Zoomcar Complaints & Reviews

Today we had booked the car pick up from banglore airport, said car being Maruti Ciaz. Expecting a sedan car to be in a good condition but to our nightmare we received a completely unfit car with damaged parts and scratches and even missing parts. And also the pick up of the car is horrible and the AC cooling is sub standard. Inspite of all these problems the person who delivered the car said that they don't have any other car to provide. But as and when we commenced our journey the internal issues started to be shown. We have been calling the customer care for 6 hours and asking for a replacement but they constantly say we will receive a call back and we haven't yet been called back. My cell battery is draining and yet I haven't received any kind of revert. Very very very poor service infact Mychoice cars have better customer service then yours. Truly disappointed that being in a service industry there is no value of customer. We are here for a holiday and this is turning out into a headache and nightmare. This is not what is expected from zoom car and i will make sure I will escalate this matter further to higher management.

Regards
Nikunj Vakharia
[protected]/[protected]

I'd done a Booking for 30th December under booking id JPS69DYXH and paid rs 2600 in advance. When I went to pick up the car, the car was not at the specified location .I've searched for 2 hours and it's nowhere to be found. I tried to call the customer care and they are not responding at all. Worst experience ever

Hi Team,

I have booked a Maruti Ertiga Hybrid car at pune (Railway Station) with below timings but the post booking i see the timings are wrongly shown.

Correct Timings : 1st Jan'22 9:30 AM - 3rd Jan'22 8:30 PM

Please check this and address this ASAP as I need to plan my other stuff once you correct my timings.

For your proof, I have taken a snippet of the browser (taken at the time of booking)which shows the timings which i wanted to book.

Please find the attachment of your booking confirmation page.

I have done numerous calls & mails to customer care and they said it will 24hrs to address this issue but its been more than 24hrs no response and yday they said one person from zoomcar will cal me but no call yet..

If this is not addressed at earliest.. i will be highly impacted in terms of financials & mental stress.

Zoomcar fine late fee charge penalty without any fault i want solve my issue urgent

Booking JPS6954X. First got allotted Tiago Diesel KL07 CQ 2395 in which I immediately filled Rs.2200 fuel. After driving just 20 KM drive this car broke down and was given another same make Tiago Diesel car KL07 CQ 1675. How do I get refund of Rs.2200 for the fuel that I had filled in the first car which broke down? Not able to contact any customer care number. My account has got settled and there is no refund.

Thank you,
Madhumohan

To,
Zoomcar India

Sub.- I didn't get the reimbursement till date .

I had booked a car from silliguri, West Bengal (booking id:- JPS695PQB) on 13/12/2021.

I had many complaints
1. The car got brokedown at Vikramshila bridge Bhagalpur 812005 at 11:40pm approx. That car was not started because the battery was dead with the help of locals and policemen they toe the car across the bridge, I had to pay Rs500/-

2. After that at 2-3am I had to contact Suzuki customer support because your support system was not functioning and not been able to contact you, all your numbers are invalid.i had paid Rs1800 /- for toeing the car to nearest warehouse

3 . I had to stay in that car until it got repaired so from 11:40pm 13/12/2021 to 3-3:30pm 14/12/2021 total hrs of wastage and discomfort ( 17-18hrs ) and pressure and discomfort as well

4 . I had paid the toll with cash because your fasttag was not working

5 . The mechanic told me to change the battery because it's dead so, I had to pay Rs6900 approx .

6. I had to extend my trip for about 12 hrs and I had to pay around Rs5000, for just 12hrs and you wasted my 17-18hrs for that I need compensation.

7. Again the car not starting so, I had to call the mechanic dur to some technical issues I had paid Rs5500/-

8. Till date I didn't get any customer support, I had emailed you like 4-5 times still no reply and customer care no. Is still invalid .

I had uploaded the bills already about a week ago, no reply.

Kindly look at it.

Your thankful
A. kumar

Hi,

Booking id - JPS69STHQ and Car no - TS07UH0599

I have booked zoom car for 306 kms and l have not exceeded the kms limit but they have charged extra money for excess kilometres. Please look into the trip start and trip end odometer pictures

Thanks,
Sai Charan

Dear team,

My booking ID is JPS695PV6.

I had a booking for car no. 2005 Volkswagen polo from 17th Dec to 19th Dec.

There was an amount of 500 rs blocked for fast tag via paytm wallet. That amount has not released yet. I have complaint twice via customer care and no one bothers to respond

Also when I was given the car the fuel was zero. It was showing no points (fuel indicator) . I had called customer car on 17th morning from my mobile [protected].

They told to fill the fuel and I will get refunded if there is excess fuel.

I had close to 500 rs plus excess fuel with close to 2 points left when I returned the car.

the company even after couple of followups has not responded and no one is bothered.

I am trying to contact zoomcar since last 10-12 days regarding my kyc
My 2 weeks payout has been affected till now
And zoomcar still dont have any resolution
I am a member of zoomcar host programme
And I think zoomcar has now started to scam as they are not on Emails and on calla they just give an excuse
Last weeks payout 7451₹ has not received yet and now this ia 2nd week

when i contact customer care they tell me that they dont see my clear name on my cheque
So i uploaded it again multiple times different photos of cheques but still they say its not yet approved kindly wait for 24-48 hrs

I have already waited for 12 days now
how much more they want to wait?

I made a booking for the weekend starting from Friday 5.30 pm to Sunday 11.30 pm and paid the amount 6691rs. I reached the place at around 6.30 and realised that there was no unlocking link and the ride is already live. Without even unlocking the car, the booking is live without giving me the unlocking link, the app still shows that the car is already unlocked and the ride is still active. Who's fault?

The issue.

When I reached near the car to pick up in a residential society. i realised there's no pick up or unlocking link in my app screen there. Instead it had drop off links available. (Means someone already unlocked it?)

what could i do?
i restarted the app, i went out tried to find out the owner. tried to look for any button or link for unlocking. Called customer care department, but the IVR said, my number is not registered. But it was the same number. (It said the same for my previous booking. )

Imagine the pain and discomfort i had with all the lugguage, plan and car in front of me. still couldn't do anything. i had to abort my programme and come home.

Now, it still shows the meter running. and I can't reach out to any customer care executive. I got a call on Saturday where i told my issue, and was assured it will be resolved, but got no response. Now where should I go to seek help?

I did not get the unlocking link, never picked the car, and the app says the ride is still on. Request you to look into this and kindly refund back my money.

Registered email id - prathz.[protected]@gmail.com

Registered Phone number - [protected]

Booking ID - JPS690COD

I have refilled the fuel with exact same quantity how much so ever it was before receiving the car.
I've also uploaded the pictures of fuel meter while recieving and submitting the car
along with its fuel receipts ( for around 55 kms I've put on diesel of Rs. 650/-) which was ACTUALLY MORE THAN REQUIRED.
Kindly take off my outstanding amount and I was expecting a reimbursement for putting extra fuel in the car.

Thanks.

Kindly for any queries give me a call on [protected]. Thanks & Regards

Hello,

I have booked the zoom car for 25th Dec at 6 am. But I was getting the error as "This car is not available". I tried to connect with the support on [protected]. No one had picked up the phone and I had waited till 7 am. After that I had arranged some other options for the same.

After that I received the call from zoomcar and I was satisfied that the refund was initiated. I had received one cashfree link as well to get the refund. When I tried to open the link, enter the details, But it was giving "Wrong account details entered" (for the same UPI id on which I had made the payment before).

Yesterday, I had called the help team and informed them of the situation. They conveyed that the new link will be shared with me for the refund. But since now the link is not shared. I am facing tremendous issues connecting with the support team now.

I have attached all the screenshots for the reference.

This is highly unprofessional and inappropriate behavior from your end. Please help to resolve the issue as soon as possible on priority.

I expect the issue should be resolved and the refund should be done on my bank account.

UPI ID: [protected]@ybl

Mobile number: [protected]
Booking Id: JPS690VPI

I have a booking coming up on this Thurs, 30th Dec'22, but my profile verification is still in progress ( since months)
Have been raising queries on the app, but no response ever.
My email id is [protected]@ymail.com

Please help!

Hello i have returned the car with the same level of fuel at the time of return
It clear all the things at the time of return but after two days ut shows it to lay outstanding amount please clear it with concern
You have Pictures of fuel both at thr start and end of trip reconsult it and deformed charge on my account

Booking id: jps69s9qp

we have travelled only 600 kms however 13500rs arojnd was updated as excess kms charges on the app.

When tried reaching out via call, it could not connect and says no active booking.

When raised a complaint via app help and support, there is no response at all.

And also there is no confirmation as such stating that the issue is received and we will get back

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.

Please help me out of this and provide a valid reasons for this inconvenience caused.

I have serious complaints about the zoomcar that I booked from local dealer in Kaikhali, Kolkata. The booking details are: Tata Tiago MT Diesel, WB04H5416, ID: JPS695U6P 1. I was supposed to pick the car yesterday, 19th Dec. from Kolkata airport at 5:30 pm. When I called them at 4:30 pm, after reaching Kolkata airport, they informed me that the car was not available. They also refused to provide any assistance with getting another vehicle delivered to me or talking to zoomcar customer service on my behalf. 2. As for the customer service, the number provided ([protected]) is never reachable. It appears that the local agent needs to link my mobile number to the customer service, which they deliberately did not do, so that I cannot contact the customer service. 3. So, I had to wait for more than an hour at the airport and hire an ola car to reach home. 4. I received a call from local zoomcar dealer that they received the car now, and they were ready to deliver it to my home. I asked them to deliver to my home in the morning and they did so today morning (20thDec). 5. Now, the car that the delivered to me is in a very shabby condition. Many of the internal parts and outside body parts seem to be falling apart. One of the wheels is also coming out. It appears very risky to use the car. I have never used a zoomcar in such a bad condition. I totally lost faith in zoomcar service, and I will really hesitate to avail the service again. It is unfortunate that such dealerships are allowed to operate by zoomcar management. I will really appreciate the replacement of the car with a better one or getting a full refund

I put in a refund request with zoom car and have no correspondence from them since.
Unable to reach a representative on their customer service number.
Zoom car is doing a horrible job informing customers about driving out of state and border taxes. I was told by the person who gave me the car that they had a permit till end of year and i did not have to pay any taxes at border. I was stpped by the police at state border and asked to pay 10550 rupees. I did lookup the zoomcar FAQs on help section and found that i can get a refund for it. But now after i applied for refund, i have no correspondence from them.

Car was punctured when came to pick after 1 hour of scheduled pick up. It was covered with mud and very dirty

Hello sir,
I have made two bookings on 7th and 8th december 2021 with zoomcar kolkata. The car i booked was not provided and a degraded car was given at the end time but they charged for the premium car only. They have also provided damaged cars which were extremely dangerous for driving, after repeated complains they have just told me that they will call back and resolve the problem but they never called and did not take my complain seriously and charged all according to them. Sir please look into the matter as they are playing with customer emotions and money as well.