Zoomcar Complaints & Reviews

I booked Maruti Vitara Brezza with booking ID JPS69WSED on 6th Nov 2021.

In between the journey the car broke down and I paid for the repair charge and contacted zoom executives and informed the situation parallel while situation is happening. They asked me to pay by myself repair cost and they would be refunding the repair cost after the journey.
I uploaded my bills also and they never refunded or called me for this...

This is the mail sent to zoomcar through the zoomcar app yesterday :

Dear sir/mam,

This complaint is regarding my booking of car with registration number KA03AG7682.
The car has been picked up by your home pickup driver at 1.30 pm today more mysore railway station but the app shows that the ride is still live and am late by 5 hours. The mobile number of the home pickup driver is [protected]. I waited till...

On 26th Nov 2021 around 10.10AM, near Sarjapura Columbia Hospital, a speeding Zoomcar with registration plate 9517 (Red Maruti Swift) hit our car and escaped. sorry, i could not get the complete number. I am sure you have the means to track and identify the vehicle with the above info.

the right-side back-door hit my our car's left-side fender and bumper. this happened when the zoomcar driver overtook our car from the left-side...

28 November 2021 ... Today I booked a zoom car... I submitted details ( driving license & photo) required for zoom car ... Zoom car app given a address & phone number of car which is in adyar... So I went to the adyar to take a zoom car...
Now the Problem is given address is wrong... Contact number which is given also not responded my call ...
I paid amount of RS. 2500 via zoom app......

The car provided to us had technical issues. The tyre bursted once during afternoon we replaced it with the Stephanie which was also in pathetic condition. It bursted for the second time in the middle of the night at an isolated location where were stranded for more than an hour. It was very risky. Got no help from zoom. Got no refund for the hefty amount we spent on repairing the car...

My verification of DL is pending hardly it will take half an hour to verify but now it's took one day but no use it didn't verify yet what to do ?...

Zap Subscription refund and Payout refund pending for the below registered number and email

Ph : [protected]
Email : kuthub.[protected]@gmail.com

No response from Zoomcar team, cant able reach them in any mode. Its really like cheating....

Hello,

I have booked Zoom a car on the 21st, the car number is UP 13AX7412 and the owner's name is Subham karv. I faced the problem while dropping off the car in the same location because the apartment (Aditya world city NH24, Gzb) security persons were asking to call the owner of the car and they were causing so much trouble and they had called the police in front of me and registered the suspect case on me and they...

No number to call back for refund. So much cheating. Zoomcar no 1 frauds. No refund even after 15 days. Zoom couldn't deliver good condition vehicle and I returned vehicle. I was promised I will get refund in 5 days and later no call back. In between I tried Facebook team I was told I'll get call from escalation team. Worst and fraudsters. Now they reply in Facebook - giving me a new story that clutch was fine and unfortunately no refund....

I have uploaded my DL and other documents required but it’s not yet verified. It’s urgent I have an upcoming booking....

Hi. I have booked a car in zoomcar app and made full payment. I have uploaded dl and 2 months ago and waiting for verification. Still my profile is pending and no message. I tried contacting zoomcar customer care through emails many times, nobody is answering, I requested, you people please please verify my profile and approve it asap. It’s urgent as myy travel date is approaching....

I had booked car from pune to mumbai one way
My car was unavailable till the time of booking and no option to cancel the booking
Called customer care 10 times but no response. Had to book very expensive mode of transport and faced a lot of inconvenience.. pls initiate refund of my payment...

I am getting this error you have been blacklisted by zoomcar and can't use our services. email address is chetankapoor007 @gmail.com

I have put one space after email address, so that it does not get protected....

I was joint zoom car and listed my car, one of customer damaged my car and found car body has been damaged and found some scratches on Car, same day I was shared snaps in zoom app and waited for their reply, but not got any reply from them. After 24 hours I was called then and asked for status, but they are stating it is minor damaged. They are not able understood between minor and major damage.
I want to resolve my issues and need...

I had listed my car on zoomcar which was never live. I had a terrible experience with the customer care and the staff that was getting a gps installed in my car. My car is facing battery issues since the time the gps has been installed and till date it hasn't be taken off inspite of repeated reminders to zoomcar, the staff and posting on Facebook, instagram and almost everywhere.

I want this gps uninstalled immediately from...

For my Booking ID JPS69W9OY, and extra Km fee of 7051 INR has been charged despite no excess KMs being driven on the rental vehicle. This can be evidenced by the car odometer reading submitted on the ZoomCar application....

Zoomcar — Profile not verified from long time
I have uploaded my DL and UID from a long. But it is still showing that your profile review is in progress.

Email : [protected]@gmail.com
Phone : [protected]...

I have uploaded my DL and UID from a long. But it is still showing that your profile review is in progress.
Please complete it as soon as possible so that I can book a car....

Hi Zoomcar,

It is quite ridiculous that you would charge full payment before profile verification.
You should first verify profile and then charge.
I have booked a car and paid the money but now am facing issues with profile verification.
You app doesn't work. When I click on profile verification it goes back to home page. There is no contact information for customer care. This is very bad design.
Booking...

The Outstanding amount is showing as INR 12, 518 for returning the car 63 hours late. They sent me an email regarding the trip start (7th November 2021 at 10:00 AM) and end time (10th November 2021 at 12:25 PM). But I have delivered the car at 8:55 PM on 7th November 2021 (My trip end time is 9:00 PM on 7th November). I inspect and end the trip on the Zoomcar app itself at the right time as well as at the correct location. All of the customer...