Zoomcar Complaints & Reviews

I have booked car from zoomcar on 27th aug 2021 and next day morning itself car was not starting because of aome battery issue. Car was not given in good condition. Because of that i have faced trouble in my trip and used different car on extra amount. I have called customer care and they said to replace the battery with new and they will refund which is around 7000 rs. Still now 7th sep 2021 i haven't received call or amount from zoomcar.

Hi. I have booked a car in zoomcar app and made full payment. I have uploaded dl and uid 3days ago and waiting for verification. Still my profile is pending and no message. I tried contacting zoomcar customer care many times, nobody is answering, I requested, you people please please verify my profile and approve it asap. It’s urgent....

I had hired car from 14th to 16th Aug2021. It was Polo (Petrol) KA03AJ3925 (fuel excluded).

Booking ID: JPS69LA1J.

I had paid Rs 6900 on the day I subscribed (included Rs 1000 deposit) i.e.14th Aug2021; but on refund I was only paid Rs 417, which was short by Rs 583.

Reason mentioned was that the car was returned 1 hour late.

Actually, what happened was that on 16th Aug2021, I waited and waited at pick up location and the pick up executive who was supposed to come, his number was not reachable. They changed pick up executive without informing and in between I tried to reach out many like mad. I could connect to one other executive (number [protected]) and he arranged another executive. I also got a message from JD-ZOOMER that sorry we are late (at 2:40 PM, 16th Aug2021) and for inconvenience.

Due to all the above reason the car was delivered late for no fault of ours and it was purely delay due to ZOOMCAR (they acknowledged by sms), inspite of that 1 hour late fee (Rs 583) was deducted from refund which is very disappointing and unprofessional.

Please refund back the balance amount.

Hi. I am in jaipur right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent.

Gopesh kumar

After calling Zoomcar 100 times and not getting my refund for several cancelled trips, I had no option other than to take voucher for my money, I used the voucher to make a booking and when I reached the parking spot to pick up the car it was not in drivable condition, I called the call centre to refund my money or provide me another car, the call centre said the money would be refunded but till date after almost 10 months there is no response from Zoomcar, the company should declare clearly what they are doing if the company do not have money or they have made this a formula to make money and cheat people

As discussed on the call, this is a confirmation Email that the refund amount of Rs. 34573/- has have been adjusted with the coupon code (*********).
This coupon code can be used for your future booking anytime before Dec 31st, 2020. PS6NOF0M, JPS6NOFPU, JPS6NOFHD, JPS6NOFMZ, JPS6NOFZA

Hi,

I have stopped getting the zoom credits being credited to my account.
For my last two bookings JPS69JXD8 and JPS69J3RT there were offers and I was supposed to get back some percentage of the booking amount as zoom credits. But, even after sending them with mails, it's not been resolved.

My Zoomcar account email [protected]@gmail.com

Thanks
Saikat

Money has been debited from my account(Rs 14, 806) and i have confirmed with my bank that the amount has been successfully transferred to your account. But i have received notification that the payment has failed. My booking hasnt been confirmed and there has been no support from your customer service. I immediately need to speak to a customer service executive.i am attaching the proof of payment.

I am from mumbai and i have to rent a car tomorrow so I uploaded my dl and all documents yesterday it’s been more than 34 hours but it is still pending please notify zoomcar to resolve this my number is [protected]. Please it is very urgent help me

I want to book a car on app. and my DL is not verified yet. its urgent. can you plaese verify as soon as possible.

Zoomcar should make the refund soon after you give back the car and end the trip (max 24 hours to 48), the delay in receiving the refund amount will make the customer to think twice for the next booking they might be willing to book

Booking ID : JPS69LH3C
Toll amount refund has not been processed yet. Customer care executives reply that adjustment was made in the outstanding amount. But the adjustment was made on refueling charges since I mentioned that the fuel remaining was more than what they actually charged (I've uploaded image in zoomcar app, with start and end fuel levels).

I have uploaded my dl multiple times, still it's bot verified. Dropped multiple mails but no reply

I booked a fuel car for the price of 3226, with refundable amount but when i went to the park point where I need to collect the car i got a without fuel car when I asked the executive he said we have shortage of with fuel car right now please fill fuel and submit the bills u would get refund within 2 hours, but the amount is not been refunded yet and the amount they are giving is the amount of fuel I have paid for after receiving the car but they actually took money for fuel while i book because the price difference between fuel car and non fuel car is around 1200 which they are charging for fuel, if if i raise the complaint with the customer care they didn't even consider this as complaint and saying we would only give the amount of the submitted bill. My issue is i have paid for fuel twice but they are giving me only one bill I have submitted, my complaint is regarding then why did u charge 1200 extra while i booked the car i[censored] didn't provide me a with fuel car, and its been 3 days i didn't get my refund but in app it is showing refund initiated.

I need my refund amount as soon as possible and also the fuel amount i paid for but they didn't provide me fuel.

In the below attachments i've included the price of fuel and non-fuel car
and also the amount they said as refund initiated but didn't get yet..

Hi,

I have been trying to reach the customer care vide IVR and help and support, but haven't received any response from them.
It has already been raised two days ago.
My booking account was showing an outstanding of 999/- and a process refund of 999/- on 15th of August. I had made a payment of 999/- on 16th of August so the total paid amount is 16, 016/- against a total cost of 14, 018/-.
I have made all the payments but still it is showing an outstanding of 999/- and a processed refund of 1, 998/-. I wanted to understand the reason behind this outstanding amount. Please find the relevant attachment.
Requesting you to please respond as soon as possible. Please connect with me on the following number to resolve this issue at the earliest. I will not be making any unnecessary charges.
Mob- +91-[protected]

Regards,
Aqsa

Hi, This is related to my booking ID JPS69LMZS, which I had originally booked from Aug 11 to Aug 28th for an amount of Rs 39, 553. The car however broke down (gear box issue) on Aug 15th and was unusable. On contacting customer care, they told me, the car will be towed away and that I would be refunded the charges from Aug 15th to Aug 28th, as they cannot provide a replacement for the car. They assured it will take 3 days for the amount to be refunded. However, when I check today (3 days later), I have no way to reach the customer care, since the booking was marked as 'closed|settled' with no refund issued and customer care number does not allow me to proceed without an active booking. Am currently in limbo, without any refund issued and noway to contact Zoom customer care. Can you please help get me the refund back ? Thanks.

PS : As you can see in the attached photo. Booking is marked as closed and there is no refund amount mentioned.

We had booked zoom car from 3rd Jul to 8th Jul. However, due to some fault in the car we were not able to complete the travel.

We contacted zoom car over phone and they asked us to get in touch with local mechanic. Mechanic diagnized issue with gear and spoke to zoom car person over call. He did not have bill on letterhead and has given a hand written bill. His address, contact details and bill copy was shared over whatsapp to your executive team then and there. We had also asked your executive to pay the mechanic directly by towing person but they asked us to pay and claim for reimbursement. Bill is Rs 1500. We had refilled the car fuel by 2000. Slip shared on whatsapp. We had booked state tax of HImachal of 1020 for our entire stay.

Apart from this we had mental harassment and had to deal with circumstances which weren't expected. We had to pay 1500 to cover a distance of 25 to 30 km to reach our immediate destination and 800 for local use.

Kindly refund our entire booking amount and reimburse us for other money spent.

Hello Zoom,

I am from Tamil Nadu and want to rent a car through Zoomcar. I have uploaded the DL and Aadhar yesterday and waiting for verification. Still, my profile is pending and no response from you. So I requested to you people please verified my profile so that I can book a car for rent. It’s urgent, please.

Thanks!

I didn't get the refund amount if i ask them they say that they have sent to gateway. I'm a student i need that money as soon as possible. Booking ID.. JPS69L3R5 Pls provide me soon

My booking id is JPS69C2ES waiting for refund and almost 9 Month is over.
Kindly give the exact solution.

Kindly release our payment as soon as possible.

Dear Zoomcar Team

Please look into this matter positively, i will be highly obliged to you and your company

My DL is still under from Avery long time. Unable to add any new image or delete the images uploaded. Kindly help me on it.