Zoomcar Complaints & Reviews

I have booked the car. I am not able to cancel the booking, also, customer care not receiving my calls and there is no option to cancel booking in app or website....

I ave not received my refund of 450/- from my booking ID JPS695F6T. I am supposed to get a refund on 16th December. Its been more than 2 months and I cannot find the refund anywhere in my account nor paytm. Please call me on [protected] or send an email to [protected]@gmail.com with the refund reference number....

Hi,

My zoom booking ID is JPS6945AL. I was given 127 kms free with my booking. I only drove car for 99 kms only however, Zoom car has still charged me RS 2716 more from the original bill which I paid before booking the car. Also, they aren’t picking their car which is parked outside of my home which is quite inconvenient. Request you to please help.

Thanks,
Vipin...

03-feb-2022
me and my friend booked a zoom car from chandigarh to kasauli for 20hrs and 140 kms we travelled on the specified date and day we drive the car around 152kms which is 12kms higher than decided as they have stated that extra kms cost 17/km after we ended the trip we refuled the tank to same level before starting the trip and we ended there.
next day we recieved notification to pay the amount of 5561 for extra km driven...

I booked a zoomcar on the app 18/Feb/2022 morning 9.30 to evening 8.30 1st it was an amaze 1.2 I reached about 5 km to that location which cost me about 130rs when I reached there the car was cansel I colled the cus care nom and they allotted me an other vehicle xuv500 which was 18 km from that location which charged me about 400 rs to reach there when I reached there the vehicle was still not there waited there for 1hr when I called cust...

Hello Team,

I am totally disappointed from your service.

At the time of taking a car from the station, tire is not in good condition, it's alignment has gone.So as your company employee - Rohit, said that please change the tire so I got to know that already it's Stepney was punchered.He told me to get it repair and take a bill from the shop.

I had done that also.

But after i started...

I have been charged 9300 unwanted penalty for no reason, when I raised a ticket they are saying it’s a no show from my side when that statement is false ..it’s the customer who has booked and cancelled it by there own will..then how can you charge me 9300 for customer cancellation!! I have registered my car thinking the host program would be good..but you guys are giving me a bad experience here..this is my number [protected] kindly solve...

I registered my profile with upload of required document on 12th of Feb, and booked a car with booking ID ID: JPS694Z33. Rs 1600 deducted immediately, even after a week had passed the profile verification is still pending. Customer care does not respond, no answer on call center number and no responses to the emails....

Hello! My profile was already verified but it's still asking me to verify again. I have a booking in an hr! The profile still isn't verify.. Pls verify it!!!...

Its been several days now I still haven't got my refund. The booking id is JPS69TS8H .

I booked a car at Rs. 2050 that was supposed to be delivered on 9th February at 7 am .

At the last moment I was informed that I will be getting another car and so there will be a delay of half an hour. I waited for 2 hours while constantly trying to reach the customer care agents. Even at 11 am I was still waiting...

I took a booking on zoomcar with the vehicle of Maruti Swift MT petrol with reg. no of KA04MT7806. The booking ID was JPS692DO7. The service which zoomcar company provided was unexpected and I am offended. The agent number given in the app was switched off. We repeatedly trying to call customer care from them also there is no response. Till now there is nothing sorted out. The main thing is I paid in advance 872 through my credit.
This...

My car no is ka 12, me 6871. I chose to attach it to zoom & the first booking was on 9th Feb. the car was taken & was not retuned. After 2 days it’s was parked in my lane & we happen to see it accidentally. Zoom didn’t inform us when the car returned.

When we open the car-
1. We found the new car in a hopeless condition - dirtied, mask thrown, bottles thrown, smoked in the car, vomit in the car
2. The bumper...

Booking ID - JPS69TNCR
I booked a zoomcar and the car I've received is really bad condition.
1 - Clutch doesn't work at all
2 - There's a weird noise when you turn the car right or left
3 - It won't pick up on first gear at times

Booking was made for 24 hours but within 1 hour of booking I spoke to Vinayak from Zoomcar and he said I should park the car back from where I picked up and my booking will...

I had made a booking for 14/02/2022 and return date was 15/02/2022. The car dealer called me in the morning, saying the selected car has malfunction issue and told me to inform the call centre and was told by the call centre that the refund has been initiated from their end.

But till date I have not received a single mail/message about the refund. They told I will get mail for it.

This Company is totally FRAUD....

I have booked a car on zoomcar but there is no booking showing on the app whereas the money is deducted from my credit card .And on calling the customer care she said if the money is deducted that means your booking is done and you will receive your car details before 4 hours . But it has already been more than that and now customer care is also not responding .We have tried every possible way to contact including email, calls, help but no...

We planned a trip to a temple.I booked a car on zoomcar, and when I went to pickup the car at the given location but there was no car around that location, although i searched for the car for 2 hours but i didn't find any car, and when I called the the zoomcar customer care number then they are not answering my call and not responding to the call, so i tried to cancel the booking but there is no option to cancel after the pickup time, even...

It's been 1 month fitment of device done in car, due to fraud in zoomcar host registration process still I am not registration and pathetic customer care had just made me fool. I just want those device fitment to be removed from my car for that also no one from zoomcar service is coming to do....

I have booked the car in zoom car app. The amount was debited from the account. But not received any confirmation of booking...

This is an serious issue, i was informed by your app that car was in my location but it wasn't in that location then contacted customer care service for help, they have informed me the exact location which was 14 km away from my home when i went there for car pickup it wasn't opening but his owner provided me the car key .
and they asked me to drop the car at his location which was at dum dum park ...i delivered the car in time but...

This about my last booking, booking I'd: jps692n55
My trip wasn't completed as after reaching the location when I clicked unlock car, the car didn't get unlocked. I tried it for almost 2 hours and also I tried to reach to customer service, but my call wasn't picked up. This was so dissapoting from zoom cars end. I travelled almost 11kms to pick the car and than the car didn't get unlocked, my whole trip and day was ruined. This was...