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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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V
Vishnuka85
from Bengaluru, Karnataka
Mar 4, 2021
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Address: 129-130, 1st Cross, Bhuwaneshwari Nagar, Opposite Eurokids Preschool, Sonnappa Layout, hebbal,

Booked a Hyundai Creta for 2 days on the 24th January 2021
and had to cancel the trip for personal Reasons.
Zoomcar Collected a Total amount of 7442, out of which rs. 2322 was charged as Cancellation Fees.
Now i am Expecting the remaining amout of Rs. 5120 from Zoomcar.

As per company policy, it was supposed to be refunded into my Bank account within 30 days. Which has not been Refunded till date.

(Booking ID: JPSGN6NWR)

When i reach out to customer care, there is no response whatsoever and it just goes to an Automated response system.

I want my Refund Back!
I am attaching the Booking Screenshot of Zoomcar App which clearly mentiones as Expected refund of Rs. 5120
+1 photos
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    N
    nagarjun boopathy
    from Coimbatore, Tamil Nadu
    Mar 3, 2021
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    Address: ondipudur, coimbatore

    I am awaiting for fuel refund from zoomcar its been 3months as they stated 30working days but now it crossed. they r cheating the customer refund amount kindly intervene and tske severe action on them
    Zoomcar customer support has been notified about the posted complaint.
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      A
      abiiajith
      Mar 3, 2021
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      Address: Bangalore

      Booked a polo for one day rent for the 7th of jan 2021.
      I had paid and cleared everything from my end, including the fuel.
      Zoomcar had to reimburse Rs 2499, the security deposit after the ride end. They had told me that i will get the amount within 30 working days. Its been 2 months and no money has been refunded to my account from zoomcar.
      +1 photos
      Zoomcar customer support has been notified about the posted complaint.
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        J
        Jayant sinha
        Mar 2, 2021
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        Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore 560008, India

        Account is with My Name: Gaurav Dakliya
        Issue - Refund pending for 2 bookings with zoomcar.
        Booking 1:
        ID: JPS6N2Z4T
        Cancelled on 31 Oct 20, 2:28 PM
        Refund Pending: 16012
        Booking 2:
        ID: JPS6N2ZBZ
        Cancelled on 3 Nov 20, 6:13 PM
        Refund Pending 16512
        +1 photos
        Zoomcar customer support has been notified about the posted complaint.
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          H
          Hshanu
          from Anandnagar, Uttar Pradesh
          Mar 2, 2021
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          I have tried a million times to reach to them and ask where is my refund through emails as well as through their customer care number . I haven’t got any reply from them for my bookings. On their application it shows that the refund is pending but the aren’t just processing it.
          Zoomcar customer support has been notified about the posted complaint.
          Mar 02, 2021
          Updated by Hshanu           This is the booking details

          Mar 08, 2021
          Updated by Hshanu           Still the refund is not processed and no one from the company have tried to reach to me regarding this issue.
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            K
            khemka_ji
            Mar 2, 2021
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            Address: Zoomcar India Pvt. Ltd. Bangalore
            Website: Zoomcar.com

            The company has promised to refund my fuel amount within a month but company has not refunded the amount even after 2 months. When I call a customer care team they continously asking me to wait for a 1 week but till now I haven't received any amount.
            +2 photos
            Zoomcar customer support has been notified about the posted complaint.
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              A
              abhishekreddy055
              Mar 2, 2021
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              Address: Indiranagar

              Zoom Car has pending payout of 94750 from past 1 year
              +1 photos
              Zoomcar customer support has been notified about the posted complaint.
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                S
                Sathyaa6060
                from Kottayam, Kerala
                Mar 1, 2021
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                Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                I have booked zoom car on Jan 11 2021 from chennai to coimbatore.
                But i have cancelled the booking on Jan 13 2021 evening.
                While cancelling the app showed the amount booked will refund to the source within 30 days to the source account.

                But my amount is still not credited to my account. Even after 45 Days.
                I have sent mail to Zoom car but they just give a reply for name sake as your fund will be given soon. The mobile number of zoom car is also not reachable. They give response in customer care only to new bookings. The IVR of the toll free number is also set like that way.

                I have been affected a lot due to Zoomcar. Kindly get the amount refund for me.
                My Booking ID JPS6N6KYX
                +4 photos
                Zoomcar customer support has been notified about the posted complaint.
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                  M
                  mekunal19
                  from Noida, Uttar Pradesh
                  Mar 1, 2021
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                  Address: BANGALORE

                  I had made a booking with zoomcar for car rental on 16th October 2020 with booking ID JPS6NTK7F but cancelled it due to some reasons. An amount of Rs 16, 763.00 is due to be refunded by the company but has not been refunded till date i.e 1st March 2021.
                  The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers
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                    V
                    vikas21ravindran
                    Mar 1, 2021
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                    I made two bookings, in July (JPS6N59WB) and August (JPS6NDHII). The refunds from both the bookings were INR 999 and INR 2, 500 respectively.
                    In a clear violation of their own refund policy, the refunds have not been processed even after a period of more than 6 months from the date of completion of the trips.
                    Also the fact that their executives are not directly reachable and the customer support does not respond to the complaints made via the mobile app is suspicious.
                    I request zoomcar to look into this and process the refund as soon as possible.
                    +2 photos
                    Zoomcar customer support has been notified about the posted complaint.
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                      S
                      Saif45
                      from Hyderabad, Telangana
                      Mar 1, 2021
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                      I booked a car on 24th January but it did not get confirm and when I called zoomcar they said they haven't received payment so I contacted my bank and filed a customer dispute form. I came to know that the money is already credited to zoomcar account but they are denying... I want my refund back immediately as it's causing me a mental agony.
                      Zoomcar customer support has been notified about the posted complaint.
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                        M
                        minaz231994
                        from Bengaluru, Karnataka
                        Mar 1, 2021
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                        It’s been 6 months, I haven’t received refund wrt two of my booking(Id1:JPS6NVNGA, id2:JPS6NVNWJ) and also not able to reach out to customer care executives
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                        Zoomcar customer support has been notified about the posted complaint.
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                          A
                          Arjun Kharbanda
                          from New Delhi, Delhi
                          Mar 1, 2021
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                          I booked a zoomcar in Hyderabad on the 23rd of January 2021 but after my payment was deducted the zooomcar app closed and my booking was unconfirmed. It was later canceled and I was told i would get a refund within 30 days. It is now March 1 2021 and still no refund of communication from zoomcar. I have tried to reach them via call/ email and Twitter but have reached nowhere

                          Booking ID:JPS6NN7Z6
                          +2 photos
                          Zoomcar customer support has been notified about the posted complaint.
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                            D
                            Dinesh Dasari
                            from Malkajgiri, Telangana
                            Mar 1, 2021
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                            This complaint is regarding my recent zoomcar bookiing. I have booked a tata tiago in the month of November 2020, ID- JPS6N4KYG. I have promised a refund amount of 1000/- rupees, but it has been almost 3 months since i have completed my booking but i didnt received my refund amount. Please make sure that this complaint may reach to there portal. Thank you.
                            +1 photos
                            Zoomcar customer support has been notified about the posted complaint.
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                              A
                              Anudeep.009
                              from Mangalagiri, Andhra Pradesh
                              Mar 1, 2021
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                              Address: www.zoomcar.com
                              Website: www.zoomcar.com

                              Hi I am Anudeep,

                              I booked a Zoom car service on January 3rd 2021 in Vizag with amount of 5201 where I paid 4981 through my debit card and rest 220 through zoom points but Due to my personal reasons i has cancel the booking . After 2 days I contacted the zoom car customer care service about the money refund, then the Zoom customer care service guy told that money will be refund in 30 days into my account . But today is March 1st, 2021 still i didn't get my money into my account .

                              Please kindly take action on zoom car and Refund me my money .

                              Thank you,
                              Anudeep Pokuri
                              +1 photos
                              Zoomcar customer support has been notified about the posted complaint.
                              Mar 01, 2021
                              Updated by Anudeep.009                               My booking ID number : JPS6NX0LI
                              Mar 01, 2021
                              Updated by Anudeep.009                               CAR MODEL : Hyundai i20 Elite
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                                R
                                Roshan95
                                from Hāora, West Bengal
                                Mar 1, 2021
                                Feb 7, 2023
                                This thread was updated on Feb 7, 2023
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                                Resolved

                                No refund of money,cancellation done from zoomcar's end

                                Address: 145/3/A Baruipara Lane, Anjanisut Apartment , 3rd Floor,Flat-303

                                It has been more than 3 months that zoomcar cancelled the car we booked as they mentioned that the car had a brokedown instead of helping us out they have been mentally torturing us for 3 months now, their cancellation policy says refund will be there in 30 days it has been more than 90 days.
                                We did prior booking of 11, 826 and they haven't refunded the money thought if consumer forum can help before sending in a legal notice.
                                Booking...
                                +1 photos
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                                H
                                Harnoor Gauba
                                Feb 28, 2021
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                                Had a booking for 8 am

                                Got a message saying issues with booking with a number that was out of service.

                                After reaching the pick up site was told the said car is not available. No one giving a clear answer.

                                Then called the customer care spoke with aatika and 2 other people. Was told they will get back. Get a call that the booking is cancelled because no car. So forcefully gotten cancelled from the customer care. All this and the app shows the car is still available for booking.

                                Worst experience and worst customer care.
                                Zoomcar customer support has been notified about the posted complaint.
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                                  M
                                  Manojvera
                                  from Ahmedabad, Gujarat
                                  Feb 27, 2021
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                                  Address: Ahmedabad

                                  I have made a booking on 25th Nov 2020, booking iD#JPS6NTNL6, i have been emailing about the refund which is still not credited in my account and i also had a word with customer executive regarding the same issue but there is no solution provided till yet.

                                  Please proceed with the refund ASAP as it has been more than 3 months now.

                                  Regards,
                                  Manoj
                                  Contact - [protected], [protected]
                                  +1 photos
                                  Zoomcar customer support has been notified about the posted complaint.
                                  Mar 05, 2021
                                  Updated by Manojvera                                   Any update on this complaint as it has not been resolved yet.
                                  Mar 08, 2021
                                  Updated by Manojvera                                   Can anyone please solve this issue.
                                  Mar 10, 2021
                                  Updated by Manojvera                                   Still there is no resolution provided, can someone please help with this issue as it has been a long time now and no one is even bothered to help.
                                  Mar 17, 2021
                                  Updated by Manojvera                                   Can someone please show some courtesy to at least reply on this email as it is pending since so many days.
                                  Mar 23, 2021
                                  Updated by Manojvera                                   Any update on this.?
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                                    R
                                    Ravindra Devisetty
                                    from Quthbullapur, Telangana
                                    Feb 26, 2021
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                                    Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                                    Zoomcar is not refunding the amount even after 30 days. I have sent multiple requests through their app but dint get any response.
                                    I have reached out to them through Facebook Messenger & Twitter but they are not providing any update.
                                    There is no direct contact number for customer support to dial in & talk.
                                    There are thousands of customers who are having similar issues.
                                    Zoomcar has not initiated refunds since early 2020 but at the same time they are accepting new bookings.
                                    In my case I had made a booking & canceled it. As per their terms & conditions, the refund will be initiated in 30 days. However its nearly 3 months they haven't refund my booking amount of 30497Rs.

                                    Booking Details:
                                    Booking id: JPS6N2Q16
                                    Booking Cancelation date: 22nd Dec 2020
                                    Booking Amount: 30497
                                    Email id: devisetty.[protected]@gmail.com
                                    Cell number: [protected]
                                    +1 photos
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      J
                                      johnbhatia
                                      from Kolkata, West Bengal
                                      Feb 26, 2021
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                                      Booking ID JPS6NFG3C
                                      Booked on 04.12.2020
                                      Booking automatically got cancelled as the car did not arrive at the pickup location, followed with sms confirmation of cancellation.

                                      Rs. 8372/- paid via net banking, but till date the refund has not been done. Neither there is any process to reach out to Zoomcar not any contact no is available. What a way to rob people.
                                      Zoomcar customer support has been notified about the posted complaint.
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