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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Mar 23, 2026
Complaints 5737
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A
Apratim Tripathi
Mar 12, 2021
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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka

I had made a booking for a Maruti Swift on September end for which I had paid an amount 6823 in advance to Zoomcar. Zoomcar then proceeded to cancel my booking on their own and now they refuse to pay me back that amount. Initially I was told that I would get the refund in 10-15 days. But that didn't happen. They are not replying to my emails not are they accepting any calls. They only respond on twitter with automated responses. I have been constantly asking for the status of my refund but nothing has happened yet. It's been 6 months now and I have seen no progress made regarding the refund.
Zoomcar customer support has been notified about the posted complaint.
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    Kdkrdy
    Mar 12, 2021
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    We cancelled the zoomcar booking on May 2021. Till now Zoomcar didn't refund our amount. When we ask everytime they said, will do ASAP. They are cheating customera we guess.
    Zoomcar customer support has been notified about the posted complaint.
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      H
      Harman Jit Singh
      Mar 12, 2021
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      Address: Zoomcar India Private Limited 604, The Ambience Court, Plot No 2, Sector 19 D, Opp-APMC RTO Office, Vashi, Navi Mumbai, Maharashtra - 400703

      Hi,

      I had booked and cancelled booking with Zoomcar on 30-Dec-2021. The refund for which is still pending. I have raised issue multiple times through help and support but haven't received even a single reply.

      BOOKIN ID # JPS6NBNUZ

      Kindly help in providing refund of Rs 8233 as I am in debt and need money right away.

      Regards,
      Harman
      email: [protected]@gmail.com
      Zoomcar customer support has been notified about the posted complaint.
      View replies
      There is no update from Zoomcar on this. Not even an acknowledgment.

      Kindly take strict action againt Zoomcar.
      Reply
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        S
        Sibgath Khan
        Mar 11, 2021
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        I had made a payment for my zap subscription it's almost 7 months u haven't processed my refund yet
        Acc details [protected]
        Sibgath khan
        I[censored] don't do it so I am filing a case in consumer firm
        Zoomcar customer support has been notified about the posted complaint.
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          M
          Mkisgood
          Mar 10, 2021
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          I have booked a Zoomcar on December 9th 2020, booking id - JPS6NFSNX
          Today is 10/3/21. Their policy says they will return back the refund within 30 working days, it has been more than that now. I tried calling them but their automated service says i have not booked with them, and they are not replying back to my email, the app still says the refund is still pending.
          Zoomcar customer support has been notified about the posted complaint.
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            S
            Sanchita2711
            Mar 10, 2021
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            Address: Bangalore

            My refund of 2703 is pending since 16 November 2020. I cant reach the customer care as the number provided doesnt connect me to an executive. This number is not working and no matter what input you provide it goes into circles. Booking ID - JPS6N4IW6
            Zoomcar customer support has been notified about the posted complaint.
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              A
              abhi.balwada
              Mar 10, 2021
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              Can you please update my registered mail id, as there is a typo in that, I have raised it many times from the application-
              registered mail id - preetikumari.[protected]@gmail.com
              it should be - preetkumar.[protected]@gmail.com
              recent trip id is- JPS6N9RO1
              Zoomcar customer support has been notified about the posted complaint.
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                A
                abhi.balwada
                Mar 10, 2021
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                Address: Banglore

                This is about my Zoomcar booking JPS6N9RO1. There is an outstanding amount of Rs.615 due on my booking which was 111 and updated to 615. On conversation with the customer support executive, i came to know that fuel readings were updated again.
                I have started the trip with 31% after successful updation of the start fuel and end the trip with 3 bars i.e. 30% of the fuel.
                Can you please review and adjust the outstanding payment?
                No one is replying or acknowledging my emails.
                Please find the snapshot of the trip.
                Zoomcar customer support has been notified about the posted complaint.
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                  A
                  Arafat 123
                  Mar 9, 2021
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                  I booked a car with Zoomcar by paying an amount of Rs 11814 on 22nd January around 9 pm with Booking Id JPS6N6FKH. Next day I got a call that my booking has been cancelled due to some issue with documents from Zoomcar. They told me that advance payment will be returned within 36 hours but even after sending several mails, there has been no response from them. More than one month has passed but there is no other means to connect with them to discuss the issue. This is harassment and I will take legal action if need be
                  Zoomcar customer support has been notified about the posted complaint.
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                    S
                    suraj2790
                    Mar 9, 2021
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                    Resolved

                    Address: 301 bhiva Peri Chaya kharegaon kalwa

                    I have booked a car in Zoomcar App on 8th october 2020 but due to emergency i had to cancel that trip. Zoom car has deducted its charges and still not refunded my amount of 3800.
                    Please help me here.
                    Travel ID:JPS6NV05L
                    Apr 7, 2021
                    Complaint marked as Resolved 
                    Zoom car has finally refunded my amount. Thank you.
                    Zoomcar customer support has been notified about the posted complaint.
                    Mar 09, 2021
                    Updated by suraj2790                     I could see in many post they update the complaint as Resolved simply. Please take care of this.
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                      N
                      NARENDRA TEJA THATAVARTHI
                      from Vepagunta, Andhra Pradesh
                      Mar 7, 2021
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                      Address: Visakhapatnam

                      Hello zoomcar team It's not at all fare thing what you doing as u requested i wait for my refund long while but there is no response from your side since past 6 months I'm getting same reply so please proceed my refund
                      Zoomcar customer support has been notified about the posted complaint.
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                        S
                        sujeetk94
                        from Talegaon Dābhāde, Maharashtra
                        Mar 6, 2021
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                        Booking ID is JPS6NB2UT

                        It's been almost 3 months now and I haven't got my refund from Zoomcar and the worst is for more than 2 months I keep trying to connect to customer care and I am unable to.

                        I have almost sent more than 10 emails regarding the same but haven't got any revert from the Zoomcar support team.

                        What's wrong with these guys? this is how they steal the money which is very important for a middle-class family like mine.

                        The total refunding amount is Rs 1970 I know it doesn't even matter for them but as a middle class, it does matter for me.
                        Zoomcar customer support has been notified about the posted complaint.
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                          V
                          vpvprakash
                          from Khagaul, Bihar
                          Mar 5, 2021
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                          Address: Enzyme tech park,#4 Building,Domlur Service road 13,HAL old airport road,Bangalore,560071,karnataka

                          I had booked car from ZOOMCAR company on 28th October 2020 for amount 8095.but unfortunately they cancelled my booking on 22nd November 2020.and they told me that the amount has been initiated in 40-45 working days.after overlapping the day..I called and mailed to zoomcar customer care regarding my refund, but they didn't respond. and I still didn't get any single amount from zoomcar
                          I request you to look into this matter and take a swift action against zoomcar company and help me to recover my money back.your promptness in this regard will be highly appreciated.
                          thankyou
                          Zoomcar customer support has been notified about the posted complaint.
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                            M
                            meenu2108
                            from Delhi, Delhi
                            Mar 4, 2021
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                            Address: Banglore
                            Website: zoomcar.com

                            I have hired a car from Zoom car on 20 jan 2021 with booking id JPS6N6VGF. Refund amount of 2703 is pending since then. Nobody on email or phone is replying. Such a harassment is going on from ore than a month.
                            Zoomcar customer support has been notified about the posted complaint.
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                              S
                              Srinivas Medapalli
                              Mar 4, 2021
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                              I haven’t received refund yet from the zoomcar. They said I will receive it in 30 days, but it’s already one and half month by now. I have emailed them many times but not replied.
                              Zoomcar customer support has been notified about the posted complaint.
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                                V
                                Vishnuka85
                                from Bengaluru, Karnataka
                                Mar 4, 2021
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                                Address: 129-130, 1st Cross, Bhuwaneshwari Nagar, Opposite Eurokids Preschool, Sonnappa Layout, hebbal,

                                Booked a Hyundai Creta for 2 days on the 24th January 2021
                                and had to cancel the trip for personal Reasons.
                                Zoomcar Collected a Total amount of 7442, out of which rs. 2322 was charged as Cancellation Fees.
                                Now i am Expecting the remaining amout of Rs. 5120 from Zoomcar.

                                As per company policy, it was supposed to be refunded into my Bank account within 30 days. Which has not been Refunded till date.

                                (Booking ID: JPSGN6NWR)

                                When i reach out to customer care, there is no response whatsoever and it just goes to an Automated response system.

                                I want my Refund Back!
                                I am attaching the Booking Screenshot of Zoomcar App which clearly mentiones as Expected refund of Rs. 5120
                                Zoomcar customer support has been notified about the posted complaint.
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                                  N
                                  nagarjun boopathy
                                  from Coimbatore, Tamil Nadu
                                  Mar 3, 2021
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                                  Address: ondipudur, coimbatore

                                  I am awaiting for fuel refund from zoomcar its been 3months as they stated 30working days but now it crossed. they r cheating the customer refund amount kindly intervene and tske severe action on them
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    A
                                    abiiajith
                                    Mar 3, 2021
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                                    Address: Bangalore

                                    Booked a polo for one day rent for the 7th of jan 2021.
                                    I had paid and cleared everything from my end, including the fuel.
                                    Zoomcar had to reimburse Rs 2499, the security deposit after the ride end. They had told me that i will get the amount within 30 working days. Its been 2 months and no money has been refunded to my account from zoomcar.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      J
                                      Jayant sinha
                                      Mar 2, 2021
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                                      Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore 560008, India

                                      Account is with My Name: Gaurav Dakliya
                                      Issue - Refund pending for 2 bookings with zoomcar.
                                      Booking 1:
                                      ID: JPS6N2Z4T
                                      Cancelled on 31 Oct 20, 2:28 PM
                                      Refund Pending: 16012
                                      Booking 2:
                                      ID: JPS6N2ZBZ
                                      Cancelled on 3 Nov 20, 6:13 PM
                                      Refund Pending 16512
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        H
                                        Hshanu
                                        from Anandnagar, Uttar Pradesh
                                        Mar 2, 2021
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                                        I have tried a million times to reach to them and ask where is my refund through emails as well as through their customer care number . I haven’t got any reply from them for my bookings. On their application it shows that the refund is pending but the aren’t just processing it.
                                        Zoomcar customer support has been notified about the posted complaint.
                                        Mar 02, 2021
                                        Updated by Hshanu                                         This is the booking details

                                        Mar 08, 2021
                                        Updated by Hshanu                                         Still the refund is not processed and no one from the company have tried to reach to me regarding this issue.
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