivery on 6 am.
But unfortunately the car did not arrive.
I contacted the delivery agents and they said car is not available due to some engine problem.
So i asked to cancel the booking and he said okay.

After that when i saw the app in the evening, what i see is almost all the...

I have fuel related billing issue, toll amount refund related issues, 24 hours car grounded refund related issues, i sent multiple emails to zoom car support but don't have any response, and due to not having any ongoing bookings I am not able to connect with zoom car support also, this is totally un expected form such a reputed service provider, no proper resolution, no response to calls and emails, i got frustrated after a first booking...

As on the 6th of February, 2022, we booked a Hyundai Creta with Zoomcar for the 12th of February, 2022, from 10:00 AM to 6:30 PM. Post the booking and the payment of the requisite amount, on the day of delivery, we were informed that the car we paid for was out of stock and would not be delivered. We tried reaching out to the customer care helpline but did not receive a reply.
The newly allotted car was a Mahindra TUV 300, and was...

As on the 6th of February, 2022, we booked a Hyundai Creta with Zoomcar for the 12th of February, 2022, from 10:00 AM to 6:30 PM. Post the booking and the payment of the requisite amount, on the day of delivery, we were informed that the car we paid for was out of stock and would not be delivered. We tried reaching out to the customer care helpline but did not receive a reply.
The newly allotted car was a Mahindra TUV 300, and was...

Hello zoom car Im facing so many issue with zoom car service, On previous bookings
First previous booking on 26th of Dec 2021
I booked zoom car at pune on 26th at 8:30 o'clock and When I reached At Location There is no car available On that site We Tried So many time to contact with zoom customer service but They Didn't pick My Call After few hour They Pick My call And They Told Me to Wait We Will contact you soon but they...

Almost 30 days but still Zoomcar are not available to return my vehicle. It was all happened due to wrong information provided by Zoomcar. For your reference I am attaching email for more information but Zoomcar is not replying my email yet. They have hold my vehicle on their workshop. Kindly look at this issue....

I had booked a car for 12hrs today and I haven’t received any calls from executive nor from customer care was trying since morning but no response and have charged me 800 need refund or reschedule for the same car number is MH02DW8654...

I had booked a zoom car on 9th at 8:30

The car arrived in the dirtiest condtion possible .then there was issue with the uploading with the documents which caused delay..also the documents were ot approved..and caused further delay and we have not received any call from zoom car relating to this goo[censored]p ..

It was a horrible first hand experience with zoom cars

Pls refund the amount br...

Raised so many complaint against my last booking regarding fuel change and refund failure there is no response from you end please call me and resolve asap

HARISH SELVARAJ
[protected]...