Zoomcar Complaints & Reviews

I have canceled my booking in zoomcar and the person from zoomcar services has called and replied that the money will be refunded but from past 1 and half month none of the services are responding. Once the person from zoomcar customer care has responded to my call and then later on i am not able to connect to any of the calls and from my registered phone number i am not able to give complaints.
Money refunded 4347
Booking...

Below mentioned are the two confirmation messages from payuib for respective trips:

Transaction no. [protected] for rs 10717.00 done for www.zoomcar.com has succeeded

Transaction no. [protected] for rs 10717.00 done for www.zoomcar.com has succeeded

Please process the refund soon as it is a relatively big amount and advise on the recommended payment method to avoid this....

Hello sir,
I tried to make a booking for a maruti swift (Red color) pick up from bangalore from 31.05.2019 11 a. M to 01.05.2019 11 a. M @ rs.2252 for 240 kilometers free. The total charges were rs.5252 (Rs.2252 + rs.3000 as security deposit). The mode of payment was through net banking through sbi. The payment process was successful, the amount was debited from my account. I have attached the screenshots of my account statement with...

I have booked car on 20-5-19 in mangalore and I picked a car and I have paid 1770 rs approximately and excluding fuel and free for 260kms and I traveled to Mysore and I having timing till 5 am I have toiled car at previous day 4pm and I have given drop to Mysore in nazarbad forum center mall and they said sir we not got any information about car so they said you can call customer care and I called them they said you give drop location for...

I had booked a zoomcar on the 17th of march, 2019 at around 9:00 a. M. I had booked it for a period of 7 hours, 10:00 a. M to 5:00 p. M and had to cancel because of an emergency that i had to look into. I was charged ₹3532 + ₹500 as cancellation fee. It’s been more than two months now and i haven’t received my refund of ₹3532. I have sent many emails asking for my refund but no response as of yet. Please review this and return my...

Booking id:jps6byrfz
I have booked swift at on zoom car app from 22nd may 10:00pm to 23rd may 10:00 pm, and on 23rd i wanted to extend my booking till the next day so i did and paid the extended booking charge, the second day too i wanted to extend my booking and i did and paid the excess amount and on 25th may 10:00 pm i returned my car and the app showed that the trip was complete and no outstanding amount to be paid. To my surprise...

We booked a car on 31.03.2019 for the next day, i. E, 01.04.2019 through the zoom car website.

Relevant information:

Pick up address as provided: (Pune, viman nagar (New airport road, sakore nagar), behind dhone autombiles (Royal enfield service center) new airport road vimannagar, pune.

Drop off address as provided: domestic airport (Multi level car park - p5), 4th floor (P5), pillar no p5-f4...

Booking id: jps6bwor2

While returning back we notice that the passenger side orvm is loose, on closer inspection i saw that it was fixed with few screws and which must have become loose during the course of my driving. I didn't even touched that orvm during the whole period of 3days it was with me as i am not used to it.

Still i agreed to pay for the repairs as a good will gesture, but was in for shock when to...

I booked a tata tiago with registration no. Mh43bg6874 today i. E 27th may'19 around 7:30 a. M. My booking id is jps6bpeyc

My start and end trip details are as follows :
Start trip - 27 may, 09:30 am
End trip -27 may, 08:00 pm
Location - mayuresh srishti, lbs marg, bhandup west

The amount i paid was rs. 3535 (Booking fee - rs. 535, security deposit - rs. 3000)

I had booked...

Name - rohit kabra
Booking id - jps6f94z5
Payment done on 29 march - 4339 via debit card
Total cost -2104
Refund - 2235
Arn no[protected]

I have booked a car on 29 march with that booking id. It's been 2 months but i haven't received thw payment in my bank acc. When i complained they gave me arn number, which is useless because my bank doesn't track such things.
Send me the refund...

Jps6bglr7
I have booked a car and gave the car back and zoom car initiated my refund as well. After a day they are sending a mail i need to pay 6000 as damage charges. I told them send pics with timestamp and there is no reply from them till date. I have checked with agent he told the issue he raised was not related to the car which i took. Even after repeated mails and calls there is no proof being sent by them till date. Today they...

My name is santosh stg. I subscribed swift at car for 36 months and i fulfilled all the formalities to receive the subscribed car. But, the zap sales and zoom car authorities are responding through the indian consumer complaint forum with vague statements as to contact the zap [protected]@zoom car email or phone and as they will revert with the required details. I decided my self as i left the issue to the zoomcar and zap sales authorities regards...

Today we made a booking in zoomcar due to unavailable of charge in electric car we contacted to customer care but they had not responded properly and we took another vehicle available at the zoomcarr site. Nearly we wasted 35 minutes after that customer cate people responded and updated the booking due to this problem we were late for 2hr and we tryed to extend booking but its showing "unable to extend booking" and now the due fee is nearly...

I would like to know exactly what is happening. I want to know exactly what is the reason of this outstanding amount which zoom car accused on me, without proper communication with me how could you made a huge amount outstanding. They are simlply accusing me that they lost their rc book so you have to pay 10000. If i made booking how could i stole someone's rc book. You guys don't have the sense to think and whenever i call customer care...

I have booked car 8.5.2019 they told refund will be made on 15 days but now refund not refunded to me, they are not responding cheating, it had took around 15 days from booking date the
I'd jps6bh893 i wish to file a complaint on them zoom rent car coimbatore

They are not responding to mobile call and email to i have mailed around 15 times...

I have completed my trip on 28th march 2019 and till now i haven’t received my security refund amount back. The policy say that amount will be reflected upto 15 days and its already 3 months. Worst service i have ever seen. Very poor experience. I have called and mailed them many times but they are not providing me any reasonable response. I'll never recommend zoom bar to anyone. Pathetic people.

Booking id: jps6fffyrbr...

Terrible support for my completed trip.
1. Horrible customer service representative especially pritam vishal and chand. No one knew what they have or suppose to do with customer who is in genuinely stuck in bad situation.
2. Car handover by rahul guy was horrible no cleaned car and when asked they said it has just came from another trip. No usb working
No way to charge phone. Tires were not filled with required psi...

My name is santosh s. T. G and i have been made 3 complaints in indian consumer complaints forum, regards zap subscribed swift at car not yet delivered and the required zoom car company formalities to release the car has been fulfilled by me. I made payment for zap subscription for more than one month and 11 days. But, till now they are not yet responding to confirm the zap subscribed car delivery date and car number to me. The zap sales...

My car is in zoom car., the car was supposed to be serviced bec of a battery damage and owner has to take care if it. I was taking care of it, and i asked executive to block car and asked if i'll get downtime, she said yes.

Shared the recording with team and now everyone is sending automated mails.

Mail: [protected]@gmail.com

I have recording of call....

We have booked zoom car on 13th may from thane with fuel, when we reached at car place no person is there we unlocked the car through app name also car was totally without fuel, we call the zoom car person they said fill up the fuel we will reimburse you the amount after that we dropped the car same condition nothing damagedand all but after 2days they msg that we will charged u 6000 damaged loss. This is fraud company, they harassing customers....