Zoomcar Complaints & Reviews

My car was damaged 11 days ago and no revert after that... Need to file a case... Req no 602778

I have booked a vehicle but it is not working condition

I booked a car for 12 am 23 dec. there was no key in the car and after calling zoom car 10 times. At around 3 am zoom car gave me a replacement car. But the replacement car was not of the same make/ company. At 7 i picked the car but there was no boot space and i called zoom car again to return the car and requested refund. I haven’t got any confirmation / refund from zoomcar.

My trip got delay because of this by 1 day. I was harassed by zoomcar. All itinerary delay which cost me additional money. I still haven’t got any solutions and whenever i call zoom car Customerservice tells me to wait for 30 min

Hi, my name is Abhishek Paul.
My phone number is [protected]
My email address is [protected]@gmail.com
My date of birth is[protected]
On 20th December 2021 i have booked a zoom car and after renting i have given back, however I left my canon EOS t5 rebel camera in the car with its lens, now the owner is not reachable and neither zoom car is resolving my query.

The below email sent to zoom car is self explanatory. I haven't recieved any response from them and they have closed te booking without the promised refunds. Now I am unable to even reach their customer care as is their protocol.

Dear Sir/Madam

Ref: Zoomcar Booking: JPS69YDK5

As discussed with your team over many calls from my registered mobile, you had cancelled the Honda Jazz I had booked from Pune airport and given me a Ford freestyle car from Hinjewadi that is around 22kms away from the Airport, therefore your team had promised refund of cab fare.

I am herewith attaching the cab fare (Bill no. 9435, amount - ₹1050) from Pune Airport to The Orchid Hotel Hinjewadi where I had to book my accommodation. I further took an Uber auto from the hotel to the car pick up point in Hinjewadi (receipt attached, amount - ₹104.89) that was further 7 kms away from the hotel on the same route.

Therefore I expect to be reimbursed an amount of ₹1154.89 on account of travel to Hinjewadi.

Further, your executive had promised me that since I was made to travel from Pune Airport to Hinjewadi and that took a lot of time, while my booking was from 2:30 pm and I could only pickup the car at around 6 pm, the unused hours would be refunded as well.

I request you to process the payment as soon as possible.

Thanking you
Sai Giridhar S

I have booked car on zoomcar on Tue, Dec 14, 5:03 PM so while booking it was showing my requested location that was "Khirni Phatak Jaipur" and after completion of payment [~ Rs. 3000/-] it shown me location which was ~20km far from my request location that was "Jagatpura Jaipur" so I called to customer care to correct my location because I was didnt booked a car for "Jagatpura Jaipur" and not bale to pickup and drop car which is 20km far from my booking place.

Customer care said they don't have any car available to near by my place so you have to get the car from "Jagatpura Jaipur" only. I requested to cancel my booking and refund my money so they have only returned Rs. 1500/- and rest of money they have deducted as cancellation charge.

It was not my fault because zoomcar shown me car on my requested place and later they shown wrong location and I have cancelled my booking within 15 minute after customer care call disconnected.

Ear Team,

This email is regarding the horrible experience I have faced booking a car through your company ( JPS695F19 - Kwid - KA02MN8963 - Trip Start - Yeshwanthpur on 15/12/2021).

I booked a self drive rental car (Kwid) car through MakeMyTrip on 15 Dec to 19 Dec for Rs 7835. I started my trip with my wife 15 Dec 4o clock with car owner guidelines. The vehicle engine completely stopped after 45 kms .We tried contacting the call center back to back but there was no response or emergency contact provided . Fortunately, we had the car owner's contact number in hand.
We contacted the owner and informed him the engine has stopped on the highway and we are not able to get any help from the zoom company .
He tried his best to contact the call center, guessing maybe the company locked the engine or few people he knew working in zoom. It didn't help.
We waited on the highway of Ramanagar prison Channapatna highway road from 6.30 to mid 12 as the owner of the car kept pressuring us to contact the call center back to back.
Finally with no choice with the permission of the owner we had to leave the car and we had to book a lodge close by to the destination where the car had breakdown ( complete battery drained) which costed us 6000-/ rupees for the lodge booking to make sure car is safe or if may be it might be solved and we can continue with the car journey.
The next day the owner with the concern of his car contacted the company and we got a call from your zoom call center.
Sorry to say this, they had no idea of what they were talking nor issue updated on the system and if asked or explained anything they hung up the phone without saying anything repeatedly 3 times with different agents .
The next day owner of the car arranged towing where the towing person made a false statement that wiper and a/c was use to together so the battery was drained 100% - being a automobile engineering I am more aware of engines work, in climate like bangalore I had no necessity to used a/c any it was not raining to used wiper. When your company got back the car we were not notified from your side that the car was received and the destination is closed and what is the next procedure.
No formality call from your company as the car has reached its destination with no official call, SMS or email. As your company mentions the trip ends when the car reaches its destination and km calculation.
On 22/12/2021 we received call from your agent to handover the key of the car with no issue raised very casually stating refund will be done with in 48 hours with no knowledge of what is the refund amount but aware the car has reached the destination by 16 or 17 by towing - ( Agent - [protected])
And to mention the agent has no paperwork or checklist or any kind of proof to us to collect the refund . Everything is just verbal .
We got calls for the car key at 12 am and 3.30 am which is so unofficial and disturbing. That car was stopped 15 dec 6o clock and owner got his car at 16. But in the MakeMyTrip application that ' The trip was completed on 19 Dec 7.58pm'. We would request to please look into this and send an email or sms for the proof of refund and brief of the calculation.
To mention clearly the car had issues even to start .

Hoping at least the support team to show the concern and professionalism towards their client situation. Kindly do our refund ASAP for all the loss that occurred and spoiling our whole trip.

Car Owner Number ; [protected]
Person called for key ; [protected]
Key collected person ; [protected]

I had recharged PayTM for FasTag usage in Zoomcar but that didn't work and also the money from Paytm is not refunded back. I had to also pay double toll money and Fasttag money both. Transaction ID is 9ef[protected]b-4ac2-ae77-d6905bcd4d01 for PayTM transaction.

Dear Team,

This email is regarding the horrible experience I have faced booking car through your company ( JPS695F29 - Kwid - KA02MN8963 - Trip Start - Yeshwanthpur on 15/12/2021).

I booked self drive rental car (Kwid) car through MakeMyTrip on 15 Dec to 19 Dec for Rs 7835. I started my trip with my wife 15 Dec 4o clock with car owner guidelines. The vehicle engine got completely stopped by 45 kms .we tried contacting the call center back to back there was no response or emergency contact provided . Fortunately, we had the car owner contact number in hand.
We contacted the owner and informed him the engine has stopped on highway and we are not able to get any help from zoom company .
He tried his best to contact the call center guessing may be the company locked the engine or few people he knew working in zoom. It dint help.
We waited on highway of Ramanagar prison Channapatna high way road from 6.30 to mid 12 as owner of the car kept pressuring us to contact call center back to back.
Finally with no choice with the permission of the owner we had to leave the car and we had to book a lodge close by to the destination where the car had breakdown ( complete battery drained) which costed us 6000-/ rupees for the lodge booking to make sure car is safe or if may be it might be solved and we can continue with the car journey.
The next day the owner with the concern of his car contacted the company and we got a call from your zoom call center.
Sorry to say this they had no idea of what they were talking nor issue updated on system and if asked or explained anything they hung up the phone without saying anything repeatedly 3 times with different agent .
The next day owner of the car arranged towing where the towing person made a false statement that wiper and a/c was use to together so the battery was drained 100% - being a automobile engineering I am more aware of engines work, in climate like bangalore I had no necessity to used a/c any it was not raining to used wiper ).when your company got back the car we were not notified from your side that car is received and destination is closed and what is the next procedure.
No formality call from your company as the car is reached its destination with no official call, SMS or email. As your company mentions the trip ends when the car reaches its destination and km calculation.
On 22/12/2021 we received call from your agent to handover the key of the car with no issue raised very casually stating refund will be done with in 48 hours with no knowledge of what is the refund amount but aware the car has reached the destination by 16 or 17 by towing - ( Agent - [protected])
And to mention the agent has no paper work or checklist or any kind of proof to us to collect the refund . Everything is just verbal .
We got calls for the car key at 12 am and 3.30 am which is so unofficial and disturbing.
We would request to please look into this and send an email or sms for the proof of refund and brief of the calculation.
To mention clearly the car had issue even to start .

Hoping atleast the support team to show the concern and professionalism towards their client situation. Kindly do our refund ASAP for all the loss accured and spoiling our whole trip.

Key collected person number [protected]

I have been blacklisted on zoomcar for no reason. I have been trying to reach out to the customer care. Everytime i get a call, they tell me they'll sort the matter out but nothing seems to be happening from their side.

Kindly look into the matter.

Regards,
Vedang Pradeep Phapale
vedang.[protected]@gmail.com

This Is the first time Im Using Zoom Car And i had the worst experience. I was in Delhi Terminal 3 and I've opted for terminal pickup and the guy shows up an hour late and tells me in a arrogant way that zoom car customer care will refund your money back. I had to miss an urgent meet due to this and my whole schedule got disrupted. And there's no way i can reach the customer care, horrible. Bunch of goons are handling your zoom cars who have no professionalism. They talk very vaguely and he asked me to even pay the parking fee .Why should I pay the parking fee, when ive already opted for terminal pick up for which you guys have already charged me.

Absolute worst experience, Im shocked that its such a big organization and there's no way i can talk to a customer care executive.

Please connect me to a customer care executive, I wont pay until this issue is resolved. Refund me for the parking charges and 1 hour delayed pick up from you guys.

I have submitted my driving license and other required mandatory documents on 18th dec 2021. but still its in pending state. unable to reach customer care also.

Name Kamal J
email : [protected]@gmail.com
ph - [protected]

please resolve asap.

After my booking on 12th Dec I didn't end the trip inadvertently, so i called up customer care and asked to do so where executive girl said team will do it, then again I called second time to reconfirm that time there system was down.
Now they are showing Rs 5000 outstanding against my trip whereas I had delivered the car on time...
It is very hard to connect with their customer care

Hello zoom car what is wrong with your company change your company name from zoom car to scam car its been 3 days i have been submitted my dl and aadhar still i didnt received any profile verification sms or mail from yourside i know its a new scam, when i will book the car without profile verification you will cancel my booking and my booking charges will be deducted and your company earned profit just by cancelling booking easy moneyyy. Pls verify my profile as soon possible

Dear All,
I would like to put on records that ever since my car has been reported to be non-functional on[protected], I am struggling to get an update about the actual status of my car.
I have no visibility regarding the cause of damage, extent of damage, time it will take to repair and if repair is from an authorized Maruti service center or not etc.
When ever i called on customer care they hold the call for long and then cut down the call, then what is the use of customer care .
Is this the kind of service provided by brand name Zoomcar?
Request if I could get an update regarding my car’s repair and timely delivery at my place or I shall be forced to take necessary actions to protect my interest.
Please revert on priority.
Thanks & regards,
Chetan Nangia

We have had a horrible start to our holiday thanks to Zoomcar. There are three points here. First, we have been delivered a car (Tata Hexa) with a broken speedometer, and it is fixed at 110 even when the car is not moving. This is absolutely not acceptable as we will never know if we are overspeeding and the fine and surcharges are another issue.
Second, whenever we have tried to call Zoomcar, the agents and the customer service have either outright rejected our calls or cut the call or sent us to different agents. It’s been a circus and it has been very frustrating. Third, the car was dirty! There was dust and a layer of dirt on the windows, doors and the car floor has sand. They have taken full payment and not taking our calls. This is absolutely not expected from Zoomcar, and unfortunately, we have to deal with this mess. If I could give less than zero rating I would.

Hi this Mohammed khaja zaheruddin from Hyderabad I was on q trip to kolkata there in kolkata I took a zoomcar towards bakhali Beach and Henry Island it was seven seater Datsun go plus Mt my booking period was from 7am to 10pm my car broke down while we were exiting Henry Island around 530 it was a oil leakage and battery issue right at the spot I called zoom breakdown and accident line and they were very irresponsible to the called they put me on line after 10mins of wait that was so ridiculous they given me the grievance for breakdown and locked the car remotely after a safe side parking there was jo service provided by zoom at afters some hours we walked with our luggage around 3 kms at the scariest path finally it took 5hrs to reach our destination and now I see that zoomcar have charged me an outstanding of 3200 for late fee although they locked the car at 530 my booking was to be completed at 10 and ky fuel was also not refunded please remove those charges and give my refund

My booking ID was JPS6954H4.i had booked a car for a day between 18 Dec 21 to 19 Dec 21.the pick up location I selected was aerocity metro station.however I was given another pickup location at mahipalpur.still I went there as I needed the car.however, there was nobody at the location and nobody contacted me.i tried calling customer care from that location however could not get through anyone.it was a frustrating experience.over that full amount t was also deducted from my card for no fault of mine.very unprofessional behavior fro.t he company.i need my money back as it was not my fault.

DL 14 cc 1998

The driver is drunk and misbehaving with individuals

JPS691FCB

I am attaching the toll receipts where I had to pay double due to unavailability of Fast Tag on the car.
This is for the Booking ID JPS691FCB

Total paid in tolls: 170+100+120+100+250+250+120+170 = 1280
Actual toll: 640

Refund from tolls: 640

Please process the same as soon as possible.

All details shared over email, no response.
No response on calls