Zoomcar Complaints & Reviews

My booking ended on 12th may 1pm and not sure how long it would take for reimbursement.

Let me know write my worst experience with zoom car:
—
With lot of excitement, i have made my first ever zoom reservation (Requested swift) from cochin - trivendrum for 4 days from 11th may to 14th may.
On 1th may i got a call and said that they don't have swift and assigned to tata tiago for which i agreed but the time i landed in cochin i got a message that ford figo was assigned.

I have reached cochin pickup point on time and when i saw the car, it was not in good condition (It has many scratches, seat was lowered and no clear view to road, engine noise, etc.). I called the customer care and mentioned that i will be travelling to hill station and wouldn't take a risk of driving this car as it would give some trouble. Customer care told me that they don't have other alternative car and they said rudely either take this car or cancel your booking. I was pissed off and said this is not the way you respond asked for different car. They asked me to wait for 30 mins and no waiting room, no chairs to seat. I stood in hot sun for 1 and half hour with kid made multiple calls. After 90 minutes they called and said no other car available and have forced me to take this car. They said they will deduct the charge for 2 hours rent, which is not done as well so far.

I took the same car which i was not happy and not comfortable, i drove to munnar in the following route which has lot of steeps where car we have to drive in 1st or 2nd gear.

On the way to sterling resorts from eagle mountain on 12th may, after few kilometers, i noticed that engine or service reminder symbols are on. I called libin (Cochin pickup point guy) and he asked me to check with near by mechanic. I reached to sterling resorts and checked with meachnic, he opened banet and checked oil leakage. He accelerated engine and saw that oil leaking and not to drive. I called the customer care they said not to drive and arrange towing vehicle, will get back in 30 mins, waited whole day without going to anywhere for site seeing with family, only midnight towing vehicle has come and i had to make more than 10 calls with no proper response, no alternative option arranged and no one bothered to talk about this.

I had to book another taxi for trivendrum drop by paying 5000 rupees. Who is responsible for this amount and my one day wastage in resort? Who is going to compensate one night stay at hotel (Just to contact zoom customer care, i had to stay at hotel) and taxi expenses? Don't you bother about customer feelings or family commitments?


With lot of disappointment and disrespect to zoom...

I have done a booking in zoom car on from may 1 to may 2. My booking id was jps6brfxv. Total i paid rs. 4766. Trip cost was rs. 2300 and there was a refund of rs.2406. As per the policy of zoom car, the refund should be initiated within 15 days. So i waited for more than 15 days and still, i didn't get the fund.

So please take necessary action.

Day after completing the booking ID JPS6BMIEF without any problems or dues I got an email from zoomcar that Rs 10, 000 extra is due for 'Damages'.

However, I have complete pics & videos of pickup and drop off condition and there was NO damage at all.

I have called & emailed them 4 times till now but no explanation or photos are being provided as to what damage is being claimed.

Now I am getting some recovery emails about Rs 10, 000 being due.

None of the communication has the phone number of concerned person and neither does zoomcar allow to call from support page. It defaults to email and those are not answered.

I have been using zoomcar for quite some time without problem and If they can explain and show any genuine damage photos I have no problems but this sort of behavious seems to be organized fraudulent attempt by employees as they are not able to provide any supporting evidence for their claims even after repeated requests.

Regards,
Amitabh Ranjan
[protected]@gmail.com

Dear Team,

I have been using my zoom car account since long. But from past few months while booking I am getting error that my account has been blacklisted. Without doing anything. .

Please check and revert back as in why is this happening and unlock my account immediately

The I'd linked with me account is : [protected]@gmail.com
Name: Prakhar Kumar

Date : 17 may 2019
Booking id : jps6b392
We paid a huge amount to book the car. After processing the payment, they asked for the license. After uploading the license they called us and told us that the license has been suspended.
They directly cancelled the booking and said that the amount will be refunded after 15 working days. The entire procedure was a fraud.

Respect sir /madam
Myself prajwal p mathad
I have booked zoom car in bangalore on 16th may 2019at 9:30pm when i went to location there was no vehical standing, i have asked security guard, he said no car stands here like that, i went inside parking lot and checked, i dint find a single car there, after 1 hr of searching i tried calling zoom car it dint connect later i sent a mail on this issue, morning a representative from zoom car picked the call and replied very rudely saying car is showing in gps but it's not in actually location, all this ruined my day and a function i have to attend and created a big mess to whole family as we have to search car at 12 in mid road, i want clear justification and refund as i consider it to be scam, if it is not solved by this i would like to take up this issue to consumer complaint desk - government of india, as i have not touched the car at all it's not fair to charge you a money for it and reply rudely with valuable customer, please refer bellow screen shots for booking i'd and my call list and my location. On 16th may 2019 at 9:30 pm near zoomcar location

Regards
Prajwal mathad
Ph no [protected]

I want to put some light on this deal which is the most best way to make money for these cheat companies.
I have got proofs that before and after the date 8th and 9th of may 2019 the charges were different and on the these two days which they had a money making cheat deal of flat 50% discount what did they do is made the price higher about almost 30% i emailed them about this inquiring about this price hike they responded like ignoring the issue the first time the second time i emailed them that i had proof of what you did so they replied :
Hi mr. Degani,

Greetings from zoomcar!

Thank you for writing in.

With reference to your query, we are sorry to inform you that the zoomcar changes the price as the price is dynamic for provide the better service. We appreciate your kind understanding.

Further queries, feel free to contact us.

Regards,
Stephen raj
Team zoomcar

So guys please decide not twice but thrice to opt zoomcar the next time you travel.
This is what they call better service.
Support my cause i[censored] have experiences these issues and collect proofs.
Thank you

Booking id-jps6b08rm, i am still waiting for the refund of rs.180/-.

I have paid 5000/- deposit
600/- for fuel.

But the zoomcar has refunded only rs.5420/-.

Whereas it shows that rs.5600/- has initaited but my account is credited with re.5420/-.

I have send 3 mails and many calls../but not got any reply..
The car was very dirty and uncleaned, i had to use the car in same condition.. Zoomcar poeple said me to clean the car, but i had to do so then my time would have consumed more and these people have fined me. Requesting you to kindly help me in getting the refund even if its a small amount..

Thanking you

Hello, i have used zoom car service on fee occasions, but suddenly my account has been blacklisted without any reason, i have uploaded my dl which is ticked as verified as well, my phone number has been verified as well, i don't have any previous dues neither i have ever canceled any booking, since can't understand their way of treating their local customers.
Sagar maggo
[protected]
Sagar. [protected]@gmail.com

I had booked a creta on 1st may vide booking id jps6bmh0p. Got a call stating that the booked car has met with an accident and is unavailable, was offered an ecosport as a substitute which i willingly accepted. The car was driven for more than 85, 000 km. Drove the car barely for 5 to 8km and a stench of gas emanated in the cabin, within a few seconds there was smoke emanating from the bonnet. My entire family was travelling along and i was extremely terrified about everyones safety. I immediately parked the car aside and called the attendant at pick up point for help who did not respond appropriately. Rang up the call centre and spoke to 3 different people repeatedly explaining the issue. Finally got the car towed away after 3 hours of waiting on the street. Was told that after inspection of the car, refund will be processed in 5 days. However, am now being asked to pay around rs.10, 000 on the app. Not even once have you bothered to call and explain, have only followed up from my side for resolving the issue.

Am really surprised that an innovative young startup like you can treat customer safety so casually by deploying vehicles which are not roadworthy. Finally, after days of frustrated effort, i have put this out publicly. Hope this serves as an eye opener for people who rely on plug and play utility services like yours. Am not only feeling dejected at the treatment meted out as a customer but also concerned about the safety of other customers utilizing your services

I've just completed my first booking on Zoom Car booking and surprised to see that there is only one fuel refund of 500 Rupees while the other one with 1000 rupees is missing. I've called the customer care and the executive was so rude talking on the way (I'm also angry on projecting the disappointment).

Here are the details. I've booked a car for 11th and 12th May with Booking ID: JPS6BGL3L with Fuel option. And the car was showing a warning sign on fuel. So I called the customer care and asked what need to be done, He said to get the fuel pumped and upload the bills online (Didn't say which bills) and I didn't ask because I didn't know there are two bills. Now after the fuel is pumped I've called the customer care again and told that I've just uploaded fuel bills can you please check and confirm if its validate. And the executive told it looking good and they will initiate the refund in shortly. And now when I call the customer care they told me that we have to upload the original bill (Not sure what it means) and I have uploaded a sales bill which doesn't have (Fuel in Liters)

I'm looking forward to getting the other amount also initiated and want the recordings of calls that I made to Zoom car.

Surprisingly I can't see the bills that I have uploaded.

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This was the e-mail i received from zoomcar. Following is my reply.

Hi,

Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i have been put through that without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember of reporting by uploading images of all the scratch marks and dents before taking the car from the pick up point. I had also uploaded images of the car while closing the trip, which clearly proofs the fact that there are no additional damages done to the car during the time it was under my usage.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards
Dhrubajyoti datta

Following is the reply from zoomcar

Hello dhrubajyoti,

Greetings!

We understand your concern here. We did check and see that the rear door and the quarter panel was damaged during your reservation. Hence, we have levied the charge.

The charge is valid. We regret we will not be able to reverse the charge.

Regards,
Ramya

This is my further reply to their response

Hi,

In response to the feedback "the rear door and the quarter panel was damaged during your reservation" - please do not file any false complaint against the customer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage

I once again request you to compare the images those i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage

Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.

I once again request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.

Regards
Dhrubajyoti datta

Following is the reply from zoomcar

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 4472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹4472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹4472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This is my further reply to their email

Hi,

Firstly, thank you for acknoeledging the fact that the charges were wrongly imposed on me and partially waving off the charges

In order to reply to the feedback "we did have a proper inspection and levied the damage charge. Also, we have made the necessary changes under the booking and we have levied the charge based on the damage caused" - please do not file any false complaint to the customer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage

Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage

Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.

I request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.

Regards
Dhrubajyoti datta

I booked a car at night.. while starting I saw something leakage but I ignored that and thaught that might be ac water but in between trip I saw it was fuel leak agr I instantly inform them they said park the car.. I did that not from morning 5 am to 8 I was there first they said the car need to be towed and you will be provided the taxi for the home .. now I was waitng for the towing they came after 1n half hour after that I asked for taxi theysaid wait for 15 min you will get the call but waited for half and hour no call came again called another executive attended the call and said the same to wait again I wait for 45 min no call came at last I went from there then whole day no called came then in evening I called to file the complaint but they are saying here it was mention that customers told to arrnge the taxi and ho then I scolded them I was not asked anything like this you can listen the recording also then they said I will take care of this you will get the call.. nazima was talking to me this time and the last executive I was talked on the breakdown was sada kat Ali he was such and ###.. then after a week they come up with a chrge of 6000 without damages they force me to pay.. wht the ### is this after that I asked for the bill and damages pics they just send me the damages pics but not ready to send the bill pics means what is this I am going to pay blindly.. this is there policy just see after that I asked for the inconveniences cause to me due to the false promise of his executive they said they will take the feedback means what the heck is that I asked I want the proper action and conclusion they said that will be taken internally but can’t tell you means they are not going to tell anything just dying for money they all are fraud.. I asked to transfer the CALL TO senior then they said I am the seniors so see this is all about zoom car in every way they just harassing the customers.. please stay away from this frauds
My booking. I’d- JPS6BH2JO

Hi, I had taken a zoom car for a trip and informed them that I was going out of station. After I was riding the vehicle I noticed it wasn't allowing us to go above 80km/hr on highways. After all the booking is completed, they are charging me an outstanding amount of 6000, which is ridiculous.
I heard about your service..it's too bad, all you do is loot people's money. So I have decided to file an consumer complaint in the court against your franchise.

I booked a car at night.. while starting I saw something leakage but I ignored that and thaught that might be ac water but in between trip I saw it was fuel leak agr I instantly inform them they said park the car.. I did that not from morning 5 am to 8 I was there first they said the car need to be towed and you will be provided the taxi for the home .. now I was waitng for the towing they came after 1n half hour after that I asked for taxi theysaid wait for 15 min you will get the call but waited for half and hour no call came again called another executive attended the call and said the same to wait again I wait for 45 min no call came at last I went from there then whole day no called came then in evening I called to file the complaint but they are saying here it was mention that customers told to arrnge the taxi and ho then I scolded them I was not asked anything like this you can listen the recording also then they said I will take care of this you will get the call.. nazima was talking to me this time and the last executive I was talked on the breakdown was sada kat Ali he was such and ###.. then after a week they come up with a chrge of 6000 without damages they force me to pay.. wht the ### is this after that I asked for the bill and damages pics they just send me the damages pics but not ready to send the bill pics means what is this I am going to pay blindly.. this is there policy just see after that I asked for the inconveniences cause to me due to the false promise of his executive they said they will take the feedback means what the heck is that I asked I want the proper action and conclusion they said that will be taken internally but can’t tell you means they are not going to tell anything just dying for money they all are fraud.. I asked to transfer the CALL TO senior then they said I am the seniors so see this is all about zoom car in every way they just harassing the customers.. please stay away from this frauds

Booking id:- jps6bgoz1

I have submitted the car without any damages. The inspection guys has checked the car. He drive the car that time. He said everything is fine. He successfully completed our booking. I got an email too for that. After 19:57 hours i got an sms please submit outstanding 10000 rupees for damage. After 20 hours what happened to car how i am responsible for that. I asked the inspection guy twice please checked the car while submitting back. He said everything is fine sir. I have been asking for the images of damage for last one day. The customer care executive is talking to me like i had did murder of someone. They don't have respect to talk their customers. He told if you go legally we will shoot you there. The best way to torture customer. At least they should inspect the car in front o[censored]s. How do i trust them.? 10000 is not a small amount. Is there any law or someone who can help me in this. Please guide and help me.

I booked a zoomcar on 01/04/2019 with booking id jps6b7tzz. When i went to the location there was no person there, i unlocked the car with my zoomcar app, and when i started driving it i felt some issues with it, the car was moving slowly but the rpm was going very high, so i called zoomcar on their helpline number, but everytime a computerised voice said all our executives are busy, i tried it for half an hour. I went to murthal while coming back the car brokedown, i continuosly called zoomcar but no response came and then they say we give 24×7 road assistance. We were on road for two hours, then we finally called ford on their helpline number on the car, they immediately towed away the car and dropped us home. After then i got a call from zoomcar i told them the story and also showed them my call history and the voice recording too, which i still have now as a proof. They have a customer policy of responding back to customer within 3-5 days but they took 15 days to respond to me. After then too zoomcar is putting false charges of ₹10000/- on me and now they are sending me mails for dragging me towards the civil proceedings and also they are saying they will recover it from my property.

I booked a car booking id jps6bleyj from 29th april 10am to 30th april 9pm. I picked up the car, at around 10:30am on 29th as the car was yet to be cleaned. Alos, the car seemed to be pretty old with already a lot of small damages. I informed the same to the vendor, uploaded some major damages on the app and started my trip. I had a quick chat with the vendor before leaving regarding the minor dents and he said it was ok and he was aware of the same. Further i completed my trip on 30th and returned the car at around 8:30pm. On the next day i get a message from zooomcar saying i have been levied inr4000 extra charges. When trying to contact their support team, they did not respond. Further after a few days, i get a notice saying i've been charged of over using the car, which in my case was not. I had started the trip half an hour late and returned the car half an hour early. I raised a twitter thread and got a reply from their team. They said i had damaged the car, not at all matching the reason they mentioned in the notice. They also sent me an image of the damage with an edited timestamp on top after 2.5 days i enquired about the issue.in short, zoomcar is trying to frame me. Also, the damage reported by them is not worth inr 4000. When trying to further contact their support team on twitter and on their app, they are now not replying to my email. Also, they are now threatening me that they'll be taking legal actions on me. I've attached the notice sent by their team which mentions i overused the car and the image sent by zoomcar's twitter handle of the damaged car. I request the zoomcar team to take back the falsely levied charges

My friend had used his driving licence on my zoomcar account some time back. Now i am trying to delete that driving licence but i am not able to. My own driving licence is also uploaded. Kindly delete my friends driving licence from my account or tell me about the process to do the same. My friend's name is ankit patel, and i would like his driving licence to be deleted from my account.

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This was the e-mail i received from zoomcar. Following is my reply.

Hi,

Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i have been put through that without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember of reporting by uploading images of all the scratch marks and dents before taking the car from the pick up point. I had also uploaded images of the car while closing the trip, which clearly proofs the fact that there are no additional damages done to the car during the time it was under my usage.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards
Dhrubajyoti datta

Following is the reply from zoomcar

Hello dhrubajyoti,

Greetings!

We understand your concern here. We did check and see that the rear door and the quarter panel was damaged during your reservation. Hence, we have levied the charge.

The charge is valid. We regret we will not be able to reverse the charge.

Regards,
Ramya

This is my further reply to their response

Hi,

In response to the feedback "the rear door and the quarter panel was damaged during your reservation" - please do not file any false complaint against the customer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage

I once again request you to compare the images those i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage

Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.

I once again request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.

Regards
Dhrubajyoti datta