Zoomcar Complaints & Reviews

Booking ID : JPS69LH3C
Toll amount refund has not been processed yet. Customer care executives reply that adjustment was made in the outstanding amount. But the adjustment was made on refueling charges since I mentioned that the fuel remaining was more than what they actually charged (I've uploaded image in zoomcar app, with start and end fuel levels).

I have uploaded my dl multiple times, still it's bot verified. Dropped multiple mails but no reply

I booked a fuel car for the price of 3226, with refundable amount but when i went to the park point where I need to collect the car i got a without fuel car when I asked the executive he said we have shortage of with fuel car right now please fill fuel and submit the bills u would get refund within 2 hours, but the amount is not been refunded yet and the amount they are giving is the amount of fuel I have paid for after receiving the car but they actually took money for fuel while i book because the price difference between fuel car and non fuel car is around 1200 which they are charging for fuel, if if i raise the complaint with the customer care they didn't even consider this as complaint and saying we would only give the amount of the submitted bill. My issue is i have paid for fuel twice but they are giving me only one bill I have submitted, my complaint is regarding then why did u charge 1200 extra while i booked the car i[censored] didn't provide me a with fuel car, and its been 3 days i didn't get my refund but in app it is showing refund initiated.

I need my refund amount as soon as possible and also the fuel amount i paid for but they didn't provide me fuel.

In the below attachments i've included the price of fuel and non-fuel car
and also the amount they said as refund initiated but didn't get yet..

Hi,

I have been trying to reach the customer care vide IVR and help and support, but haven't received any response from them.
It has already been raised two days ago.
My booking account was showing an outstanding of 999/- and a process refund of 999/- on 15th of August. I had made a payment of 999/- on 16th of August so the total paid amount is 16, 016/- against a total cost of 14, 018/-.
I have made all the payments but still it is showing an outstanding of 999/- and a processed refund of 1, 998/-. I wanted to understand the reason behind this outstanding amount. Please find the relevant attachment.
Requesting you to please respond as soon as possible. Please connect with me on the following number to resolve this issue at the earliest. I will not be making any unnecessary charges.
Mob- +91-[protected]

Regards,
Aqsa

Hi, This is related to my booking ID JPS69LMZS, which I had originally booked from Aug 11 to Aug 28th for an amount of Rs 39, 553. The car however broke down (gear box issue) on Aug 15th and was unusable. On contacting customer care, they told me, the car will be towed away and that I would be refunded the charges from Aug 15th to Aug 28th, as they cannot provide a replacement for the car. They assured it will take 3 days for the amount to be refunded. However, when I check today (3 days later), I have no way to reach the customer care, since the booking was marked as 'closed|settled' with no refund issued and customer care number does not allow me to proceed without an active booking. Am currently in limbo, without any refund issued and noway to contact Zoom customer care. Can you please help get me the refund back ? Thanks.

PS : As you can see in the attached photo. Booking is marked as closed and there is no refund amount mentioned.

We had booked zoom car from 3rd Jul to 8th Jul. However, due to some fault in the car we were not able to complete the travel.

We contacted zoom car over phone and they asked us to get in touch with local mechanic. Mechanic diagnized issue with gear and spoke to zoom car person over call. He did not have bill on letterhead and has given a hand written bill. His address, contact details and bill copy was shared over whatsapp to your executive team then and there. We had also asked your executive to pay the mechanic directly by towing person but they asked us to pay and claim for reimbursement. Bill is Rs 1500. We had refilled the car fuel by 2000. Slip shared on whatsapp. We had booked state tax of HImachal of 1020 for our entire stay.

Apart from this we had mental harassment and had to deal with circumstances which weren't expected. We had to pay 1500 to cover a distance of 25 to 30 km to reach our immediate destination and 800 for local use.

Kindly refund our entire booking amount and reimburse us for other money spent.

Hello Zoom,

I am from Tamil Nadu and want to rent a car through Zoomcar. I have uploaded the DL and Aadhar yesterday and waiting for verification. Still, my profile is pending and no response from you. So I requested to you people please verified my profile so that I can book a car for rent. It’s urgent, please.

Thanks!

I didn't get the refund amount if i ask them they say that they have sent to gateway. I'm a student i need that money as soon as possible. Booking ID.. JPS69L3R5 Pls provide me soon

My booking id is JPS69C2ES waiting for refund and almost 9 Month is over.
Kindly give the exact solution.

Kindly release our payment as soon as possible.

Dear Zoomcar Team

Please look into this matter positively, i will be highly obliged to you and your company

My DL is still under from Avery long time. Unable to add any new image or delete the images uploaded. Kindly help me on it.

Dear sir
Please refund my deposit amount as soon as possible.
My details
[protected]@gmail.com
[protected]

I have completed my trip on 4th July and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience.
ID - JPS69KKXE

I tried to book a tata tiago on 22 july 2021 but during payment transaction that was through google pay, the money ie 1759 rs was sent successfully to [protected]@paytm upi ID after the payment the application was crashed and it showed no booking. The proof is i even received a booking ID i.e JPS69ZZ2E because i redeemed zoomcar credits which were 50. I'm very much disappointed with zoomcar customer service and i need my money back. I'm expecting my refund as soon as possible

Hello team,

I have booked a car from 21 July 2021 6 Am - 23 July 2021 9 am in Zoom car app and the amount was 5245 incl of everything. So I have done the payment through my debit card and the my money has been debited from my account to your account. But all of sudden it says that the payment has been failed.

But my money has been debited and I got a message and mail stating the money has successfully Debited into your account.

But I can't try to contact the Zoomcar customer service right now. I have also attached the message for the transaction.

Please check and let me know

Thank you

I had booked a Zoomcar on17/07/2021. It was Swift Car. I picked up the car at 11.30 pm and dropped off the car on time according to the booking at around 1.00 am in the pallavaram zoomcar hub. It was clean ride and when dropping off the executives in the hub asked me to drop the car in a certain place and close the trip. I did as per their request and closed the trip. Later a Vehicle damage Fees of Rs.8000/- has been added. When spoke to persons they sre not ready to listen anything and kept saying that it was a valid charges on us. I heavily suspect on the executives who were maintaining the hub. They had somehow made the damage and blaming it on the previous user. The concerned persons are just threatening to pay the amount and are claiming that they have all the evidence regarding this and are saying that the image uploaded by us was not clear enough and hence they are putting on the blame on our side.
This is completely not acceptable as no one would be prepared with necessary evidences in beforehand.

Booking ID : JPS69K6ZO
Car Number : MH43BP2967

I need further help on how to take this forward and am not ready to pay for something which is not a mistake from my side.

My booking id is JPS69KR12 waiting for refund and almost 10 days is over.
Please give the exact solution and don't copy standard reply from your template.
Send may replies from you on mails.

If you are closing the ticket without solving it, you get more of these on daily basis.

My booking id is JPS69KR12 waiting for refund and almost 10 days is over.
Please give the exact solution and don't copy standard reply from your template.
Send may replies from you on mails.

Srini

Zoomcar threatens its customers to initiate proceedings for the things the customers didn’t even do. We have been levied refuelling charges on the basis of the false data that they provided the car with 26% fuel when in reality it was not more than 21% (we have evidence of the kms the car was run for and the refuelling expenses we incurred personally which will prove that the 26% fuel story does not match up). Earlier a false charge of Rs 307 was levied which we disputed and they updated the charges to be Rs 184. We disputed this updated amount as well and sent several mails explaining our position but we get a standard reply saying the charges are valid without even looking into our claims, though we get a regular call to pay the charges. Kudos to Zoomcar for prying on their customers and threatening them with initiation of proceedings for the things they didn’t even do.

I have booked a car for rent with Booking id : JPS665ROS. I have been imposed with late returning charges by zoomcar. But the scenario is the parking place given by zoom car is in a private area and locals got into a argument to not park the vehicle there. Tle this into consideration and resolve issue.

ZoomCar Subscription Registered Email Id: [protected]@gmail.com

Rent Start Date: 1st July 2021
On 2nd July: The car break-pad got damaged and clutch plate got burnt, Car Breakdown.
I was promised over the mail that by 6th July I will get the car back and its going to be 9th July 2021, all I am getting false promises from them.

Whenever I call your people/staff of Patna ZoomCar
Rakesh(team leader): +[protected]
ZoomCar Patna 24*7: +[protected]
They never pick my call and if they pick up by mistake 1 in 10 calls. They will simply say I will get back to you and will never call back.

ZoomCar customer care: [protected], In mail they informed the car will be delivered by 6th July, on 6th they said 7th July, then 8th July and now 9th.

When today I went to ZoomCar Parking in Patna(Bailey Road) at 3:30PM, 8th July. The man over there informed that the car got fixed on 7th July itself but they have got no mail to deliver the car back and when I call customer care they inform they have got not revert on the condition on car.

Both are blaming each other at the cost of my money and time and not giving up the car since 2nd July.

They billed 27k/- for 1 month rent and this is how pathetic they are treating/serving.

I paid so much amount to rent for 1 month and had many works to do, all my plans have ruined because of their internal issues.

I request you please resolved the issue and get the car back today else return the complete money with penalty of misconduct and wasting my time,