Zoomcar Complaints & Reviews

Booking id:- jps6bgoz1

I have submitted the car without any damages. The inspection guys has checked the car. He drive the car that time. He said everything is fine. He successfully completed our booking. I got an email too for that. After 19:57 hours i got an sms please submit outstanding 10000 rupees for damage. After 20 hours what happened to car how i am responsible for that. I asked the inspection guy twice please checked the car while submitting back. He said everything is fine sir. I have been asking for the images of damage for last one day. The customer care executive is talking to me like i had did murder of someone. They don't have respect to talk their customers. He told if you go legally we will shoot you there. The best way to torture customer. At least they should inspect the car in front o[censored]s. How do i trust them.? 10000 is not a small amount. Is there any law or someone who can help me in this. Please guide and help me.

I booked a zoomcar on 01/04/2019 with booking id jps6b7tzz. When i went to the location there was no person there, i unlocked the car with my zoomcar app, and when i started driving it i felt some issues with it, the car was moving slowly but the rpm was going very high, so i called zoomcar on their helpline number, but everytime a computerised voice said all our executives are busy, i tried it for half an hour. I went to murthal while coming back the car brokedown, i continuosly called zoomcar but no response came and then they say we give 24×7 road assistance. We were on road for two hours, then we finally called ford on their helpline number on the car, they immediately towed away the car and dropped us home. After then i got a call from zoomcar i told them the story and also showed them my call history and the voice recording too, which i still have now as a proof. They have a customer policy of responding back to customer within 3-5 days but they took 15 days to respond to me. After then too zoomcar is putting false charges of ₹10000/- on me and now they are sending me mails for dragging me towards the civil proceedings and also they are saying they will recover it from my property.

I booked a car booking id jps6bleyj from 29th april 10am to 30th april 9pm. I picked up the car, at around 10:30am on 29th as the car was yet to be cleaned. Alos, the car seemed to be pretty old with already a lot of small damages. I informed the same to the vendor, uploaded some major damages on the app and started my trip. I had a quick chat with the vendor before leaving regarding the minor dents and he said it was ok and he was aware of the same. Further i completed my trip on 30th and returned the car at around 8:30pm. On the next day i get a message from zooomcar saying i have been levied inr4000 extra charges. When trying to contact their support team, they did not respond. Further after a few days, i get a notice saying i've been charged of over using the car, which in my case was not. I had started the trip half an hour late and returned the car half an hour early. I raised a twitter thread and got a reply from their team. They said i had damaged the car, not at all matching the reason they mentioned in the notice. They also sent me an image of the damage with an edited timestamp on top after 2.5 days i enquired about the issue.in short, zoomcar is trying to frame me. Also, the damage reported by them is not worth inr 4000. When trying to further contact their support team on twitter and on their app, they are now not replying to my email. Also, they are now threatening me that they'll be taking legal actions on me. I've attached the notice sent by their team which mentions i overused the car and the image sent by zoomcar's twitter handle of the damaged car. I request the zoomcar team to take back the falsely levied charges

My friend had used his driving licence on my zoomcar account some time back. Now i am trying to delete that driving licence but i am not able to. My own driving licence is also uploaded. Kindly delete my friends driving licence from my account or tell me about the process to do the same. My friend's name is ankit patel, and i would like his driving licence to be deleted from my account.

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This was the e-mail i received from zoomcar. Following is my reply.

Hi,

Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i have been put through that without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember of reporting by uploading images of all the scratch marks and dents before taking the car from the pick up point. I had also uploaded images of the car while closing the trip, which clearly proofs the fact that there are no additional damages done to the car during the time it was under my usage.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards
Dhrubajyoti datta

Following is the reply from zoomcar

Hello dhrubajyoti,

Greetings!

We understand your concern here. We did check and see that the rear door and the quarter panel was damaged during your reservation. Hence, we have levied the charge.

The charge is valid. We regret we will not be able to reverse the charge.

Regards,
Ramya

This is my further reply to their response

Hi,

In response to the feedback "the rear door and the quarter panel was damaged during your reservation" - please do not file any false complaint against the customer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage

I once again request you to compare the images those i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage

Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.

I once again request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.

Regards
Dhrubajyoti datta

I had ended my trip and returned the car a week b4 zoom car has not yet refunded my deposit back even they said they will send upto 7 may2019... My booking id is jps6b8amb
On 6 may night 12:02 am i returned the car. Kindly help regarding this issue.. As many people are giving negative issues regarding this security deposit return by zoom car.
Thanks

Money laundering services
they take advance money and later send pathectic damaged cars
dont even refund the money

its worst seveice anyone can have

Now customer care not ready to refund money

In such cases - it’s more like black mailing service and money laundering

These cheaters need to put behind bars
Worst service

I can post the pics also of pathetic car

Hello,

I have made a book with reference numner jps6brmfv in 3 days advance to take my wife to hospital and the payment done online and car details were shared in advance. I reached the pickup location on time but the car was not available. I enquired people there and they said car was taken for service so it is not available.

Then i started reaching out to customer support of zoom car using the number available in their app and website but the call never connected then i have sent them couple of emails but no response.

It's been more than 15 days even after so many remainder emails my money is not refunded and no one contacted me from the zoom car team to discuss about my concern and my money is not refunded yet. They have completely ruined my plan.

Today i have called the customer support using the number given in this website and the customer representative is not even bothered to listen to my concern and they have kept me on hold and disconnecting every time i called them.

Dear sir/madam,
Booking id # jps6bziyh
I booked a car on 18th of april 2019. I returned by 19th april 9:00 pm. They said that the amount will reflect in your account by 5-7 working days, but when i checked my account after 10 days also and today is 20th day till now i didn't get my refund money from zoom car.
I have three screen shots with me
When i checked my zoom car page it showed that it is showing processed refunds but till date i didn't receive any amount. So i request to resolve this issue as soon as possible

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This was the e-mail i received from zoomcar. Following is my reply.

Hi,

Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i have been put through that without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember of reporting by uploading images of all the scratch marks and dents before taking the car from the pick up point. I had also uploaded images of the car while closing the trip, which clearly proofs the fact that there are no additional damages done to the car during the time it was under my usage.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards
Dhrubajyoti datta

I was subscribed the hexa vehicle in bangalore on 17/04/19 and i was paid the amount of almost 30000, and regarding the documents uploading i was contacted to the zap support everyday thrice... I keep calling them from last two weeks but they are not even caring about the concern and i dropped a lot of mails regarding that also i didn’t get any response from their side... So please help me to upload the documents and deliver the car as early as possible if you have queries please get in touch with me..
My details :
Mail : [protected]@gmail.com
Mobile : [protected]

I have booked the car on 24/04/2019 for same day from 11 am to 9 pm, the car was "tata nexon at" at 1164 rs with booking id : "jps6bqqgy", when i went to the location to pick the car "nobody was there from zoomcar parking location to give" so i just unlocked the car with others help through zoomcar application on my mobile so when i started the car felt that car was having some problem but i believe zoomcar so i didn't mind it. After driving a 35 kms, i got the trouble with the car, the car is not moving so i tried to inform zoomcar through customer support i started to contact them at 1:30 pm and you took the car at 8:30 pm it was literally a harassment for me. The worst customer support i have ever seen with any other company. I had too many expectations before this, but it seems like no one can keep up to the brand they claim to. When i try to contact your customer support, no response. After a day, there sent me a email that i have damaged the vehicle with "clutch",,,,,, i took a automatic vehicle where there will be "no usage of clutch" so i tried a lot to convenience them but zoomcar are blaming me with a fraud reason,,,,,, after sometime zoomcar also committed with me about to full refund through email i had a proof for this. Now they have started torching me to pay 7000 rs as vehicle damage charges. This is intolerance, i want to book a case against zoomcar for the fraud business, harassment, have to return my money back and have to pay compensation for wasting my valuable time & money. I am goona definitely fight for justice and will explore zoomcar soon. I have proofs for every & each stage of zoomcar business with me.

I booked a zoom car and need to pay 5000 rupees for refundable security deposit. They debited my money within a second only.

Now more than one month passed after i completed my booking but still they didnt refunded my money. I also called them many times but they have lowest quality of customer support.

They are simply saying you will get money within next 24 hours and next day i again called them and they are repeating same thing every time.

I have been charged rs.5616/- for 62 km extra. This is not at all acceptable.
I had received confirmation saying extra per km is rs.12/-.
So total extra for 62 km should be rs.744/-
Also i had paid rs.1000/- for fuel, for which i have already uploaded the bill in the zoom car app.
I had deposited rs.3000/- and paid rs.1489/- booking amount.
So, total cost of the car hire would be rs.2233/-.

Instead of returning rs.3256/- they are asking me to pay another rs.1616/- which is direct cheating. If the right amount is not returned i will be going to consumer court.

I santosh s. T. G made a complaint in consumer complaints forum dt.,[protected]. But, till now i have not yet got reply from the zoom car, zap subscription authorities. I have been already paid the entire amount for zap subscription to release the subscribed swift at car. But, the zap subscription customer care and zap authorities are not providing option to upload kyc documents in my mobile app and he purpose to rent the car in zap subscription which is useless to me due to misrepresentation of the zap subscription offer given by the zoom car authorities and i am completely vexed by the zap sales representatives/supervisors meaningless apologies and every time when i made query regards the zap subscribed car to the zap sales and they sought screenshots of payments made by me and i send patiently so many screenshots of payment made by me to the zap sales. But, the zap sales authorities are making offers to me as the problem which is already escalated to our higher authorities and please be wait up to time line limit and as i will get a personal call from zap sales representative with in 24/48/96 hrs (As an offer). And i never get any call back from them. My paid amount is struck up with the zoom car zap subscription and i am not getting any information whether the car will be delivered or not and my purpose to rent the car which is not survived and i am booking another rent car for my need. Due to the zap subscription, i lost my money, time and remains only tension and even though 3 days ago a complaint made in indian complaints forum regarding the issue, the zap sales and zoom car authorities are not yet responded. The zoom car authorities collected amount with eager from me under the name of zap subscription and later they kept away the needs and necessities of the zap subscribed customers. It is an illegal thing to collect money by the zoom car authorities under zap subscription from the public and moreover not responding properly to the zap subscription customer public. The customer care of zapsales which is a useless service. Because whenever i tried to call them, the service is unavailable even though waiting for count less hours of time and if i connected to them by chance they will ask my registered mobile number and the previous data of amount paid by me and the name of subscribed car and then enough to end the information and they simply give assurance as they will see the issue and they will try to helps to solve the issue and another request sought by them is to send the screenshots of payment made by me and besides an offer end the call as' i will receive a call from our zap sales representative with in 24 hrs or 48 hrs". The issue may be solved or may not be solved through the forum as i don't know, but my most valuable time is wasting upon concentrating the problem. My purpose of booking zap subscription which is not solved and it likes a comb after getting a bald head.

Why my account has been blacklisted. My email id is [protected]@yahoo.co.in.

Please resolve this as soon. Need to book a ride. I don't know without any reason. How they have blacklisted the account.

Kindly revert as soon as possible, this kind of support not expecting from zoomcar.

Please help me out of this and provide a valid reasons for this inconvenience caused

I have booked zoomcar
(Booking id: jps6ftc29; ford freestyle diesel engine; reg no. Dl1na3232)
On 26 feb 2019 11:00pm to 27 feb 2019 6:00am.

There was no one present when we went to take delivery of the car. After unlocking the car it was showing low fuel so, i called zoomcar and they told me that i can fill the fuel and the amount will be credited in my account later.

On reaching petrol pump we filled the fuel in the car. I went down to pay them but they asked us to wait.
On asking they informed us that maybe employee has filled the petrol in place of diesel.in this situation i called the zoomcar asap to further know what is the afterwards procedure. They told me if the car is breakdown we will levy charge on you and if it is not then we won't levy a single charge.

After few minutes we have told by petrol pump employee that he is mistaken by another car. There is no petrol filled in your car. Then we left that place and till 6 am i was driving the car normally.
In between my journey when i opened zoomcar app it was showing ₹10, 000 fine for vehicle damage. I called them, told them the whole scenario to which they said when your ride is over then call us we will send someone to verify.
At 6am i reached to the spot to drop the vehicle and found no one there. I again called zoomcar and thrn they said that if the vehicle is still in running position you can leave the vehicle there and after servicing we will let you know.

After 3-4 days i received call from them about my booking that i need to pay ₹10000. I objected them, then they said since you filled wrong fuel which was mentioned in their vehicle servicing report. I told them if there was the wrong furl then how could a car travel for 7 hours. They kept on denying whatever i was saying and after few days they sent me legal notice to pay ₹10, 000. I paid the amount to them but now i want proper legal case to get my robbed money.

I booked tiago (Ka 03 af 4128) from zoomcar for trip to kerala and while crossing the karnataka border at kerala checkpost the police asked me about kerala state permit (Which is 1800) and it was not issued for that car and also number plate was not there on the left and right side of the car (Challan 3000). So the policeman told me to pay challan (3000 ruppes) and state permit amount (1800) then only he will allow me to enter kerala otherwise go back. So i called to zoomcar customer care and i told them everything and they told me to wait for 20 min and they will call me back after discussion. Zoomcar called me and they told me to pay the state permit (1800) and challan (3000) and ask the policeman to give original challan reciept and zoomcar told that they will refund the both amount 1800 and 3000 after completing the ride within 48 hours. I was not having cash so i went back 4 km to atm and brought cash on the request of zoomcar. I paid the amount and took original reciept and i uploaded them onto zoomcar app withing the trip only.
Then after completing the ride zoomcar refunded state permit (1800) but they are not refunding challan amount (3000) which they promised me that they will refund me within 48 hours and now its 10 days are over and everytime when i call them, they are just keep telling me to wait for 24 hours but they are not refunding money. I have all the call recording from the first day when the told me to pay the challan amount at check post. I have all the call recordings and that's the proof.
Still its 10 days are over and they are just giving me fake promise that they will refund within 24 hours. But nothing happened till now.

Someone please help me.

Booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Id: jps6f44gy

I am not satisfied with the service provided. The given car was also not in a perfect condition to drive.
First i was assigned different car then i got another car, that too in poor condition and when i finally got the car i was called back to the place from where i picked up the car.

I want compensation for not providing required service.

I rented a zoom car on may 2nd 10 am to may 3rd 4pm. I left the car and completed the procedure before 3 40pm itself. And i got a message that an amount of rs 2556 will be refunded by 4th may. And i also got a message that their are no outstanding bills. Now they are asking me to pay rs 5000 as inconvenience charges. Totally disappointed with service.