Zoomcar Complaints & Reviews

Zoomcar provided me with poor quality battery which was shutting down every time and again. Spoilt the entire trip.
Booking iD-JPS69KK6V....

Zoom car has blocked my account which had 3500 zoom credits and not giving any satisfactory answer. I have been their customer for since last 4 years, they are saying I have multiple accounts that is why they blocked my account and the account which they are claiming to be mine is of my friend. They are saying once the account is blocked it cannot be unblocked. Simply they are doing because I have referred zoom car to many of my friends and I have earned 3500 zoom credits and they don't want me to use those credits.

Hi team Zoomcar!

This is Reddy I've booked a zoomcar from airport site - Ahmedabad bearing booking ID JPS69OW20. After traveling 30 kilometers from Ahmedabad towards Morbi district, we've stopped at a hotel for breakfast. Post breakfast pit stop, the car did not start, we've seeked help from the hotel staff to push it so we can resume our journey and attend the business meet scheduled in Morbi.

The car started after pushing it back and forth several times, however the AC stopped working after traveling about 15-20 kms further approximately.

As we've already wasted our time with starting the vehicle at the hotel, we were getting late for the business meet that's scheduled. So, we couldn't spare anymore time in stopping the vehicle again (afraid it wouldn't start again), calling the customer support number that gets disconnected after a few beeps.

We've traveled to our destination (Morbi) which is about 200 kms from there. All this long way, we've suffered and got poached.

By the time we reached the hotel, we were drenching in sweat and almost poached in scorching sun. The vehicle didn't start again at the hotel. I've spoken to your support agent Saima and she'd suggested a tip to get it started which is fine. Our concern is about the AC that's not functioning and we've booked the car for six full days spending 17, 500 and also planned to extend if required. But we were given a faulty vehicle which is not function as intended, that caused immense inconvenience and trauma, I request someone to take this up to the higher hierarchy and get it resolved.

I did not expect this from zoomcar, I've used self driven cars from Thrifty in Australia, and Hertz in the USA. Never experienced such irresponsible, unacceptable service from them.

Hope zoomcar doesn't spoil our business trip by causing further delay in rectifying the issue and fix it at the earliest.

Thanks, and looking forward to hearing back from you.

Ravi Kiran Reddy

Hi I booked Honda Mobilio booking Id JPS69OG1A I have been added invalid refuelling fee of 1046/- as u can check start and end checklist I received car with 0% and I Dropped car at same level I have proofs this so unfair to treat innocent customers by adding invalid charges and looting from them .I'm so unsatisfied by zoom car plz remove invalid charges from my account

I want to delete my account due to the recent uproar of data breaches the company had in 2018 and would like to remove my information from their unsecured servers.

Please I want to update mail address of my zoomcar car profile.when I created my zoomcar profile I uploaded my friends mail address now I want to change the mail address into my mail address. contact provided on the profile is mine. so please provide solution to my probl

I had booked car from zoomcar at 20 nov 2020. i had paid Rs.999 as deposit amount. Now its more than 6 months they haven't refund the amount. As per the policies deposit amount should refund within 28 working days to the account. Also there is no customer care contact number of support mail id to contact them regarding the issue. Please update when they are gonna refund my deposit....

Hi,
I have booked Zoomcar services on 8th Mar 20 for 1 day.
Since then I'm waiting for refund of Rs.2309/-
I cannot reach customer support as I don't have existing booking(which is ridiculous as IVR disconnects if no current booking).
I have been on emails with Zoomcar for 2 months with no outcome.
All they do is ask me 24-48 hrs and bank details and the cycle goes on.
More than 40+ mails have been sent till date.
Please help

I have made a booking for Renault Kwid petrol for 23rd Jan 2021 from 3 PM to 8 PM. The amount got debited from my account for ₹1086, however the booking didn't happen, since then I was trying to reach CC on various occasions but the response was just an automated response but didn’t address my issue.

Let me know still how long you will take to refund my money back to the source.

I have made a booking with zoomcar for car rental on 24th January 2021 with booking ID JPS6NNI67 but unfortunately they cancelled my trip and amount of Rs 10627 is due to be refunded by the company but has not been refunded till date i.e 5th May 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

On May 1, 2021 I made a booking for Tata Hexa from Vizag to Hyderabad. I made the payment through phone pe and amount debited and transaction successful, but zoomcar didn't confirm my booking and showing no bookings.

Booking id 2680894

Zoomcar and it’s representatives are making a fool of me, like many others and aren’t refunding the amount despite numerous emails. INR 7740 pending. It’s time Zoomcar is sued and taught a lesson that it never defrauds anyone again

I had to cancel my zoom car booking on 30 December 2020 (Location Bangalore). Total refund of Rs. 25775/- is pendig for last 4 months. I tried to contact them in all ways and not able to contact them. Submitted support ticket multiple times and no response.
My booking id is JPS6NXMBQ.

My refund for two of my bookings for Ecosport on 16th jan and Hexa 17th jan is pending and the company doesnt even connects your calls to support executives or replies back on emails it all looks like i have been cheated and now they are not showing uo as they will have to pay my refund

Dear sirs,

I had cancelled my zoomcar booking on 14th April, 2021 because of change in plans . I was promptly promised refund of the money Rs. 6, 814 by 17 th April 2021 and still haven't received any updates on it. Considering these trying times during pandemic and suffering from covid myself. I sincerely request that the money is refunded as soon as possible

I have booked a zoomcar and had to cancel due to some issues. The refund promised as per their policy is 10 working days and it's een almost an year and the refund is still pending.

Booking id:. JPS6N0F4E

Account Name: Shagun Bansal
Email: [protected]@rocketmail.com

Please change the email to [protected]@gmail.com

There is no option to change and customer care is not helping me.

I have been waiting for my refund since last six months I haven't received any refund the last time spoke with the customer service was 3months ago and after that I couldn't reach them. I've tried calling them but it didn't connect

I have made a booking with zoomcar for car rental on 24th January 2021 with booking ID JPS6NNI67 but unfortunately they cancelled my trip and amount of Rs 10627 is due to be refunded by the company but has not been refunded till date i.e 8th April 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

One of my friend used my mobile number and email id for booking a zoomcar with his driving licence, but now when i am changing the profile it is not getting changed.
I called the customer care number of zoomcar and asked to change it but they told that now it cannot be changed.
But what can i do now... I want to book a zoomcar from my mobile number and email id but there is dl uploaded of my friend. Due to this issue i am not...