Zoomcar Complaints & Reviews

We planned a trip to a temple.I booked a car on zoomcar, and when I went to pickup the car at the given location but there was no car around that location, although i searched for the car for 2 hours but i didn't find any car, and when I called the the zoomcar customer care number then they are not answering my call and not responding to the call, so i tried to cancel the booking but there is no option to cancel after the pickup time, even now i tried many times to contact you but no response from your team, i really disappointed with your service, really very bad, this is my ID:JPS692A5F Can you Please help me out please return my money which is 1503 rupees, i kindly request you to refund my amount. Thankyou

It's been 1 month fitment of device done in car, due to fraud in zoomcar host registration process still I am not registration and pathetic customer care had just made me fool. I just want those device fitment to be removed from my car for that also no one from zoomcar service is coming to do.

I have booked the car in zoom car app. The amount was debited from the account. But not received any confirmation of booking

This is an serious issue, i was informed by your app that car was in my location but it wasn't in that location then contacted customer care service for help, they have informed me the exact location which was 14 km away from my home when i went there for car pickup it wasn't opening but his owner provided me the car key .
and they asked me to drop the car at his location which was at dum dum park ...i delivered the car in time but inspection option was not opening that time so i handed over the car to the owner and took some pictures from my phone and asked the owner to check a car from his side, after his approval that everything was ok i went out from there.
AND AFTER TWO DAYS I AM GETTING THIS MESSAGE THAT I HAD FINE ...
WHY SHOULD I PAY A FINE IF YOU GUYS ARE PUTTING WRONG PICKUP ADDRESS, PLEASE LOOK INTO THIS MATTER OR ELSE I HAVE STOPE USING THIS APP...
WORST EXPERIENCE EVER.

This about my last booking, booking I'd: jps692n55
My trip wasn't completed as after reaching the location when I clicked unlock car, the car didn't get unlocked. I tried it for almost 2 hours and also I tried to reach to customer service, but my call wasn't picked up. This was so dissapoting from zoom cars end. I travelled almost 11kms to pick the car and than the car didn't get unlocked, my whole trip and day was ruined. This was the worst experience I've ever had. And after that customer care was unresponsive, but I've attached everything and reported the issue in email via the app, and zoom car has refunded just 140 rs. This is scam. This wasn't my fault, zoom car has to atleast refund the full amount.

My profile was under review however platform allowed me to book and proceed with payment
At the time of pick up owner refused to provide the vehicle stating profile is under review
He was not ready to cancel from his side as it would have charged him
I got tired calling suport hence drop email at last asking to cancel immediately and complete refund
Today got call from owner asking why didn't you pick up the vehicle and got mail from zoom car where they have charged all the money
Had very bad experience. Request you to please fix the platform it should not allow customer to proceed with booking before profile review and second complete refund for my case as its not ethical. I wish someone would have recieved the call from suport at that time.

Sir, this is Biroji Santosh from IDPL colony Hyderabad. I have booked a car on Feb 4th 2022 Friday for the trip from IDPL to Wargal on 5th Feb. The driver has cancelled our trip without any intimation and the amount has not refunded till date even we have spoke to the customer care. Please look farward to refund my amount of Rs.2471 imediately as i fed up speaking with your customer care people.

I booked a car for 12 January and they cancelled my booking and initiated the refund of 1136 but I didn’t received my refund till now and when I calling the customer care no one is lifting the call and I have called for 100 times and then I booked another car and they initiated the refund of fuel but I didn’t that also

Hi
This is manohar from hyderabad.

I had booked a zoom car from 10/02/2022 2-00 pm to 11/02/[protected]pm.

During the start of the trip I was unable to unlock the car due to technical issues from zoomcar end, even the customer care executive was also unable to unlock the car. At last after contacting the customer care the owner has given me the key to unlock the car..

Before starting my trip I tried a lot to upload the odometer and fuel meter reading but due to the technical issues from you side I was unable to upload the images during the start and end of the trip.

The kms readings are as follows
Start - 53636
End- 54277

The fuel readings
Start -2%(the fuel readings are flashing and invisible as the car don't have any fuel in it)
End -25%

During the start of the trip I had informed your executive about the readings but he mentioned it as 30% insted of 2%

After my ride zoom car has initiated the fuel refund of Rs. 837/-

Now again it is showing me the outstanding amount of Rs. 837/-

Please verify it and solve the issue as early as possible..

Please find the images as proof which are attached..

While booking with zoomcar i had deposited Rs 500 paytm on 25th January 2022, it was supposed to released once I finished ride but even after 20 days money is still on hold with zoomcar, I have raised complaint with zoomcar support 4 times but no developments happened.

Zoomcar was not provided as the car was not available. The trip was cancelled by customer care executive Deepika from zoomcar but it is not reflecting in the app and no refund processed.
Trip Id: JSP6922RT

Me and my wife had to face a lot of harassment by zoomcar in Chennai, as zoomcar took the booking amount and denied to give vehicle on arrival in the night at Chennai airport. And they kept me and my wife waiting on the road till midnight.

I booked zoomcar on 13th FEB 2022 (ID-JPS694ODY). Now I want to reschedule it but no option is shown on app and web version. Also I tried to contact the customer care team but no response. Kindly reschedule the zoomcar to 17 Feb 2022- 19 Feb 2022. If not then cancel the booking and refund the amount. Kindly help asap.
Booking Id- JPS694OY
Contact number- [protected], [protected]
Email id- [protected]@gmail.com

Dear Sir
At the time of the trip start, the km reading was 29493 km .(Feb 6 2022 time 8 am) the photo was uploaded to the system.
At the time of trip end km reading was 30793 km, (Feb 13 2022 time(18:31))the photo was uploaded in the system( software).
The allowed km was 1517, car driven for 1300 km,

Zoom car has made an excess 5340 km invoice. This is the wrong invoice. please do the needful.

Register id: [protected]@gmail.com
Register mob : [protected]
My id got blacklisted due to no any reason please solve my problem

Hi Team,

I had booked a car yesterday from 9:30 pm to 6:00 am today. My booking id is JPS6947Y6. I have returned the car to the owner at 6:30 am sharp but my phone got switched off due to battery and I couldn't end the trip in the app.

Now, I am trying to end the trip but the app is not allowing me to end it because I am not near the drop area.

You can confirm with the owner that the car has been returned to him sharp this morning.

Please end this booking at 6:30 am sharp today and please make a note that I have already handed over the car in time

The Booked Car was delivered late but to me but still they are charging me late drop charges. Provided different Vehicle than that was booked.
I have to hire another Vehicle and driver because of there mess up instead and they should compensate me for that.
Customer support is worst and none of the calls are noted in records, so its very disappointing experience for me and I need my full paid amount of Rs.6732 refunded back to me.
Booking details - ID: JPS69T3KN

I booked the car for 13 Feb from 0930 hrs with booking id JPS694IDV but in the app it's showing the car is not available. Since 0900 I am trying to contact on the customer support number but still no reply. I have not been provided another car till now. My time is being wasted.

Not able to use the car because checklist is not showing. No response on customer care number even after waiting on 2 calls of 15 and 20 mins. Delivery person’s phone is switched off. Profile verification not done even after booking time has started. Have missed a wedding because of you.

Hello,

I am a first time user of zoomcar
I booked a car for 12th of feb 2022 and it was due for home delivery on 6 am.
But unfortunately the car did not arrive.
I contacted the delivery agents and they said car is not available due to some engine problem.
So i asked to cancel the booking and he said okay.

After that when i saw the app in the evening, what i see is almost all the amount is deducted saying i cancelled the booking at the last minute.
This is very irresponsible from zoomcar.
At least you should have checked with the customer or the delivery agent before making such decisions.

Please resolve the issue asap.
My registered mobile number is [protected]
Email: [protected]@gmail.com