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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 70

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A
ANAND KUMAR BHANGARKOMTE
Feb 12, 2022
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Address: Zoomcar, delhi.

I have fuel related billing issue, toll amount refund related issues, 24 hours car grounded refund related issues, i sent multiple emails to zoom car support but don't have any response, and due to not having any ongoing bookings I am not able to connect with zoom car support also, this is totally un expected form such a reputed service provider, no proper resolution, no response to calls and emails, i got frustrated after a first booking itself...

Anand Kumar
[protected]
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    D
    DascahudhuriS
    from Kolkata, West Bengal
    Feb 12, 2022
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    Address: 308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038

    As on the 6th of February, 2022, we booked a Hyundai Creta with Zoomcar for the 12th of February, 2022, from 10:00 AM to 6:30 PM. Post the booking and the payment of the requisite amount, on the day of delivery, we were informed that the car we paid for was out of stock and would not be delivered. We tried reaching out to the customer care helpline but did not receive a reply.
    The newly allotted car was a Mahindra TUV 300, and was allotted to us 30 minutes prior to the delivery time and was not delivered until 1:00 PM that afternoon. After severe harassment and ignorance, the purpose of the booking went unused.

    Booking ID- JPS692C3B
    We request a partial refund of the amount paid in reparations to the time lost.
    +4 photos
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      D
      DascahudhuriS
      from Kolkata, West Bengal
      Feb 12, 2022
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      Address: 7th Floor, Tower- B, Diamond District, 150, H- Road, Kodihalli, Bangalore- 560008

      As on the 6th of February, 2022, we booked a Hyundai Creta with Zoomcar for the 12th of February, 2022, from 10:00 AM to 6:30 PM. Post the booking and the payment of the requisite amount, on the day of delivery, we were informed that the car we paid for was out of stock and would not be delivered. We tried reaching out to the customer care helpline but did not receive a reply.
      The newly allotted car was a Mahindra TUV 300, and was allotted to us 30 minutes prior to the delivery time and was not delivered until 1:00 PM that afternoon. After severe harassment and ignorance, the purpose of the booking went unused.

      Booking ID- JPS692C3B
      We request a partial refund of the amount paid in reparations to the time lost.
      +4 photos
      Zoomcar customer support has been notified about the posted complaint.
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        P
        Pratham Dadmal
        Feb 11, 2022
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        Hello zoom car Im facing so many issue with zoom car service, On previous bookings
        First previous booking on 26th of Dec 2021
        I booked zoom car at pune on 26th at 8:30 o'clock and When I reached At Location There is no car available On that site We Tried So many time to contact with zoom customer service but They Didn't pick My Call After few hour They Pick My call And They Told Me to Wait We Will contact you soon but they didn't call back me then We tried once again So they told me To change car Then At 1:30 they gave me Other car And 5hr extension because that previous car trip has start at morning 8:30 And Before Trip End Date I Extend My Trip End Time From 1:30 to 6:30 And At 6:29 I End My Trip But Still Also Zoom car charge Me Late Fee And Whenever I try To Book car their is Showing Pay Outstanding Amount But Why What Kind Of Late fee zoom car charge me
        +1 photos
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          M
          Mukesh_Bawaliya
          Feb 11, 2022
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          Address: Flat No 612, 6th Floor, Ews Building, The Legend, Sector

          Almost 30 days but still Zoomcar are not available to return my vehicle. It was all happened due to wrong information provided by Zoomcar. For your reference I am attaching email for more information but Zoomcar is not replying my email yet. They have hold my vehicle on their workshop. Kindly look at this issue.
          +3 photos
          Zoomcar customer support has been notified about the posted complaint.
          Feb 11, 2022
          Updated by Mukesh_Bawaliya           My ticket I'd-622475

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            A
            aakashpillai246
            Feb 11, 2022
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            I had booked a car for 12hrs today and I haven’t received any calls from executive nor from customer care was trying since morning but no response and have charged me 800 need refund or reschedule for the same car number is MH02DW8654
            Zoomcar customer support has been notified about the posted complaint.
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              R
              Rich95
              Feb 11, 2022
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              I had booked a zoom car on 9th at 8:30

              The car arrived in the dirtiest condtion possible .then there was issue with the uploading with the documents which caused delay..also the documents were ot approved..and caused further delay and we have not received any call from zoom car relating to this goo[censored]p ..

              It was a horrible first hand experience with zoom cars

              Pls refund the amount

              Thanking you

              Tejash shah
              Zoomcar customer support has been notified about the posted complaint.
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                H
                HarishSelvaraj
                Feb 10, 2022
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                Resolved

                Address: BENGALURU

                Raised so many complaint against my last booking regarding fuel change and refund failure there is no response from you end please call me and resolve asap

                HARISH SELVARAJ
                [protected]
                Feb 11, 2022
                Complaint marked as Resolved 
                Weird/ Surprised - Resolved Status !?!?!?!?!?!?!?!?!?!?!?!?
                Zoomcar customer support has been notified about the posted complaint.
                Feb 11, 2022
                Updated by HarishSelvaraj                 Weird / Surprised about your Resolved Status !?!?!?!?!?!?!?!?, still not received refund not able to book new trip
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                  P
                  Prathap Prathap
                  Feb 10, 2022
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                  Address: 13, Near euro school

                  I have book the car still now i didn't get any response
                  Zoomcar customer support has been notified about the posted complaint.
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                    A
                    Aman nain
                    Feb 9, 2022
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                    Hello sir,
                    I have recently booked honda city car and my trip is not listing here right now and my transaction has been done from my upi .
                    I want my refund to be initiated as soon as possible
                    Zoomcar customer support has been notified about the posted complaint.
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                      J
                      Jayapal Chilukoori
                      Feb 9, 2022
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                      I still haven't received my refund for the cancellation that zoomcar did right before 2 hours my rental period and still haven't received my money.
                      [protected] Registered Phone Number
                      JPS69H3WU - Booking Number
                      Zoomcar customer support has been notified about the posted complaint.
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                        B
                        Bandaru Vinay
                        Feb 9, 2022
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                        Hello sir, I want to book a car i have seen that recently in my account but now it is not visible. Can u please check, i think the book Page has been blocked can you please unblock it
                        Zoomcar customer support has been notified about the posted complaint.
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                          J
                          jagmohan10836
                          from Chennai, Tamil Nadu
                          Feb 9, 2022
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                          Address: Bangalore
                          Website: www.zoomcar.com/zapsubscribe

                          I have subscribed for 4 vehicles with ZAP - Zoomcar.

                          1) Swift Amt - KA03AF4454
                          2) Ford Figo - KA02AG6108
                          3) Tata Hexa - KA03AF1780
                          4) Hyundai Verna - KA03AF5376

                          All my subscription amounts along with the Zap rental earnings has been with held by the Zoomcar.

                          Neither the vehicles are not provided after Corona Lockdown nor the refunds.

                          Kindly look into this and arrange for a solution.

                          Regards
                          Jagmohan K
                          [protected]
                          [protected]@gmail.com
                          Zoomcar customer support has been notified about the posted complaint.
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                            A
                            Aman nain
                            Feb 9, 2022
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                            I booked my car today 1:30 to 7:30 maruti swift mt petrol UP81CJ0184
                            ID.JPS692UMT
                            And when i reached at location, they said me that the car has already gone and i didn’t receive my car and i wait for 1-1:30 hours for my car but I didn’t get my car
                            And my money has already debited from my account
                            So, i hope you will understand my problem and will initiate my refund as soon as possible otherwise i will take a strict action against you.
                            Zoomcar customer support has been notified about the posted complaint.
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                              S
                              Sudarshan Dey
                              Feb 8, 2022
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                              Address: Bengaluru

                              On 2020 March I made 4 bookings on Zoomcar. But due to the Pandemic I had to cancel all 4 of my booking (That too well advance so that no cancellation fee is charged). After several reminders I got the refund of 2 of my bookings. But still below 2 booking refund I haven't got:

                              Booking ID Date of Journey Date of Cancellation Booking Amount
                              JPS6N1UP4 20 AUG 5 AUG RS10215
                              JPS6NKKGA 20 MARCH 19 MARCH RS 8534

                              For the above 2 booking I have raised too many queries (Atleast 8-10 )in Zoomcar Support through the App but didn't got a single response mail or call back. Whenever I call customer support it shows engage.
                              I don't know how to get my 18000+ Amount back.
                              Didn't expected this kind of experience from a reputed company like Zoomcar. Very much disgusting.
                              Zoomcar customer support has been notified about the posted complaint.
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                                K
                                khushagam
                                Feb 8, 2022
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                                Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                                I booked a Toyota Glanza car on Feb 6, 2022 through zoomcar app ( Booking Id- JPS69TNGH) and opted for home delivery. I paid the full amount during the booking including the delivery service charge. But the car was not delivered to me at home and despite calling customer care number for 2 hours, no one answered. I have mailed the customer support thrice and no one has responded yet. I want the money I paid back (₹1, 329). After 2 days today they have sent me just ₹84 and charged the rest amount as cancelation charges. I never canceled the trip.
                                +4 photos
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                                  A
                                  Abhimanyu karna
                                  Feb 8, 2022
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                                  Today I have made a booking by paying the full amount required in advance before I receive the vehicle and the amount got deducted from my account. Later when I was trying to check the status I couldn't see that my ride's booked. I got to know that my profile verification is yet to be done and u tried to complete it ASAP before my ride starts on that same day itself. But the profile verification was not done by my ride time and I am still unable to cancel or view the ride details. I have been trying to contact the customer care but the attempts were useless. Seeking for the immediate response and the solution for the ride which was wasted.
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    P
                                    prabakaran sampath
                                    Feb 7, 2022
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                                    Address: coimbatore

                                    Dear team

                                    Myself prabakaran i am being zoom car service last 3 years still the date i am enjoy the services. My last trip start on the date 05.02.22 to 06.02.22 My total km driven in 630 km only
                                    As per the zoomcar policy its will be kilometer but here the kilometer against the policy so here would like to help me out the issue comeback the Correct traffic which has been when for the trip ts easy for pay the bills .Kindly do needful smoother and clearance . Please share me how many km driven my trip its help for further process
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      R
                                      Rineetha Charles
                                      from Bengaluru, Karnataka
                                      Feb 7, 2022
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                                      Website: www.zoomcar.com

                                      Hi,
                                      I have a made a zoomcar booking for 26th Dec 2021 in Mangalore. But when we went to collect the car, we were told car is not available. Even after repetitive calls and discussions with Zoomcar executives we were still not able to get a car. So, our booking was cancelled, however, the refund amount is still not yet credited. It is 7th Feb, 2022 now.
                                      We have tried to reach them through calls and emails but no reply from them.
                                      My booking ID is JPS6954SB
                                      Booking from 26th Dec 2021 to 29th Dec 2021
                                      Car: Mahindra XUV AT
                                      Total amount for booking: Rs.10933

                                      As per company's policy, money has to be refunded within 30 working days but still there is no resolution.
                                      Can you please help me with this?
                                      +2 photos
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                                        B
                                        bharathb04
                                        from Chennai, Tamil Nadu
                                        Feb 7, 2022
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                                        I booked a car for Feb 6th and paid full price on booking. My booking id is JPS69TFBF. At last minute they said car is no longer available and I will get a call back in 15 minutes to make alternate arrangements. But I did not get a call back for a day now even after multiple calls to customer care.

                                        I just need my refund of Rs 1709 processed as I did not use Zoomcar services yet they have billed me and I have paid the price.
                                        Zoomcar customer support has been notified about the posted complaint.
                                        Feb 07, 2022
                                        Updated by bharathb04                                         Booking details.

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