Zoomcar Complaints & Reviews

Aprajita Singh
from Bengaluru, Karnataka
As i have done the booking from your esteemed organisation (Booking Id : JPS690GRE) i have multiple complains with your team .
1. My booking time was 31st at 6am from my pickup location shalimar station Kolkata but your customer care executive requested me to reach at zoom car pickup point and pickup the car for that cab fare will be reimbursed. Then i have reached and picked...

Good day!

This is Nizarildo de Leon, one of the owner for the zoomcar host. Asking for the payment for almost 2 months of service with the zoomcar. Its been november when i started in the zoomcar my car get a booking but i dont have any payment for the said months. Can i ask for the immediate payment.

My Car is Avanza 2021
Plate number NGU 1018

Thankyou and have a nice day....

I have not exceed kms range for my drive . My booking Id is JPS69AAUU.
You have delivered the car at 8am but I have booked at 4am . I have to get refund for late delivery of car . Instead of providing me refund you have charged extra fee for me. Here, I am attaching the start reading of my trip and I think you know the end reading . Start reading is 49968km and end reading is 50060. As per calculations, I have driven 92km. My drive...

I had raised a ticket and was promised refund for cabs that I had had to take. I have written an email and have tried to follow up several times but to no avail....

Dear sir
I have made booking for rental car ( booking ID: JP569A8BR) on zoom car app on 08 Jan 2022, as per booking 66 kms are free in Rs-780.
When I received car odometer reading was 21370 kms, and when I returned odometer reading was 21418 km, which shows that car run only for 48 kms only, however during the end of billing that have taken in addition to Rs 780, they charged Rs 760 more for excess km running. They are cheating.br...

I had booked a car for 1st January 2022 but the car was not delivered to me and there was no response to my several emails. I am not able to call the customer care number as i am getting the response that i have no live booking right now. Even today on 10-Jan-2022 the status of my booking is shown as "upcoming booking". I have not find any solution till date....

This is regarding my trip Id JPS69AM53. I had booked the car for 3 days. I was driving the car when I noticed the car was getting pulled in one direction even though I kept the steering straight and steady. Then suddenly in a matter of few seconds the car started wobbling dangerously. I had to stop mid way and almost avoided collision with an oncoming car by few inches, I got down and what I see is that the right front tyre had some issue....

My booking was cancelled at the last moment (when we were at the location to pickup the vehicle) and we were asked to cancel the booking. When we shouted at the customer care they assigned a vehicle which was quite far from that place. When we reached at that place, we had to wait for 2 hrs as they were doing some formalities. Then when I finally examined the vehicle, I found out that the condition was really poor, hand brake was not working...

I have been following up on my complaint since the past 2 weeks but unfortunately no resolution is yet provided by the Zoomcar. Hence I decided to write here.

For my recent booking with Zoomcar (booking ID JPS69S2LF), I was initially invoiced an amount of Rs. 1836/- incorrectly for additional fuel, late fees and Fastag toll charges. Fighting over 10 days, Zoomcar has reversed these ingenuine charges except the Fastag Fees.br...

There was no car at the mentioned location, attaching images of it. Also the ride was never started with OTP or in any way (as there was no car to begin with) You can check pickup location in mobile is AnayaBliss and when I reached that location, it wasn't there. Please refund the booking amount...

In spite of multiple calls to the customer care no one is responding inspire of breakdown and they are not refunding money also...

I booked zoomcar from 25th to 30th Dec2021, Car broke down on 26th Evening 5 pm, I contacted customer care to which they said that I 'll get a call back, I got the call back by 3 am in night, "get some hotel and try to get the car repaired by a local mechanic, but before repair confirm with us", after that I contacted thr local mechanic, he asked me 4000 Rs and 2 days time since he didn't had renault car parts and he had to bring them from...

I have booked a car on 29 of november 11pm and drop the car at 2 december 5 pm the problem is when i reached the hub my internet connection was not working so i have to called customer care for starting the trip and main problem is when i received the car the fuel was 10% and when i return the car fuel was 20% but after ending the trip its showing refuelling fee of rupess 1134 i have the photo of meter plz solve my problem so i can book zoomcar...

I had booked the Zoom Car (Hyundai Eon -MH-43 AR 6967) on 31 Dec, 2021 with the booking ID- JPS69DWE2 . They had given me a car which was getting overheated (engine) after driving for some time due to which even the AC stopped working. This was informed to the executive who had handed over the car to me.

Based on the instructions from the executive I took the car to a near by garage in Panvel. After inspecting the car the mechanic...

You have literally disappointed us a lot with your service. I have never seen such a poor service assistance. We called you thousand times but there was no response from your side and from your team. You kept us waiting for more than 6-7 hours when we were facing a accidental issue . Ans still we waited with patience but after that also there was no response and assistance from your team. Literally no nearest dropping location was also provided...

Hi,
I tried several times to update my mobile number from the account section. But It can't update my mobile number till now.

Note: Old number: [protected], New Number: [protected], I am trying to update my new number.

Regards,
Aakash Das
[protected]@gmail.com...

We write this to Zoomcar after repetitively being shunned by your customer care team when we contacted them to resolve an issue regarding a booking we had made that Zoomcar cancelled after the journey start time. There have been numerous errors in communication and coordination on Zoomcar's end that have caused us many inconveniences and financial losses. Your executives have constantly ignored us and we are furious about not being listened...

Booked Honda Mobilio on 2nd Jan. The vehicle I received was dirty from inside as well from outside

Footmarks on dashboard
Footmarks on seats
Food remains on floor mats
Mats were full of dirt and food remains
Vehicle was not at all cleaned and sanitised as mentioned in web site / portal

How zoomcar can deliver vehicle in such condition?
It took an hour for us to clean and sanitise...

Hi,

I booked an Ertiga today from 3-9PM at Vizag which was for self pickup from inside MVV apartments as it showed in Zoomcar application. On reaching the location provided, I couldn't find the car in the parking place of the apartment.
Hence, I called the helpline after searching the entire parking at 3:52pm and they merged the call with the fleet owner who then spoke with the watchman of the apartment about the car's...

Hi,

This is to bring into your notice that my driving license is being used in other friend's Zoomcar account. I request you to kindly remove my (Swapnil Bhoye) driving license & other details from his account. I called on your customer service number several times but they haven't removed it neither have they transferred it to my number since it has my details. If something went wrong in the future I will not be responsible....