Zoomcar Complaints & Reviews

Hi Team,

My booking ID is JPS695PNO.
This is regarding car booking made on 14 Dec 2021.
I am charged 333/- towards refuelling charges which are incorrect. I had called your executive at the start of the trip to unlock the car since I was not able to unlock and start the trip from the application. The executive entered incorrect details regarding fuel. The fuel at the end of the trip was more than that I had at the start of trip. I had informed the executive about the same at the end of the trip since I was facing issues in ending trip as well.

Kindly assist to reverse the re fuelling charges and confirm.

Thanks & regards,
Danish Halai.

Hi Team/ Sir,

This is Prabhakar.

I would like to raise a compliant against Zoom car, Bangalore.

I book a trip and scheduled a self drive car. I have traveled from Hyderabad to Bangalore via Flight. Once i reached bangalore ariport i was looking for the Car which i booked, unfortunately i could able to find any.
So called to zoom car customer care and got to know that the scheduled car was cancelled and with no prior information to me. I have book this trip 1 month back and planned everything.

I would likely to raise a complaint againt Zoom car, for their unprofessional act and the way they treated customer. I was very depressed because of sudden change on plan and left with the family members ideally on the road side looking here and there for alternative plans.

I wish i could hear back from you, Thanks.

Sincerely,
Prabhakar.

I had enrolled for Zoomcar Host program & my car was hired on 13.12.2021 from 09:30 pm Night till 14.12.2021, at 12:00 pm Noon.

The car has not yet returned back, & after following up several times I am being informed that the Car has met with an Accident, on 14.12.2021 late evening,

Then after I have not received any sort of concrete updates or whereabouts of my car, alternatively I am been told to registered a accidental claim with Insurance company & that they have got on Authority letter signed to get the vehicle back from accidental spot.

I need to get the clear picture of the whereabouts of my car, the damages occurred & its mentioned in Zoom car policy that it will bear 100% damage cost, then why am I asked to register the accidental claim.

If the same is not cleared in a day, I shall be restrained to file a police complaint against Zoom Car & its employees.

Regds.
Ashok Rajgor.

I have uploaded my driving licence in zoom app a day back and it is not yet verified, so can you verify it as soon as possible as we urgently need to book a ride...

We had booked an zoom car yesterday and now as we reached the location to pick up the car and now the car is not available at location and they are saying we are not providing any service.we are really fed up as we had reached the destination with our bags and now as there is no good customer service please help us with proper support or we have to go for legal actions

I have booked Scorpio from zoomcar on 9th Dec 2021 9:30 pm to 10th Dec 2021 9:30 pm for 144kms but drove only 65kms. Booking Id is JPS69YTXT. I have returned the vehicle in neat condition as one can see in the pictures which are taken after the End Trip. I see that Zoom car has charged me Rs.1000 towards Cleaning fee as there is no clear proof that the car is dirty. I request the consumer redressal authority to kindly resolve my issue.

JPS69P1B0 booking iam not getting my refund iam struggling a lot for this its totally mistake of zoomcar company no customer care number gets connected once the booking is end.
All 3 tyres including Stepney was damaged.
Reg num- [protected].
[protected]@gmail.com

I have booked a Zoom car on 11.12.2021, chennai at 11.30 am, and paid Rs. 2015 advance. when i reached there car was not there after call customer care they said it was available 12 km away, and hence promised to refund the amount. but instead after 3 day they are asking 33552rs as penalty saying late return.
There is no option for customer to reach them through call or cancel by themselves, importantly 3 times the same day the customer serviced said they will cancel but haven't done.
Even i have email to reach me out, but only email for payment is coming.

reference ID :JPS695L2C
ZOOM CAR CHENNAI

I am being requested to pay ₹164 while there is a refund of ~₹5000 pending. Please resolve the issue. I am not able to reach you through call Center and there is not email response d available for addressing issues.

After booking a car asking profile approval and it takes very long time

I have book a car using zoomcar amd made a payment and i got a massage says wait for a half hour for confirmation but its been 8 hour still confirmation is not done i want my money back

I submitted this issue to the company twice and I got no solution. It shows an outstanding amount against my last booking (Booking no JPS69M76AJ)which is wrong. the excess kms are only[protected] = 169 total kms- 144 purchased kms = 25 excess kms × 14/km excess fee = Rs 350 due which I have to pay but company is asking for Rs756 excess km fee which is wrong calculation and Rs865 refuelling fees which is wrong too. I refuelled for 1500rs. I took the vehicle and returned it on 2 points of fuel which is the same. I'm uploading images for reference. please waive off the extra charges. I'm up for paying excess km fee of Rs 350. So that I can book again. Thankyou. please mail back on [protected]@gmail.com or call at [protected]. the first photo is of pickup and second photo is the time of first photo, the third photo is at the time of return clicked by zoomcar person in the zoomcar application directly

Sourabh Kapur

We was booked car from 10the Sept.2021 to 16th Sept.2021. In our Jpurney our car was breakdown. the car mechanical charges paid by us & as per customer service they told us we can refund money once your journey completed. same for Toll receipt.
from 20/09/2021 to till date we are waiting for refund.

Travelled from Kerala for 1 week vacation with two senior citizens parents, and my 2 toddler kids. Zoom car status showed car ready at paschal vihar delhi and traveled there and found out car is not there. Waited in the street for two hours with the kids and parents and found out previous person didn’t place the car. Zoom car customer care team responded very irresponsibly and didn’t provide any guidance on except saying they will give a call back. Resulted us get stranded in the road for next 2 hours with luggage’s and parents. Spoiled entire vacation

Respected sir madam

I have booked a zoomcar on 11th December for 70 KM... With booking ID JPS6950JO wagon R

I refueld it with petrol for 990 rupees only... Image attached

I had just driven it for 28 km only for my personal work

I returned the vehicle with almost full of the petrol showing proper petrol indicator double the value of which I had collected.

I had taken the photographs of car before the start of the drive along with the kilometre photographs and I repeated the same when I dropped my vehicle.

I don't know what has been the quality of service I was not able to upload the photo during my start of the journey as my car was almost 12 km away from the starting point and same was when I was to drop it so the app was not allowing me to enter any of the details as I was not at park thr car where software actually told me to.so I was a constant connect with your staff on the phone and they had actually opened and lock the car for me in fact in this miss management I had lost almost 2 hours of my driving which I want zoomcar to compensate me and hence forth zoomcar do make a arrangement that the car is exactly at the place where the app says is to be and in this way we both don't lose our travelling time as well as kilometres.
Now instead of compensating me zoomcar is asking me for another thousand rupees I don't know what is there on your mind and how can your company behave in such a mature way I was in an assumption that in almost three to four years of your illusion zoomcar would had developed a lot but to my surprise you have really fallen below your standards... I really doubt that are you serious in staying in this business which I'd really don't think you can by providing such third grade services.
Any which way I am providing you my pickup petrol level and kilometre and my drop petrol level and kilometre.

I want...
1) refund of my petrol as per my usage
2) waiver of the wrong bill put up by you.
3) 80% compensation of my charges as I had to travel almost 16 plus extra kms and investing my almost 1 hour for travelling for pickup and drop of your car at place which was not designated in the app.

Best Regards

Anil Bhanushali
[protected]
[protected]

To whom so ever that it may concern.I had returned the veichle on time to Ashish from zoom car.It’s some misunderstanding on your part.Please work it out with your executive team and stop with these outstanding issues.The phone number of the zoom employe Ashish is +[protected].Speak with your employe and please get back to me.I have the pictures of the time when I have returned it your employee and the call details which can help you figure it out.Thank you.The booking id is JPS69YDYT.

This is the worst company I have come across. I unfortunately signed up with zoom car to list my carin August till date the the device still exists in my car which is draining my battery life and my car is not starting. I called the customer care hundred times and I have till date not received any resolution from your side. Annoyed and dissatisfied with the way this company functions. I am going to file a case against you. Kindly share your legal department details or email id where I send you a notice. Reply to this urgently

Hi team
On 11th of December I had booked a vehicle of Maruti Suzuki swift at 10 AM and they delayed it and gave it to me at 11 AM. They clicked pictures of the vehicle and then handed it over. While delivering back the vehicle team says there is a damage done by me which is not at all true. I have the videos and pictures of the same and after requesting multiple times I still haven't received the amount and those people are calling me often and asking me to pay outstanding amount. Kindly check and help me out

Hi There,

My Name is Ashish Kumar. I registered my car in the zoom car host programme a month ago.

My car number is: DL3C CU 3654. The car is registered under my name.

I received a booking on 3rd december 2021 till 6th december 2021 my car was supposed to be at my parking spot at 11:00 PM on 6th december 2021. When my car didn't arrive at location I contacted zoom car customer support and asked...

Hi - I was a user of zoom car for a few years when I did not own car and since owning it, I have (obviously) not been using it.

However, I recently logged into zoomcar.com to book a self-drive vehicle in Dehradun, where I am travelling to in a week but couldn't because apparently I have been blacklisted.

Can this be resolved so I can make a booking? Or, provide some communication on the reason behind blacklisting?