Zoomcar Complaints & Reviews

In short, i was there at drop location at 10 pm, zoom server had issue, could not end the trip on app, cust number not working, got a call around 2.30 am night, asked them to end the trip, for the next 1 day, they dint end the trip in spite of calling them multiple times, they have charged me 9925, they say if i dont pay they will take legal action and i should pay the legal expense....

Myself & family was travelling from bangalore to tamilnadu on 28-mar-2019, around 1pm we passed by namakkal bus stand. About 1 km away from namakkal bus stand in the main road, there is u-turn cut and couple of cars ahead of was taking the turn and we had to wait for them to move and our car was on idle speed. While looking at mirror, we saw a red colour zoomcar tn 01 bf 6917 rammed our car on the back side as if driver forgot to apply break,...

Trust me this was the first and the last time i have booked a car on zoomcar.
I will lessen the pain in just booking the car, i will explain you the agony i went thru after that.

I booked a car for 4.30 in the morning to visit sidhivinayak from malad west. We wanted to see the morning arti at 5:30 am so 4:30 am was the perfect time for us to drive the car to the temple. But the car never arrived, but yes, i got a call from...

Hi Everyone,

I'm sharing my bad experience with zoom car.

I booked ford figo. It was parked in dark street of BBMP park 4th . Block kormangala. I called for customer care if there driver/assistant was available despite calling no one came for assisatnce then I unlocked the car using app.

There was no damage done by me.After 2 days paying all dues before they have added damage fee of 6000 to my...

My booking id is JPS6FNZC3
It was 20% of the fuel before starting my ride. I did fueled the car with full tank.

I also submitted the fuel receipts.

In refund it is only 328 INR eas refunded and the reason they say is, I should not have fueled the car witg 2, 200. maximum I can fuel the car is 328 INR as per my kms.

I do not know how manipulative they are. They gave me 600 credits few months...

My zoomcar account with id: [protected]@gmail.com is shown blacklisted when I was trying to book a trip. The last I used the account was 3 years ago and I had successfully completed that trip. Now I have also re-uploaded my driving license as previously uploaded one was shown blocked.
Pls revoke the blacklisting as I have to book a family trip.
Respond fast. I'm a loyal customer of zoomcar...

Dear sir,
We have seen a lot of our customers using v cool zoom cars and decided to use your services for our trip to bhavnagar from ahmedabad. Our intial selection was a i20 at the international airport station but was cancelled as we could not upload our details on time. Hence while we were on flight we got some one frpom our office to do the same which he accidently did at the pulin society naroda parked car. This where our iseries...

Tried with two credit cards to pay for zoom subscription. Initially money was not deducted hence i tried twice. Later after 3days money was deducted from both the cards and even zoom accepted it. After that in fact my zap subscription was rejected as the documents were not approved. Then they will have to refund entire money which was deducted. It was accepted by zoom car as well. But they have not initiated the refund yet even after more...

I tried with two credit cards to pay for zoom subscription. Initially money was not deducted hence i tried twice. Later after 3days money was deducted from both the cards and even zoom accepted it. After that in fact my zap subscription was rejected as the documents were not approved. Then they will have to refund entire money which was deducted. It was accepted by zoom car as well. But they have not initiated the refund yet even after more...

This is regarding booking id: jps6fb07h.
Please note we have requested for zoom car rental on date 13 march 2019 and have made an advance payment of amount inr 20349 in good faith for the duration from 16th mar 2019 till 23 mar 2019. We have decided to take their services considering their tie-up with club mahindra where we were heading for our holidays and their reputation in the market.

We were very disappointed...

I need a self-drive car for some personal work, earlier i suggest that zoom car is best in self-drive service, so, i booked a car thrice and it is comfortable and best in service and discounts and the best thing is home delivery is prompt in time and the executives are also well behaved. Since last many days, i am unable to book a car because zoom car has blocked my account without any reason though i am a supermiler's club member without...

After parking on the same place from where i picked it up zoomcar is charging incovenience fees. I have ended the trip on the same location.
The customer support also not telling me why this extra charge is added.
Kindly respond to this complaint and help us from the zoomcar looting policy. They are charging an extra 10000 rupees which is a huge amount to pay as fine. And they are forcong us to pay i have proof that i have ended...

That, I Mr. Mohammad Shoaib has availed the Zoomcar service for my trip to Kerala from 22.03.2019 to 26.03.2019. I was allotted Hyundai Grand i10 as per my choice and the booking ID was JPS7FX21K. The total amount paid for 1050 Kms was Rs.13281/- which includes Rs.5000/- security deposit which is generally refunded after the completion of journey.
That I started my journey on 22.03.2019 by taking the Grand i10 from Zoomcar designated...

Hi,
On 23rd march 2019 we had booked for zoom car along with fuel, but when we checked the fuel guage was not filled, so we had filled the fuel and thought of claiming it, on the end of journey, i completed the journey by uploading the fuel receipt, but zoom car people is not saying they won't refund the fuel cost, as it is sale receipt. We have attached all the required proof. Also the deposit amount was also not refunded till now...

There is unreasonable charge applied on my booking.
1. cleaning charge - i have already mentioned that car wasn't clean before we started our trip . I had also try to get in touch with you through your customer care number before trip started but unable to do so. So during inspection i have mentioned it.
2. fuel charges- we pick car with 4 point fuel and returned the car with same fuel level. During trip completion i have given...

I booked a zoomcar for use on 1march 2019. My booking id - booking id - jps6ft0or. I have not received refund of rs. 2344 (Deposit) in my account. I got emails from company that my refund was initiated way back. After that, i have mailed the company customer support twice but no response. Even on customer care ivr, there is no option to talk to executive. I think a scam is going on and they are not refunding deposits.in the image attached,...

Refund of ₹3763 not received yet. Whole amount of the booking had to be refunded as we did not use the car at all. The car was unfit to be driven and no alternative arrangements were made by them. Booking id is JPS6FVL6S. The customer care number is also inactive since past 10 days. No way to contact them. The refund was supposed to be received by 11th March 2019. But no such amount has been received yet....

My ID: JPS6FDU1Y
I didn't notice the crack on the windshield at the time of delivery because it was under the wiper and it is not so visible. It is visible only when you see it from some angle and close up look and open the wiper. The reflection on the glass has added to its invisibility. When I was taking a video I focus more on the body dent and scratch, so the windshield does not come properly. But the crack that which was their...

When i started the car there was only 6% fuel and they are saying it was 23% and i filled 1500 rs fuel and they gave me only rs 296 saying that more fuel was utilised more than expected.
First of all they were saying wrong that the fuel was 6% and another thing they how could they judge that with around rs 600 we can ride more than 200 kilometres like creta, they are totally giving illogical reason just to hide their mistake and this...

Booking Id-JPS6F44DL
As per the company policies, it was told that refund(of Rs 2500) will be done by[protected]. But after many emails and complaints the company has not provided me with any refund. They are also not responding to various mails written by me.
Kindly provide me with refund as soon as possible, as being a student it is difficult for me to manage....