Zoomcar Complaints & Reviews

Zoomcar — Profile not verified from long time
I have uploaded my DL and UID from a long. But it is still showing that your profile review is in progress.

Email : [protected]@gmail.com
Phone : [protected]

I have uploaded my DL and UID from a long. But it is still showing that your profile review is in progress.
Please complete it as soon as possible so that I can book a car.

Hi Zoomcar,

It is quite ridiculous that you would charge full payment before profile verification.
You should first verify profile and then charge.
I have booked a car and paid the money but now am facing issues with profile verification.
You app doesn't work. When I click on profile verification it goes back to home page. There is no contact information for customer care. This is very bad design.
Booking ID JPS693QQK

The Outstanding amount is showing as INR 12, 518 for returning the car 63 hours late. They sent me an email regarding the trip start (7th November 2021 at 10:00 AM) and end time (10th November 2021 at 12:25 PM). But I have delivered the car at 8:55 PM on 7th November 2021 (My trip end time is 9:00 PM on 7th November). I inspect and end the trip on the Zoomcar app itself at the right time as well as at the correct location. All of the customer care numbers are not working and unable to contact anyone in Zoomcar support.

I have submitted my dl and uid on November 3, 2021. Still it is under pending. I need required action for completing verification process ASAP.

Hello Zoomcar
I was book a car on 5th November but I get a penalty charge of vehicle damage I did not damage your car it was first only damage normal scratches in major dents I have a video and photos before I taking a car to drive in your zoomcar parking please try to make contact me as soon as possible

Booking I'd JPS69WYS9

The car was dropped before time to the owner place. The app wasn't working properly so the owner locked the car with spare key. I called customer service about the problem and they said they will end my trip. They took time to do that which resulted in outstanding amount on my account.

| booked a car in zoom car app, on. 3rd
November, and I refueled the with my extra
money as coustomer care said, and till now |
didn't get my fuel refund that is 3136/-, no one
are responding, if this still continues, serious
action will be taken

I completed my ride on 25th September 2021.

I left the vehicle with excess fuel worth approximately Rs.500 or more. I sent an email regarding this via the Zoomcar app as well as the Zoomcar website to refund the amount but they haven't yet replied.

I also have a pending Rs.640 to be paid in that ride so you can deduct the excess fuel amount from this amount too.

I also scored driver points worth Rs.610, please see if you can give that cashback too.

I have attached the images for driver score, fuel at pick up, and drop.

I have booked car for 3 days with zoomcar and when returned have refueled it to same level. When the trip was started I was not able to unlock myself so I took help from zoomcar executive. She has mentioned wrong fuel capacity and hence even after refueled with coreect amount zoomcar charges me rs. 768.

Now I am trying to reach on the customer care no. But there is no option to speak with customer care and I have submited my support case many times on their app there is no response at all.

I have both the photos when I started the trip and when I ended the trip.

I booked a car from Zoomcar app on 31st Oct 21 for 1st Nov 21 at 9 am to be delivered at home (New Thippasandra, Bangalore). They charged me Rs. 19, 009/- for Mahindra XUV 500 and confirmed by booking to my mail id ([protected]@gmail.com). At 7 am on Nov 1st, 2021 i received vehicle confirmation (KA03 AF 4970). At 8 am, i received a call from their customer service executive ( Sandeep) informing unavailability of XUV 500). Instead he gave me an option of TUV 300 or cancel the booking. I requested for a similar vehicle at least Scorpio to be provided, which he refused and i asked him to escalate the call to seniors. He assured return of call. In the absence of any call, i called them at 9 am, and told my booking is for 9 am and still no confirmation or call back from their end. Later i received a call at 9.30 from Vijay, who assured TUV300 to be delivered at 10 am to my home. At 10.47 am also, no vehicle is delivered and none is responding in the customer service number[protected] . Also the delivery agent number is switched off[protected]. Booking is showing as active, but none to respond to calls or their is any vehicle at my location. I have applied leave in my company for this vacation and booked Hotels for the next 5 days and my family of 4 were in anticipation of the trip. It has costed me damages both monetarily and mentally. Also the customer care employees working in tandem to cause much more pain to the patrons. Request the Consumer Complaint Forum to take this to a logical conclusion and set up a precedence for the unprofessional behaviour of Zoom car both financial and legally

Respected Sir,

This is to let you know that i was the part of the organisation from 23 Sep to 22 Oct 2021, i have not received the pay for the days i have worked, when i quit the organisation i informed the trainer Dhinakaran, he told me he will inform the HR, i have been trying to get in touch with the HR Alka Namdeo, she didn't respond to my mail, texts, call or any other platform, when i called her from my mother's number as i was blocked by her on every platform to get in touch with me.She said that "i have complained about her and the people i have mailed i should go to them for the resolution", kindly help me out and do the needful, as i have bills to pay and i would seriously consider to bring this on notice that the hr don't speak well to me.Attaching the screenshot for your reference and verification.

Thanks and Regards
Sumit Kumar Singh

This is not complaint but requesting requesting you to complete my profile evaluation as soon as possible . So that I can book a ride.

Thank you!

I've booked a zoomcar for tomorrow and the document verification is still pending. It is really an emergency and i request you to get it done as soon as possible before tomorrow. It's urgent.

Booking ID: JPS69UIT3

We've raised an issue with the vehicle picked on day-1 of booking (After an hour or so after the booking has started). Then zoomcar team picked the car and told us that they'll get back to us after inspection. Even the agent who picked the car up was saying that clutch was too hard to drive. And now if I'm trying to reach out to support team, it says I don't have any bookings on my registered mobile number and the booking status says that booking is done successfully!!! I didn't use the car at all because it is undriveable and without notifying me anything about the inspection details how can you just mark the trip as closed??

I linked my paytm wallet for Fasttag purposes and ₹500 was put on hold by zoomcar. Later, after the ride Zoomcar is still holding my 500 rupees. It's been a month. I'm trying to contact Zoomcar frequently and multiple complaints were raised over this case, they're still not taking any measures to solve this. Zoomcar isn't providing any kind of solution for the complaints, this is some highly unprofessional behaviour.
Booking id: JPS698IAA
Date of booking: 25/09/2021

Dear Team,

This is to place a complaint regarding the services that I received from zoomcar rentals - Booking ID: JPS69QAK1. I booked the Ford Figo for 2nd and 3rd of September 2021 in Bhubaneswar. One day before the trip I was told that the car I had booked had met with an accident and was asked to choose another car. I was told by the person who had called from your side that Baleno was in good condition and I could go ahead and book it. So, I went ahead with the Baleno. On 3rd of September, when I was driving to Puri, the clutch stopped working right in the middle of the National Highway. Somehow, I managed to get a mechanic and got it repaired temporarily. It took almost 3-4 hours. I started the car and reached Puri somehow. In Puri also the same problem started to occur and the clutch of the car stopped working completely. I was left with no other choice but to get it towed (which was the advice given by the technical team). All through this ordeal, I was in touch with your Technical team head Mr. Syed and following his instructions I had left the car at Puri and reached Bhubaneswar somehow on my own.
Following are the matter that I would like to bring to your notice:

1) I was promised that I will get the amount back (untravelled time plus mechanic charges and fuel which I could never use). I did not get any amount so far.

2) I was in touch with Syed from the technical team but now he is not responding. The last time that I had spoken to Syed was on 29th September. Back then he had promised me that the issue would be resolved ASAP but nothing has happened till date and I've been trying to call Syed but his number is switched off. I do not have any other point of contact.

Kindly look into the matter.

Hoping to hear from you.

Hi Team,

On 8th October 21, I booked a car from Zoomcar and paid a sum of 14860/- for 10 days.On the same day I logged a complaint to Zoomcar that the car which is given to me has multiple issues. Issue are:
1. Multiple punctures in the car (Count is 15. Even stepney of the car had multiple punctures)
2. The entire AC tank had multiple leakages. On showing the car to Mechanic he has mentioned that the AC tank has been completely broken.
3. Zoomcar tells that there are 32 sanitization points which are done before handing over the car. Please find the images of the car. I had to get the car cleaned myself as there were used plates and spoons kept in the car.

I have informed Zoomcar multiple times regarding all these issues and kept saying that they will refund my money after checking the car. Nobody turned up to take the car after multiple calls and eventually their executives came to collect the car. After seeing the car they themselves mentioned that this car should not be on road. Zoomcar just refunded me 2000/- which doesn't even make sense.
My family’s life was in danger as I was travelling with my parents who are senior citizens. I had to drive that car in Bangalore rains with punctures and with AC not working. Zoomcar people have called my mechanic and my mechanic also mentioned the numerous problems the car had. Even after that they didn't refund my money.
Now Zoomcar has stopped replying to my emails and calls. This is not fair on any customer. I paid huge amount of money for this car which I didnt even drive and paid extra money to get the car fixed. I have knocked all possible doors but I am not getting any resolution for this.

I sincerely request authorities to take action on this company as our lives are in danger. I still believe I will get justice but would need your support.

I am attaching all the images and videos. Please check them.

Thank you,
Arijeet Mukherjee
[protected]

Hi Team,

I have submitted my car claim where the car brakes were almost broken. I did talk to Shoaib, and Rajput from your ZoomCar team and they asked me to go ahead to get it repaired. But I don't have an update on my claim request. Can you share the status.

Any response is highly appreciated.

Thanks,
Nithesh Baheti

I had booked a zoomcar for 3 days.(16/10/2021 - 18/10/2021) Trip id JPS69HFF3.
I was made to pay challan of pending Traffic violations against the car which were dated August and September.
I was assured by customer care that the amount will be refunded.
Inspite of repeated reminders and calls my refund has not been processed yet. Nor are zoomcar customer care replying to my repeated complaints.