Zoomcar Complaints & Reviews

Address: Bangalore

My refund of 2703 is pending since 16 November 2020. I cant reach the customer care as the number provided doesnt connect me to an executive. This number is not working and no matter what input you provide it goes into circles. Booking ID - JPS6N4IW6

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Can you please update my registered mail id, as there is a typo in that, I have raised it many times from the application-
registered mail id - preetikumari.[protected]@gmail.com
it should be - preetkumar.[protected]@gmail.com
recent trip id is- JPS6N9RO1

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Address: Banglore

This is about my Zoomcar booking JPS6N9RO1. There is an outstanding amount of Rs.615 due on my booking which was 111 and updated to 615. On conversation with the customer support executive, i came to know that fuel readings were updated again.
I have started the trip with 31% after successful updation of the start fuel and end the trip with 3 bars i.e. 30% of the fuel.
Can you please review and adjust the outstanding payment?
No one is replying or acknowledging my emails.
Please find the snapshot of the trip.

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I booked a car with Zoomcar by paying an amount of Rs 11814 on 22nd January around 9 pm with Booking Id JPS6N6FKH. Next day I got a call that my booking has been cancelled due to some issue with documents from Zoomcar. They told me that advance payment will be returned within 36 hours but even after sending several mails, there has been no response from them. More than one month has passed but there is no other means to connect with them to discuss the issue. This is harassment and I will take legal action if need be

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Address: 301 bhiva Peri Chaya kharegaon kalwa

I have booked a car in Zoomcar App on 8th october 2020 but due to emergency i had to cancel that trip. Zoom car has deducted its charges and still not refunded my amount of 3800.
Please help me here.
Travel ID:JPS6NV05L

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Apr 7, 2021

Complaint marked as Resolved

Zoom car has finally refunded my amount. Thank you.

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Mar 09, 2021

Updated by suraj2790 I could see in many post they update the complaint as Resolved simply. Please take care of this.

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Address: Visakhapatnam

Hello zoomcar team It's not at all fare thing what you doing as u requested i wait for my refund long while but there is no response from your side since past 6 months I'm getting same reply so please proceed my refund

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Booking ID is JPS6NB2UT

It's been almost 3 months now and I haven't got my refund from Zoomcar and the worst is for more than 2 months I keep trying to connect to customer care and I am unable to.

I have almost sent more than 10 emails regarding the same but haven't got any revert from the Zoomcar support team.

What's wrong with these guys? this is how they steal the money which is very important for a middle-class family like mine.

The total refunding amount is Rs 1970 I know it doesn't even matter for them but as a middle class, it does matter for me.

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Address: Enzyme tech park,#4 Building,Domlur Service road 13,HAL old airport road,Bangalore,560071,karnataka

I had booked car from ZOOMCAR company on 28th October 2020 for amount 8095.but unfortunately they cancelled my booking on 22nd November 2020.and they told me that the amount has been initiated in 40-45 working days.after overlapping the day..I called and mailed to zoomcar customer care regarding my refund, but they didn't respond. and I still didn't get any single amount from zoomcar
I request you to look into this matter and take a swift action against zoomcar company and help me to recover my money back.your promptness in this regard will be highly appreciated.
thankyou

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Address: Banglore

Website: zoomcar.com

I have hired a car from Zoom car on 20 jan 2021 with booking id JPS6N6VGF. Refund amount of 2703 is pending since then. Nobody on email or phone is replying. Such a harassment is going on from ore than a month.

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I haven’t received refund yet from the zoomcar. They said I will receive it in 30 days, but it’s already one and half month by now. I have emailed them many times but not replied.

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Address: 129-130, 1st Cross, Bhuwaneshwari Nagar, Opposite Eurokids Preschool, Sonnappa Layout, hebbal,

Booked a Hyundai Creta for 2 days on the 24th January 2021
and had to cancel the trip for personal Reasons.
Zoomcar Collected a Total amount of 7442, out of which rs. 2322 was charged as Cancellation Fees.
Now i am Expecting the remaining amout of Rs. 5120 from Zoomcar.

As per company policy, it was supposed to be refunded into my Bank account within 30 days. Which has not been Refunded till date.

(Booking ID: JPSGN6NWR)

When i reach out to customer care, there is no response whatsoever and it just goes to an Automated response system.

I want my Refund Back!
I am attaching the Booking Screenshot of Zoomcar App which clearly mentiones as Expected refund of Rs. 5120

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Address: ondipudur, coimbatore

I am awaiting for fuel refund from zoomcar its been 3months as they stated 30working days but now it crossed. they r cheating the customer refund amount kindly intervene and tske severe action on them

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Address: Bangalore

Booked a polo for one day rent for the 7th of jan 2021.
I had paid and cleared everything from my end, including the fuel.
Zoomcar had to reimburse Rs 2499, the security deposit after the ride end. They had told me that i will get the amount within 30 working days. Its been 2 months and no money has been refunded to my account from zoomcar.

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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore 560008, India

Account is with My Name: Gaurav Dakliya
Issue - Refund pending for 2 bookings with zoomcar.
Booking 1:
ID: JPS6N2Z4T
Cancelled on 31 Oct 20, 2:28 PM
Refund Pending: 16012
Booking 2:
ID: JPS6N2ZBZ
Cancelled on 3 Nov 20, 6:13 PM
Refund Pending 16512

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I have tried a million times to reach to them and ask where is my refund through emails as well as through their customer care number . I haven’t got any reply from them for my bookings. On their application it shows that the refund is pending but the aren’t just processing it.

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Mar 02, 2021

Updated by Hshanu This is the booking details

Mar 08, 2021

Updated by Hshanu Still the refund is not processed and no one from the company have tried to reach to me regarding this issue.

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Address: Zoomcar India Pvt. Ltd. Bangalore

Website: Zoomcar.com

The company has promised to refund my fuel amount within a month but company has not refunded the amount even after 2 months. When I call a customer care team they continously asking me to wait for a 1 week but till now I haven't received any amount.

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Address: Indiranagar

Zoom Car has pending payout of 94750 from past 1 year

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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

I have booked zoom car on Jan 11 2021 from chennai to coimbatore.
But i have cancelled the booking on Jan 13 2021 evening.
While cancelling the app showed the amount booked will refund to the source within 30 days to the source account.

But my amount is still not credited to my account. Even after 45 Days.
I have sent mail to Zoom car but they just give a reply for name sake as your fund will be given soon. The mobile number of zoom car is also not reachable. They give response in customer care only to new bookings. The IVR of the toll free number is also set like that way.

I have been affected a lot due to Zoomcar. Kindly get the amount refund for me.
My Booking ID JPS6N6KYX

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Address: BANGALORE

I had made a booking with zoomcar for car rental on 16th October 2020 with booking ID JPS6NTK7F but cancelled it due to some reasons. An amount of Rs 16, 763.00 is due to be refunded by the company but has not been refunded till date i.e 1st March 2021.
The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers

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I made two bookings, in July (JPS6N59WB) and August (JPS6NDHII). The refunds from both the bookings were INR 999 and INR 2, 500 respectively.
In a clear violation of their own refund policy, the refunds have not been processed even after a period of more than 6 months from the date of completion of the trips.
Also the fact that their executives are not directly reachable and the customer support does not respond to the complaints made via the mobile app is suspicious.
I request zoomcar to look into this and process the refund as soon as possible.

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 90

Refund of 2703 not processed since November 2020

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Account details updation

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Fuel reading wrong updation

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Refund - JPS6N6FKH

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Not refunded my Money after cancelling the trip

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Refund not initiated from past 6 months

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Refund is still pending!

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Regarding refund money

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Car security deposit refund

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Refund not received from the zoomcar

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Not Recieved the Expected refund of 5120 Rupees for the Cancelled Trip (Booking ID: JPSGN6NWR)

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Refund issue with zoomcar regularly

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Cheating! No refund received

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Refund pending since 4 months - JPS6N2Z4T & JPS6N2ZBZ

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Pending refunds since September 2020

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Refund of fuel for my booking.

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Pending Payout from 1 year

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Refund pending regarding

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Refund Pending since 4 months ( Nov 2020 )

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Refund not processed even after 6 months

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