Zoomcar Complaints & Reviews

I have made my rental car booking with zoom car on may 10 (#jps6bu8lu) and made the whole payment in advance ₹ 18347 more than a month in advance for my trip from kochi to thiruananthpuram from 15-23 june.
I had made all my plans, hotel reservations for travel from kochi to thiruananthpuram for 8 days based on this car rental booking.
I was supposed to be provided the car at kochi airport at 8 am on 14th june however it did not happen and i then approached the zoom car parking lot and asked the zoom car staff for the booking and he said he is not having the vehicle (Ford ecosoprt) that i booked yet however there are another 2 vehicles however he can not give it until zoom car asks him. I then tried calling zoom car more than 10 times however i had been asked to wait for another 10 min everytime as they will call back which never happened.
I was strandedalong with my family in the sun and then eventually the zoomcar booking was cancelled wothout my consent and was told that my amount will be refunded. If i had done the same thing i. E. Cancelled the booking after the due date, the entire amount that i had paid would have been forfeited. However here i am stranded with family inn kochi and all my furrther plans and reservations being sent for a toss just becaused of this highly unprofessional behaviour of zoomcar.

Totally unacceptable

We booked a car for a trip with Zoom Car India PVT LTD on 31st MAY with booking ID # JPS6BSTUV, Zoom car provided the damaged car, the car was not even serviced before providing. There was a diesel leak from Diesel filter as soon as we picked up the car, so we reported a breakdown. They took the car back and didn't even provide an alternative car for our trip. They took almost a month to come up with lame reason that there was an under chassis damage. We didn't even start our trip and also it was a diesel leak from Diesel filter, so there cannot be under chassis damage. Zoom car is not even providing the report of the same. They are not providing my refund amount for the same. They are just claiming that there is no policy for claim or refund in this situation. They are providing the worst customer service. This should not happen again to any other consumer in future. Zoom car is fraudulent. They are looting consumers by not giving proper service and also by giving lame reasons and not providing the refund amount. I want Justice for this. At least a report from service center regarding the root cause and also the justification.

This is regarding booking id jps6bvkv.
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed by zomcar we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and the executive there verified the car for a good 5 mins and then said we are good to go. The next day i got an email from zoomcar that i need to pay 40rs extra for extra mileage which i ackowledged, however yesterday (I. E. Apr 24th 2019) i got an email from zoomcar that i need to pay 10, 000 rs extra for a damage, no details of the damage were shared and i thought it is an mistake with their system and asked to to validate and they came back to me within 3 hrs in the night (2am to 5am ist) that they are valid, i told them that the charges are not valid and asked them please atleast share what damages you are projecting and claiming for since no email or communication was done with me on this. They came back saying a underchasis of the vehicle was damaged during my trip and when asked to share a picture they shared some under the car picture with us. We asked them how did they know that they happened during the took the trip and they said they got to know this after inspection of the vehcile after my trip, which we dont agree since nothing happened during our trip and then executive asked me to prove by sharing pictures before i took the trip. My question is, how do you expect a customer to do the under the car inspection, we are no mechanics to do that and no instruction are given by zoomcar that we need to take under the car pictures also.

When we asked if they can show us images or inspection report which they have done prior to we taking the trip, they didnt had an answer for it. This is really bad from zoomcar to levy charges which customer has never done and it looks more like a fraud, they are asking us to pay the outstanding amount within 7 days if not they will charge 18% interest and then will file a case. What is expected to be done here?

* if damage was there, why have we received message which says there is only 40rs outstanding the next day

* requested for the images with time stamp for damage but those are not provided yet, just one picture which doesnt have timestamp and some under the car picture

* damage is reported after 7 days of dropping the car

* no investigation proof provided from zoomcar side. I asked for previous inspection report with images prior to my booking and they say they cannot provide

* also, no damage charges listed on their website (Please find attached image) for e2o dash car which was rented for this reservation. How would any customer know how fair is their charges?, if they really had damaged he car

This is regarding booking id jps6bvkv
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and the executive there verified the car for a good 5 mins and then said we are good to go. The next day i got an email from zoomcar that i need to pay 40rs extra for extra mileage which i ackowledged, however yesterday (I. E. Apr 24th 2019) i got an email from zoomcar that i need to pay 10, 000 rs extra for a damage, no details of the damage were shared and i thought it is an mistake with their system and asked to to validate and they came back to me within 3 hrs in the night (2am to 5am ist) that they are valid, i told them that the charges are not valid and asked them please atleast share what damages you are projecting and claiming for since no email or communication was done with me on this. They came back saying a underchasis of the vechicle was damaged during my trip and when asked to share a picture they shared some under the car picture with us. We asked them how did they know that they happened during the took the trip and they said they got to know this after inspection of the vehcile after my trip, which we dont agree since nothing happened during our trip and then executive asked me to prove by sharing pictures before i took the trip. My question is, how do you expect a customer to do the under the car inspection, we are no mechanics to do that and no instruction are given by zoomcar that we need to take under the car pictures also.

When we asked if they can show us images or inspection report which they have done prior to we taking the trip, they didnt had an answer for it. This is really bad from zoomcar to levy charges which customer has never done and it looks more like a fraud, they are asking us to pay the outstanding amount within 7 days if not they will charge 18% interest and then will file a case. What is expected to be done here?

* if damage was there, why have we received message which says there is only 40rs outstanding the next day

* requested for the images with time stamp for damage but those are not provided yet, just one picture which doesnt have timestamp and some under the car picture

* damage is reported after 7 days of dropping the car

* no investigation proof provided from zoomcar side. I asked for previous inspection report with images prior to my booking and they say they cannot provide

* also, no damage charges listed on their website (Please find attached image) for e2o dash car which was rented for this reservation. How would any customer know how fair is their charges, if they really had damaged he car

This is regarding booking id jps6bq7nn
I rented a brezza on the 24th of april and the engine was getting heated repeatedly. I called the zoomcar executives and mentioned this problem - they asked me to switch off the engine for 10 minutes and resume driving. I did the same, and i was not even driving continuously for long for before that.
But the engine got heated up again and the car broke down. Zoomcar asked me to pay 10k and said that once the issue is resolved, the amount wil be refunded. But in a few days time, they slap a fine of 102962 extra!
And they say it was for excess usage, which never happened. When talking to zoomcar executives, they say that if no complaint is registered at the time of pickup, the car is assumed to be in perfect condition.
My question is, how do you expect a customer to check cooling system of a car? The car was faulty, the engine got heated again and again and even the zoomcar executives asked me to resume driving after 10 minutes! And now i'm being slapped a fine of 1 lakh for doing what the executives asked me to
This is complete fraud. What was i expected to do?

Iately
Zoom car — zoomcar cheated me for 60, 000rupess plz refund my money to my account immediately

1 review
Jp homes 129/b, lb nagar [protected], hayathnagar, rangareddy district, andhra pradesh, india
Sh shyamsunny321 on jun 25, 2019
Mark as resolved

Respected sir,

Our prime minister (Narendra modiji) should take action on zoomcar for cheating poor people

I'm a shyam mobile number [protected]. Iam subcribed fr verna car in zoomcar company

60days back but they didn't given me a vehicle and not saying anything then i asked my 50239 /- money refund to my account

But they refnded only 30k remaining 20k i wanted even i paid intrest fr 50k is almost 6k fr 2months.
Which borrowed so i want money back zoomcar is farud company is cheating the custmers even their phones r not answered they will not given proper infrmtion.

Purely they will cheat the custmesrs by telling lies that blady custmer care excutives also like that they will not do justice to the custmesrs

Their terms and conditions says that refundable security deposit is 20k but they not given to me.. I want my money back with intrest total 60k otherwise i will go to civil court and police station to raise complant on this

See from they taken 20k and in whole ap and telangana state they will do like this only
Example
500 ×20000=10, 00, 000 ten crores of rupess at least they do cheating and frauding coman people

Hope u will understand my all pain and suffering from last 2months even i got depression went to hsptl bcoz of zoom car and zap service
Plzzzzzz hope u do justice for me..

Here is the proofs of zoomcar fraunding and cheating the people even i have recording calls which i have spoken
Iam attaching foolwing photos which
I paid amounts and also
Their terms and condition
And they given amount proofs

Thank you... Sir

Updated by shyamsunny321, jun 25, 2019

Custmers support is not there properly not working numbers and also are having rude blady behavior with custmers some person names iam talked with them
Nitish, pankaj, mohith, syeda amreena these are call center excuitves rude behavior and unparlamentary language using cheating people personally money taking fr their company. Worng infrmtion given cheating people also... Pls take the action bcoz of these guys and zoomcar i went into depression into hospital
Thank you hope justice will come to u.

Updated by shyamsunny321, jun 25, 2019

Bcoz of their delivarying car delay for 60days they didn't given me car but they given me only 30238ruppes total of 50239rupes

Here is the proof given below
And their terms and conditions also says that if we didn't delivery car fr people we will refund the amount what they paid in the begninng.
.. But they done like this to me i want my money back with intrest i will not leave these blady idoits doing poor people cheating
Plz do justice for me..
Plz take action on them and close the zoom car company and none will be cheated by this company
And put big fine on them fr doing cheating people..
Hope justice will come
Thank you

Respected sir,

Our prime minister (Narendra modiji) should take action on zoomcar for cheating poor people

I'm a shyam mobile number [protected]. Iam subcribed fr verna car in zoomcar company

60days back but they didn't given me a vehicle and not saying anything then i asked my 50239 /- money refund to my account

But they refnded only 30k remaining 20k i wanted even i paid intrest fr 50k is almost 6k fr 2months.
Which borrowed so i want money back zoomcar is farud company is cheating the custmers even their phones r not answered they will not given proper infrmtion.

Purely they will cheat the custmesrs by telling lies that blady custmer care excutives also like that they will not do justice to the custmesrs

Their terms and conditions says that refundable security deposit is 20k but they not given to me.. I want my money back with intrest total 60k otherwise i will go to civil court and police station to raise complant on this

See from they taken 20k and in whole ap and telangana state they will do like this only
Example
500 ×20000=10, 00, 000 ten crores of rupess at least they do cheating and frauding coman people

Hope u will understand my all pain and suffering from last 2months even i got depression went to hsptl bcoz of zoom car and zap service
Plzzzzzz hope u do justice for me..

Here is the proofs of zoomcar fraunding and cheating the people even i have recording calls which i have spoken
Iam attaching foolwing photos which
I paid amounts and also
Their terms and condition
And they given amount proofs

Thank you... Sir

I have rented a car with booking id jps6bvicm. I dropped car 9 minutes late and i received a email from recovery team to pay 24000/- inr. This is not correct and these charges are not valid.

I have received email from zoomcar to make payment of 24000/- within 5 days and i am not liable to make that payment for 9 minutes delay.

Please consider this on high priority and get me resolution as i never received any notification until this email and message on same day.

I have booked zoom car on 23.3.19 as it was my first booking i was charged 3, 000 rs as a deposit. The trip was uneventful and paid off all the additional charges. My refund of 3, 000 (Security deposit) was never refunded, in the app i can see that refund was initiated but i never got my money. I have sent them mails for which i got no response, i have tried calling but i can never reach a person.

My next reservation was on 29.03 for which the outstanding amount i owe is 1152rs. When the customer service agent called i informed that i would not pay until my refund is received. They stopped calling and i have not paid the amount.

The frustrating thing is that there is no way to reach customer service personnel to ask for an update and i am blocked from making any reservations. This is absurd.

This company has taken customer for granted and doesn't give a damn!

My booking no is jps6ba2mw. I had taken a ford figo on rent for about 1 & half days. Firstly, the delivery boy came at 6:30am instead of 8am banging our door. He dropped the vehicle in someone else's parking and just fled away giving me the keys. He lied to the security guard saying that he will be back in few minutes. It created a lot of mess because of the wrong parking in the society. When i called this delivery person, he said that his other delivery was coinciding, so he couldn't be coming at scheduled time.

Major trouble started after this. When i went to start the ignition, engine wasn't starting. Now we were badly stuck. I tried reaching delivery boy, he said he can’t help me and gave field guy's number. Field guy said he can’t help me and i should try push-starting the car. Then i spoke to the call center after a long waiting time. Call agent spoke to the field guy and confirmed me that car had a battery issue. She said that the service team will call me. Then the service team guy calls and says that since there is no alternative vehicle available so either i cancel the booking or i take help of some local mechanic.

Left with no options, i called a mechanic who started the vehicle somehow. We drove 4 hours straight and reached the destination. Forgetting the bad experience, we thought of continuing our travel plan next day. But again when i tried to start the car; battery was completely dead. I called the call center again and they said i will get a call from service team. We asked for help from an unknown driver as we were stuck and there was no call from the service team till then. First we tried to push the vehicle which was of no use. Then driver started the car connecting to his car’s battery. He instructed us not to stop the engine. We cancelled all our further travel and decided to drive back home directly. After a drive of about 4 hours, as soon as we reached society parking, by mistake i switched off the engine and car was again stuck. Along with my wife, i had to push the car to some corner. I called the delivery boy and asked him to pick it up. He refused. I called the field team guy, who said he will not do anything till call center tells him to pick it up. I called the call center after multiple disconnects of 10 - 15 minutes each and they said someone from service team will call back. But again there was no call. I tried the call center with multiple fails. This time the agent again said the same thing that i will get call from service team, which i received in next 5 minutes.

After understanding the event, person said car will be towed by them and said field team will take care of it. Next 2 hours, there was no call from the side. I called the call center & support enter at least 20 times which didn’t connect at all (It was in waiting forever). I called the field team and person said that he doesn’t have anyone to come to my building. I dropped a message on facebook when i think someone spoke to the field guy. On calling the field guy again, he said that he has just got the instruction to pick up the car and he will send someone. On following up with him for 5 times he sent someone to pick the car. All these whiles society members & security guards were getting troubled because of the car standing oddly in the parking floor. Someone came after a while and took the car.

I have following issues with the company:

1. Why did zoomcar push a faulty vehicle on me deliberately and spoiled our anniversary. Does any action happen on the concerned person or is it just part of design to squeeze money out of old faulty vehicles?

2. When the service team got to know that a faulty vehicles has been pushed on the customer, do they have no liability beyond cancellation & refund. If zoomcar can’t arrange a vehicle on last moment, how the hell they expect customers to arrange it for themselves and cancel the booking?

3. Why is there no emergency number which can pick up customer’s phone in few minutes in case of emergencies? Why has management taken this decision to push the waiting time up and let customer suffer in case of accidents/ breakdowns & other emergencies?

4. Even after such a horrific incident; there is no refund and not even a formal apology from any responsible person int he system.

I'm complaining about the worst service of the zoomcar in trichy. We are promised by the team of providing car in the morning at 5:30am. As they couldn't provide scorpio as booked couple of months ago and promised of giving tata hexa in the night @ 9:30pm, even after continuous follow up we couldn't get any info about the same and we ended up calling these people till the night at 12pm.

I’ve taken a car from 1 pm to 10 pm and paid charges. I extended the booking 2 hours and also paid 244 for extention charge. Now zoomcar is saying that it is an unapproved extention fee and charged me rs 1299 saying you returned car 2 hours late. And saying it will be auto debited from your card till tomorrow. Literally unhappy from zoomcar. Solve my problem this much excess money i would not pay.. By sending message like this will auto debit from your card is like blackmailing me..

I have made booking on 22 june 2018 with zoom car.. The car condition is so pathetic no alligment poor breaking... When i call customer care for support.. They said their is no other car so we can't provide other car.. And not ready for refund also.. They making customers fool.. Now i want to cancel my 24th june booking.. But they said i ll charge 100% cancellation charges.. This is so cheap thing... No customer support only making customer fool. Pethetic. I need my money refund..
I have attached my booking id...

1st tym experience was good but now 2nd time its worst. 1stly he changed my car on day of my booking and he promise me to gave cabs bills and i agree still no refund of bills.in d mid of my trip in morning 3 am i m stuck in jungle with my family but no assitance from its side i ll try to call n call many times but he didn't picked up. After that in morning i asking for help he said he will take away his car and refund our full money in mid of my trip he didn't even help us after that we talk with him and told him just gave us repair bill and our tym waste compensation he agreed but still didn't received any refunds. When i take care from owner the car was not cleaned and dents from many sides he said take it and return same as to me he itself open checked lost and closed without any dent or any cleaning photos and when we refund the car he billed us cleaning charges and dent charges. And 1 thing we are late from our trip we are ready to pay extra charges. Firstly zoomcsr customer support told me 6559 rs late fee charges we agreed after that now he put 9559 charges. And now he is not helping us with anything worst experience i never suggest anyone to do zoomcar. Take it on your own risk dude. # up with zoomcar. I share every proof to zoomcar but still didn't helping me and one more thing he said fuel is free now even didn't give my full fuel bills. My trip is latest from 14 june 2019 to 19 june 2019.
My refund was approx - 25000 near
And chaeges was ony - 6500 what he tell me call

Dear zoomcar team,
These pics with videos are taken yesterday while picking up the car and at the time your cc person was also on call. As the pickup was delayed due to incomplete address given in ur app, your cc person told to make video and pics. Kindly refund my full amount as the car was in same scratched and damaged condition at the time of pickup also.
Kindly stop harassing me from start of pick up till ending of trip by charging me these damage charges. 1st experience is a real nightmare

Dear sir,

My name is debapriyo sarker and i have been struggling to find a resolution with zoom car as a refund they initiated hasn't reflected in my bank account.

I had booked a maruti swift from zoom car during a trip earlier this year to vizag. The booking was done on the first of january. I paid the sum of rs 3923 by debit card after verifying my id documents on the app. I had chosen for the car to be dropped off to my location, however they were adamant that i hadn't done any such request. Disappointed i took a cab with two other friends to the location of the car which was 8-9 kms away. By the time we reached it was already 2 hours into my booked time with the car. To our shock there was no car present at the location. We called the service and they said that the car was still not dropped off. They asked us to travel a further 8 kms to get the car to which we flatly refused. We also demanded that they refund us the entire amount as well as compensation for our time and money wasted in pursuing a vehicle that wasn't there. They obliged after a lot of heated argument and credited rs 500 in to my zoom car account. They said that the refund will take 2 days to process at minimum.

I have a trip coming up to bangalore and i required a car so i thought that i would give them another try and logged in to the zoom car website. I saw that as discussed they had put in rs 500 into my zoomcar account and that the cancelled booking showed that the refund of rs 3, 923 had been completed on the 2nd of january by imps method. Then i logged into my bank account to verify the same and realized that there were no such credits even if i checked through till present day.

For the last week i have been writing to their customer helpline e-mail without any response. I have sent them my detailed complaint, resent it and then sent another reminder over a span of 6 days but i have had no replies. I have tried multiple times to call their helpline ([protected]) but it has no option to lodge the complaint nor does it have the option to talk to an operator/service personnel directly to solve this issue.

Kindly look into the matter as it has been a long time and i really have no other avenue to approach. I am attaching all the screenshots i have taken during the ordeal. I hope that it will be sufficient.

I eagerly look forward to your response.

Thanking you
Yours sincerely,

Debapriyo sarker

Refund not credited its 20th day. Worst service   replace all

Dear Zoomcar, please "grow up".
I can relate the business model of Zoomcar or any orher self drive rental service because its based on success internationl model (outside India). But do you maintain international standard of quality?? Need a reality check.
I had booked Ford Endeavour (booking ID JPS6BH4N7) 2-3 months before for special day and when the day arrived, exact pick up time, 3 O clock, when I am there to pick up, you claim Endeavour is not drivable. For real, wow??
I planned, took off from office and reached and what I get, a joke.
Irony of the matter, you try to compensate with 500 zoomcar points credit? For all that advance planning, time off form office and all? May be you can deduct some 2k from my money ( which you are obliged) to refund and upgrade your standard?
I wish one get perished if one does not keep up what has been claimed for.
See attached snapshot for all these non-sense.
...
YJ

I have made a booking for the car on 8/6/2019 (Hyundai i10) MP09TA8834 with id :JPS6BAP1W,

There have been false allegations from the company side so i just want to brief the entire incidence to you.

At the time of pickup the car condition was too untidy and you gave the car which was having so many troubles, the moment we got our car and we started to turn on the ignition but that didn’t work despite many attempts, we tried to reach the customer care (for minutes) and finally got in touch, the customer care executive registered the complaint and told us that our executive will get in touch with you through call, there was no executive present on the pickup point as well. After he arrived, he tried and after a few attempts finally our car started! But while driving we felt there are some serious issues because the car wasn’t in good condition. We had a conversation with one of your executives and we were told to get the car repaired on a service station and also to attach the bill so that the amount could be redeemed. And on the road we could barely find any mechanic but then after a while when we got our car checked we came to know there is some problem with car so all we could do is get it fixed temporarily and this was informed to your executive, he ensured the amount would to be refund while handing over the keys back to you.

Our entire experience of the trip had been pathetic just because it took us way to long to reach, the car had been a problem all that while, so its us who own the amount of refund(repair).
Its our kind request to get through the matter and help us get the amount back.

Thank you

Dear Team,

While dropping off car it wasn't locked through app and no executive was there to give the keys.
I tried to lock the car manually but that also dint worked.

Finally I left with the option to take car keys with me as security purposes.

I was waiting for authorized person to call me and as soon as he called I returned the keys immediately.

Please don't charge me outstanding amount for this,

I tried to call helpline number but not able to speak with customer care executive.

I tried to find the person who was available there while pick up but no luck, then I wait for next 2-3 hrs.

Please refund my fuel charge and deposit and request you to please remove my outstanding amount.

waiting for your positive response.