Zoomcar Complaints & Reviews

Registered phone number : [protected]
Booking ID : JPS69T9C8
I was waiting at the shared location but there was no car or zoom office. The location address shared with me is - Nethaji colony 6th cross street, CMWSSB division 177 Velachery. The google map also leads me there but there was no sign of the vehicle. I tried contacting customer care multiple times but unattended. I haven’t seen the car. This was my first booking...

Booking Id JPS69TNYR

I had paid an amount of 2075, for booking a Baleno on Zoomcar from 04.00pm to 11.30pm on Feb 6 2022.
But sadly, I didn't receive the vehicle
I checked the location and tried to reach the customer care multiple times, but I didn't get any response.

The driver allocated for delivering the vehicle had also kept his phone on switched off.
In panic I walked and checked every...

Very very very worst service provided by zoomcar the customer service also sooo bad they have not giving any final solution...i had done a booking but that booking as Said atlast time the car is not available and then i reached to customer care the executive they have saying that u will receive call back within 15minutes it as become four hours still no call back... what a worst service I had ever seen...the booking I'd is JPS69VA35 still...

Booked car for 5:30 pm today 5th Feb 2022. It's been 8:30 now and I am yet to receive the car. The zoom customer care executives are not at all responding to any calls. No response at all...

I had booked the car and the same was not allotted, called the call center 5 times and every time they said supervisor will call in 10 minutes...

My friend used my Mobile Number in his account long back due to some connectivity issues with his cellphone.

Now, years later, I logged in with my Phone Number and booked a car and uploaded my DL, Aadhar etc to drive the car.

Now, I realised that the email id in account belongs to my friend and I want to change it.
Zoomcar is denying to change it and asking to create new account with my email id. That...

Zoom car loots our money even i[censored] cancel the booking because of their fault. I have experienced 4 times since 3 years now. No use of complaining to customer care. They repeat and we need to repas well..better find some other options..please...

Every time I complain about refund they say within 24 hours I will get it. I belive fooling people and earning is the policy of Zoom car....

I have a booking ID JPS69VDCW from Chennai airport 8 pm 3 feb. I have confirmation email from zoomcar about my pick up frm Chennai airport but on arrival, i didn't get any number to coordinate and the call centre was not able to help. On persistent follow up with the local Chennai team, i came to understand that there has been a mix up with my booking and my pick up is showing some other location. I booked Chennai airport pick up clearly...

Booking I'd: JPS69EB2B.
I booked a zoom car from 20th January to 23rd January. At 11:30 p.m. i took the car from sector 43 bus stand Chandigarh. at 3 am i reached kiratpur sahib and the car brokedown due to technical issues it stopped at the highway. i called the customer care but got no response from them. i spent the whole night in the car at the highway. i called several times but they didn't sent any mechanic or replacement. next...

Booking I'd: JPS69EB2B.
I booked a zoom car from 20th January to 23rd January. At 11:30 p.m. i took the car from sector 43 bus stand Chandigarh. at 3 am i reached kiratpur sahib and the car brokedown due to technical issues it stopped at the highway. i called the customer care but got no response from them. i spent the whole night in the car at the highway. i called several times but they didn't sent any mechanic or replacement. next...

Hello,

The car that i had booked was in extremely worst condition and not washed since ages!
The location of the car was a single lane where would could hardly walk.
There was no good place to park my own car.
Since i wanted a car for my family, and this was my first experience of zoom car, I will never recommend this to anyone .

ZOOM CAR WAS THE WORST EXPERIENCE FOR ME.

Only...

Dear Sir
As I had used my DL thru my friend accounts so kindly remove my DL it can be misused...

Booking ID: JPS6939NR
I book zoomcar and pay damage protection
but some mistake | broken front glass
So i pay only 1499 because is included
damage protection but car onwer get 8500
money and after some time zoom car
contact me and say i do pay 1499 but ican
already pay 8500 so i get refund 7000 but
car onwer don't answer my question...

I have listed my car to zoomcar host on 4 jan 2022 i got first booking on 22 jan 2022 and car return on 25 jan 2022 at 11.30 first of all the car is parked by the customer someone where else instead of my parking location and car is damage in very bad condition very dirty and alcohol bottle and cigarette are inside my car customer car is not giving the proper solution a customer drink in car and drive but zoomcar has not taking this seriously...

Hi,

I am Harpreet Singh, I submitted all the required documents couple of month ago but my profile is still in progress .

phone :-[protected]
email:- [protected]@gmail.com

Kindly help me regarding this issue.

Thanks and regards

Harpreet singh...

We booked zoomcar and later next day while driving we found that there was an issue with car so we called customer care and complained about the same.
We paid 6324₹ while booking and we got only 2797₹ . We hardly used car and they are not refunding our money . More than half of the amount is being taken by them . Even after checking with their customer team we dint get proper refund. Please do the needful....

Listed my car on Zoomcar app. They have ended the last trip booked on my car. Now my car has been missing for the past 48 hrs. customer care has been the worst...

This is with reference to booking id JPS69PK6U, I will like to bring to your notice gross deficiency in service conducted by your Company, which has caused mental, physical and financial loss to me and my family. The said act of yours has jeopardized the security of my family .

A booking was done via your app on 4th December 2021 for availing your services from 17th December 2021 till 29th December 2021 by hiring a self driven...

I have booked car on 31st december for 11pm so money got debited then i got a message that car allocated is cancelled i will get my refund by jan 4.Till today i didnt get my refund.I hope i will get my refund of 1278 rs as soon as possible by end of month....