Zoomcar Complaints & Reviews

I have submitted my dl and uid on November 3, 2021. Still it is under pending. I need required action for completing verification process ASAP....

Hello Zoomcar
I was book a car on 5th November but I get a penalty charge of vehicle damage I did not damage your car it was first only damage normal scratches in major dents I have a video and photos before I taking a car to drive in your zoomcar parking please try to make contact me as soon as possible

Booking I'd JPS69WYS9...

The car was dropped before time to the owner place. The app wasn't working properly so the owner locked the car with spare key. I called customer service about the problem and they said they will end my trip. They took time to do that which resulted in outstanding amount on my account....

| booked a car in zoom car app, on. 3rd
November, and I refueled the with my extra
money as coustomer care said, and till now |
didn't get my fuel refund that is 3136/-, no one
are responding, if this still continues, serious
action will be taken...

I completed my ride on 25th September 2021.

I left the vehicle with excess fuel worth approximately Rs.500 or more. I sent an email regarding this via the Zoomcar app as well as the Zoomcar website to refund the amount but they haven't yet replied.

I also have a pending Rs.640 to be paid in that ride so you can deduct the excess fuel amount from this amount too.

I also scored driver points worth...

I have booked car for 3 days with zoomcar and when returned have refueled it to same level. When the trip was started I was not able to unlock myself so I took help from zoomcar executive. She has mentioned wrong fuel capacity and hence even after refueled with coreect amount zoomcar charges me rs. 768.

Now I am trying to reach on the customer care no. But there is no option to speak with customer care and I have submited my...

I booked a car from Zoomcar app on 31st Oct 21 for 1st Nov 21 at 9 am to be delivered at home (New Thippasandra, Bangalore). They charged me Rs. 19, 009/- for Mahindra XUV 500 and confirmed by booking to my mail id ([protected]@gmail.com). At 7 am on Nov 1st, 2021 i received vehicle confirmation (KA03 AF 4970). At 8 am, i received a call from their customer service executive ( Sandeep) informing unavailability of XUV 500). Instead he gave...

Respected Sir,

This is to let you know that i was the part of the organisation from 23 Sep to 22 Oct 2021, i have not received the pay for the days i have worked, when i quit the organisation i informed the trainer Dhinakaran, he told me he will inform the HR, i have been trying to get in touch with the HR Alka Namdeo, she didn't respond to my mail, texts, call or any other platform, when i called her from my mother's number...

This is not complaint but requesting requesting you to complete my profile evaluation as soon as possible . So that I can book a ride.

Thank you!...

I've booked a zoomcar for tomorrow and the document verification is still pending. It is really an emergency and i request you to get it done as soon as possible before tomorrow. It's urgent....

Booking ID: JPS69UIT3

We've raised an issue with the vehicle picked on day-1 of booking (After an hour or so after the booking has started). Then zoomcar team picked the car and told us that they'll get back to us after inspection. Even the agent who picked the car up was saying that clutch was too hard to drive. And now if I'm trying to reach out to support team, it says I don't have any bookings on my registered mobile number...

I linked my paytm wallet for Fasttag purposes and ₹500 was put on hold by zoomcar. Later, after the ride Zoomcar is still holding my 500 rupees. It's been a month. I'm trying to contact Zoomcar frequently and multiple complaints were raised over this case, they're still not taking any measures to solve this. Zoomcar isn't providing any kind of solution for the complaints, this is some highly unprofessional behaviour.
Booking id:...

Dear Team,

This is to place a complaint regarding the services that I received from zoomcar rentals - Booking ID: JPS69QAK1. I booked the Ford Figo for 2nd and 3rd of September 2021 in Bhubaneswar. One day before the trip I was told that the car I had booked had met with an accident and was asked to choose another car. I was told by the person who had called from your side that Baleno was in good condition and I could go ahead...

Hi Team,

On 8th October 21, I booked a car from Zoomcar and paid a sum of 14860/- for 10 days.On the same day I logged a complaint to Zoomcar that the car which is given to me has multiple issues. Issue are:
1. Multiple punctures in the car (Count is 15. Even stepney of the car had multiple punctures)
2. The entire AC tank had multiple leakages. On showing the car to Mechanic he has mentioned that the AC tank...

Hi Team,

I have submitted my car claim where the car brakes were almost broken. I did talk to Shoaib, and Rajput from your ZoomCar team and they asked me to go ahead to get it repaired. But I don't have an update on my claim request. Can you share the status.

Any response is highly appreciated.

Thanks,
Nithesh Baheti...

I had booked a zoomcar for 3 days.(16/10/2021 - 18/10/2021) Trip id JPS69HFF3.
I was made to pay challan of pending Traffic violations against the car which were dated August and September.
I was assured by customer care that the amount will be refunded.
Inspite of repeated reminders and calls my refund has not been processed yet. Nor are zoomcar customer care replying to my repeated complaints....

Hello,

I booked zoom car Hexa and they gave me a very worst car. The problems in car was like horn was not working, Tyre was already deflating, Gear knob was very hard and Ac was not working during day time and it's totally a rubbish car. I want immediate resolution from Zoom car.

My Contact me : [protected]...

I had booked a Creta (zoom car) from 23rd October till 24th October today (i.e. 21 October) the amount was debited from my account but the app showed payment failure and now shows no bookings done by me. I have received a mail from zoomcar confirming the payment but no status update on my booking. I am attaching a screenshot of the same mail here. The payment was done via UPI. I hope the zoomcar team can respond as soon as possible and either...

Payment got deducted from account but didnt receive the confirmation...since i m sending email yesterday still no reply...asking for the payment to refund it no more want to book with zoom i have already booked a new car with reev aaplication...

I have uploaded all documents still my profile is not verified.
Email: [protected]@gmail.com...