Zoomcar Complaints & Reviews

I booked a car through zoom car app yesterday night at 10. I have returned the car at the return spot by 3 in the morning way before my booking time ends without any damage. Today morning, i have received a message saying that 4000 rupees was levied as inconvenience fee without specifying any reason as to why. When i try reach out to them through mail, they replied me with their log of policies. It is very annoying to not get any reply even after mailing for 3-4 times from morning. I am really regretting even trying to use zoomcar for anything. I suggest people to be careful while using zoomcar for any travel plans.
Booking id : jps6bdeiv

Hi i have made a reservation for 6th june 7am to 9pm for tata tiago from doddenakundi, bangalore with 280 kms free and the amount has been deducted from my account but i've received no booking confirmation of any sort. The help pages say to wait for half an hour but it's been over 1.5 hours and there's still no communication from your side. I've submitted support tickets on the app about the same time yet i've received no response. I'm attaching...

Hello zoomcar,

This is with reference to 2 other complaints i have filed previously. (No car at the pick up address) and (Claim for the compensation for the damages caused by the company).

Please understand that mere driving credits wont be enough. Zoom car and company has the responsibility to compensate us under the principle of special damages explained under contract law. I have explained the same in the previous mail also.

Please give me a yes or no answer for the claim i have made. Would like to move legally if its a negative answer. At least give me a call in the no: given below

Rishad kochery
[protected]
(B. A ll. B student)

Booking id: jps6b701g
Vehicle no: ka 51 aa 7835
Vehicle: mahindra scorpio

This is with reference to complaint id: 2345809 (That i had filed earlier) (Subject:- no car at the pick up address)

We would like to express our dissatisfaction with the amount you refunded, which shows as initiating in the zoom car app.

The amount initiated was just 2593/- (The booking amount)

The zoom car co. Is responsible to compensate us for all the damages suffered by us under the principle of consequential damages/special damages which is explained under contract law.

The breach of contract was done by the zoom car company and hence we as the consumers are entitled to the consequential damages.

1. A drive through pune-mumbai express highway was the main reason why i and my friends came to pune all the way from kerala. On 1st april 2019, i was at pune and the only reason i booked a return flight from mumbai to kerala was because of the hope o[censored]sing the car as per the contractual relationship between zoom car and me.
What flight cost for 3 o[censored]s was: flight fare:- [3250 x 3 = 9750 (Kochi to pune)] + [2843 x 3 = 8529 (Mumbai to kochi)] = 18, 279/- inr
We would like to claim atleast a part of amount as compensation because this drive was the main reason why we chose pune for my birthday party. (A minimum of 30 percent of 18729/- atleast)

2. Finally after waiting in the pick up address as provided by the zoomcar co. For more than 3 hours finally realizing, i got cheated, i rushed to mumbai airport taking a cab from pune, which cost me rupees 1600/-.

3. All the plans in between got wasted because of the same. My friend, who is in bombay took movie tickets for the movie 'captain marvel' for 3 o[censored]s hoping that we would reach bombay at 6:30 pm. Even that got wasted, which cost me rupees 420/-.

4. I would also like to claim a descent amount as damages for all the sufferings and mental trauma that has been caused by the act of zoom car co. As agreed under indian contact law (Aggregated damages).

I humbly request the zoom car company, to compensate us for the damages suffered by us, especially on my birthday. The amount claimed by us are as follows,

Flight fare:- 5000/- (At least 30 percent of the flight fare)
Cab: 1600/-
Movie tickets:- 420/-
Mental trauma:- 1000/-
Miscellaneous expense:- 1000/-

Total: 9020 inr

Failure to compensate us with a descent amount will make us to go to the court and move legally. Mere credits in the zoomcar account is not an appropriate way to compensate us for the damages caused for the breach of contract caused by the zoom car company.

In hope of positive reply,

Rishad kochery
(B. A ll. B student)

I have uploaded my driving licence, aadhar card also my live. Photo on zoomcar app, although my aadhar card and photo is verified but my licence is still on review process for more than 2 days, i couldn't delete the licence image to add more clear one, also i had mailed them my problem, but no response, i want to book a ride for tomorrow with my family, please make this correct.

Hi,
I am a regular user of Zoomcar services and I have strictly followed the Zoomcar policies in all my bookings. But recently during the sale of 28th May to 31st May 2019, when I tried making payment, it showed that my account is blocked.
Also, I have uploaded my license my times for validations, and every single time the license approval is declined.

Can you please unblock my account and validate my license?br...

It is with reference to my booking id jps6bdc3j. I had booked a hyundai i20 and at the end of the trip after locking the car i remembered that i have left my earphones inside the glove box underneath the driver-handrest side of the car. Can you please suggest how to get it back, as i couldn't open the car after locking the car at the trip-end and i left my earphones in the car.

Zoomcar the chor car company, i have booked a tata tiago in indore, i have booked car for 350 kms so i supposed to have filled fuel in that car, when i reached the zoom car location there was no any person to help, by mistake i didn’t see the fuel type of vehicle because no badging was there in the rear, and filled the car with petrol with 1000 rupees, at 11pm night i was with my family, i found that car has some issues, so i stopped driving and called customer support for help. They told me don’t start the car, i thought they will arrange a cab for my family but there was no cabs arranged for me, at 2 am crane come to my location and take that car from me. Zoom car didn’t provide any substitute car to me, i also had remaining 200 km. After second day i see my balance in zoomcar app and found that they have already deducted my 5000 rs security deposit amount and added 5000 rs as outstanding amount more for car break down. Total loss i have received is 14492 rs without seeing any of service cost receipt of car.
When i talk to customer care and asked to show me car service receipt they told me that we have no option to show these kind of stuffs that means if any car will break down they will charge 10000 rupees from you.
My booking id was : jps6bui41
Mobile number : [protected]

After the trip got over, i tried to lock the car but was unsuccessful in doing so. It kept giving error. I tried calling customer service but failed. Waited for like 20 minutes. No response from customer team. I locked the car manually and took the keys with me to keep the car safe until an associate calls.
I was charged 10k as penalty for the same. Would it have been better to keep the car unlocked and unsafe?

Booking id: jps6b0r37
Car: baleno

My registered mobile no is [protected]
And email id is omkarmx2. [protected]@gmail.com. I have successfully ended the trip and then you people send me a mail that liscene not approved and blacklisted that account. So i made a new account with no [protected] their you successfully approved it. Now i'm closing my second no. So i request you to remove my first registered no. From blacklist and approve liscene for the same account.

I had booked the mahindra scorpio for a period of 5 days from 6th may 2019 onwards at bangalore. The car broke down at ooty on 7th may.

I was travelling along with my 72 year old mother and two young children along with my husband. I was stranded in ooty without any car replacement.

On 7th of may i had to make my own arrangements to move out of ooty after which you have levied extra charges saying that i have overused the vehicle. How is it possible?

I have been subject to trauma during my holiday as well as dealing with incessant calls to and from with zoomcar employees.

You have sent me a notice on my email and i can't even reply because there is no mail option.

Kindly look into the matter before levying extra charges when i have not used the vehicle.

I also filled additional fuel of 2000 rupees before the vehicle was towed away.

Awaiting for a response.

Zoomcar is cheating people by not mentioning abt the speed limit as 80 and they are not telling abt the permit for kerala which costs 2000rs. I have wasted 150 talktime calling their customer representative doesnt help, her name is malvi (She said if permit for 3, 6 or 12 months zoomcar will reimburse.

I have been calling them to enquire about the speed governer but they dont want to help at all

Dear concern department,
This is to bring your kind attention in the incident which took place in jaipur with booking id jps6bwhvb, there's a damage of driver side front window which costs 2000 as per your schedule rate given in the policy, i'm ready to pay for that which is more than the charges of getting it repaired (Attached an estimate of maruti suzuki authorised service centre jaipur) which is 1309.
I was told by zoomcar's customer service under guidance of jaipur police (Si sadhuram - [protected] badi choupad, ramganj bazar) to get it repaired or pay the amount after getting the vehicle inspected from maruti authorised centre which comes 1309, also i will not be charged late delivery of vehicle since this mishap happened still i'm being charged 629 rupees for an hour delay.
If i refer your policy i find that there will be a delay charge of 300/ hr.
My app is showing i drove car 115 km's which is wrong, pls refer the attached meter reading which was 34647 at the time of starting the trip and 34705 at the time of ending the trip.
I also have enclosed the fuel bill of 500 rupees which your policy says i will not be compensated.

I was really devastated by your service response, i had to wait in the police station for 7 hrs, even today i'm getting such mails.

Kindly get the bill revised so that i can make the payment.

Warm regards
Anil singh
[protected]

I have canceled my booking in zoomcar and the person from zoomcar services has called and replied that the money will be refunded but from past 1 and half month none of the services are responding. Once the person from zoomcar customer care has responded to my call and then later on i am not able to connect to any of the calls and from my registered phone number i am not able to give complaints.
Money refunded 4347
Booking id jps6bc7h6
Car jazz

Below mentioned are the two confirmation messages from payuib for respective trips:

Transaction no. [protected] for rs 10717.00 done for www.zoomcar.com has succeeded

Transaction no. [protected] for rs 10717.00 done for www.zoomcar.com has succeeded

Please process the refund soon as it is a relatively big amount and advise on the recommended payment method to avoid this.

Hello sir,
I tried to make a booking for a maruti swift (Red color) pick up from bangalore from 31.05.2019 11 a. M to 01.05.2019 11 a. M @ rs.2252 for 240 kilometers free. The total charges were rs.5252 (Rs.2252 + rs.3000 as security deposit). The mode of payment was through net banking through sbi. The payment process was successful, the amount was debited from my account. I have attached the screenshots of my account statement with the narration for the transaction. But it was stated as "payment failure" when i was reverted back to zoomcar page. Kindly look into the issue and let me know when the refund would be processed.

I have booked car on 20-5-19 in mangalore and I picked a car and I have paid 1770 rs approximately and excluding fuel and free for 260kms and I traveled to Mysore and I having timing till 5 am I have toiled car at previous day 4pm and I have given drop to Mysore in nazarbad forum center mall and they said sir we not got any information about car so they said you can call customer care and I called them they said you give drop location for mangalore it’s self so I said there is some fight between me and customer care ok I left it and slept and decided to leave the car in mangalore I called customer care at time around 7:45 am so they said how time do you need to leave car so I said 6 hour and they said time sir it is already time and you should pay 4160 and I paid excluding fuel and I went mangalore and left car there is old damage and I have made little damage like little dent and scratche and head light little bit crack say maid a bill of 7000 but my father is also in automobile field they said it cost around 2.5k and we went with him to lunch and he said I will not come for lunch and after 25 min he came and said sir you should pay extra 7000 totally 14.5 k so I said u put a case we will fight and after 5 days they have mailed and that mail is not working so i called customer Care mam that mail is not in work plz I will give another mail you can send to that mail so they said there is no option like that and I have mailed in Zoomcar support up to 5 time but they also not respond and i have proof and evidence I can fight in court

I had booked a zoomcar on the 17th of march, 2019 at around 9:00 a. M. I had booked it for a period of 7 hours, 10:00 a. M to 5:00 p. M and had to cancel because of an emergency that i had to look into. I was charged ₹3532 + ₹500 as cancellation fee. It’s been more than two months now and i haven’t received my refund of ₹3532. I have sent many emails asking for my refund but no response as of yet. Please review this and return my money.

Booking id:jps6byrfz
I have booked swift at on zoom car app from 22nd may 10:00pm to 23rd may 10:00 pm, and on 23rd i wanted to extend my booking till the next day so i did and paid the extended booking charge, the second day too i wanted to extend my booking and i did and paid the excess amount and on 25th may 10:00 pm i returned my car and the app showed that the trip was complete and no outstanding amount to be paid. To my surprise i could see an outstanding amount of 5296/- for my booking and when i saw the payment summary it shows that 5000 as inconvenience fee and for what god knows.! Seriously a bad service and when i call to the help and support the call gets cut automatically in between. If this is the situation then i would recommened all my collegues not to use zoomcar application.

We booked a car on 31.03.2019 for the next day, i. E, 01.04.2019 through the zoom car website.

Relevant information:

Pick up address as provided: (Pune, viman nagar (New airport road, sakore nagar), behind dhone autombiles (Royal enfield service center) new airport road vimannagar, pune.

Drop off address as provided: domestic airport (Multi level car park - p5), 4th floor (P5), pillar no p5-f4 & p5-p5 multi level car park, terminal 18, domestic airport.

The details of the car we booked are as follows: mahindra scorpio, vehicle no: ka 51 aa 7835.

Pick up and drop off time as per the booking: 07:00 am to 10:00 pm

Booking id: jps6b701g

Issue:

1. We reached at the pick up address (Given above) at 8:30 am on 01.04.2019 to collect the car. But, there was no car at the pick up address. We found a shed like office nearby and enquired about the same. The staffs there were not able to help us that he himself was having no idea about what to do. After 40-50 minutes, he informed us that the car was at some workshop for some maintenance work and won't be getting it today.

2. We tried to connect with the zoomcar customer care office but, no one was answering the phone. The staffs at the office were also helpless and was not able to help us. We wasted almost 3 hours waiting for a positive note from their side. There were other zoom car customers who were dropping and picking the cars. We finally returned after waiting there for almost 3 hours.

3. Even after 50 days from the incident they haven't followed up the incident nor refunded the amount back. As a consumer, i was shocked by the actions of a well established company like zoom car.

4. All the plans for that day got wasted due to the same. It was even my birthday and a drive through mumbai-pune express highway was actually the reason i was there for.

Compensation

I would like to claim a compensation amount of rupees: 7000 inr

Booking (3000) + mental harassment and wasting time on my birthday (3000) + miscellaneous expenses (1000)

Finally we took a cab which charged rupees 1600 and rushed to get our flights from mumbai airport.

I was shocked by the irresponsible actions from the part of a well established company like zoom car.

Phone no: [protected]
Name: rishad