Zoomcar Complaints & Reviews

This is in reference to the booking done on zoomcar. My booking id jps6bcxse from date 05/04/2019 to 07/04/2019.

Incident dated – 06/04/2019

During our trip, our front right side punctured. We removed that tyre and put the spare tyre which was available in the car. We found that the spare tyre was also punctured. As we were standing on mumbai expressway at lonavala, we immediately call on zoomcar ([protected])...

My booking id jps6fe8t9
I had selected for pick up of vehicle from my given adress on 9march 11:00pm
I received a call from zoomcar executive confirming my address around 10:00pm
Then i waited till 11:30but no one showed up or dnt receive any call from zoom car regarding the pick up of vehicle and i called them regarding the delayed made by the zoomcar executive
They told it will take an hour or more for the...

I had booked a zoom car [ booking id : jps6boyq4], where the car promised had less than 10% fuel. I had re-fuelled it assuming that as per policy i will be reimbursed. Below are the problems faced:

1. Customer support harassing me in the night, making me wait for 35 mins to get the car locked post completion of my hourly contract with them. This happened because of technical incompetence of their mobile app. They kept on arguing...

Related to a zoomcar booking id_jps6f9d36
I had booked a car on 30th march and zoomcar has charged 7000 inr as vehicle damage charges...
But i regret this because already i had share every single proof photos videos that nothing has been done by me...
I had gone personally to see the actual vehicle but was not allow to do so..
Even the security guard denied to show cctv footage while we returned the car... br...

Hi,
Kindly check the video there is not visibility of 2 inch minor scratch or crack whatever you guys are telling me. This is not done by me so i won't pay a single penny for it and the pickup guy who pick the car today he also didn't saw that crack and if he saw that crack he should had told me about it. When your executive delivered the car to me the car is not washed up properly so it's not possible for me to see that crack. So...

I booked zoom car on march 6, 2019. (Tata tiago)
My booking was inclusive of fuel (90 km)
When i reached the car it had no fuel and so i had to refill the fuel tank for my journey, as per the company policy any expense incurred will be reimbursed to the customer.

I wrote zoom car but no action was taken.
They told me "fuel starting and ending kilometers are 30% and 10%"
But the actual situation is...

Hi,
My booking id jps6bjvoc and i have rented zoom car [maruti swift] on 10 apr 19 12:30 to 11 apr 19 10:00. The bill amount which was paid full cost at same booking time and security rs 5000 also paid at same time.

After my trip completed the car is not any damage when i was used it was same condition as before car pickup, zoomcar is applied a 6000 amount in my account for damage and i don't know why i am liable for...

With regard to the booking id jps6f9vw1.
I filled fuel worth rs.950 and uploaded the bill accordingly at the trip end. When i didn't receive refund post 3 days of the trip closure. I wrote mail to zoomcar support team reminding about refund and even made multiple calls post which they initiated a partial amount of rs. 241 stating as per their database i am eligible for only so much refund.

This was very disappointing...

Have book a day out service from zoomcar and accidentaly the car got damage from front quarter driver side it got scratches and a dent too. As check the damage fee policy on zoomcar website it was written that for minor its 2k and for major its 6k. But while returning the car the zoomcar person checked the car and asked me to pay 10k as he said the damage was very major. Then i said him that on site its written that we have to pay 6k if the...

Hi,
My booking number jps6bcrvi and i have rented zoom car [ford figo] on 3rd apr 19. The bill amount which was paid rs 2013 by next day.

Again, after 7 days i am getting the call from the in-charge saying that i have to 10, 000 rs and the reason saying that a/c is not working. When i was used it was working and i don't know why i am liable for this?

What kind of business they are doing, really disappointed...

I had booked a zoom car on 2nd april. The car was not clean and i had reported that to the customer care of zoom car, they said that click pictures and we will reimburse you the amount for cleaning. I had clicked pictures at that time only. I completed my ride and returned the car which was clean. When i came back home it was seen that there was a outstanding amount of rs. 906 in my zoomcar app as cleaning charge. The owner of the car said...

Booking id jps6bj2n9 was booked for a trip at 3:30am of 10thapril2019. I have been trying to cancel the booking since 3:25am, but the ivr doesn't help in cancellation of the trip. When trying to cancel from the app, it is giving error. After an ordeal of 15mins, while trying to reach out to them from facebook messenger, they replied that cancellation charges will be applied, as cancellation will be done post start of the trip (Note: i, customer,...

I booked 5 days before and at that time they shown me Jntu Kukatpally as pickup point but on the date of booking time they sent me far distance from my location. I have mailed them for many times and even in Facebook also but they are not responding. Jntu Kukatpally is my pickup location and I am having proof of it in the form of mail. But the pickup location is far and when I ask them they are not responding correctly and not giving me any...

I'm incorrectly levied with 10000rs by the zoomcar .
I contacted zoomcar customer care for the same and they asked me to lodged a complaint through email. I did as advice.
I got an auto generated mail from zoomcar for responding within 24 hours .
But no response was received despite sending reminders to the company.
Today i have received legal notice from the zoomcar for paying 10000rs without even responding...

After seeing/hearing several good reviews on zoom from friends and relatives i decided to book zoomcar. But it turned out to be a nightmare.

I booked tata tiago from 06:30am 6 april 2019 to 5:30 pm 6th april my booking id is jps6bce1r. I paid a total of 1361 inr. We started to roam arround bangalore city at 6:30 am on 6th april with kids, wife and elderly parents. After travelling 10 kilometers the vechicle started showing...

I have booked zoom for 15 to 20 times, and my experience was average only, because of car condition.

But when i booked last time the car’s clutch cable got break. And it was not at all moving.

I called customer care and didn’t get any proper reply from them. I waited there for arround 6 hour. And that even at night. This happened at bangalore trinity circle. Not outside the city. So think what will be situation...

I have use zoomcar extensively in the past. Two years ago i moved to another country and returned recently. I booked a zoomcar at 10:30 am 21st march, 2019 for 12:00 am. Booking id is jps6f6wyf and i made the payment at 10:30 am.

I booked the car thinking it was my old account but it was a new account with gmail login and zoomcar asked me to upload my license and identity proof which they informed me they would verify by 11:30...

Booking id

I booked car nd after driving for 30 min car stop working as there were no cooler nd gas kit was damaged

I waited on ajmer jaipur highway for 6 hours after speaking to all executive no one helped me at the end by 10pm they arranged toing van and they cancel my booking

Ali from escalation team inform that he will arrange call back for saturday by 12pm about my refund charges
br...

Booking id - jps6fbfuv

I completed my booking on 18th march. Today is 6th april and i haven't received my refunds yet.
It's been 18 days and the refund is not processed this is just insane.

The worst part is the customer care executive won't talk to you, as soon as you press the button to talk to the executive they will disconnect your call.

They didn't give me a satisfactory response on...

Hi my name is gururaj i had subscribed for zap costing close to 26000 per month

Bookings went terrible only 30% and in the next month no revenue,

When i spoke for termination they are charging me very huge money

If i want to keep the car they are asking me to pay monthly 26000
Or
They will make my life hell by taking legal action and my cibil score gets affected

Literally...