Zoomcar Complaints & Reviews

I had booked a car for 12hrs today and I haven’t received any calls from executive nor from customer care was trying since morning but no response and have charged me 800 need refund or reschedule for the same car number is MH02DW8654...

I had booked a zoom car on 9th at 8:30

The car arrived in the dirtiest condtion possible .then there was issue with the uploading with the documents which caused delay..also the documents were ot approved..and caused further delay and we have not received any call from zoom car relating to this goo[censored]p ..

It was a horrible first hand experience with zoom cars

Pls refund the amount br...

Raised so many complaint against my last booking regarding fuel change and refund failure there is no response from you end please call me and resolve asap

HARISH SELVARAJ
[protected]...

I have book the car still now i didn't get any response...

Hello sir,
I have recently booked honda city car and my trip is not listing here right now and my transaction has been done from my upi .
I want my refund to be initiated as soon as possible...

I still haven't received my refund for the cancellation that zoomcar did right before 2 hours my rental period and still haven't received my money.
[protected] Registered Phone Number
JPS69H3WU - Booking Number...

Hello sir, I want to book a car i have seen that recently in my account but now it is not visible. Can u please check, i think the book Page has been blocked can you please unblock it...

I have subscribed for 4 vehicles with ZAP - Zoomcar.

1) Swift Amt - KA03AF4454
2) Ford Figo - KA02AG6108
3) Tata Hexa - KA03AF1780
4) Hyundai Verna - KA03AF5376

All my subscription amounts along with the Zap rental earnings has been with held by the Zoomcar.

Neither the vehicles are not provided after Corona Lockdown nor the refunds.

Kindly look into this and...

I booked my car today 1:30 to 7:30 maruti swift mt petrol UP81CJ0184
ID.JPS692UMT
And when i reached at location, they said me that the car has already gone and i didn’t receive my car and i wait for 1-1:30 hours for my car but I didn’t get my car
And my money has already debited from my account
So, i hope you will understand my problem and will initiate my refund as soon as possible otherwise i will take a...

On 2020 March I made 4 bookings on Zoomcar. But due to the Pandemic I had to cancel all 4 of my booking (That too well advance so that no cancellation fee is charged). After several reminders I got the refund of 2 of my bookings. But still below 2 booking refund I haven't got:

Booking ID Date of Journey Date of Cancellation Booking Amount
JPS6N1UP4 20 AUG 5 AUG RS10215
JPS6NKKGA 20 MARCH 19 MARCH RS 8534br...

I booked a Toyota Glanza car on Feb 6, 2022 through zoomcar app ( Booking Id- JPS69TNGH) and opted for home delivery. I paid the full amount during the booking including the delivery service charge. But the car was not delivered to me at home and despite calling customer care number for 2 hours, no one answered. I have mailed the customer support thrice and no one has responded yet. I want the money I paid back (₹1, 329). After 2 days today...

Today I have made a booking by paying the full amount required in advance before I receive the vehicle and the amount got deducted from my account. Later when I was trying to check the status I couldn't see that my ride's booked. I got to know that my profile verification is yet to be done and u tried to complete it ASAP before my ride starts on that same day itself. But the profile verification was not done by my ride time and I am still...

Dear team

Myself prabakaran i am being zoom car service last 3 years still the date i am enjoy the services. My last trip start on the date 05.02.22 to 06.02.22 My total km driven in 630 km only
As per the zoomcar policy its will be kilometer but here the kilometer against the policy so here would like to help me out the issue comeback the Correct traffic which has been when for the trip ts easy for pay the bills .Kindly...

Hi,
I have a made a zoomcar booking for 26th Dec 2021 in Mangalore. But when we went to collect the car, we were told car is not available. Even after repetitive calls and discussions with Zoomcar executives we were still not able to get a car. So, our booking was cancelled, however, the refund amount is still not yet credited. It is 7th Feb, 2022 now.
We have tried to reach them through calls and emails but no reply from them.br...

I booked a car for Feb 6th and paid full price on booking. My booking id is JPS69TFBF. At last minute they said car is no longer available and I will get a call back in 15 minutes to make alternate arrangements. But I did not get a call back for a day now even after multiple calls to customer care.

I just need my refund of Rs 1709 processed as I did not use Zoomcar services yet they have billed me and I have paid the price....

HI

I Booked a car with you with booking reference id JPS69TF3L for tata safari storme diesel from 09 am to 11:30 pm for 6th february 2022.

I Uploaded my dl but unfortunately was not verified by your team for so long because of which i had to adopt another option .

I Tried calling your helpline for a long time but nobody picked my phone .

As i Paid 3277 to you and could not use the...

Hi,
I've not been given a car for the booking I've made. I need my full refund. When I called the customer care they told servers are down and will update the status after 10 mins after my booking started. However the in charge guy called me and told there's another car Toyota Glanza which can be taken in place of Tata Tiago that I've booked. Later when I went to the pickup the car arrived after 20 minutes. Now,...

I've been using the zoom car app since many months now & i've proved myself a genuine customer to them everytime when i booked the car.

But today I was damn upset hence I gave this bad remark to them through this review here because the process to reach the zoom car customer service is next to imposible. You can only contact their customer service if you have an active booking otherwise you can't call them, all you have to...

Hi team, I booked a zoomcar from 16-18 Jan with order id JPS69EYG9
I booked it with home delivery option, car got delivered to my house, I directly got the keys no option to put any input on app while start and end.
I told the guy who came to pickup it back that this vehicle has 10ltr + extra petrol as trip plan got cancelled and I returned the vehicle 8 hr before the actual end time as per booking, he verified it via speedometer,...

Hi team, I booked a zoomcar from 16-18 Jan with order id JPS69EYG9
I booked it with home delivery option, car got delivered to my house, I directly got the keys no option to put any input on app while start and end.
I told the guy who came to pickup it back that this vehicle has 10ltr + extra petrol as trip plan got cancelled and I returned the vehicle 8 hr before the actual end time as per booking, he verified it via speedometer,...