Zoomcar Complaints & Reviews

Zap Subscription refund and Payout refund pending for the below registered number and email

Ph : [protected]
Email : kuthub.[protected]@gmail.com

No response from Zoomcar team, cant able reach them in any mode. Its really like cheating.

Hello,

I have booked Zoom a car on the 21st, the car number is UP 13AX7412 and the owner's name is Subham karv. I faced the problem while dropping off the car in the same location because the apartment (Aditya world city NH24, Gzb) security persons were asking to call the owner of the car and they were causing so much trouble and they had called the police in front of me and registered the suspect case on me and they did the mental harassment me. After that I called customer care then they connected the call with the owner. Once the car owner came to the place then they allowed me to leave from there, Even the car owner was being filthy rude. It was a bad experience for me and made me so depressed and was being a mental I will never take a zoom car in my lifetime. One more thing, I reached to the place at stipulated time but this unnecessary problem has taken more than three hours from my stipulated time period and also I left my fuel bills for 2000 rupees in the car itself due to this mind ### things happend. You can check with the owner of the car. I will share the mini statement If you want.

Please give me a proper response as soon as possible, otherwise I will register a police complaint on this.

Frustratedly,
RamRaj.N
Mobile:- [protected]

No number to call back for refund. So much cheating. Zoomcar no 1 frauds. No refund even after 15 days. Zoom couldn't deliver good condition vehicle and I returned vehicle. I was promised I will get refund in 5 days and later no call back. In between I tried Facebook team I was told I'll get call from escalation team. Worst and fraudsters. Now they reply in Facebook - giving me a new story that clutch was fine and unfortunately no refund. Mechanic who was present in Rajajinagar location confirmed that I can't take this vehicle for 3 days and it's a risk. He even told customer care on call. Now they say no refund and clutch is fine. Such a hopeless service. 15000 rs is lost. People don't risk and take vehicles from Zoomcar.

I have uploaded my DL and other documents required but it’s not yet verified. It’s urgent I have an upcoming booking.

Hi. I have booked a car in zoomcar app and made full payment. I have uploaded dl and 2 months ago and waiting for verification. Still my profile is pending and no message. I tried contacting zoomcar customer care through emails many times, nobody is answering, I requested, you people please please verify my profile and approve it asap. It’s urgent as myy travel date is approaching.

I had booked car from pune to mumbai one way
My car was unavailable till the time of booking and no option to cancel the booking
Called customer care 10 times but no response. Had to book very expensive mode of transport and faced a lot of inconvenience.. pls initiate refund of my payment

I am getting this error you have been blacklisted by zoomcar and can't use our services. email address is chetankapoor007 @gmail.com

I have put one space after email address, so that it does not get protected.

I was joint zoom car and listed my car, one of customer damaged my car and found car body has been damaged and found some scratches on Car, same day I was shared snaps in zoom app and waited for their reply, but not got any reply from them. After 24 hours I was called then and asked for status, but they are stating it is minor damaged. They are not able understood between minor and major damage.
I want to resolve my issues and need support from zoom car only.
Also they chatted me in Diwali offer, not received Diwali bonus amount

I had listed my car on zoomcar which was never live. I had a terrible experience with the customer care and the staff that was getting a gps installed in my car. My car is facing battery issues since the time the gps has been installed and till date it hasn't be taken off inspite of repeated reminders to zoomcar, the staff and posting on Facebook, instagram and almost everywhere.

I want this gps uninstalled immediately from my car and I want a compensation for the harrasment I had to go through all this while and also the battery problem s that started since your gps installation

For my Booking ID JPS69W9OY, and extra Km fee of 7051 INR has been charged despite no excess KMs being driven on the rental vehicle. This can be evidenced by the car odometer reading submitted on the ZoomCar application.

Zoomcar — Profile not verified from long time
I have uploaded my DL and UID from a long. But it is still showing that your profile review is in progress.

Email : [protected]@gmail.com
Phone : [protected]

I have uploaded my DL and UID from a long. But it is still showing that your profile review is in progress.
Please complete it as soon as possible so that I can book a car.

Hi Zoomcar,

It is quite ridiculous that you would charge full payment before profile verification.
You should first verify profile and then charge.
I have booked a car and paid the money but now am facing issues with profile verification.
You app doesn't work. When I click on profile verification it goes back to home page. There is no contact information for customer care. This is very bad design.
Booking ID JPS693QQK

The Outstanding amount is showing as INR 12, 518 for returning the car 63 hours late. They sent me an email regarding the trip start (7th November 2021 at 10:00 AM) and end time (10th November 2021 at 12:25 PM). But I have delivered the car at 8:55 PM on 7th November 2021 (My trip end time is 9:00 PM on 7th November). I inspect and end the trip on the Zoomcar app itself at the right time as well as at the correct location. All of the customer care numbers are not working and unable to contact anyone in Zoomcar support.

I have submitted my dl and uid on November 3, 2021. Still it is under pending. I need required action for completing verification process ASAP.

Hello Zoomcar
I was book a car on 5th November but I get a penalty charge of vehicle damage I did not damage your car it was first only damage normal scratches in major dents I have a video and photos before I taking a car to drive in your zoomcar parking please try to make contact me as soon as possible

Booking I'd JPS69WYS9

The car was dropped before time to the owner place. The app wasn't working properly so the owner locked the car with spare key. I called customer service about the problem and they said they will end my trip. They took time to do that which resulted in outstanding amount on my account.

| booked a car in zoom car app, on. 3rd
November, and I refueled the with my extra
money as coustomer care said, and till now |
didn't get my fuel refund that is 3136/-, no one
are responding, if this still continues, serious
action will be taken

I completed my ride on 25th September 2021.

I left the vehicle with excess fuel worth approximately Rs.500 or more. I sent an email regarding this via the Zoomcar app as well as the Zoomcar website to refund the amount but they haven't yet replied.

I also have a pending Rs.640 to be paid in that ride so you can deduct the excess fuel amount from this amount too.

I also scored driver points worth Rs.610, please see if you can give that cashback too.

I have attached the images for driver score, fuel at pick up, and drop.

I have booked car for 3 days with zoomcar and when returned have refueled it to same level. When the trip was started I was not able to unlock myself so I took help from zoomcar executive. She has mentioned wrong fuel capacity and hence even after refueled with coreect amount zoomcar charges me rs. 768.

Now I am trying to reach on the customer care no. But there is no option to speak with customer care and I have submited my support case many times on their app there is no response at all.

I have both the photos when I started the trip and when I ended the trip.