Zoomcar Complaints & Reviews

BOOKING ID : JPS69Y9NR
I had booked a TATA TIAGO for 9th Dec 21 till 12th Dec 21. On day one itself, when I was on the western ghats, suddenly smoke started coming out of the bonnet and I had to park the car aside. I realised the clutch pad was not working and also realised that the car was not having proper servicing. However, I had to tow the car spending Rs 3500 and take the car to a safer place without any damage or scratch. I then called up zoom and narrated them through what harrasment I had been through but unfortunately they proved to be more inhuman. The person who took my complaint just asked me to share my coordinates as he wanted to have the car towed to his / zoom safehouse and also told me to make my own arrangements back to mumbai and this was very inhuman and proves the company doesn't even care about humanity.

I have mentioned that if I had to make my own arrangements then I would need zoom car to credit a refund of the below amount
1. Booking Charge - 5000
2. Diesel Charge - 2500
3. Towing Charge - 3500

If I have to travel back to mumbai from my current location it's going to be very costly.

Since Thursday I have been waiting for Zoom Car to get back to me with a resolution and solution and and answer to my concern but no one turned up. I have tried calling repeatedly on their recorded line but no one is picking up.

Kindly take note that if by today EOD i don't receive any call then I will have to keep the car parked in the same location and I will make a move back to my home and till the time I am not receiving a refund I will not share the coordinates as Zoom Car has made my entire journey tedious, costly and full of harrassment.

Booked a cab on 7th dec 2021 for travel dates of 25th dec 2021 to 27th dec 2021.
Amount debited from my account.
Booking not confirmed yet. Its been 4 days.
Pathetic customer service - tried mailing and calling and no response from their side.

Booking ID - JPS69PAN5
Name- Tarun Rawat

I have made a Booking of brezza car for dates 26th December to 31st December in vizag.
I have received the confirmation of payment from bank.
And it has been more than 24 hrs but still i haven't received any confirmation regarding the booking of car from zoom car.

Please look into the issue

I have done payment through
PAYMENT ID
pay_IW0xxp9xVy18VH
For booking of a baleno car on
11th of December
3.30pm
To
6.30am
12th December
My payment is debited but I have not received any cony confirmation yet
My money is also not refunded yet

Regards
Yash domadia
[protected]

Hello,
Amaan here, I had booked Ford Freestyle from 11th December'21 3am till 11th December'21 7pm payment was deducted from my account but confirmation was not made because of which I was not able to pick up the car.. look itno this and help me get my refund as quickly as possible.
Thanks
Regards,
Amaan
[protected]@gmail.com

My payment deducted in zoom car 10dec 2021 but not any messages show in zoom app or any kind of confirmation message by zoom car

I had done the payment to book a zoom car in Pune for 11 December 8am to 12December 2am The money has been debited from my account but I haven't received any kind of confirmation from zoom car whatsoever. I am unable to reach the customer care as well.

I was booked zoom car rental at trichy via zoomcar app, money paid via paytm but booking not confirmed still no refund policies are shown so i need refund, customer care also not responding

Hello

I tried booking the car using zoomcar twice both times the payment was successful but booking failed.

I made a payment to rent a car. Payment was successful but booking is not confirmed yet. No response from zoomcar on email. Also no way to reach customer care over call unless there is a current o[censored]pcoming booking.

Hi zoom ### team

Why ru u tourchering CUSTOMERs like this

I made oayement and no booking confirmed

[protected]@gmail.com
Aravind
[protected]

Payment has been deducted from my account but no confirmation message yet come from zoom car of my booking of car they said to wait for 30 min to complete the process but its 4 hours approx and yet no message came from them and my payment was deducted from my wallet account since morning

Hi Team,

I have booked a car(Baleno) from 19th December 2021 to 26th December 2021 on Zoomcar today and the amount has been debited from my account. But I could not see the booking details on MY BOOKINGS.
Please let me know whether the booking is done

I have made the payment, but the booking has not yet confirmed such a shameful act, and there is not even proper customer care support.

I had done the payment to book a zoom car in Pune. The money has been debited from my account but I haven't received any kind of confirmation from zoom car whatsoever. I am unable to reach the customer care as well.

Hello,

My zoom car account is throwing an error saying"you have been blacklisted" with no proper intimation as in for what reason. On further reaching out to them through support email I understood the account is blacklisted cuz I had once used my license to drive the car which was booked from another zoom account (My brother's account). Which is very silly, it's so obvious that the one who is driving the car will produce his licence irrespective of car being booked from any of our friends/relatives account.

Myself and my brother both had dropped in a note to zoom to help us in rectifying this issue. But no response. Please help me in resolving this.

Id - sharjeel.[protected]@gmail.com

Regards
Sharjeel

I have uploaded my DL and other documents in Zoomcar app and it's over a month but they haven't approved of it. I have contacted them three times... every time I return empty-handed. no reply is to be seen from them.. my email is [protected]@gmail.com. I need some kind of solution coz if i uploaded my images wrong, they don't allow me to retake the images.

I had made a booking for 12th Dec 2021 from 8am to 11.30pm of a Renault Kwid. The payment also had been processed and I have received the confirmation email fom Razorpay.

However no booking is reflecting in my account.

The booking was made on 9th Dec 2021. As per the Zoomcar policy, they ask the customer to wait for 30min after payment processing has been completed. However, in my case, it has already been almost 12 hours and I don't find any booking confirmed.

I had tried to reach out to their customer care but it is completely useless since they are not allowing any customer to speak to a customer care executive unless he has a confirmed booking. This to me is a customer harassment rather than customer care.

My registered number with Zoomcar is [protected].

I have done booking for 11 Dec amount is deducted I got payment confirmation mail which I am attaching below but I did not get booking confirmation either mail nor sms .please look in to this issue and I hope you resolve it as early as possible

Hi,

Booked a car, amount is debited but have not received the confirmation. I have submitted request in their app. But no one has contacted me yet or refund processed. I couldn't go with my plan bcz I lost my money and booking.

Please help me out