Zoomcar Complaints & Reviews

Dear sir/madam,
Booking id # jps6bziyh
I booked a car on 18th of april 2019. I returned by 19th april 9:00 pm. They said that the amount will reflect in your account by 5-7 working days, but when i checked my account after 10 days also and today is 20th day till now i didn't get my refund money from zoom car.
I have three screen shots with me
When i checked my zoom car page it showed that it is showing processed refunds but till date i didn't receive any amount. So i request to resolve this issue as soon as possible

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This was the e-mail i received from zoomcar. Following is my reply.

Hi,

Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i have been put through that without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember of reporting by uploading images of all the scratch marks and dents before taking the car from the pick up point. I had also uploaded images of the car while closing the trip, which clearly proofs the fact that there are no additional damages done to the car during the time it was under my usage.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards
Dhrubajyoti datta

I was subscribed the hexa vehicle in bangalore on 17/04/19 and i was paid the amount of almost 30000, and regarding the documents uploading i was contacted to the zap support everyday thrice... I keep calling them from last two weeks but they are not even caring about the concern and i dropped a lot of mails regarding that also i didn’t get any response from their side... So please help me to upload the documents and deliver the car as early as possible if you have queries please get in touch with me..
My details :
Mail : [protected]@gmail.com
Mobile : [protected]

I have booked the car on 24/04/2019 for same day from 11 am to 9 pm, the car was "tata nexon at" at 1164 rs with booking id : "jps6bqqgy", when i went to the location to pick the car "nobody was there from zoomcar parking location to give" so i just unlocked the car with others help through zoomcar application on my mobile so when i started the car felt that car was having some problem but i believe zoomcar so i didn't mind it. After driving a 35 kms, i got the trouble with the car, the car is not moving so i tried to inform zoomcar through customer support i started to contact them at 1:30 pm and you took the car at 8:30 pm it was literally a harassment for me. The worst customer support i have ever seen with any other company. I had too many expectations before this, but it seems like no one can keep up to the brand they claim to. When i try to contact your customer support, no response. After a day, there sent me a email that i have damaged the vehicle with "clutch",,,,,, i took a automatic vehicle where there will be "no usage of clutch" so i tried a lot to convenience them but zoomcar are blaming me with a fraud reason,,,,,, after sometime zoomcar also committed with me about to full refund through email i had a proof for this. Now they have started torching me to pay 7000 rs as vehicle damage charges. This is intolerance, i want to book a case against zoomcar for the fraud business, harassment, have to return my money back and have to pay compensation for wasting my valuable time & money. I am goona definitely fight for justice and will explore zoomcar soon. I have proofs for every & each stage of zoomcar business with me.

I booked a zoom car and need to pay 5000 rupees for refundable security deposit. They debited my money within a second only.

Now more than one month passed after i completed my booking but still they didnt refunded my money. I also called them many times but they have lowest quality of customer support.

They are simply saying you will get money within next 24 hours and next day i again called them and they are repeating same thing every time.

I have been charged rs.5616/- for 62 km extra. This is not at all acceptable.
I had received confirmation saying extra per km is rs.12/-.
So total extra for 62 km should be rs.744/-
Also i had paid rs.1000/- for fuel, for which i have already uploaded the bill in the zoom car app.
I had deposited rs.3000/- and paid rs.1489/- booking amount.
So, total cost of the car hire would be rs.2233/-.

Instead of returning rs.3256/- they are asking me to pay another rs.1616/- which is direct cheating. If the right amount is not returned i will be going to consumer court.

I santosh s. T. G made a complaint in consumer complaints forum dt.,[protected]. But, till now i have not yet got reply from the zoom car, zap subscription authorities. I have been already paid the entire amount for zap subscription to release the subscribed swift at car. But, the zap subscription customer care and zap authorities are not providing option to upload kyc documents in my mobile app and he purpose to rent the car in zap subscription which is useless to me due to misrepresentation of the zap subscription offer given by the zoom car authorities and i am completely vexed by the zap sales representatives/supervisors meaningless apologies and every time when i made query regards the zap subscribed car to the zap sales and they sought screenshots of payments made by me and i send patiently so many screenshots of payment made by me to the zap sales. But, the zap sales authorities are making offers to me as the problem which is already escalated to our higher authorities and please be wait up to time line limit and as i will get a personal call from zap sales representative with in 24/48/96 hrs (As an offer). And i never get any call back from them. My paid amount is struck up with the zoom car zap subscription and i am not getting any information whether the car will be delivered or not and my purpose to rent the car which is not survived and i am booking another rent car for my need. Due to the zap subscription, i lost my money, time and remains only tension and even though 3 days ago a complaint made in indian complaints forum regarding the issue, the zap sales and zoom car authorities are not yet responded. The zoom car authorities collected amount with eager from me under the name of zap subscription and later they kept away the needs and necessities of the zap subscribed customers. It is an illegal thing to collect money by the zoom car authorities under zap subscription from the public and moreover not responding properly to the zap subscription customer public. The customer care of zapsales which is a useless service. Because whenever i tried to call them, the service is unavailable even though waiting for count less hours of time and if i connected to them by chance they will ask my registered mobile number and the previous data of amount paid by me and the name of subscribed car and then enough to end the information and they simply give assurance as they will see the issue and they will try to helps to solve the issue and another request sought by them is to send the screenshots of payment made by me and besides an offer end the call as' i will receive a call from our zap sales representative with in 24 hrs or 48 hrs". The issue may be solved or may not be solved through the forum as i don't know, but my most valuable time is wasting upon concentrating the problem. My purpose of booking zap subscription which is not solved and it likes a comb after getting a bald head.

Why my account has been blacklisted. My email id is [protected]@yahoo.co.in.

Please resolve this as soon. Need to book a ride. I don't know without any reason. How they have blacklisted the account.

Kindly revert as soon as possible, this kind of support not expecting from zoomcar.

Please help me out of this and provide a valid reasons for this inconvenience caused

I have booked zoomcar
(Booking id: jps6ftc29; ford freestyle diesel engine; reg no. Dl1na3232)
On 26 feb 2019 11:00pm to 27 feb 2019 6:00am.

There was no one present when we went to take delivery of the car. After unlocking the car it was showing low fuel so, i called zoomcar and they told me that i can fill the fuel and the amount will be credited in my account later.

On reaching petrol pump we filled the fuel in the car. I went down to pay them but they asked us to wait.
On asking they informed us that maybe employee has filled the petrol in place of diesel.in this situation i called the zoomcar asap to further know what is the afterwards procedure. They told me if the car is breakdown we will levy charge on you and if it is not then we won't levy a single charge.

After few minutes we have told by petrol pump employee that he is mistaken by another car. There is no petrol filled in your car. Then we left that place and till 6 am i was driving the car normally.
In between my journey when i opened zoomcar app it was showing ₹10, 000 fine for vehicle damage. I called them, told them the whole scenario to which they said when your ride is over then call us we will send someone to verify.
At 6am i reached to the spot to drop the vehicle and found no one there. I again called zoomcar and thrn they said that if the vehicle is still in running position you can leave the vehicle there and after servicing we will let you know.

After 3-4 days i received call from them about my booking that i need to pay ₹10000. I objected them, then they said since you filled wrong fuel which was mentioned in their vehicle servicing report. I told them if there was the wrong furl then how could a car travel for 7 hours. They kept on denying whatever i was saying and after few days they sent me legal notice to pay ₹10, 000. I paid the amount to them but now i want proper legal case to get my robbed money.

I booked tiago (Ka 03 af 4128) from zoomcar for trip to kerala and while crossing the karnataka border at kerala checkpost the police asked me about kerala state permit (Which is 1800) and it was not issued for that car and also number plate was not there on the left and right side of the car (Challan 3000). So the policeman told me to pay challan (3000 ruppes) and state permit amount (1800) then only he will allow me to enter kerala otherwise go back. So i called to zoomcar customer care and i told them everything and they told me to wait for 20 min and they will call me back after discussion. Zoomcar called me and they told me to pay the state permit (1800) and challan (3000) and ask the policeman to give original challan reciept and zoomcar told that they will refund the both amount 1800 and 3000 after completing the ride within 48 hours. I was not having cash so i went back 4 km to atm and brought cash on the request of zoomcar. I paid the amount and took original reciept and i uploaded them onto zoomcar app withing the trip only.
Then after completing the ride zoomcar refunded state permit (1800) but they are not refunding challan amount (3000) which they promised me that they will refund me within 48 hours and now its 10 days are over and everytime when i call them, they are just keep telling me to wait for 24 hours but they are not refunding money. I have all the call recording from the first day when the told me to pay the challan amount at check post. I have all the call recordings and that's the proof.
Still its 10 days are over and they are just giving me fake promise that they will refund within 24 hours. But nothing happened till now.

Someone please help me.

Booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Id: jps6f44gy

I am not satisfied with the service provided. The given car was also not in a perfect condition to drive.
First i was assigned different car then i got another car, that too in poor condition and when i finally got the car i was called back to the place from where i picked up the car.

I want compensation for not providing required service.

I rented a zoom car on may 2nd 10 am to may 3rd 4pm. I left the car and completed the procedure before 3 40pm itself. And i got a message that an amount of rs 2556 will be refunded by 4th may. And i also got a message that their are no outstanding bills. Now they are asking me to pay rs 5000 as inconvenience charges. Totally disappointed with service.

I had booked a zoomcar from kochi airport booking no jps6bzrm8 which i returned the car and also paid for the extra kms.
No issues till then, i even asked the zoomcar personnel to check everything on his end right now in front of me, so if he has any issues, i can rectify, he said everything is fine except 76kms extra which i paid on the app and cleared all dues.
Next day i received a notification that i have been charged cleaning fees of 1000 rs, with some photos attached of door mats with little dust on them, which is natural for every car when u ingress and outgress, they gave no justification even on support, and say as per policy you have to pay.
My two issues here, first why dint your personnel point out then and there when i asked him to look, he cleared it with no issues then.
If even a little dust is liable for 1000 fine then how is it possible for a user to use your car? Should he keep his feet on his head while driving?
It is clear case o[censored]nfair fines levied so as to make up for profit, and no one can argue because your fine has no justification. Support doesnt reply to any questions, just asks to pay up.

I booked a brezza from zoomcar under the title 'with fuel (Prices include fuel cost)'. At the time of pickup, the vehicle had no fuel so i had to refuel to continue my journey. Once i complete my journey, the refund amount should be rs1000 but on the app it showed rs710. I tried calling their customer service multiple times, they all responded saying the fuel refund amount is calculated based on the usage of a/c. This was not mentioned before that even after selecting 'with fuel' prices, i do not get complete refund of the amount of fuel.
I asked the call center person to raise a complaint and issue a complaint number. One of the call centre person told that there is no such thing as complaint number.
I am very disappointed and dissatisfied with the service zoomcar provide, and from where the create such loopholes.
I would never recommend anyone zoomcar instead i would suggest use some other car rental service.

Dearsir/madam,
Booking id # jps6bmyo0
I booked a car on 1st of may 2019. Some issue cancelled the booking. They said that the amount will reflect in your account in 1hr but when i checked my account it is 0 and today is 2nd day till now i didnt get my refund money from zoom car.

Zoom car is cheating all o[censored]s.
I want my money and justice.

Refund process
Refund process

My friend is using my driving licence in his zoom car account i request you to please help me to remove my driving licence from his account he takes car on rental without my permission and the account which he is using my driving licence he have uploaded the driving licence photo without asking me in his account i request zoomcar to please help me asap

Actuall i hav booked zoom car while i started the car there is only 1point that to blinking so immediately i have filled1000 ruppes my km limit is 120 km and i have 20km exess km an again 1k ruppes i hve filled and they have initiated 120 ruppes of money and saying actally for 120 km 500 ruppes fuel is siffiy means so exess km 390 ruppes an reaming 120 they have initiated and actually i should get minimum of atleast 1k ruppes

I made a zoomcar booking during my trip to pune with booking details: jps6f9gwn from 06:30 am sun, 31 mar to 07:00 pm mon, 01 apr. I felt it would be a great experience during my stay with my wife but it was a regretful and traumatic experience with zoomcar.

First of all, it was a nervous start. I failed to understand the logic of verification of proofs after acceptance of payment and successful booking. The submitted valid government verified original id proof was rejected initially being getting approved.

The pickup location was accurate with provided directions being handy. There was no verification of driving license / proofs etc. During collection as suggested to carry along before start off the trip. Similarly the car was not provided in clean condition. To avoid any wastage of time, we started the trip adjusting to cleanliness. If cleaning fee can be levied during one's reservation, zoomcar should also strive to ensure to give the car in good condition.

During my trip, i wanted to check if i can change my drop location with support team as i was on tight schedule but there was no response from support team. I was unable to contact from a different mobile number as well.

In the end, i managed to drop the car at the same location within the stipulated time. I provided the car in same condition without any damage.
Parking slot from where we picked the car was occupied, hence parked outside and ended the trip. While we were waiting for uber to pick up after ending the trip, a gentleman (Probably car owner/zoomcar employee) also spoke to us and picked up the car, did a little test drive as well before parking inside!

Now here's how the trouble began:
A refund mail popped up with 10, 000 as damage fees/outstanding amount. As i felt it was some mistake, i checked up with customer support team and informed him that car was returned in good condition. After some silence and checks from his end, he claims that car's oil chamber is damaged. He asks for proof to submit if car was given in good condition. Also, he suggested to drop a mail so that they can share proof with damaged vehicle pictures.
As as per his advice, dropped a mail the next day i. E, on 04/02/2019 14:03 asking for exact nature of damage and fuel reading. I got a response that "we will quickly validate any re-imbursements or charges on your booking". It didnot seem like an auto-response as it was sent the next day at apr 3, 2019, 6:08 am.
I also immediately raised the concern on the whole process being quite ambiguous and dubious and requested to share damage vehicle pictures at the earliest along with tax invoice and fuel reading.
I only got a response of fuel reading without no response to the queries.
Meanwhile i got my first recovery notice which is shocking and traumatizing when the response is due from zoomcar's end.

I also followed up for the third time in a span of 9 days asking for requested info (Damaged pictures and tax invoice) but which went only in vain. I have also expressed concern on the attitude of zoomcar over email before taking further steps.

Even if it is shared now after a month, it would doubt the veracity of the proofs.

This is totally unethical behavior on willful declining or delaying responses and lack of empathy towards the end customer but only focusing on recovery outstanding amount and sending notices. As i write this complaint, i received the recovery notice again.

Other concerns:
The drop location is shown at different place as against original drop location. It is clearly 4.5 kms away from drop location.

Also, paytm link didn't get delinked for 4-5 attempts which raises further suspicions.

Please immediately remove the false alleged claims levied against me and do write-off the damage charges.

I booked zoomcar from mar 22, 6am to 10pm. I registered for doorstep delivery and pickup service. Zoomcar agent delivered car in the morning on time at my home. I went outstation for a day trip and returned by 6pm. Around 9.45pm, i get a call from zoomcar agent (Vinod), that he is on his way to pickup the car, and i replied that car is available at home. Now around 10pm, he calls me to help him with navigation as he could not find my home. I send him my home location on whatsapp. After 10 mins, he calls me back saying that he is at a location 4kms from my home as zoomcar app navigated him to that location. He asked me if i could drive the car to his location as he doesn't have any vehicle. Considering his situation, on humanity grounds, i obliged and drove the car to his address. It took me around 15-20 mins to reach there. I reach there around 10.30. Even after reaching, i could not find him on his location. I called him and asked him to come to the car. After 5-10 mins, he finds me and we comeple the process around 10.42. He drops me home while returning. Now, suddently i get an email from zoomcar that i have been charged inr645 as late fee charges. I find the late fee charges arbitrary and fradulant. Why should i pay for the mistake of their pickup agent. The only mistake i did was to show some humanity and this is how i am being rewarded. I complained to their customer care, but they did not bother to even understand my problem and kept repeating that its as per policy.

I had booked a car from zoom car on 25th april from 0330hrs to 1330 hrs vide booking no jps6bq3sr. When i arrived at the location i found all the 4 wheels of car is punctured. I called customer care and explained the issue and send them a video on zoomcar customer care whatsapp no. The executive refused to provide an alternative car i suggested me to drive the car up to a nearest petrol station and fill the air in tires. I specifically told him that nearest petrol station is about 5 kms and he instructed me to drive. I drove about 2 kms and car brokedown. It took 3hrs for breakdown person to two the vehicle. Now i have been charged 10000 for the damage and trip amount is also not refunded. I am going to file a petition in consumer court against zoom car for defeciency in service and giving me mental and physical torture. The below are the issues or concerns.1. My plan for road trip was cancelled.2. Zoom car wasted my prescious 4 hours of time in early hrs of 0330 to 0730 hrs. 3. Response to the issue very slow. 4. Inability to provide alternative vehicle. 5. Delay in on toad assistance. 6. No mechanism to check the cars parked on road or residential areas after each trip. 7. Policy for breakdown cars needs to be more consumer friendly.8. Allow consumer to book another car during the break down issue resolving period.
I need full refund of my trip amount charged, compensation for all the trouble and torture i gone through, improvement in service and reversal of damage charges.