Zoomcar Complaints & Reviews

Even after completion of trip never refunded not able to reach to customer care
Pleas find booking number JPS698FE8

My booking id is JPS69M32D and I haven’t received the refund yet. Zoom car doesn’t respond on emails and their call is automated which takes issues of only ongoing bookings.

I booked a Volkswagen Polo and at first I saw petrol sensor problem after 10km of on going so I also called and asked the car giver about the petrol sensor and he said that it will be okay just wait for sometime I put petrol at 600 first but still no point came up and then I thought it was a problem and after I petrol 400 and at the end timing before 1hr I put 330 rupees of petrol cuz I don't know the exact and the main problem is the sensor is not working and after I give the car and the trip ended the zoomcar added amount of outstanding of 378/- this is not sprable and I need this to be resolved I have petrol transactions of the car we paid so please solve this
Thank you

Hello,

I'm from Hyderabad. A day before coming to Bangalore I have opted for only delivery service of a car KA02MQ5370 by 9 AM. Booking ID is JPS69H50Y When spoken to agent, he responded saying they can deliver by 10.30 AM, which sounded very frustrating to me still I said okay. Later when I called at 10.30 am they said they can't deliver and wanted me to come for pickup which is 10 kms away from my place. This is a nothing but cheating. I opted the service just because of delivery. This is so hurting. My time got wasted

Request Zoom cab to refund my amount and do the needful

I registered for amigo program by sept 14 2021. While listing they said the company (Zoom car) will make sure the car is safe by their before and after trip checklist. By Oct 3rd at 6am I got a booking which ended by th 11.30pm. When I check the car morning there was big scratch in bumper and the bumper was not in the position. I called the customer care number and made a complaint regarding the same. When ever I call they promise they will send a technical team to check the damage, till this date I din got any call from Zoom car or none visited to fix the damage. They promised the damages will be fixed immediately. Kept the car in same place for 3rd day without cleaning. Kindly help me to escalate this issue to next level. Thanks in advance.

I booked a car from the zoomcar app in chandigarh, amount transaction has been done but the confirmation was not received . There is no response from zoomcar app.
Very poor service.
Taking money from online payment and not giving the services.
I have attached the transaction proof.

Hi zoom car team,

I'm waiting for my profile verification . I'm uploaded all documents . Still my profile is in pending . So i requested to zoom car team please verify my profile . It's urgent so please look into this.

My mail id is
[protected]@gmail.com

Thank you
Regards,
Abhilash.

My booking number is JPS6NV7QC. Booked a car in September 2020, they cancelled it at last minute causing difficulty to me, but they promised refund in 10-14 days. No refund came, and customer service not responding. After posting many messages on their Facebook page, they finally sent me a payment link - but that required OTP to be sent to my phone number, which was not accessible to me as I live in USA. I even tried the link on my next trip to India, but link expired. Requested new link, did not work.
Requested them to change my phone number - no luck. Finally the offered to send refund to bank account from which payment was made - which they should have done in the first place!
Made me wait months for this, and finally they said money is transferred to your bank - but I did not receive any money! Asked them to give me payment details - they said follow up with your bank. How can I follow up with bank without any details provided to me? After much back and forth on this, they said we will send you a payment link! BACK TO SQUARE ONE!!!
Does this mean they were lying about sending money to my bank?
Since then, they have stopped responding to my emails.
Came across this forum, hope this can help me get my refund!

I want to book a zoomcar but my verification is pending

I had given my account for verification on 28 September 2021 uploaded all my details, namely, my driving license, aadhar card and a live selfie, I have not yet received any reply although they say that we can expect a reply in 24 hours. I need to book a car for the pujas kindly look into this matter. Thank you.

I have booked mahinda thar on 23rd of September 2021 from zoomcar and they charged whole amount in advance. They sent me a car which has battery issues I've tried to contact them for 3 hours but they were not agreeing on battery issue as they had to waste time till the time of return and when the return time was passed they finally agreed there is a battery problem and they blamed me for not making any complaint. I have all the call recordings and video evidences against them could anyone guide me how to shut down these fraud companies?

I wish I had read recent reviews before booking
Booked the car for an urgent appointment in Ahmedabad, supposed to pick up at 12 noon
1. Customer service first could not verify the identity even when the pictures were razor sharp clean.Got on half hour call with them to get that sorted
2. The driver went to pick the car, the person responsible to deliver car DISAPPEARED, called him said be back in 2 hours, Serious???
3. Called customer service no help at all
4. The guy cancelled the booking at 2pm last minute and the company ie Zoomcar accepted that
5. Called customer service again, instead of apology they said it was not available when you booked, I mean am I dumb or your app is crap and your vendors even more crappier

Who is going to pay for all of this?
Rudeness of the vendor and his guts
My wasted time effort
My missed appointment
Absolutely unhelpful customer service
My driver's license banned from this silly company, as if we were going to use you again

I had booked a zoom car on 24th September, amount has been credited from my account towards zoom car
But I haven’t received any confirmation message
I have written several mails and tried to contact but there was no response
Now I want my money to be refunded as soon as possible

I didnt get my security deposit refund it has been 1 month. Please return my security deposit or else i wont be using zoomcar again in my life
ID: JPS69QTDX

Please verify my profile urgently . I have booked a car and because of profile verification I'm stuck . please verify my profile as soon as possible .
Profile details : Prithviraj Rajput [protected]
[protected]@gmail.com

My Booking ID is JPS69R2QE. I booked a car Ford Figo on 730 kms with fuel on 15 th september to 16 th September
My Car was Accident in Armani, Tamilnadu on 15 th September @ 3.30 pm. Slight damage left outside mirror was fully damaged left Margaurd was slight damage I try customer care in the spot they not pick the call. So I drop the car in the pickup location and zoom car office employee saw the damage they said company maximum 5000 to be fine sir. but our fine is 10000 and another day I am also visit directly in the zoom car office in Trichy. they told contact customer care to explain the damage it will be resolve. This is too much of cost. Please kindly verify the damaged parts in the car and check it back re consider the damage fee I sent a lot mails and calls no more response ur side . When I was pay the amount

I booked a car Ford Figo on 730 kms with fuel
Car was Accident and left outside mirror was fully damaged left Margaurd was damaged and drop the car in zoom car location and concern person say maximum 5000 will fined in damage fee. but our fine is 10000 your charged fine is too high. Kindly reconsider the process Please kindly verify the car and check it back to refund process I upload the image for your reference thank u

I have booked a car in zoor car and when i went there the has issue in engine start same thing i informed to zoor car customer care multiple times but they are irrsponsible and they told to check and verify the car condition it will take 5 days. untill today its been more than a week, but no one responding.

Reg mobile no. with zoom car-[protected]
reg emaild id : mahesh.ballaroyals.[protected]@gmail.com
vehicle no.: ts07uh0596 duration-july7th-august 7th 2021.

we have taken our car for a monthly subscription. after our subscription period we have given back the car in a safe mode.

we are asking for refund from 1 month.but no single reply to our refund through emails or calls.we want our 5000rs deposit and our earnings during subscription are 3994.so total 8994rs zoom car should refund us.kindly support and please note this issue is repeating by them for several people.please take strict action.

I had booked a zoom car yesterday night.
My booking slot was at 9 in the morning and was accepted by zoom car. I got multiple messages that the car will be delivered to me by 8:57 am and no one turned up till 10 am. I called up the number given in the booking details and was told that the car would be delivered in an hour.
I tried calling multiple mobile numbers which were given by my POC but none of them were reachable. The time is 11 am now and I am already 2 hours late to an important meeting I scheduled today which is a big disgrace I levy upon zoom car.
First thing, Why the hell did zoom car take payment from me at the time of booking if they can’t handle deliveries?
Second thing, why did zoom car charge me a valuable 300 rupees as delivery charges if you have the poorest delivery service in this world?
I demand a return of delivery fee and also my booking slot time has to be extended by the amount of delay I faced.
Also, I would like to explore options to penalise zoom car since you people do the same with us customers if we commit a mistake.
This is a one sided game that zoom car is playing with us by taking money beforehand and ruining precious time of customers.
I will never ever take a zoom car again and will put this on social media to make the community aware about the scam you guys perform.

An irritated and disappointed customer,
With no hope of booking with zoom car in future.