Zoomcar Complaints & Reviews

I have booked a car on 29 of november 11pm and drop the car at 2 december 5 pm the problem is when i reached the hub my internet connection was not working so i have to called customer care for starting the trip and main problem is when i received the car the fuel was 10% and when i return the car fuel was 20% but after ending the trip its showing refuelling fee of rupess 1134 i have the photo of meter plz solve my problem so i can book zoomcar my booking id is - jps69y5w4

I had booked the Zoom Car (Hyundai Eon -MH-43 AR 6967) on 31 Dec, 2021 with the booking ID- JPS69DWE2 . They had given me a car which was getting overheated (engine) after driving for some time due to which even the AC stopped working. This was informed to the executive who had handed over the car to me.

Based on the instructions from the executive I took the car to a near by garage in Panvel. After inspecting the car the mechanic informed that the radiator fan was not functioning due to which the car engine had got overheated. This was informed to the executive as well as to the customer care.

Even after the complaint was registered at the customer care nobody bothered to call back to solve the issue even though i had specifically told them that I was standing at the garage with my family.

After numerous attempts (6 times at an interval of 15 min each), finally customer care connected me to a ZOOM CAR technician. I informed the issue of the car to the Zoom Car technician at the other end. He asked me to put the mechanic on line so that he could find the issue and resolve it. Accordingly I made the mechanic talk to the Zoom Car technician. Based on their conversation, the Zoom Car technician advised me to replace the radiator fan and repair the ac with the assurance that whatever be the bill amount would be refunded by ZOOM CAR within 24 hours after handing over of the car.

Trusting ZOOM CAR and the technician's words I got the car repaired, the bill amounting to RS 6900/- plus the fuel amount of Rs 1000/- which had got burnt out due to the car's overheating.

All this had consumed four hours of my time on the 31st of December and my New Year plans with my family became a disaster. The ZOOM CAR team had promised to monetarily compensate for the hours lost.

I had received a mail from ZOOM CAR instructing me to carry out the repair work and upload the repair bills (screenshot of the mail attached).

All the repair bills, fuel bills and the photos of the work carried out were sent to the ZOOM CAR customer care and the technician (Ph: [protected]).

The car was returned back on !/1/2022 at 9pm as per the booking along with the damaged radiator fan.

In spite of me chasing for my refund since the time I returned the car, I have not received any response or refund from ZOOM CAR.

There is no way to reach an executive directly as ZOOM CAR doesn't have any contact number/mail id's of any senior management.

This is intolerable and harrowing experience for a regular ZOOM CAR
user like me.

I am expecting a prompt and earliest refund from ZOOM CAR without having to escalate the matter any further.

I am attaching all the photos relevant to this mail so that the matter can be sorted at the earliest.

You have literally disappointed us a lot with your service. I have never seen such a poor service assistance. We called you thousand times but there was no response from your side and from your team. You kept us waiting for more than 6-7 hours when we were facing a accidental issue . Ans still we waited with patience but after that also there was no response and assistance from your team. Literally no nearest dropping location was also provided by your team that time also you kept us waiting for your response .There was no proper coordination between your team. We spent 12, 000/- on towing the car as directed by your executive and then drop it to the nearest location. We waited for 12-14 hours but no dropping location was provided by your executive.
As we were not provided the nearest location we finally dropped the car from where we initially picked the car that time also no service was provided. Despite all that your team has added extra km charges and extra hour and late charges . We picked up the car while starting the trip with the meter of 27, 747 kms and we dropped the car at 28, 107 kms.
And what you have done is you have mentioned extra ### 4000 kms how is it possible that in a day we will travel 4000 kms and get back the car to you? Does it even makes sense .
And second point is when we already issued a complaint about accident /breakdown i dont know how you have mentioned about the late charges as accident took place in afternoon itself and after that the car was standing there at our location and we couldnt drive it so we towed the car . And also you have added extra fueling charges how is that possible we picked up the car with only 20% fuel and we returned you back with 20% fuel AS SEEN IN THE IMAGES WE HAVE UPLOADED.

Hi,
I tried several times to update my mobile number from the account section. But It can't update my mobile number till now.

Note: Old number: [protected], New Number: [protected], I am trying to update my new number.

Regards,
Aakash Das
[protected]@gmail.com

We write this to Zoomcar after repetitively being shunned by your customer care team when we contacted them to resolve an issue regarding a booking we had made that Zoomcar cancelled after the journey start time. There have been numerous errors in communication and coordination on Zoomcar's end that have caused us many inconveniences and financial losses. Your executives have constantly ignored us and we are furious about not being listened to.

The booking was done by my friend and his details are as follows:
saransh.[protected]@gmail.com
[protected] (Number used to book the vehicle)

I have been using Zoomcar's service for more than 4 years now, and I don't expect to be shut off and treated like this by your customer care.

We expect and request Zoomcar to compensate for the losses we have incurred by missing this trip, which is ₹18, 700 for the 7 o[censored]s.

We had to book two small cars locally at a high price (₹11, 000) in the afternoon when your customer care team didn't get back to us. We stayed at a hostel (₹7, 700) for an additional day to cover up for the activities missed in the morning on the 3rd. Zoomcar Credit is of no use to us as we all stay in different locations and would not be able to use the same.

We have waited long enough for your customer care team to help us and they have just ignored us repetitively.

Details of the event

We (7 people) were planning on going for a graduation trip to Chikmagalur from Manipal, and the first thing we did was book a Zoomcar 7 seater vehicle on 30.12.2021 and paid the required total amount. (Please refer to the screenshot attached to the mail for the details of the booking)

We then arranged for the hotels, activities and permits once the vehicle booking was confirmed and made the full payments for the same.

On 1st Jan at around 8 PM, to be sure, we contacted the local Zoomcar site to confirm the status of the car since the entire trip depended on it. The official there informed us that the vehicle is in Bangalore and the customer wanted to extend their booking and there could be a chance that we could not get the vehicle on the next day. To re-check the status, we contacted your customer care service and the executive assured us that we would "100%" get the car on time. Hence, we didn't look for alternatives.

On 2nd Jan at 4 AM, we received a mail from Zoomcar with the details of the vehicle, and at 7 AM we reached the location to pick our car with all our luggage. After searching for the vehicle for almost 45 mins we got to know that we won't be getting the vehicle.

We returned and called Zoomcar helpline to understand how this problem could be solved and why we were misinformed about the status of the vehicle even after re-confirming the night before and getting a mail just a couple of hours before the booking.

We were told that the car had been damaged at 3 AM and hence was being repaired. We requested to have a talk with the manager and were promised that we would get a call by 10 AM, which we didn't. After calling the helpline again, we were finally put through to the manager (Karthik), who listened to our situation and said he would call back in a couple of minutes, which he didn't. Zoomcar has not answered any of our calls from the registered number and has blatantly ignored us after that call.

We have received the refund for the vehicle booking, but we never accepted the ₹ 10, 000 credit offered by Zoomcar as compensation for this issue because as this issue prolongs, we are less and less likely to go back to Zoomcar for our trips.

Booked Honda Mobilio on 2nd Jan. The vehicle I received was dirty from inside as well from outside

Footmarks on dashboard
Footmarks on seats
Food remains on floor mats
Mats were full of dirt and food remains
Vehicle was not at all cleaned and sanitised as mentioned in web site / portal

How zoomcar can deliver vehicle in such condition?
It took an hour for us to clean and sanitise the vehicle from inside..

Zoomcar should pay penalty for such blunder

Hi,

I booked an Ertiga today from 3-9PM at Vizag which was for self pickup from inside MVV apartments as it showed in Zoomcar application. On reaching the location provided, I couldn't find the car in the parking place of the apartment.
Hence, I called the helpline after searching the entire parking at 3:52pm and they merged the call with the fleet owner who then spoke with the watchman of the apartment about the car's location. The watchman took me to the point which was mentioned by the fleet owner.
Still, the car was not present there. Then the owner said that he will have to check that why the car is not there.
Then, the zoom executive said that he will try to arrange a call which will provide a resolution either by giving an alternate car or cancelling the booking with complete refund.
A call was arranged at 4:04pm but I missed that call.
Furthermore, I called Zoom again and now they mentioned they will arrange another call. But I haven't received any callback after that 4:04pm call which I missed.
The last call from my end was at 4:53pm for requesting callback.
So, now I am writing this at 6:11 pm where neither a alternative car is provided nor the ride has been cancelled with complete refund which was promised to me at 3:52pm call.
Now my pre-planned trip of visiting Vizag got ruined today where I am a tourist and I am here for a limited time only. After 3hrs from the start of the booking I am standing at a position of losing the entire booking amount beside my planned trip. Still, no resolution has been provided yet.
This kind of customer service is going to make me refrain from Zooming again. I have a booking for tomorrow also and I am really worried about that trip too not getting fulfilled.
Please arrange for an immediate resolution by refunding the entire booking amount else Zoom might lose esteemed customers.

Hi,

This is to bring into your notice that my driving license is being used in other friend's Zoomcar account. I request you to kindly remove my (Swapnil Bhoye) driving license & other details from his account. I called on your customer service number several times but they haven't removed it neither have they transferred it to my number since it has my details. If something went wrong in the future I will not be responsible. Zoomcar will be responsible for any mishaps as I already have requested your customer representatives many times but they are not taking any action. This is causing me unnecessary stress. I want to register from my number and mail id but it is getting rejected since it is being used in the other account. I request you to look into this issue.

Zoom Account Details
Registered Mail ID: [protected]@gmail.com
Name: Swapnil Bhoye
Phone number: [protected]

I am fed up of writing so many messages to Zoomcar on help section from the mobile and desktop app. I have made a booking on Zoom car on 15 Dec, 8.00 AM to 11.00PM with a booking ID: JPS695TD5.

My booked car has been changed along with the pickup location on the pickup day. I was promised extra 10 kms and some credits due to the change in pickup location which is very far for me. later, I was charged for the extra 1 km or so.

I couldn't unlock the car from mobile app, I had to wait in the hot sun until one of your executives had to unlock from their side. Same horrible experience when I dropped the car.

I have filled petrol two times as the car was blinking on no fuel indicator. I filled for Rs.800 the first time, but got a call from zoom in the middle saying car is running out of fuel, I filled Rs.900 again. I have also booked zoom car earlier, I uploaded bills and waiting for the refund, It's been more than 3 weeks there is no status on refund. It shows only 996 refund on the app, when I was entitled for 1700.

I tried calling and asking for help on the app so many times. To my utter disappointment, The ZoomCar customer care call doesn't connect without a live booking. There is no update on email what so ever. I am so disappointed and frustrated. Half baked services like these are frustrating and burden to users.

Looking forward to your help

I had not logout due to network issue in my device while dropping the vehicle I do accept that I have to pay only for 84 KLM driven extra I had took vehicle by 9th september 8:30 and dropped by 10th 10:47 morning if any doubt about my words can also clarify with camera footage of the Same date from rajajinagar hub near suguna hospital I have even informed to the hub executive to escalate this issue and with many of your customer service executive but very poor results from them Hope I will get proper solution from your end ASAP

Regards
Suraj Singh s
[protected]

I have booked Maruti Suzuki Swift Automatic for 21st December 2021. The brakes were faulty and we were only able to ride 100-200 meters from the pick-up location and stopped the vehicle as it was too risky to ride this faulty car. We have immediately reported this to customer care and asked them to send a replacement vehicle or engineer so it can be taken care of. After waiting from 10:00 am till 1:30 pm, no one has come to rescue/help us. We spoke to the customer care agent and as we were getting late, he asked us to park the car nearby and he will lock the car. He assured us that the refund will be credited to my account within 5 days. It's been 15 days approximately and I haven't got any refunds.

Moreover, we asked them to terminate the ride immediately from their side, as they haven't provided any support/engineer or mechanic who can assist us, but they ended the ride after 3-4 days. And put the status as Rs 0 refund. We have all the call recordings with us.
Please look into the issue at the earliest.
Below are the details used for booking from zoomcar.
User - Rohit Tarunkar
Email - rahul.[protected]@gmail.com

I did a booking today on zoomcar and the amount for the booking has been debitedfrom my account but i didn't get any confirmation from zoom car, also my z points from zoomcar. Was redeemed.. No customer service response, got no help from the zoom car employees at the parking site... I'm attaching the screen shots below...

For a booking (details attached) I was incorrectly overcharged for fuel consumption. The entire trip i took was was a 50km in a pretty new Renault Duster and the charges I am asked to pay is 1.72k just for fuel. It is to note that the car was returned with the same fuel meter reading and I still was willing to pay a 300 for fuel charge despite the car being dropped back with the same fuel reading. But they have been making a number of fee reversals for several days after the booking was done and I had no idea these things were happening in the app. (No notifications from the app except their ads)

Tried reaching zoomcar support via call and and used the help option in the app SEVERAL times and seeing no action or even an acknowledgement. All details regarding booking and the fuel meter readings are attached.

My booking was cancelled by zoomcar on 27th Nov. I am still awaiting my refund. No one from zoomcar responfa to mail or phone call.

I have opted Zoomcar service I kept my car in zoom, Believe me the worst service support I got, car got damaged, head light got replaced, even after one perticur booking customer did not return my he used my car for more than 3 days and zoom people could not track my back, after I 100s of calls to CC I received my car with battery issue which I had to replace it, now when I have placed request for termination I'm waiting for 2 weeks to get update, my another car meet with accident in Andhra pradesh while in booking and after calling 100s of time to CC now they keep the car with then and they are saying it will take more than 2 months to repair, even they are using my insurance policy only for repair...

On 2nd Jan 2022 I had a booking (booking details attached) with Zoomcar (Kwid) for 60 kms after my ride I have used only 42 kms. For which I have proofs attached. But I am charged 990 rs for 42 km ride which is totally unfair.

On reaching the customer care they just explain that this charge was calculated based on the petrol availability in fuel tank. I am not sure of 2 things here why should I go with your fuel tank level, should I have a scale to measure the full tank level before and after every trip or even if we go with the gauge reading in speedometer who can assure me that the fuel was on the maximum level of the 3rd point or min level of the 3rd point before ride, Then why should I pay for the whole point in fuel gauge after riding only 42 kms. Even in that case if we consider the gauge is true then does it mean that the vehicle gives only 4 kms as mileage (only then for 42kms 990 rs can be charged). In that case I prefer luxury cars has better mileage.

Also while reaching to the trichy branch regarding this issue they didn't pick the call after 4 times. Even in those 4 times they just told they will look into the issue. No other response.

Not more that 300rs can be charged for 42kms of fuel. Kindly review the refueling charges with right amount. So that I can pay this. Please acknowledge if you receive this mail.

I have booked this car on 02 Jan, 2022. They have given me an 10 year old car which was having so many issues that noone can drive it. It has no working headlamps, mirrors and horn. It’s break pads was having rust, the tires were so old and having cracks. I got it repaired and spent 5000 INR .

Atlast i gave back car at 90% fuel level as i didnot even go much farther as this all has spoiled my mood.

Zoomcar hasnot refunded me the refuel amount of almost 6000 INR neither they have refunded me for repairs.

This is intolerable experience as a regular zoomcar user.

Even they didn’t pay me back refund of previous booking and made me pay outstanding amount to start the new trip.

Complete Scam and Fraud by Zoomcar!!!

I forgot blue decathlon bag with go pro action camera on 1st January 2022 in Maruti Wagon RMT petrol TS08 GV6390 with booking ID : JPS69DEYG in Tecahers colony, east Marredpally Hyderabad . The car was picked up by a person whose contact number is [protected], I tried reaching him but he denied my call. Can you kindly solve this issue for me

I made a booking with ZOOM Car for a VERNA MT DIESEL car. I completed the full payment (Rs 5157) on 25th December-2021 for the booking period of 1-January-2022 to 2-January-2022. Zoom car accepted the booking and did not inform me about anything that they might not be able to deliver the car.
This is the Booking Details:
Pick up time: Sat, Jan 1 2022, 8:00 AM
Drop off time: Sun, Jan 2 2022, 7:30 PM
Pick up location: BALLY HALT RAIL STATION, M82R+W58, Bally, Howrah, West Bengal 711201, India, Kolkata
Confirmation number: JPS690BCI

As per the booking details, they must assign delivery partner who would deliver the car at Pick-up location before 1 hour of schedule pick up i.e. Sat, Jan 1, 8:00 AM. However, there was no delivery partner assigned until 7:45 AM and there was no communication from Zoom Car regarding the same. Login to my Zoom Car Mobile App Account on that morning, I saw that my booked Car has been changed to “Brezza MT Diesel”. I agree that there I got a call from Zoom Car on 30th December-2021 regarding this potential change. However, I never gave final approval of this change. So, they changed the car without any of my permission.

Looking at the delay in assigning delivery partner, I called Zoom car customer service number ([protected]) at 7:45 AM (Sat, Jan 1 2022) to understand the status. Unformatunetly customer service unable to provide any legitimate status of the delivery. Though they reconfirm at 7:50 AM (Jan 1, 2022) over same telephonic conversation that booking was confirm for Sat, Jan 1 2022, 8:00 AM and they should deliver the car at pick up location.
I made a 2nd call to Zoom Car customer service number ([protected]) at 8 AM Morning on Sat, Jan 1 2022 to understand the status of the delivery. I was in hurry to start my trip as by 8 AM as Zoom Car must already deliver the car by that time. However there was no communication until 8 AM (Sat, Jan 1 2022) regarding this delay. Unfortunately, there was no update on the reason of delay in delivery and customer service told me to wait for some time.
Without getting any callback until 8:20 AM, I made 3rd call to Zoom Car customer service number ([protected]). That time they confirm that they cannot deliver any car for the trip.
I made a full plan of my important trip after making the full payment to Zoom Car on 25th December 2021. There was no communication from Zoom Car that they would not be able to deliver the car. If Zoom Car did not accept the booking/payment I must arrange an alternate plan. Even on Sat, Jan 1 2022 morning they re-confirm that the booking is full and final and they must deliver the car. They also confirm that in worst case delivery can be delayed for few minutes. Though, in next 45 minutes of conversation they told they would not deliver the car. I had to cancel the plan because of the problem created by Zoom Car.

Now as a resolution of this problem I am looking for Rs. 20, 000 as compensation in my bank account along with full refund of booking amount. I called multiple times to customer service number ([protected]) and drop multiple mails to customer service email ID ([protected]@zoomcar.com). Zoom car is not accepting my call and not responding to my mail.

I have booked Scorpio 7 Seater car from zoomcars, but later executive called and provided alternatives, which I accepted and the same thing happened 4 more times from my booking date which is 4th jan, today they called before one day of delivery they called and said the car which was alloted to you is unavailable.

am really fedup with the services offered from zoom car and poor customer service assistance, they dont have enough cars and they keep rolling different cars to customers, this must be my last trip from zoomcar