Zoomcar Complaints & Reviews

Hello,

I booked zoom car Hexa and they gave me a very worst car. The problems in car was like horn was not working, Tyre was already deflating, Gear knob was very hard and Ac was not working during day time and it's totally a rubbish car. I want immediate resolution from Zoom car.

My Contact me : [protected]

I had booked a Creta (zoom car) from 23rd October till 24th October today (i.e. 21 October) the amount was debited from my account but the app showed payment failure and now shows no bookings done by me. I have received a mail from zoomcar confirming the payment but no status update on my booking. I am attaching a screenshot of the same mail here. The payment was done via UPI. I hope the zoomcar team can respond as soon as possible and either provide me with a refund or confirm my booking.

Payment got deducted from account but didnt receive the confirmation...since i m sending email yesterday still no reply...asking for the payment to refund it no more want to book with zoom i have already booked a new car with reev aaplication

I have uploaded all documents still my profile is not verified.
Email: [protected]@gmail.com

My zoomcar account has been blacklisted for no reason. I have tried to reach zoomcar on many occasions but there is no response from zoomcar. There is no direct way to talk to a customer executive. I have written complaints from the app too but yet no response. Due to this i'm unable to make any further bookings. Please see to my problem as try solving it as soon as possible. Thank you.

My email is [protected]@gmail.com

Even after completion of trip never refunded not able to reach to customer care
Pleas find booking number JPS698FE8

My booking id is JPS69M32D and I haven’t received the refund yet. Zoom car doesn’t respond on emails and their call is automated which takes issues of only ongoing bookings.

I booked a Volkswagen Polo and at first I saw petrol sensor problem after 10km of on going so I also called and asked the car giver about the petrol sensor and he said that it will be okay just wait for sometime I put petrol at 600 first but still no point came up and then I thought it was a problem and after I petrol 400 and at the end timing before 1hr I put 330 rupees of petrol cuz I don't know the exact and the main problem is the sensor is not working and after I give the car and the trip ended the zoomcar added amount of outstanding of 378/- this is not sprable and I need this to be resolved I have petrol transactions of the car we paid so please solve this
Thank you

Hello,

I'm from Hyderabad. A day before coming to Bangalore I have opted for only delivery service of a car KA02MQ5370 by 9 AM. Booking ID is JPS69H50Y When spoken to agent, he responded saying they can deliver by 10.30 AM, which sounded very frustrating to me still I said okay. Later when I called at 10.30 am they said they can't deliver and wanted me to come for pickup which is 10 kms away from my place. This is a nothing but cheating. I opted the service just because of delivery. This is so hurting. My time got wasted

Request Zoom cab to refund my amount and do the needful

I registered for amigo program by sept 14 2021. While listing they said the company (Zoom car) will make sure the car is safe by their before and after trip checklist. By Oct 3rd at 6am I got a booking which ended by th 11.30pm. When I check the car morning there was big scratch in bumper and the bumper was not in the position. I called the customer care number and made a complaint regarding the same. When ever I call they promise they will send a technical team to check the damage, till this date I din got any call from Zoom car or none visited to fix the damage. They promised the damages will be fixed immediately. Kept the car in same place for 3rd day without cleaning. Kindly help me to escalate this issue to next level. Thanks in advance.

I booked a car from the zoomcar app in chandigarh, amount transaction has been done but the confirmation was not received . There is no response from zoomcar app.
Very poor service.
Taking money from online payment and not giving the services.
I have attached the transaction proof.

Hi zoom car team,

I'm waiting for my profile verification . I'm uploaded all documents . Still my profile is in pending . So i requested to zoom car team please verify my profile . It's urgent so please look into this.

My mail id is
[protected]@gmail.com

Thank you
Regards,
Abhilash.

My booking number is JPS6NV7QC. Booked a car in September 2020, they cancelled it at last minute causing difficulty to me, but they promised refund in 10-14 days. No refund came, and customer service not responding. After posting many messages on their Facebook page, they finally sent me a payment link - but that required OTP to be sent to my phone number, which was not accessible to me as I live in USA. I even tried the link on my next trip to India, but link expired. Requested new link, did not work.
Requested them to change my phone number - no luck. Finally the offered to send refund to bank account from which payment was made - which they should have done in the first place!
Made me wait months for this, and finally they said money is transferred to your bank - but I did not receive any money! Asked them to give me payment details - they said follow up with your bank. How can I follow up with bank without any details provided to me? After much back and forth on this, they said we will send you a payment link! BACK TO SQUARE ONE!!!
Does this mean they were lying about sending money to my bank?
Since then, they have stopped responding to my emails.
Came across this forum, hope this can help me get my refund!

I want to book a zoomcar but my verification is pending

I had given my account for verification on 28 September 2021 uploaded all my details, namely, my driving license, aadhar card and a live selfie, I have not yet received any reply although they say that we can expect a reply in 24 hours. I need to book a car for the pujas kindly look into this matter. Thank you.

I have booked mahinda thar on 23rd of September 2021 from zoomcar and they charged whole amount in advance. They sent me a car which has battery issues I've tried to contact them for 3 hours but they were not agreeing on battery issue as they had to waste time till the time of return and when the return time was passed they finally agreed there is a battery problem and they blamed me for not making any complaint. I have all the call recordings and video evidences against them could anyone guide me how to shut down these fraud companies?

I wish I had read recent reviews before booking
Booked the car for an urgent appointment in Ahmedabad, supposed to pick up at 12 noon
1. Customer service first could not verify the identity even when the pictures were razor sharp clean.Got on half hour call with them to get that sorted
2. The driver went to pick the car, the person responsible to deliver car DISAPPEARED, called him said be back in 2 hours, Serious???
3. Called customer service no help at all
4. The guy cancelled the booking at 2pm last minute and the company ie Zoomcar accepted that
5. Called customer service again, instead of apology they said it was not available when you booked, I mean am I dumb or your app is crap and your vendors even more crappier

Who is going to pay for all of this?
Rudeness of the vendor and his guts
My wasted time effort
My missed appointment
Absolutely unhelpful customer service
My driver's license banned from this silly company, as if we were going to use you again

I had booked a zoom car on 24th September, amount has been credited from my account towards zoom car
But I haven’t received any confirmation message
I have written several mails and tried to contact but there was no response
Now I want my money to be refunded as soon as possible

I didnt get my security deposit refund it has been 1 month. Please return my security deposit or else i wont be using zoomcar again in my life
ID: JPS69QTDX

Please verify my profile urgently . I have booked a car and because of profile verification I'm stuck . please verify my profile as soon as possible .
Profile details : Prithviraj Rajput [protected]
[protected]@gmail.com