Zoomcar Complaints & Reviews

I had booked a zoom car yesterday night.
My booking slot was at 9 in the morning and was accepted by zoom car. I got multiple messages that the car will be delivered to me by 8:57 am and no one turned up till 10 am. I called up the number given in the booking details and was told that the car would be delivered in an hour.
I tried calling multiple mobile numbers which were given by my POC but none of them were reachable. The...

My Zoomcar customer ID- [protected]

Zoom car delivered the car - Ford freestyle at my door step on 19.09.2021 at 7.30am in dirty condition. As we had to go for a family function there was no other option but to accept the car in dirty condition. I took the car to a nearby petrol pump and filled diesel. After filling diesel I was igniting the engine but the key means remote got de-attached from the metal key. While observing...

Team,

We had a intolerable experience with Zoomcar service.

We had made a booking today at 6:30am and this had be picked up from the service point...I and my wife reached service center around 7:00am, however the car was not cleaned and checked properly...there was a problem with car and it was not starting at all...is this how you provide the service????
Later one of your CUSTOMER care guy told they will...

There is an abondaned car MH14HG1298 near my house. Please consider this as it is consuming private parking space...

When I log in from my mobile number, I can see the profile name with ManiRaj, and the email id ([protected]@gmail.com) belongs to ManiRaj. But the Mobile number belongs to me([protected]). So here are two different pieces of information and this is for 2 different people. So I am requesting you to delete this profile or close the account.

Please provide me proper solution for this, I don't want someone else is misusing...

Booking ID - JPS69LW1C
Car model - Ford figo
Booked for 13th aug 10am -15 aug 5pm
Location - chennai
Refund amount - 5634rs

Registered Name with the booking : Aditya vishagan

I had to cancel the booking since there was no door delivery option .

It's been almost a month now. And I still haven't revthe refund amount....

I have booked car from zoomcar on 27th aug 2021 and next day morning itself car was not starting because of aome battery issue. Car was not given in good condition. Because of that i have faced trouble in my trip and used different car on extra amount. I have called customer care and they said to replace the battery with new and they will refund which is around 7000 rs. Still now 7th sep 2021 i haven't received call or amount from zoomcar....

Hi. I have booked a car in zoomcar app and made full payment. I have uploaded dl and uid 3days ago and waiting for verification. Still my profile is pending and no message. I tried contacting zoomcar customer care many times, nobody is answering, I requested, you people please please verify my profile and approve it asap. It’s urgent....

I had hired car from 14th to 16th Aug2021. It was Polo (Petrol) KA03AJ3925 (fuel excluded).

Booking ID: JPS69LA1J.

I had paid Rs 6900 on the day I subscribed (included Rs 1000 deposit) i.e.14th Aug2021; but on refund I was only paid Rs 417, which was short by Rs 583.

Reason mentioned was that the car was returned 1 hour late.

Actually, what happened was that on 16th Aug2021, I waited...

Hi. I am in jaipur right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent.

Gopesh kumar...

After calling Zoomcar 100 times and not getting my refund for several cancelled trips, I had no option other than to take voucher for my money, I used the voucher to make a booking and when I reached the parking spot to pick up the car it was not in drivable condition, I called the call centre to refund my money or provide me another car, the call centre said the money would be refunded but till date after almost 10 months there is no response...

Hi,

I have stopped getting the zoom credits being credited to my account.
For my last two bookings JPS69JXD8 and JPS69J3RT there were offers and I was supposed to get back some percentage of the booking amount as zoom credits. But, even after sending them with mails, it's not been resolved.

My Zoomcar account email [protected]@gmail.com

Thanks
Saikat...

Money has been debited from my account(Rs 14, 806) and i have confirmed with my bank that the amount has been successfully transferred to your account. But i have received notification that the payment has failed. My booking hasnt been confirmed and there has been no support from your customer service. I immediately need to speak to a customer service executive.i am attaching the proof of payment....

I am from mumbai and i have to rent a car tomorrow so I uploaded my dl and all documents yesterday it’s been more than 34 hours but it is still pending please notify zoomcar to resolve this my number is [protected]. Please it is very urgent help me...

I want to book a car on app. and my DL is not verified yet. its urgent. can you plaese verify as soon as possible....

Zoomcar should make the refund soon after you give back the car and end the trip (max 24 hours to 48), the delay in receiving the refund amount will make the customer to think twice for the next booking they might be willing to book...

Booking ID : JPS69LH3C
Toll amount refund has not been processed yet. Customer care executives reply that adjustment was made in the outstanding amount. But the adjustment was made on refueling charges since I mentioned that the fuel remaining was more than what they actually charged (I've uploaded image in zoomcar app, with start and end fuel levels)....

I have uploaded my dl multiple times, still it's bot verified. Dropped multiple mails but no reply...

I booked a fuel car for the price of 3226, with refundable amount but when i went to the park point where I need to collect the car i got a without fuel car when I asked the executive he said we have shortage of with fuel car right now please fill fuel and submit the bills u would get refund within 2 hours, but the amount is not been refunded yet and the amount they are giving is the amount of fuel I have paid for after receiving the car...

Hi,

I have been trying to reach the customer care vide IVR and help and support, but haven't received any response from them.
It has already been raised two days ago.
My booking account was showing an outstanding of 999/- and a process refund of 999/- on 15th of August. I had made a payment of 999/- on 16th of August so the total paid amount is 16, 016/- against a total cost of 14, 018/-.
I have made all...