Zoomcar Complaints & Reviews

My Booking ID is JPS69R2QE. I booked a car Ford Figo on 730 kms with fuel on 15 th september to 16 th September
My Car was Accident in Armani, Tamilnadu on 15 th September @ 3.30 pm. Slight damage left outside mirror was fully damaged left Margaurd was slight damage I try customer care in the spot they not pick the call. So I drop the car in the pickup location and zoom car office employee saw the damage they said company maximum 5000 to be fine sir. but our fine is 10000 and another day I am also visit directly in the zoom car office in Trichy. they told contact customer care to explain the damage it will be resolve. This is too much of cost. Please kindly verify the damaged parts in the car and check it back re consider the damage fee I sent a lot mails and calls no more response ur side . When I was pay the amount

I booked a car Ford Figo on 730 kms with fuel
Car was Accident and left outside mirror was fully damaged left Margaurd was damaged and drop the car in zoom car location and concern person say maximum 5000 will fined in damage fee. but our fine is 10000 your charged fine is too high. Kindly reconsider the process Please kindly verify the car and check it back to refund process I upload the image for your reference thank u

I have booked a car in zoor car and when i went there the has issue in engine start same thing i informed to zoor car customer care multiple times but they are irrsponsible and they told to check and verify the car condition it will take 5 days. untill today its been more than a week, but no one responding.

Reg mobile no. with zoom car-[protected]
reg emaild id : mahesh.ballaroyals.[protected]@gmail.com
vehicle no.: ts07uh0596 duration-july7th-august 7th 2021.

we have taken our car for a monthly subscription. after our subscription period we have given back the car in a safe mode.

we are asking for refund from 1 month.but no single reply to our refund through emails or calls.we want our 5000rs deposit and our earnings during subscription are 3994.so total 8994rs zoom car should refund us.kindly support and please note this issue is repeating by them for several people.please take strict action.

I had booked a zoom car yesterday night.
My booking slot was at 9 in the morning and was accepted by zoom car. I got multiple messages that the car will be delivered to me by 8:57 am and no one turned up till 10 am. I called up the number given in the booking details and was told that the car would be delivered in an hour.
I tried calling multiple mobile numbers which were given by my POC but none of them were reachable. The time is 11 am now and I am already 2 hours late to an important meeting I scheduled today which is a big disgrace I levy upon zoom car.
First thing, Why the hell did zoom car take payment from me at the time of booking if they can’t handle deliveries?
Second thing, why did zoom car charge me a valuable 300 rupees as delivery charges if you have the poorest delivery service in this world?
I demand a return of delivery fee and also my booking slot time has to be extended by the amount of delay I faced.
Also, I would like to explore options to penalise zoom car since you people do the same with us customers if we commit a mistake.
This is a one sided game that zoom car is playing with us by taking money beforehand and ruining precious time of customers.
I will never ever take a zoom car again and will put this on social media to make the community aware about the scam you guys perform.

An irritated and disappointed customer,
With no hope of booking with zoom car in future.

My Zoomcar customer ID- [protected]

Zoom car delivered the car - Ford freestyle at my door step on 19.09.2021 at 7.30am in dirty condition. As we had to go for a family function there was no other option but to accept the car in dirty condition. I took the car to a nearby petrol pump and filled diesel. After filling diesel I was igniting the engine but the key means remote got de-attached from the metal key. While observing inside the remote key I found the key was already in crack condition prior to my usage and hence when I want to start the car, it broke immediately. I faced huge inconvenience to start the vehicle and immediately informed Zoom customer care about this incident and told them to register a complaint. With their guidance I started the vehicle and brought back the car to my society and parked safely and told Zoom to take back car. I couldn’t able to attend my family function. I told them to refund my money. But surprisingly there is no such provision to register the claim on Zoom portal. This is a serious offence.

Today I am surprised to hear from Zoom to pay Rs.4000 additional beyond the Rs.1439 which I have paid to the online.

This is not acceptable at all.

Team,

We had a intolerable experience with Zoomcar service.

We had made a booking today at 6:30am and this had be picked up from the service point...I and my wife reached service center around 7:00am, however the car was not cleaned and checked properly...there was a problem with car and it was not starting at all...is this how you provide the service????
Later one of your CUSTOMER care guy told they will allocate a new one...which is still not happened and now the time is 9:00am we are waiting for it...
This is the worst experience ever with Zoomcar.
You need to value others time too ###...
Would prefer not to use Zoomcar any more..👊👊👊👊

Regards,
Abraham

There is an abondaned car MH14HG1298 near my house. Please consider this as it is consuming private parking space

When I log in from my mobile number, I can see the profile name with ManiRaj, and the email id ([protected]@gmail.com) belongs to ManiRaj. But the Mobile number belongs to me([protected]). So here are two different pieces of information and this is for 2 different people. So I am requesting you to delete this profile or close the account.

Please provide me proper solution for this, I don't want someone else is misusing my number.

Booking ID - JPS69LW1C
Car model - Ford figo
Booked for 13th aug 10am -15 aug 5pm
Location - chennai
Refund amount - 5634rs

Registered Name with the booking : Aditya vishagan

I had to cancel the booking since there was no door delivery option .

It's been almost a month now. And I still haven't revthe refund amount.

I have booked car from zoomcar on 27th aug 2021 and next day morning itself car was not starting because of aome battery issue. Car was not given in good condition. Because of that i have faced trouble in my trip and used different car on extra amount. I have called customer care and they said to replace the battery with new and they will refund which is around 7000 rs. Still now 7th sep 2021 i haven't received call or amount from zoomcar.

Hi. I have booked a car in zoomcar app and made full payment. I have uploaded dl and uid 3days ago and waiting for verification. Still my profile is pending and no message. I tried contacting zoomcar customer care many times, nobody is answering, I requested, you people please please verify my profile and approve it asap. It’s urgent....

I had hired car from 14th to 16th Aug2021. It was Polo (Petrol) KA03AJ3925 (fuel excluded).

Booking ID: JPS69LA1J.

I had paid Rs 6900 on the day I subscribed (included Rs 1000 deposit) i.e.14th Aug2021; but on refund I was only paid Rs 417, which was short by Rs 583.

Reason mentioned was that the car was returned 1 hour late.

Actually, what happened was that on 16th Aug2021, I waited and waited at pick up location and the pick up executive who was supposed to come, his number was not reachable. They changed pick up executive without informing and in between I tried to reach out many like mad. I could connect to one other executive (number [protected]) and he arranged another executive. I also got a message from JD-ZOOMER that sorry we are late (at 2:40 PM, 16th Aug2021) and for inconvenience.

Due to all the above reason the car was delivered late for no fault of ours and it was purely delay due to ZOOMCAR (they acknowledged by sms), inspite of that 1 hour late fee (Rs 583) was deducted from refund which is very disappointing and unprofessional.

Please refund back the balance amount.

Hi. I am in jaipur right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent.

Gopesh kumar

After calling Zoomcar 100 times and not getting my refund for several cancelled trips, I had no option other than to take voucher for my money, I used the voucher to make a booking and when I reached the parking spot to pick up the car it was not in drivable condition, I called the call centre to refund my money or provide me another car, the call centre said the money would be refunded but till date after almost 10 months there is no response from Zoomcar, the company should declare clearly what they are doing if the company do not have money or they have made this a formula to make money and cheat people

As discussed on the call, this is a confirmation Email that the refund amount of Rs. 34573/- has have been adjusted with the coupon code (*********).
This coupon code can be used for your future booking anytime before Dec 31st, 2020. PS6NOF0M, JPS6NOFPU, JPS6NOFHD, JPS6NOFMZ, JPS6NOFZA

Hi,

I have stopped getting the zoom credits being credited to my account.
For my last two bookings JPS69JXD8 and JPS69J3RT there were offers and I was supposed to get back some percentage of the booking amount as zoom credits. But, even after sending them with mails, it's not been resolved.

My Zoomcar account email [protected]@gmail.com

Thanks
Saikat

Money has been debited from my account(Rs 14, 806) and i have confirmed with my bank that the amount has been successfully transferred to your account. But i have received notification that the payment has failed. My booking hasnt been confirmed and there has been no support from your customer service. I immediately need to speak to a customer service executive.i am attaching the proof of payment.

I am from mumbai and i have to rent a car tomorrow so I uploaded my dl and all documents yesterday it’s been more than 34 hours but it is still pending please notify zoomcar to resolve this my number is [protected]. Please it is very urgent help me

I want to book a car on app. and my DL is not verified yet. its urgent. can you plaese verify as soon as possible.

Zoomcar should make the refund soon after you give back the car and end the trip (max 24 hours to 48), the delay in receiving the refund amount will make the customer to think twice for the next booking they might be willing to book