Zoomcar Complaints & Reviews

Hi Team,

This is regarding my booking on 15th January 2022, Kwid Automatic

Booking ID: JPS69E7VY

While handing over the car the kms was 27748 and while returning it was 27816. The fuel was showing 3 bars. We filled petrol for Rs.588/- still the bar didn’t come up to 3. We drove the car for only 70kms so fuel consumption should not be more then 4 litre.

Our booking was till 1 PM....

I used the Zoom Car service for my last travel experience. I was delivered with a Renault Kwid car with booking Id : JPS69EIFB. The ride was 94Km free. Post ending the trip I received an outstanding amount of Rs.990 to pay. Can you please explain this to me? My start odometer reading is 24186 and it was 24257 while ending the trip. So a total of 71 Kms is what I drove that day. As Kwid is a small vehicle it should give an approximate mileage...

Still the date I don't get my refund amount I have booked by zoom car ride on 23 November 2021 customer care executive told like u LL get a refund within 30days still I didn't get plz check with the same and resolve the problem as soon as possible...

Hi

Booking id : JPS69YEKN

I have taken zoomcar from (3-5) dec21
After completing my trip I supposed to do eND checklist, , where application not worked at that time. I asked zoomcar executive to take reading and update the same, even executive said same and pickup the car .

After 42 days zoomcar customer care people called and asked for meter reading photo which I deleted and I don't have.br...

Refund hold for more than one month for toll bills and repair bills...

I have booked zoomcar in delhi for 4days ID is JPS69AML1.while travelling to manali car was breakdown at 10pm due to clutch plates failure at middle of ghat road. I called for support they didn't gave any assistance and suggest to me pls do repair and we will refund your money and extra time which was wasted during breakdown. We accept it whole night spend in car and done the repair at morning 14hrs wasted. After completion of repair they...

Normally I don’t use any rental cars, I have two cars at home. But, this day I had no choice but to opt for a rental service. I chose zoomcar and booked a vitara brezza Petrol. ID: JPS691L3V.
When I started the trip I started on 20th Nov 2021, 10:30 at 4006kms with 10% fuel, and I ended the trip on 23rd Nov, 6pm at 4457kms with 80% fuel in the tank. Petrol price was 113₹ when I filled. The company is not accessible, the customer...

I was never provided a refund for my Booking which i had cancelled.

My Booking Id was JPS6NYH1Y, done on 29th May 2020.

I cant even call the customer care lines as my calls are not being directed to the Customer Care....

Hi zoomcar team,

I booked a KUV on 12th Jan, 12am to go to burning ghat for my grandmother's demise.

I waited and roamed around the pick up point for 1.5 hours in the midnight, but never got the car.

I got a message saying my trip has started.
Now I got a message that 5090/- is pending as that trip went on for almost 2 days though I never got the car.

I am seriously thinking...

I had my booking of zoomcar on 11th January 2022 Tuesday a Celirio AT . My booking was at 3:30 pm and when I go there the car was not available at the location . So since the ar was not available I was asked to wait . And it took them two hours to allot another car and hence I promised a refund of rs. 200 by one of the zoomcar executives for the lost 2hours of the booking. The next was allotted at 5:30 pm. It was said that the refund would...

Dear Team,
I am part of Zoomcar Host.

This is regarding booking JPS69EJB9.

My card is not yet returned and customer care is unable to answer well.

I called them 6 times and they keep me on hold then call disconnected after 25-30 minutes.

Please resolve issue soon.

Thanks
Mukesh...

I made a booking this morning and uploaded all my documents (Driving license, Passport & other), but my DL was rejected. When I called the company to find out why the DL was rejected, I was told that they do not accept the DL issued from Haryana, because they think that all people from Haryana are 'Thief'.

This is sheer nonsense, and I wasted my time calling them multiple times, and customer service has no reply to any of my...

Today I booked car, payment has been deducted but not received the booking confirmation .
Please help me ASAP....

Booked tata Hexa well in advanced, in my last trip to Visakhapatnam. On the day of booking they say car is not available. My entire travel plan was getting disturbed. They offered a smaller car, I had to accept as no other option.
Zoomcar teleofficer said they are going to refund the difference of price.

The Creta they provided was horribly maintained, dise mirrors damaged, bumper damaged, seat damaged, one headlight...

I booked a zoom car on the 06th Of January 2022 from 2.30pm till 2.30am and when the car was delivered to me it had 20% fuel in it.

As per my scheduled booking I handed over the car to the zoom car pickup guy 1 hour prior to my booking end time and when I handover the car to him the fuel was exactly 20% and a picture of th odometer was been clicked by the pickup guy himself. However, even after being so particular about everything...

No any contact number for any supported answer
No any supported staf
I have not received my amount till date
Very fraud company profile...

Booked my zoom car on 15th jan the amount gas been debited buut the booking details and confirmation hasn't been shown up in the app...

Booking I'd IJPS69DADF MOBILE NO [protected] The car was at my location on the daz it was suppose to and due to a broken ankle, had requested the executive to get the car picked up from m location as it was impossible for me to drop the car at its original drop ..I was told the driver and executive wuld come next da y and pick up. The car and which never happened and they came the next day night..ts purely late from ur end and the executive...

Though the booking is completed with no pending dues, zoomcar has still not provided the invoice even after writing to them on mail and speaking to their regional manager from where i booked the zoomcar.
Bookig ID - JPS69AKDW...

The vehicle i took on rent with booking id JPS69AA5L was overheating because coolent was not there so zoomcar has not checked vehicle properly before giving to customer, i was stucked in the middle of road then vehicle was not starting so again i have to arrange mechanic to get it start so two times i have repaired the vehicle, coolent was also filed by myself and due to all these delays i have to extend my booking so i need refund all of...