Zoomcar Complaints & Reviews

I booked a brezza from zoomcar under the title 'with fuel (Prices include fuel cost)'. At the time of pickup, the vehicle had no fuel so i had to refuel to continue my journey. Once i complete my journey, the refund amount should be rs1000 but on the app it showed rs710. I tried calling their customer service multiple times, they all responded saying the fuel refund amount is calculated based on the usage of a/c. This was not mentioned before...

Dearsir/madam,
Booking id # jps6bmyo0
I booked a car on 1st of may 2019. Some issue cancelled the booking. They said that the amount will reflect in your account in 1hr but when i checked my account it is 0 and today is 2nd day till now i didnt get my refund money from zoom car.

Zoom car is cheating all o[censored]s.
I want my money and justice.

Refund process
Refund process...

My friend is using my driving licence in his zoom car account i request you to please help me to remove my driving licence from his account he takes car on rental without my permission and the account which he is using my driving licence he have uploaded the driving licence photo without asking me in his account i request zoomcar to please help me asap...

Actuall i hav booked zoom car while i started the car there is only 1point that to blinking so immediately i have filled1000 ruppes my km limit is 120 km and i have 20km exess km an again 1k ruppes i hve filled and they have initiated 120 ruppes of money and saying actally for 120 km 500 ruppes fuel is siffiy means so exess km 390 ruppes an reaming 120 they have initiated and actually i should get minimum of atleast 1k ruppes...

I made a zoomcar booking during my trip to pune with booking details: jps6f9gwn from 06:30 am sun, 31 mar to 07:00 pm mon, 01 apr. I felt it would be a great experience during my stay with my wife but it was a regretful and traumatic experience with zoomcar.

First of all, it was a nervous start. I failed to understand the logic of verification of proofs after acceptance of payment and successful booking. The submitted valid...

I booked zoomcar from mar 22, 6am to 10pm. I registered for doorstep delivery and pickup service. Zoomcar agent delivered car in the morning on time at my home. I went outstation for a day trip and returned by 6pm. Around 9.45pm, i get a call from zoomcar agent (Vinod), that he is on his way to pickup the car, and i replied that car is available at home. Now around 10pm, he calls me to help him with navigation as he could not find my home....

I had booked a car from zoom car on 25th april from 0330hrs to 1330 hrs vide booking no jps6bq3sr. When i arrived at the location i found all the 4 wheels of car is punctured. I called customer care and explained the issue and send them a video on zoomcar customer care whatsapp no. The executive refused to provide an alternative car i suggested me to drive the car up to a nearest petrol station and fill the air in tires. I specifically told...

Dear team,

I am writing this email to log a compliant which your phone customer service team could not resolve. I had made a booking yesterday through zoom car for pickup at 2 pm. When i reached the site the car was not available and the executive there informed me that the car has gone for charging and it will take some time for the car to be available.

After waiting till 2:30 pm i called the customer support...

I booked car for a day, with my friend went to get the car from its parking location, the car was parked in such a location that we could hardly examine it properly before starting the trip as the space was so congested, there was this car with empty fuel tank, as it was known to us about the fuel refund policy, we filled the diesel of rs.1600 as soon as we got the car. We started at 10.40 am. After travelling for about 130 kilometers the...

Hello Mr. Greg Moran,

Please accept my humble greetings of the day!

At the outset, I would request you to take out a few mins to go through my mail.

Sir, since you strongly believe that execution and delivering good customer experience are the two critical ingredients behind running any successful business So, it provoked me to write this to you because neither of the ingredients was there when...

I had book zoom car from 30th April to 1 may. First for the documents nowhere on there website it meno that you need to upload Aadhar card. I have booked car for 10:30 and 11:30 they call me and asked for an Adhar card. I have uploaded and my documents were approved. But after that the horror started. First the car was not parked at location. I have to find a car in tiny gully. Then the second program how to get in to the car. As car was...

Hi team,

I have raised a refund for my fine that i have paid to the rto, but till now i didnt get any response from zoomcar.
Sorry to say this i really didn't have a great trip from the time i have take the car.
When the customer is in trouble there should be some one for assistance, but your cc service was not upto the mark, when i try reaching your cc # it says not a valid #, after multiple attempts it will...

I have booked mahindra scorpio on 28-04-19 at around 11.30 pm. To loanvala trip from nerul... But booking has not been confirmed and even it's not showing also... But money has been debited from my account... On 1 may we have booked the car for trip... Till now no one has called me nor given any information and service. Soo now only 1 day is left with us... Till now there is no response from your side i have mailed 10 times but still there...

Respected official,
I'm roshan mathew from wanwadi-pune.
I have been a very regular and loyal customer with zoomcar for almost an year now.
Whenever i have booked a zoomcar, i haven't faced any issues with the same. However my experience with zoomcar this time was pathetic, especially the support provided by the customer service desk was very annoying.
My zoomcar booking id would be jps6f67a4.
I had booked...

Worst service by zoomcar. I have travelled by zoomcar car twice previously but this time the car was in such a pathetic condition.. Even the brakes were not working properly neither the hand brakes were working. Not only this the a. C. Of the car was not working properly even my fan at home is better than that a. C. Also the allignment of the car was completely out. How could you possibly give this type of car to the customer don't you have...

I have subscribed as a 'zap subscription with zoom car,
I have pre booked ford free style for 6 months. I am almost completing my sixth months, i wanted to close the contract due to their reckless management during my tenure, for to close the contract, whenever i mail them they send the same automated response about what zap is. Mailed them thrice and uploaded needed documents through their message link sent a week ago. Now i would...

My zoom car id is jps6bzf25
I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?...

I have had paid subscription fees, but still waiting for car delivery.
I have had subscribed baleno. But as it is not available through mail i was told that i20 is available. Sales team doesnot getting time to talk to customer and come with solution. It has been 22 days lapsed still there is no delivery of car. Customer care number [protected] is useless. Please provide customercare number which is really meant for customer. I am totally...

Hi,

This is naveen i have booked zoom car on 23rd this month (April-19) i have car pickuped on 25th morning around 5am as per booked timing, i have returned back baglore around 9pm i have parked nearest pick up place. And we have went to dinner for rt nagar after dinner, i got call from zoom car customer care asking sir you have parked near pickup place so your trip over or what sir.
I said we came for dinner i have...

I am a regular zoomer and have driven over 2000 kms and done 8 bookings. Took a zoom hop service from chennai to cbe booking id (Jps6boejl). I have been charged 4000 for damage i am sure that i drove it carefully and it would't have happened. I took it by 11 p. M. It was dark and was not able to check for the previous damage and photograph thoroughly as i am used to zoomcar. Please look into it and my account is blocked from further bookings....