Zoom Car — hefty inconvenience fine without justification
RiRishabh Jain 28 on May 22, 2019
I ended the trip with zoomcar 1 hour 20 minutes prior to the due time and with more than 40km left as a part of my free km subscription. Also i parked it in a safe and prescribed place by zoomcar. Even after that i've been charged a hefty rs. 10, 000 as inconvenience fees. Also my fuel expenses along with the security deposit has not been refunded.
The condition of the car is absolutely same. There are no scratches or damage. The speed limits have been followed. There were no rules broken. And still a fine has been imposed. The reason of the fine is also not mentioned. This is deeply regrettable and would never want to book again and would suggest the same to as many as possible.
[May 22, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, May 22, 2019
We apologize to know about the discrepancy in the billing. Please share the booking ID for our reference, we will look into the issue.
Verified SupportZoom Car Customer Care's response, May 23, 2019
Upon checking, we see that the levied charge has been reversed. Once again, we are sorry for the trouble caused.
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