Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 82%
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2278
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
877
down
411

Customer satisfaction rating
82%
Complaints
2278
Pending
124
Resolved
1821
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — zoomcar booking jps6b5noj request for remove the outstanding charges

 Yashpal Mote on Jun 21, 2019
Dear Team,

While dropping off car it wasn't locked through app and no executive was there to give the keys.
I tried to lock the car manually but that also dint worked.

Finally I left with the option to take car keys with me as security purposes.

I was waiting for authorized person to call me and as soon as he called I returned the keys immediately.

Please don't charge me outstanding amount for this,

I tried to call helpline number but not able to speak with customer care executive.

I tried to find...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — it's been more than 45 days I haven't received my refund

 Yash Lala on Jun 20, 2019
I took a car on rent in Bangalore on 6 May 2019 booking id JPS6B8BWX. The booking was completed on time and the company initiated a refund on my debit card. And now it has been more than 45 days and I have not received my refund(Rs 3000/-) yet and the company is not replying to my emails and they are not providing me the UTR number which is required to track the transaction....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar didn't refund 5,368 even after 38 days

 Rajeshbyn on Jun 20, 2019
In Bangalore, I have used zoom car with Booking ID: JPS6BHFPJ - Completed the booking on 13-May.

And I have received an email that refund of 5368 (Security deposit + Fuel bill) is initiated. But even after 5-6 weeks, Refund is not yet received on my credit card.

Tried to reach customer care# & sent emails. But no response. Please help.

Thanks,
Rajesh...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not received after 2 weeks

 kshitij94 on Jun 20, 2019
Hi, my booking JPS6BWNRV ended on 02 June 2019, according to the emails I have received and the refund status in the app states that the refund should reflect in my account by 18 June 2019, but I haven't received any refund amount from zoom car yet.

Booking Details:
ID: JPS6BWNRV
Completed on: 02 June 2019
Refund amount: Rs. 2999
Refund Deadline: 18 June 2019...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — I don't get my refund yet [Resolved]

 Naveen5416 on Jun 20, 2019
I have a trip on 13 june 2019 of i 20 i have deposit 2999 security deposit and 700 fuel they are saying we have intiated the refund of 3699 and i take 5 to 15 days and other executive of zoomacar say 24 working they also not confirm when the refund customers has been settled i want my refund asap because i am not free always to call my booking id is JPS6BS8UP...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — vital damage which you did not share what kind of vital damage

 NeeluDixit998 on Jun 20, 2019
Dear ZoomCar,
I have been complaining you since the end trip. Though i have paid all the liability but you willful false charges are haunting customers around country.
Few points i would like to share:
1) I Had booked i20 elite but what i have been delivered/asked me to pick from abandoned place was i20 estra with serious damages on car. My booking id is JPS6BA6RK.
2) The car was not up to mark and its left hand side bumper was damaged and torn off before i picked car. I have photographs and shared with you so many times.
3) Zoomcar asked me to drop the car at...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not received for full amount

 Mary Manoj on Jun 20, 2019
We have complained multiple times over email/ app of zoomcar. There is no person we can talk to when we dial their customer care number.

We have sent 4 emails for a full refund of Zoomcar reservation JPS6BWQJ1. This reservation was autocancelled because profile verification was pending. But zoomcar has still not refunded the full amount of the booking fee . Please respond at the earliest.

Thanks and Regards...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — no help from zoom for 2 hours on the highway after a breakdown. instead asking for 9,763 inr for vehicle damages and sent first recovery notice.

 Ashish Naruka on Jun 20, 2019
I have been using the Zoomcar from last couple of years and I am the premium member for the same, but my last trip turned out to be a worst trip I ever had in my life.

I booked XUV(7 Seater) on 3rd June, 2019 from 10:30 AM to 4th June, 2019 11:30 PM. My BOOKING ID is JPSBD8BI. I paid a total of 2610 INR.
Firstly when I navigated to the pickup location, I couldn't able to find the car. I called to Zoomcar Support for help, so that I can find where exactly the car is parked. After getting instructions from one of their employee, I was still not able to find the car at the required...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — fuel refund is too low

 luqmanaffu on Jun 18, 2019
I have Booked zoomcar for 8 days 2155km with fuel package..but there is no fuel in the car
i have purchased 9.5k fuel in the whole trip i have every bill of fuel.. i completed with trip, But zoomcar refunded me only 7.6k WTF..!! im a middle class guy i have took loan from my friend to purchase fuel.. now they are cheating me they are saying that according to estimation we will povide fuel refund.. according to they 12km per liter is mileage... ok for 2155km it will cost 16k.. i have purchased 9.5k ..this people is cheating my money...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — false accusations of zoomcar [Resolved]

 SSirohi on Jun 18, 2019
We have rented zoomcar on 16th June 2019 and we have dropped the car on time and met owner of the car too. He has checked everything in front o[censored]s, thanked us and happily waved us and next morning we received a message saying due to missing documentation, there will be charges of 10000 Rs. First thing, what we ll do of his car documents when we even dont have a car and secondly when he checked everything in front o[censored]s then why he didnt mention anything in front o[censored]s. When he saw me taking video of car then he knee he cant make any false accusation of damage so he complained for documents.. when...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — incorrect billing and damage charges [Resolved]

 Tamil Selvann on Jun 17, 2019
I booked my trip on 8th June. While picking up the car there was a damage in right side of the car and same has been uploaded in app itself. After returning the car they charged me again for the same damage which was there even before I pick the car.
Even after writing continuously to zoomcar attaching the same images which was taken at the time of picking up the car there was no reply from them.

I had a very bad experience with zoomcar and worst customer service I have.

I want my refundable deposit back and am in no mood to pay for the damages someone did....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund claim [Resolved]

 Tamil Selvann on Jun 17, 2019
I completed my trip on 1st June. And I received the SMS saying tat I will receive my refundable security deposit amount on 17 June. It's almost 17 days till now I didn't receive the amount. I mailed zoomcar support mail but no-one replied me back. Also I couldn't find a contact number to reach them instead writing and email to support and getting a reply from a bot. Worst customer service ever. I would never ever recommend zoomcar to my friends. I would recommend my refund to get processed immediately before I file a complaint in consumer forum...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — about fuel reimbursement

 Saurabh Gobade on Jun 17, 2019
I booked zoomcar on dated 10/06/2019 swift at booking id is jps6be7rh i fill fuel 1500 rs but now they deny for reimbursements. I booked with fuel car but there is no fuel in that car so i fill the fuel and upload bill with kilometers but when i call to customer care they deny for fuel reimbursement.
If i booked with fuel car and properly upload all the photos of initial and end kilometers they why reimbursement is not done if my reimbursement not done then i complient against company for mentally harassment...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — account blacklisted without providing any reason or warning [Resolved]

 viks.hardas on Jun 17, 2019
My account was blacklisted without giving any reason or sending me any email before doing so. No reason is provided.

There was no intimation from the zoom car customer support.
Also I have tried to contact zoom car customer care number, but without any booking id, I cannot reach the customer care support.

also there is no option for reactivation of the account.

my account email id : viks.[protected]@gmail.com...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — incorrect cleaning charges [Resolved]

 Priyanka906 on Jun 17, 2019
I have been charged incorrectly for the cleaning charges. I had uploaded photos on the app while ending the trip and it was raining heavily that time as it is Mumbai. And the car was clean from inside too. A cleaning fee of 1000 rs. is unjustified and I want the refund for the same ASAP. This is completely compromising with my peace of mind. Horrible services by zoomcar. Extremely disappointing....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — false charges and harassment by email

 suneelkv on Jun 17, 2019
This is regarding my booking id with Zoom car - JPS6BOUF9
CASE:1244808

I've taken Mahindra XUV 100 on May 1st 2019. The vehicle pick up address in my app shown as Keys hotel, Plot No-6 1st Phase Industrial Area ITPL Road, Opp Graphite India, 560068 Bangalore, India

See the booking photo and to my surprise it was not there and the person over there just gave a weird smile to refresh and check app again, the new address now is Brookefield mall (Kundanahalli gate), in traffic it took almost 1 hr to reach car and the overall journey wasted by 2 hrs.

Now...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — I have been blacklisted without any intimation. [Resolved]

 Balurocky on Jun 17, 2019
I'm being blacklisted for no reason. And I'm a super miler as well.

I request zoom people to revert back with proper reason and action.

I'm trying to book a ride from past 3 weeks and getting the same answer.

At least you have to start an option to call you guys, it's taking too long to resolve these things.

Make sure you will be responding me to below mentioned email address.

balurocky.[protected]@gmail.com

Thank you....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — refund the low amount [Resolved]

 Thenraj08 on Jun 17, 2019
I was travel with my family members to my native suddenly my car was breakdown at 13 night 11pm i call customer service they are not helping 1% also they are safe fa car only not considered my famiy members we all are standing in road side. i rasised the complaint, they are jus refund 942 rs only but i spend 10k fa my native to come my place, This is show the zoomcar worst activity how to help the customer totally i loss 10k. id jps6buu23...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — fuel reimbursement

 Mayur Kenkre on Jun 15, 2019
I had rented a car from zoomcar on a no-fuel plan basis. They gave me a car with just 15% fuel. As our journey of coverage wasn't fixed we filled up fuel of 1000₹ (of which i have the receipt) to be on safe side. While returning the car the fuel was a lot left than the initial amount. Upon asking for reimbursement of the same fuel which i filled extra to be on a safe side, they refused to give any kind of reimbursement for the same. They said i should have calculated the fuel consumption of the car, of which i had no idea about, before starting the ride....
Complaint comments  Read comments [3]Complaint category Car Rental

Zoom Car — refunds for 2 trips not received [Resolved]

 MN OP on Jun 15, 2019
Since January i am trying the contact numbers of zoomcar.
There is no response and my refund for 2 trips are still pending.
Issued one car in Mumbai in january.
And the other one in Delhi
It was said by the company that i will get the refund in 15 working days.
It has been 5 months and i have still not recieved it.
I can't even connect on call....
Complaint comments  Read comments Complaint category Car Rental

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