Zoomcar Complaints & Reviews

My booking ID being JPS6N2O9W, completed on 8th Nov, 2020 is still not processed. Having made this payment through the credit card, I have incurred heavy interest charges (42% p.a.). Also not to forget the impact on credit score. National Consumer Helpline was also helpless as they too didn't receive any revert from the company.

Dear Team,

I have booked a Zoom Car from Pune on 30th December 2020 for a day trip to Mumbai. When I went to take the delivery of the Car in the morning, my booking cannot be full-filled and was cancelled, due to name mismatch on Driving License and Aadhar Card.
I have remitted Rs. 4666 towards the Security Deposit while booking the car. Its been more then 3 months, I am waiting for the Refund.
To my amazement I have written twice to them for the same, but all in vain. Request you look into my complain.

Dear team,

We made two bookings in Zoomcar on 10th December and we are still awaiting for refund amount from the zoomcar team. We
tried to reach their customer support number multiple times and all the attempts are in vain. We tried to reach the
customer care on email for four times, none of the emails are responded by the zoomcar team.

BOOKING ID : JPS6NF4CY
Date: 10-December-2020
Paid amount : 3055
Cancellation fees : 200
Total refundable amount : 2855

BOOKING ID : JPS6NFVTY
Date: 10-December-2020
Paid amount : 2873
Trip charges : 1374
Total refundable amount/ security deposit : 1499

Total amount to be refunded from Zoomcar : 4354 Rps
Pending Since and delay days : December 10 - 2020 and delayed by 100 days
Userid : m.[protected]@gmail.com

I have completed my trip on 15 Jan 2021 and till today I haven’t received my security amount. The policy says that amount will be reflected in 15 days into my account. Till today it is showing as Pending Refund.

There is no proper customer care support for already completed trips.
I don't know why it takes too long to refund amount. I have email them but didn't receive response.

I had booked 2 cars on zoomcar app, but due to some urgency have to cancel those bookings, now it's been 3 months I have not received my refund amount yet.

Here is my booking IDs:

1. JPS6NX5SK
2.JPS6NX5GN

It will be helpful if you resolve this issue ASAP.

Had booked self-drive car from Zoom Car in Mumbai for 18th sep 2020 and 19th Sep 2020 Have paid all the dues. But company is yet to refund my security deposit of Rs 1999/- As per company policy they should have refunded the deposit within 30 days. Hundreds of such customers exist today which are facing refund problem from Zoom Car I raised this issue on twitter, they have never given me any date of processing refund.

BOOKING ID JPS6NEL2B

I booked a zoomcar on 28 dec 2020 and till date i have not received any refund i have tried to contact them many times but none of their customer helpline number is working i have tried send emails but in no replies came. I have posted a complaint earlier also but nothing happened.

I made a booking through zoomcar app on 9th for a swift car and made full payment of rs. 4999/-

After booking, I received a call from zoom and they requested to cancel the booking Due to non availability of car.

I haven't received any refund of the same cancelled booking and in my app still showing pending refund.

As we have booked a zoomcar from Nagpur Zoomcar id phone no.[protected] Name- Kunal Dongre . A scorpio vehicle no. MH43BP1305
booking id no. JPS6N60KR
We booked the above vehicle on date 20/01/2021,
and still we have not gotten our refund of rs 2899. after 60 days of continuous contacting the company, we are only left with the option of going to consumer complaints. As zoomcar had mentioned that they will refund the money within 24 hrs of booking, as per the company's norms this is the pure fraud, the money is still not deposited to my account.

Booking id: JPS6NS6WE, it’s been more then eight months have waiting for you refund after my last tweet, I was told I ll be getting my refund in seven days when I talked to your customer care but now it’s been more then months when am I getting my refund back ?@ZoomCarIndia

Paid 3000 rs as a deposit while booking car with id: JPS6N274B.

Raised support requests may times but no response.

Please provide me refund on priority.

I had complete one ride(ID:- JPS6N0LCL) on 5th Aug 2020 but i have not received the refund of Rs.4079/- till now(8months).
I have visited Jaipur office many times and alao filled a complaint on customer care also but have still not recieved the my refund back.
I request you to get the refund processed otherwise i’ll have to go to higher authorities.

I cancelled by booking with zoomcar in December my booking id is JPS6NBG13 . I was suppose to recieve a refund of 4, 84 which I haven't received yet.

I want to delete my account as i have purchased a new vehicle and i no longer need this. and all this was my joint account which me and my friend were using as he has his mail id registered but the registered driving license is mine.so i don't want someone else to missuse it.
so please kindly delete my account.
and contact me regarding this as your customer service is very poor.
thank you

I booked a Zoom car with booking id JPS6N622D on 20/01/2021 due to the pickup location was very far i cancelled the booking of this zoom car. After the cancellation the refundable amount was 2, 335 which was to refunded in my account hasn't been refunded till now. It's been almost two months and till now i have't received my refundable amount. I am unable to connect with the zoom car customer service as the call didn't connect until we do any booking in the zoom car.

After the cancellation of this i made another booking with booking id JPS6N62FS with nearby pickup location and after the completion of the trip i handed over the car at the pickup location after all the proceedings the refundable amount 423 which has to be refunded by the zoom car was also not be refunded since two months.

Kindly please help me in this case .

I have attached the screenshot of booking id and refundable amount and refund status too.

please do help me.

I booked zoomcar on 25th august 2020 and I haven’t received my refund of ₹8731 till now. Its been 7 months now and there’s no customer contact point available. I need my refund for booking id JPS6ND0MM asap or I’ll file a FIR under section 420 IPC. You are a fraud company and everyone need to know about it.

Refund Pending Since 73 Days
Booking ID JPS6NXH50
Name: Kunal Shah.
Amount 2299/-.
NCH Complaint ID : 2556585
Waiting for refund of my money held with cheaters, no call, no email, no way to connect to scammer
Very much harassed, no hope of resolution

I booked a car and completed my trip on January 1st 2021. as per the terms and conditions i had paid security deposit and fuel bill which should be refunded to me after completing my trip . An amount of Rs 1947 /- should be refunded to me within 30 days but still i didnt receive any amount and even not a response from zoom car. they people are cheating customers like this .

Still waiting for my refund from 22 may 2020.. when are you going to process my refund? ID - JPS6N1FFE

Always same response but no action.
“ We regret that we are taking more time to process your refund, our team is already working on processing your refund, kindly wait, we shall share the confirmation at the earliest.”

No option to call customer care for previous trips, only current booking customers can talk to customer care.

Please let me know how i can proceed legally here as the harassment from Zoomcar is at peaks

Zoomcar hasn't refunded me money worth 3273 rupees from two cancelled bookings for more than 60 days, even though their policy says max 30 days.
They don't have any channel to register complaints, so I had to message them on twitter. There they keep saying it will be refunded but so far, no luck.