Zoomcar Complaints & Reviews

Hi Team,

When I had joined zoom car for the first time, I didn't have my own license so I had updated my friends DL on my zoomcar account. Now that I have got my own DL I would like to update my DL on the zoomcar application. Could you please allow to or give an option to update my DL on my zoomcar profile. Please find the attached details for your reference.

Name : Khateeb Ahmed
Registered Mobile No...

I want to escalate regarding Booking ID: JPS69PVNH. I took the car yesterday for which the keyring was very loose and ultimately the key got detached from the keyring somehow and got dropped off. I still had the keyring along with the car remote with me. After this, I called the customer care number several times and during each call they mentioned that I will get a call back from them in another 20-30 minutes. I waited along with my family at that location to get some help or advice on what to do next, from zoomcar. However I didn't get any call back from them for another 6 hours in the night.

As I was stuck with my family at a place which was 50 kms away from my home at night so I had no other option but to leave the car at that location itself after locking the car with its remote and taking a local taxi to my home. This all caused a lot of inconvenience to me and my family.

Today morning I got a call from the zoomcar representative mentioning that they will be imposing a 10k fine for key loss and over this there will be around 10k charge for late car return as well. In fact, a late car return has happened because of no response from the zoomcar customer care team itself. Also, I did return the car remote which was with me for the whole time, it was just the key that got dropped due to the loose keyring (image attached in this mail). Zoomcar team is not even considering the trouble caused to me due to their negligence, and is trying to harass me now by calling and telling me that there will be a ~16k fine imposed.

However, after all this, I was informed by the ground fleet that they have already picked the car from the location that I had responsibly informed them about yesterday. Still I need to pay the late car return fee despite of your own executive is going to pick up the car based on his comfort and timings.

Please take corrective action on this issue and please remove the charges imposed on me, else I will file a complaint on consumer complaint forum along-with the videos of indicators not working in the car, photo of the tampered key ring (due to which key was lost) and the proof and details of terrible call recordings of the customer support team making false promises, proof of call history causing trouble to my family and the proof of no support (not even a callback) for almost 8 hours given after the incident happened.

Hi
This is in regards with the zoom car which was booked from 27 th November 2021 till 04 December 2021 .
Booking ID : JPS69W9XG
Registered Mobile Number : [protected]
Date of Birth : 13/01/1993
Email address : [protected]@gmail.com

The vehicle which was booked was Tata Tiago
( Fuel Excluded ) . The vehicle which was allotted was not periodically maintained at all .
Due to which we had to spend our valuable time and Change our schedule to get this repaired.
Simple brake pads have not been checked . Trust us if we wouldn't have noticed the sound, our life would have been at risk .

I have noticed the mention of clean and sanitized cars during the time of booking .Leave About sanitization i would have been happy if the cars would have cleant Properly . The agent who came to allot the car has taken the Mobile and done the checklist on my behalf which actually should have been done by the customers. Otherwise I could have shown the condition of the vehicle which was been allotted to us .

Finally I have agreed to change the brake pads after getting in touch with the customer services group who have Promised to get the complete refund for the repair done. In addition to it have agreed to Reimburse the amount for the number of hours it take to get this repair done
( You can listen to calls if required ).

Even about the fast tag i really wonder why its doesn't work some time . I then contacted again to the customer services to let them know about it who have agreed to pay the 50% of the toll amount if i could upload the bills .

1.Total cost of the brake pad replacement :1500 ( Bills have been attached here with )
2. Paytym zoom car on hold : 1000 ( Screen shots have been attached )
3. Toll payments : 230 ( Toll receipts are attached as fast Tag haven’t worked )
4 . Hours it took to get it Repaired : Total of 3 hours ( Reimbursement of 3 hours for the change of brake pad which i have spent to get your vehicle repaired . )

I was been informed to contact to get this refund once trip is ended . But the Best part is once the Trip is ended there is no way the automated service IVR will allow to get hold of the customer service agents . That's called the True Business.

The Trip ended on 04 of DEC and we are on the 09 th of DEC, till now I haven't received a single email or text msg to acknowledge about the refund .
But Zoom car was eager to call 5 times a day mentioning of the outstanding balance pending .

Please find the attached Bills for the change of brake pads, Toll receipts, Zoomcar on hold in my Paytym.(Screen shot from paytym).

Hi Team,

I am reaching out regarding my booking of creta with the booking Id : JPS69PTZO. I received the car yesterday 12th December 2021 at Coimbatore airport and as soon as received the car I was totally disappointed about the vehicle. The vehicle was in a very bad state, not properly cleaned, stains everywhere and it was also a driving hazard since the horn was not working and the steering was not aligned to wheel. If the steering is set to center then the vehicle will go to the left. It was at a very bad condition. I called ground team as well the customer care, the customer care folks told me that they will arrange a callback. The ground team told they will replace the vehicle by 5 in the evening. I was patiently waiting for them to replace and did not leave my hotel as I was afraid to drive that vehicle. By around 6 o clock I did not hear back from anyone and I tried calling again the ground team, they replied rudely that since I called customer care they won’t help anymore and I should contact customer care team and only disconnected the call. I tried multiple times to ground team lead who never picked the call and even once attended the call and kept it without talking. I called customer care again who said they have arranged a callback and someone will call me back in 10 minutes which never happened, I tried multiple times and the same result every time no callback from anyone by around 7 to 7.30 as per an advise from one of your customer care person (Micheal, who was really helpful) I drove to royal theatre zoom car parking lot and dropped the car with your zoom representative, Micheal informed me that they will check the car and cancel the booking and refund the amount.

I left the parking lot and have not heard back from zoom till now. I wanted to make sure that this is reflecting in the system, I checked the app and it is still showing as upcoming booking even though I have already surrendered the car. I want answers for the following question :

1. I want to know what action is going to be taken against the ground team lead Ram (i belive) who was rude and said, since you contacted complaints team I won’t help you?

2. When will I receive acknowledgment that I have surrendered the vehicle ?

3. When will my refund be initiated ?

Please not I have videos and pictures of the car and also took picture with geo tag when I left the car at your parking lot.

I am terribly disappointed with how zoom car handled the whole situation and how bad your ground team service is as well as your customer contact. Until now except for Micheal no one provided any input or offered any help that will bring this to resolution. I am appled by the fact that I have to go through this and waste one full day with you on my vacation. I hope someone from your team who can actually help will reply back!

With lot of disappointments
Goutham

I have submitted my DL and Adhar Card to zoomcar in ther app and it's been two weeks and it's still not verified. I have a plan for this weekend, so please do the needful ASAP.

BOOKING ID : JPS69Y9NR
I had booked a TATA TIAGO for 9th Dec 21 till 12th Dec 21. On day one itself, when I was on the western ghats, suddenly smoke started coming out of the bonnet and I had to park the car aside. I realised the clutch pad was not working and also realised that the car was not having proper servicing. However, I had to tow the car spending Rs 3500 and take the car to a safer place without any damage or scratch. I then called up zoom and narrated them through what harrasment I had been through but unfortunately they proved to be more inhuman. The person who took my complaint just asked me to share my coordinates as he wanted to have the car towed to his / zoom safehouse and also told me to make my own arrangements back to mumbai and this was very inhuman and proves the company doesn't even care about humanity.

I have mentioned that if I had to make my own arrangements then I would need zoom car to credit a refund of the below amount
1. Booking Charge - 5000
2. Diesel Charge - 2500
3. Towing Charge - 3500

If I have to travel back to mumbai from my current location it's going to be very costly.

Since Thursday I have been waiting for Zoom Car to get back to me with a resolution and solution and and answer to my concern but no one turned up. I have tried calling repeatedly on their recorded line but no one is picking up.

Kindly take note that if by today EOD i don't receive any call then I will have to keep the car parked in the same location and I will make a move back to my home and till the time I am not receiving a refund I will not share the coordinates as Zoom Car has made my entire journey tedious, costly and full of harrassment.

Booked a cab on 7th dec 2021 for travel dates of 25th dec 2021 to 27th dec 2021.
Amount debited from my account.
Booking not confirmed yet. Its been 4 days.
Pathetic customer service - tried mailing and calling and no response from their side.

Booking ID - JPS69PAN5
Name- Tarun Rawat

I have made a Booking of brezza car for dates 26th December to 31st December in vizag.
I have received the confirmation of payment from bank.
And it has been more than 24 hrs but still i haven't received any confirmation regarding the booking of car from zoom car.

Please look into the issue

I have done payment through
PAYMENT ID
pay_IW0xxp9xVy18VH
For booking of a baleno car on
11th of December
3.30pm
To
6.30am
12th December
My payment is debited but I have not received any cony confirmation yet
My money is also not refunded yet

Regards
Yash domadia
[protected]

Hello,
Amaan here, I had booked Ford Freestyle from 11th December'21 3am till 11th December'21 7pm payment was deducted from my account but confirmation was not made because of which I was not able to pick up the car.. look itno this and help me get my refund as quickly as possible.
Thanks
Regards,
Amaan
[protected]@gmail.com

My payment deducted in zoom car 10dec 2021 but not any messages show in zoom app or any kind of confirmation message by zoom car

I had done the payment to book a zoom car in Pune for 11 December 8am to 12December 2am The money has been debited from my account but I haven't received any kind of confirmation from zoom car whatsoever. I am unable to reach the customer care as well.

I was booked zoom car rental at trichy via zoomcar app, money paid via paytm but booking not confirmed still no refund policies are shown so i need refund, customer care also not responding

Hello

I tried booking the car using zoomcar twice both times the payment was successful but booking failed.

I made a payment to rent a car. Payment was successful but booking is not confirmed yet. No response from zoomcar on email. Also no way to reach customer care over call unless there is a current o[censored]pcoming booking.

Hi zoom ### team

Why ru u tourchering CUSTOMERs like this

I made oayement and no booking confirmed

[protected]@gmail.com
Aravind
[protected]

Payment has been deducted from my account but no confirmation message yet come from zoom car of my booking of car they said to wait for 30 min to complete the process but its 4 hours approx and yet no message came from them and my payment was deducted from my wallet account since morning

Hi Team,

I have booked a car(Baleno) from 19th December 2021 to 26th December 2021 on Zoomcar today and the amount has been debited from my account. But I could not see the booking details on MY BOOKINGS.
Please let me know whether the booking is done

I have made the payment, but the booking has not yet confirmed such a shameful act, and there is not even proper customer care support.

I had done the payment to book a zoom car in Pune. The money has been debited from my account but I haven't received any kind of confirmation from zoom car whatsoever. I am unable to reach the customer care as well.