Zoomcar Complaints & Reviews

Dear ZoomCar,
I have been complaining you since the end trip. Though i have paid all the liability but you willful false charges are haunting customers around country.
Few points i would like to share:
1) I Had booked i20 elite but what i have been delivered/asked me to pick from abandoned place was i20 estra with serious damages on car. My booking id is JPS6BA6RK.
2) The car was not up to mark and its left hand side bumper was damaged and torn off before i picked car. I have photographs and shared with you so many times.
3) Zoomcar asked me to drop the car at same parking where i picked, that place was not have any proper parking and car had to leave on stones rumbles.
4) when i dropped car i gave feedback of bad condition of the car which does not even have breaks. In stead of showing concern and making a polite sorry note you suddenly lieved 4000 penalty.
5) I agreed to pat but i wanted to know the proof. The grounds on which you charged me but to no avail from your side
6) No intimation was given to me but served a legal notice.
7) I tried to contacr customer care regarding issue but could not succeed.
8) I have filed a consumer complaint along the bills which you did not provide till yet.
Choice is yours, you want to do business or want to just loose customers like me who books cab/rental car for works, not for pleasure.

Thank you

We have complained multiple times over email/ app of zoomcar. There is no person we can talk to when we dial their customer care number.

We have sent 4 emails for a full refund of Zoomcar reservation JPS6BWQJ1. This reservation was autocancelled because profile verification was pending. But zoomcar has still not refunded the full amount of the booking fee . Please respond at the earliest.

Thanks and Regards

I have been using the Zoomcar from last couple of years and I am the premium member for the same, but my last trip turned out to be a worst trip I ever had in my life.

I booked XUV(7 Seater) on 3rd June, 2019 from 10:30 AM to 4th June, 2019 11:30 PM. My BOOKING ID is JPSBD8BI. I paid a total of 2610 INR.
Firstly when I navigated to the pickup location, I couldn't able to find the car. I called to Zoomcar Support for help, so that I can find where exactly the car is parked. After getting instructions from one of their employee, I was still not able to find the car at the required location. Finally they called the owner of the car to find where exactly the car is parked and the owner promised that he would be reaching in 2 minutes to the same location. He didn't arrive for another 15 minutes, post which i called back at Customer support to confirm the same, they called the owner of the car to confirm if he will be going at the required location or not, to which he said that he has got some emergency so the car won't be available. By this time I already wasted an hour with my family standing in the 43 degree Celsius temperature.
Zoomcar employees told me that I have to wait for 15 minutes so that they can arrange the new car for me. They agreed on giving me to-fro charges of the cab and asked me to pick the new car from different location. I reached to the new location after travelling for 40 minutes. When I tried unlocking the car from zoomcar app, it didn't get unlocked. So again I have to call Zoomcar customer support help. They tried unlocking the doors but even they faced some issue because of which car didn't get unlock. After waiting for another 15 minutes, somehow the doors get unlocked.

I started from Jaipur to Ranthambore National Park. After travelling 90 kilometers the vehicle stopped suddenly in the highway road(Village Area). I tried to start the vehicle many a times but it didn't start. Later I called zoomcar support for help, to which they responded that they need another 15 minutes to look into this issue. The response from Zoom customer care was not prompt. After making several calls to customer care, they didn't even registered a complaint for the break down. They asked me to put some diesel in the car, although the diesel tank is showing me 75% full on the odometer. I had my complete family with me in which I had a 1.5 year old kid as well. It was a village area, so unable to find the gas station nearby. Somehow I gave extra money to village people and asked them to arrange diesel for my vehicle. When I opened the diesel tank, there was no cap on the tank. I have sent the image on zoomcar whatsapp number as well. I got so frustrated since I was with my family including a 1.5 year old kid. It was 3:30 in the afternoon and the temperature was around 43-45 degrees.

Zoom did not offer any alternate vehicle for our trip though I mentioned that I have made hotel reservations. Instead they suggested to make our own taxi reservations for the trip. They also said that complete amount of 2610 INR would be refunded back in your account. Somehow I managed to get a INNOVA Taxi in that village area which took us back to Jaipur since I cannot wait for another 2-3 hours for the towing van to reach to that location as I have small kids.

I had to make my own transport arrangements which costed me a heavily. Also I had to book a hotel in Jaipur for another night which costed me around 15K.

After 4-5 days I got to know that some outstanding amount of 9, 763 INR is getting displayed on the zoomcar app. When I called the customer care, they mentioned that INR 9, 763 is charged for vehicle damage. Although I left the vehicle at safe place, I have also sent the pictures of the car before leaving from that village location. It's kind of a fraud activity Zoomcar is playing with the premium customers as well.
Moreover, they did not mention anything about refunding the promised amount.

PROBLEMS FACED BY ME ARE MENTIONED BELOW AND PLEASE PROVIDE ME A SOLUTION TO EACH ONE OF THEM.
1. Why the cars are shown as available on zoomcar app, if the owner has to take the car for some emergency? Even after the emergency also, you didn't remove the car from the list.
3. Refund amount of to-fro charges of the cab because of new car provided by you. This was already promised by you.
2. 9763 INR damage charges applied to my account when I was already told that I will get the complete booking amount of 2610 INR refunded back in 5 working days.
4. Fuel sign was not correctly getting displayed on the odometer for the booked car. Who is responsible for this?
5. No diesel cap on the tank. Images already shared with the zoom on whatsapp number. Why such cars are listed on Zoomcar app if there is no maintenance.

Apart from this I would also like to mention that because of Zoomcar and the vehicle provided my entire trip was wasted.I had to book a hotel in Jaipur again as I could not reach the already booked hotel as the car broke down midway. In all we faced a huge financial loss as well as we also faced a very big metal torture because of Zoomcar. .

I am still waiting to hear back from Zoom.

Regards,
Ashish Naruka

I have Booked zoomcar for 8 days 2155km with fuel package..but there is no fuel in the car
i have purchased 9.5k fuel in the whole trip i have every bill of fuel.. i completed with trip, But zoomcar refunded me only 7.6k WTF..!! im a middle class guy i have took loan from my friend to purchase fuel.. now they are cheating me they are saying that according to estimation we will povide fuel refund.. according to they 12km per liter is mileage... ok for 2155km it will cost 16k.. i have purchased 9.5k ..this people is cheating my money

We have rented zoomcar on 16th June 2019 and we have dropped the car on time and met owner of the car too. He has checked everything in front o[censored]s, thanked us and happily waved us and next morning we received a message saying due to missing documentation, there will be charges of 10000 Rs. First thing, what we ll do of his car documents when we even dont have a car and secondly when he checked everything in front o[censored]s then why he didnt mention anything in front o[censored]s. When he saw me taking video of car then he knee he cant make any false accusation of damage so he complained for documents.. when we contacted zoomcar, they said they will refund the amount within 24 hours but nothing happened. This is serious [censored]. How someone can be so greedy that they dont even think before putting false allegations. Have some humanity people. Never ever go for zoomcar. Before deducting the amount, they didnt even think what we will do of those documents and why we ll miss some document which we have not even touched.

I booked my trip on 8th June. While picking up the car there was a damage in right side of the car and same has been uploaded in app itself. After returning the car they charged me again for the same damage which was there even before I pick the car.
Even after writing continuously to zoomcar attaching the same images which was taken at the time of picking up the car there was no reply from them.

I had a very bad experience with zoomcar and worst customer service I have.

I want my refundable deposit back and am in no mood to pay for the damages someone did. I don't want the same reply stating tat go through the policies.

I want the refund to be processed soon before I file a complaint again zoomcar

I[censored] have doubt kindly find the images tat I uploaded during the pickup of car

I completed my trip on 1st June. And I received the SMS saying tat I will receive my refundable security deposit amount on 17 June. It's almost 17 days till now I didn't receive the amount. I mailed zoomcar support mail but no-one replied me back. Also I couldn't find a contact number to reach them instead writing and email to support and getting a reply from a bot. Worst customer service ever. I would never ever recommend zoomcar to my friends. I would recommend my refund to get processed immediately before I file a complaint in consumer forum

I booked zoomcar on dated 10/06/2019 swift at booking id is jps6be7rh i fill fuel 1500 rs but now they deny for reimbursements. I booked with fuel car but there is no fuel in that car so i fill the fuel and upload bill with kilometers but when i call to customer care they deny for fuel reimbursement.
If i booked with fuel car and properly upload all the photos of initial and end kilometers they why reimbursement is not done if my reimbursement not done then i complient against company for mentally harassment

My account was blacklisted without giving any reason or sending me any email before doing so. No reason is provided.

There was no intimation from the zoom car customer support.
Also I have tried to contact zoom car customer care number, but without any booking id, I cannot reach the customer care support.

also there is no option for reactivation of the account.

my account email id : viks.[protected]@gmail.com

I have been charged incorrectly for the cleaning charges. I had uploaded photos on the app while ending the trip and it was raining heavily that time as it is Mumbai. And the car was clean from inside too. A cleaning fee of 1000 rs. is unjustified and I want the refund for the same ASAP. This is completely compromising with my peace of mind. Horrible services by zoomcar. Extremely disappointing.

This is regarding my booking id with Zoom car - JPS6BOUF9
CASE:1244808

I've taken Mahindra XUV 100 on May 1st 2019. The vehicle pick up address in my app shown as Keys hotel, Plot No-6 1st Phase Industrial Area ITPL Road, Opp Graphite India, 560068 Bangalore, India

See the booking photo and to my surprise it was not there and the person over there just gave a weird smile to refresh and check app again, the new address now is Brookefield mall (Kundanahalli gate), in traffic it took almost 1 hr to reach car and the overall journey wasted by 2 hrs.

Now the interesting point and the harrasment I am facing from Zoom car, I have been given the CAR with fuel @ 33% - 11.33 ltrs.
Attached is the snapshot of sms I got, also the overall trip I have driven almost 590 Kms with fuel filled for around Rs.1970 and Rs.500 and returned the vehicle back with some 40% fuel which is more than what I took it.

Attached the bill copy of Rs.1970, other Rs.500 diesel in remote location in Tumkur, so in this case I should get a refund but the Zoom car guys are irritating me to pay an amount of 3488 as outstanding.

I want to go to police to sue this guys but before want to post here to get an answer please

I'm being blacklisted for no reason. And I'm a super miler as well.

I request zoom people to revert back with proper reason and action.

I'm trying to book a ride from past 3 weeks and getting the same answer.

At least you have to start an option to call you guys, it's taking too long to resolve these things.

Make sure you will be responding me to below mentioned email address.

balurocky.[protected]@gmail.com

Thank you.

I was travel with my family members to my native suddenly my car was breakdown at 13 night 11pm i call customer service they are not helping 1% also they are safe fa car only not considered my famiy members we all are standing in road side. i rasised the complaint, they are jus refund 942 rs only but i spend 10k fa my native to come my place, This is show the zoomcar worst activity how to help the customer totally i loss 10k. id jps6buu23

I had rented a car from zoomcar on a no-fuel plan basis. They gave me a car with just 15% fuel. As our journey of coverage wasn't fixed we filled up fuel of 1000₹ (of which i have the receipt) to be on safe side. While returning the car the fuel was a lot left than the initial amount. Upon asking for reimbursement of the same fuel which i filled extra to be on a safe side, they refused to give any kind of reimbursement for the same. They said i should have calculated the fuel consumption of the car, of which i had no idea about, before starting the ride.

Since January i am trying the contact numbers of zoomcar.
There is no response and my refund for 2 trips are still pending.
Issued one car in Mumbai in january.
And the other one in Delhi
It was said by the company that i will get the refund in 15 working days.
It has been 5 months and i have still not recieved it.
I can't even connect on call.

Zoom car promised me to pick a car with in 4KM area but car pick up location 10km around from my house. My concern is that I picked up car from 10KM and also dropped car again 10Km from my house.
After completed ride then send message for 300RS extra. Can you please help how to handle to Zoom Car. They forcing me to submit 300 or warning me to AUTO DEBIT from my card. Is there any solution to stop AUTO DEBIT...

Please help me...

I have booked a zoomcar from 19th June to 22nd June using the 50% off code and paid 12999.
Due to some personal issue I was unable to avail the Service during the period, hence cancelled the booking on 4th June, however i received the confirmation of refund for 2999 which is a security deposit.
But i paid 12999 and as per the policy i need to get 12799 rupees. Can you please help me on it....

Dear Zoomcar,

I Made One Trip For 9th June 3Am To 11.30 PM, Booking I'd ( JPS6BSEBN) My Booking Location Is My Homes Nearby But You Give My Pickup Location Before 2hr Booking Time In 16KM Different, It's A Not Problem But Made Trip for With Fuel But You Give Car In 1Point Fuel I Filled 2000 Rupees Fuel, my Trip Also Completed But I got One Sms From You Your Booking Was Cancel But I completed My Trip I Have Some Fuel Bill, But Don't Have Bill Option Option In Zoomcar App, I Already 2time Told Customer Care Still Now Iam not get Any Response From You So You Please Do Needful...

Yesterday i.e. 13.06.2019 i booked the zoom car with a booking ID JPS6BV7U8 for 24 hours and paid the amount. After receiving the payment, they started the process to verify the profile and said that DL was rejected due to multiple profiles. As a result of this, i had to cancel the trip and they deducted 937 Rs for cancellation and 300 Rs for delivery charges. They could have very well verified the profile first and then accept the payment. If they have done so, customer would not be losing hefty amount in way of cancellation charges and delivery charges. This procedure of accepting the payment first and then verifying the profile is with the only intention of cheating the customers. They suck the money from the customers . Even though the profile verification is pending, they have sent the car to my delivery location only to deduct Rs. 300 delivery fee. They could have waited till the profile is verified and then could have send the car if they dont have the intention to cheat the customer. This is the level of customer service rendered by Zoom car.

ID:JPS6BE54W

The car location is shown as Sireesh auto-marathalli for pickup. But when I reached the location to pick up there at 11:00 AM there is no zoomcar office and no zoomcar, it has been shifted to Sakra Hospital-bellandur.

I called up the customer care executive and she gave me the latitude and longitude of the car location which was around 6 kms away from the expected location. I reached the location and nothing was there.

At 1 I got a call from [protected] telling the location to be bellandur for pick up whereas in the app it still shows Sireesh auto-marathalli.
With some arguments about the trouble caused by zoomcar we were ensured that compensation would be provided through zoomcar executive.

while returning we returned it to the same place at 11:10 pm and we faced the same problems, another fleet manager was there and he arrogantly told us that he can't do anything about this (He told that he is not allowed to call the zoomcar customer support) and this is our problem and we have to sort it out. After an hour or so by various arguments with the customer care & fleet manager, they finally accepted the car which led to delay in returning them the car.

But due to this irresponsible management, we had lost two hours in the morning while looking for our car location. and even after coming back we had to spend 2 hours to return the car, where we did not do anything wrong and the everyone(fleet manager, customer care execurtive) told they are not responsible what has happened.

If they are not responsible, then who is?

I want my compensation for the ill-treatment and mind harassing act by the zoomcar officials.

I would definitely not recommend anybody to use zoomcar.