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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 89

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M
md_uzair
Mar 14, 2021
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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

I booked zoomcar on 25th august 2020 and I haven’t received my refund of ₹8731 till now. Its been 7 months now and there’s no customer contact point available. I need my refund for booking id JPS6ND0MM asap or I’ll file a FIR under section 420 IPC. You are a fraud company and everyone need to know about it.
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    kunalkrsna27
    Mar 14, 2021
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    Refund Pending Since 73 Days
    Booking ID JPS6NXH50
    Name: Kunal Shah.
    Amount 2299/-.
    NCH Complaint ID : 2556585
    Waiting for refund of my money held with cheaters, no call, no email, no way to connect to scammer
    Very much harassed, no hope of resolution
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      Amri 7619
      Mar 13, 2021
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      I booked a car and completed my trip on January 1st 2021. as per the terms and conditions i had paid security deposit and fuel bill which should be refunded to me after completing my trip . An amount of Rs 1947 /- should be refunded to me within 30 days but still i didnt receive any amount and even not a response from zoom car. they people are cheating customers like this .
      Zoomcar customer support has been notified about the posted complaint.
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        S
        Sesh U
        Mar 13, 2021
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        Still waiting for my refund from 22 may 2020.. when are you going to process my refund? ID - JPS6N1FFE

        Always same response but no action.
        “ We regret that we are taking more time to process your refund, our team is already working on processing your refund, kindly wait, we shall share the confirmation at the earliest.”

        No option to call customer care for previous trips, only current booking customers can talk to customer care.

        Please let me know how i can proceed legally here as the harassment from Zoomcar is at peaks
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          U
          uditk15
          Mar 12, 2021
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          Resolved

          Address: Bangalore

          Zoomcar hasn't refunded me money worth 3273 rupees from two cancelled bookings for more than 60 days, even though their policy says max 30 days.
          They don't have any channel to register complaints, so I had to message them on twitter. There they keep saying it will be refunded but so far, no luck.
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Zoomcar customer support has been notified about the posted complaint.
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          Hello Udit,

          Greetings!

          We are sorry to know that you haven't received the refund. Upon checking, we see that the refund is successfully settled through the Cashfree link.

          Regards,
          Ramya. S
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            A
            Apratim Tripathi
            Mar 12, 2021
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            Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka

            I had made a booking for a Maruti Swift on September end for which I had paid an amount 6823 in advance to Zoomcar. Zoomcar then proceeded to cancel my booking on their own and now they refuse to pay me back that amount. Initially I was told that I would get the refund in 10-15 days. But that didn't happen. They are not replying to my emails not are they accepting any calls. They only respond on twitter with automated responses. I have been constantly asking for the status of my refund but nothing has happened yet. It's been 6 months now and I have seen no progress made regarding the refund.
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              K
              Kdkrdy
              Mar 12, 2021
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              We cancelled the zoomcar booking on May 2021. Till now Zoomcar didn't refund our amount. When we ask everytime they said, will do ASAP. They are cheating customera we guess.
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                H
                Harman Jit Singh
                Mar 12, 2021
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                Address: Zoomcar India Private Limited 604, The Ambience Court, Plot No 2, Sector 19 D, Opp-APMC RTO Office, Vashi, Navi Mumbai, Maharashtra - 400703

                Hi,

                I had booked and cancelled booking with Zoomcar on 30-Dec-2021. The refund for which is still pending. I have raised issue multiple times through help and support but haven't received even a single reply.

                BOOKIN ID # JPS6NBNUZ

                Kindly help in providing refund of Rs 8233 as I am in debt and need money right away.

                Regards,
                Harman
                email: [protected]@gmail.com
                +3 photos
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                There is no update from Zoomcar on this. Not even an acknowledgment.

                Kindly take strict action againt Zoomcar.
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                  S
                  Sibgath Khan
                  Mar 11, 2021
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                  I had made a payment for my zap subscription it's almost 7 months u haven't processed my refund yet
                  Acc details [protected]
                  Sibgath khan
                  I[censored] don't do it so I am filing a case in consumer firm
                  Zoomcar customer support has been notified about the posted complaint.
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                    M
                    Mkisgood
                    Mar 10, 2021
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                    I have booked a Zoomcar on December 9th 2020, booking id - JPS6NFSNX
                    Today is 10/3/21. Their policy says they will return back the refund within 30 working days, it has been more than that now. I tried calling them but their automated service says i have not booked with them, and they are not replying back to my email, the app still says the refund is still pending.
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                      S
                      Sanchita2711
                      Mar 10, 2021
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                      Address: Bangalore

                      My refund of 2703 is pending since 16 November 2020. I cant reach the customer care as the number provided doesnt connect me to an executive. This number is not working and no matter what input you provide it goes into circles. Booking ID - JPS6N4IW6
                      Zoomcar customer support has been notified about the posted complaint.
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                        A
                        abhi.balwada
                        Mar 10, 2021
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                        Can you please update my registered mail id, as there is a typo in that, I have raised it many times from the application-
                        registered mail id - preetikumari.[protected]@gmail.com
                        it should be - preetkumar.[protected]@gmail.com
                        recent trip id is- JPS6N9RO1
                        Zoomcar customer support has been notified about the posted complaint.
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                          abhi.balwada
                          Mar 10, 2021
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                          Address: Banglore

                          This is about my Zoomcar booking JPS6N9RO1. There is an outstanding amount of Rs.615 due on my booking which was 111 and updated to 615. On conversation with the customer support executive, i came to know that fuel readings were updated again.
                          I have started the trip with 31% after successful updation of the start fuel and end the trip with 3 bars i.e. 30% of the fuel.
                          Can you please review and adjust the outstanding payment?
                          No one is replying or acknowledging my emails.
                          Please find the snapshot of the trip.
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                            A
                            Arafat 123
                            Mar 9, 2021
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                            I booked a car with Zoomcar by paying an amount of Rs 11814 on 22nd January around 9 pm with Booking Id JPS6N6FKH. Next day I got a call that my booking has been cancelled due to some issue with documents from Zoomcar. They told me that advance payment will be returned within 36 hours but even after sending several mails, there has been no response from them. More than one month has passed but there is no other means to connect with them to discuss the issue. This is harassment and I will take legal action if need be
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                              suraj2790
                              Mar 9, 2021
                              Resolved
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                              Address: 301 bhiva Peri Chaya kharegaon kalwa

                              I have booked a car in Zoomcar App on 8th october 2020 but due to emergency i had to cancel that trip. Zoom car has deducted its charges and still not refunded my amount of 3800.
                              Please help me here.
                              Travel ID:JPS6NV05L
                              +3 photos
                              Apr 7, 2021
                              Complaint marked as Resolved 
                              Zoom car has finally refunded my amount. Thank you.
                              Zoomcar customer support has been notified about the posted complaint.
                              Mar 09, 2021
                              Updated by suraj2790                               I could see in many post they update the complaint as Resolved simply. Please take care of this.
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                                N
                                NARENDRA TEJA THATAVARTHI
                                from Vepagunta, Andhra Pradesh
                                Mar 7, 2021
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                                Address: Visakhapatnam

                                Hello zoomcar team It's not at all fare thing what you doing as u requested i wait for my refund long while but there is no response from your side since past 6 months I'm getting same reply so please proceed my refund
                                Zoomcar customer support has been notified about the posted complaint.
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                                  S
                                  sujeetk94
                                  from Talegaon Dābhāde, Maharashtra
                                  Mar 6, 2021
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                                  Booking ID is JPS6NB2UT

                                  It's been almost 3 months now and I haven't got my refund from Zoomcar and the worst is for more than 2 months I keep trying to connect to customer care and I am unable to.

                                  I have almost sent more than 10 emails regarding the same but haven't got any revert from the Zoomcar support team.

                                  What's wrong with these guys? this is how they steal the money which is very important for a middle-class family like mine.

                                  The total refunding amount is Rs 1970 I know it doesn't even matter for them but as a middle class, it does matter for me.
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                                    V
                                    vpvprakash
                                    from Khagaul, Bihar
                                    Mar 5, 2021
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                                    Address: Enzyme tech park,#4 Building,Domlur Service road 13,HAL old airport road,Bangalore,560071,karnataka

                                    I had booked car from ZOOMCAR company on 28th October 2020 for amount 8095.but unfortunately they cancelled my booking on 22nd November 2020.and they told me that the amount has been initiated in 40-45 working days.after overlapping the day..I called and mailed to zoomcar customer care regarding my refund, but they didn't respond. and I still didn't get any single amount from zoomcar
                                    I request you to look into this matter and take a swift action against zoomcar company and help me to recover my money back.your promptness in this regard will be highly appreciated.
                                    thankyou
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                                      M
                                      meenu2108
                                      from Delhi, Delhi
                                      Mar 4, 2021
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                                      Address: Banglore
                                      Website: zoomcar.com

                                      I have hired a car from Zoom car on 20 jan 2021 with booking id JPS6N6VGF. Refund amount of 2703 is pending since then. Nobody on email or phone is replying. Such a harassment is going on from ore than a month.
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        S
                                        Srinivas Medapalli
                                        Mar 4, 2021
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                                        I haven’t received refund yet from the zoomcar. They said I will receive it in 30 days, but it’s already one and half month by now. I have emailed them many times but not replied.
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