Zoomcar Complaints & Reviews

I am suubham khanna my mobile no is [protected] i have made a booking today but it was not confirmed then mail comes of payment failure then i have again booked a car through another no but now the booking is showing in my no also and it is not cancelling and im on hold from past 20 min

Hi,

I booked a trip using zoomcar app and the money was debited. The trip was supposed to start at 11 am on Feb 26, 2022. But there was no response from zoomcar. I had to cancel my plan.

I am trying to reach out to customer care at [protected] but there was no response.

I would like to register a complaint regarding the same.

My car has not returned even after booking end time.
This will be happening again and again with me.
Just now 18 hours completed the booking end time. Even after my car is not returned.
Kindly pay additional amount for that.

Hi,

I booked a swift automatic car for the date 25-feb 4PM to 28 feb 6pm. Booking ID JPS69F5LX, my phone number [protected].
On 25th feb around 12PM i got a call from zoom customer care saying there is technical issue in the car which u had booked so we are arranging alternative car wagonr manual. I asked for a different car other than wagonr or a car equivalent to swift . They told me they will get back. I kept on waiting. My booking was at 4pm but I got a call at 5.30pm repeating the same story. We are searching for a car for you.
Later he didn't respond, he just kept the call on mute, when I tried to reach zoom CS I was not able to connect saying there is no booking for this number.
I didn't receive any call or massage for the car location, or for the change in car. I just waited and my entire plan was spoiled . I am going to take serious action if proper justice is not served to me . Till now nobody is even bothered to refund my amount. This is highly unprofessional way of approach and I need call back immediately .

I NEED JUSTICE FOR THIS UNPROFESSIONAL ACT

I have provided license and aadhar card, but it is still taking time to verify my profile. It's urgent and i am not able to book the car without verification.

Booked a car in zoom and done the payment but nw the zoom car is saying that car is not available and i called them for plenty of times but no response

I have booked a car on zoomcar app. When we went to take the car. The car was not starting and it was not in working condition. So we couldn't start the ride. But in the app it shows that we are riding. And for the last 3 days (from the time we came near the car to till now), we are trying on their customer care services and no one is picking up the phone. And there is no option of refund is shown on the app. Kindly help me in this regard

I have done a payment of Rs 999 on zoomcar but it is not showing on app .
Neither they are making any contact nor helping in any case . I want my money backk please help me as early as possible .

I have been waiting to pick up my car at the location but there is no car at all since I have already waiting for more than 3 hours but still no response to my call at all and i have been trying and trying but there is no response from the customer support and there is no option for cancellation also and yet i can't able to ask for refund also please initiate refund by tonight, i didn't expect this kind of service from ur company i need my refund by tonight please make it fast and ASAP.

I recently completed my trip with Zoomcar. Booking Id: JPS69FDPF. The trip duration was from 21st Jan to 24th Jan. Before picking up the vehicle the fuel was 44% and when I returned the vehicle the fuel was 45%. Instead of paying me for 1% of fuel, Zomcar is saying the fuel when I was returning the vehicle was 40% and I should pay additional Rs. 542. But I had attached the photo of fuel reading when the trip was completed.

In summary, I should get the money for 1% additional fuel and harassment from the constant Zoomcar email and no proper customer care

I have my profile verification pending but still zoom car allowed me to book the car and now when the time for pickup comes no one is answering my calls and i cant pick up the car because my verification is pending.
What am i supposed to do now?

I am unable to find my booked car...and so unable to cancel or unable to click on end option also...

Even tried calling customer care number, tried to reach through email... No response from anyone

I recently joined in zoom car host program, whenever I receive bill for every week and zoom deducted some unnecessary charges from my bill, Rs.2905/- has been debited with reason (car blocked) but i never kept my car in block neither asked someone to keep it. From the bill from feb(14-20) I need this charges to be reversed otherwise I will post this in all media and let everyone know about you.

Hi,

Recently it came to notice that I have an outstanding fine on Zoomcar of Rs 4000 from a booking back in Aug 2019. It is just not right because I remember taking extreme caution while driving and there was no damage to the car. They haven't even mentioned what that damage fee is for.

Please resolve this issue because I want to be a regular customer of the company but such behavior is just not acceptable.

ID: JPS6XJYGJ

PICKUP TIME
3rd Aug, 5:00 AM

DROP OFF TIME
3rd Aug, 11:00 PM

Baleno MT Diesel
KA03AF4319

Hello,

After 3 hours of my booking time started, still the car has not arrived yet. It has been 5 times i've spoke to customer service, no resolution achieved and they are ready to refund the payment but what about the lost 3 and half hrs? no alternate solution or car is provided. Everytime they say within 5 mins call back will be arranged from backend or by senior manager but never happened. Now my appointments and schedules has been shattered.

Firstly we booked a Renault Duster which was later unavailable by Zoom car, Then I received a call about Hyundai Creta in exchange for Duster and when we reached to the location we don't get a Creta.And then we contacted with the Zoom's customer care who gave the owner's contact details, we called the owner for car issue as it wasn't on the provided location, they told us that the car is already booked by someone else, after that we had a continuous chat with the Zoom's customer care and they wasted our time by telling us that soon they'll allocate a new car in which they took 6 hours and later they told us after 6-7 hours of wait that the car is not available and we can't provide any car right now, They could have told us before itself, There was a total expenditure of around 1k for reaching to the location, I SERIOUSLY NEED A ACTION AGAINST THE ZOOM'S CUSTOMER SERVICE AND ALSO THE COMPANY. I NEED A CLAIM FOR THE FALSE HOPE and ALSO NEED MY MONEY BACK!!

I have book my car 4 time every time they have issue with them .

1st car was not arrived(tried 5 time to the customer care not responding any time) near to end booking return the money.

2. That services is okay

3. Self pickup. On pickup location car is not available. After the 2-3 time call they said they will call you in 1 hour at night 2 o’clock. Still call was not come. Agin i have called him at morning 3 o’clock 15 minutes we arrange new car for you. After 30 minutes i got the new car information. I have reached pickup location but still not on that location. Again contact to the customer care after 2-3 time call they received call and said you have to go different location for the pickup. Finally i got the car from new location. Agin issue happened when i have reached for the drop off location is different and mark on different location unable to drop car then they change the drop location send me another location to drop off. And finally car was drop.

4. I have booked 1:30 car home delivery right now 4:11 but still car not come on drop off location. I have call serveral time on the customer center they keeping phone on hold more then. 15-20 minutes and only send we will call you back in 15 minutes but after 2: The 30 hours not a single call will be received. Even they’re not going to cancel booking my all plan will be go flop due to zoom car

Worst service ever i have faced

My mobile no :[protected]

I Have Added Rupees 500 For Fastag, While adding Zoomcar policy says that it will be refunded aafter the trip ends.
First of all I didn’t get the car which I’ve booked, I booked for swift AT got Baleno MT anyway it’s okay. But I don’t have any outstanding amount, Or any damages to the car.The trip ends on 14 th February But Still now the 500 Rupees added for fastag is not yet refunded.I paid seperately for fastag.Worst experience from zoomcar.I’ve complained 3 times not solved or didn’t recived any response.

Johns Binoy

Booking id JPS69FT0C
Car got delivered back today morning 8am by your zoomcar executive. When i came down in building to check my car left side mirror is missing.
And also fuel reading is 5%

Kindly resolve asap and also fit mirror asap.
Very much unhappy with this zoomcar client.

Not able to talk to zoomcar host support

The car given to us was not at all good to drive, had number of problems. So zoom car promised us to give refund on a phone call. We are waiting for refund for like 3 weeks now. There is no way to call zoom car as we are not getting it's number. This is very inappropriate and you should do something regarding this and give us our refund