[Resolved] Zoom Car — my pedal is not ending the trip | |||
My cycle no - 101803 not ending it's trip. All it saying is "time out". It didn't even unlocked my cycle actually so i didn't even get to ride the cycle and left at the initial position where i booked the cycle. Around 5:30pm on 2nd jan 2018 i booked it. Please kindly help it in ending my trip as soon as possible. I m being charged for all these time. Was this information helpful? | |||
Feb 8, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 04, 2018 Zoomcar Customer Care's response Hello Patel, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Request you to share us the request details at feedback.[protected]@zoomcar.com Awaiting your response. Regards, Kiran.S | |||
 3 Comments | |||
Comments
I have unlocked the wrong pedal cycle.please prove me soultion as it is an on going trip and money is getting deducted. My contact number is [protected]
Zoomcar Customer Care's response, Jan 4, 2018
Verified Support
Hello Nitesh,
Greetings!
Please accept our sincere apologies for the inconvenience caused. Request you to share us the cycle number for us to have a check and do the needful.
In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same.
Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:
The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Request you to share us the request details at feedback.freshdesk@zoomcar.com
Awaiting your response.
Regards,
Kiran.S
Greetings!
Please accept our sincere apologies for the inconvenience caused. Request you to share us the cycle number for us to have a check and do the needful.
In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same.
Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:
The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Request you to share us the request details at feedback.freshdesk@zoomcar.com
Awaiting your response.
Regards,
Kiran.S
Vehicle no-102511
Mobile no-[protected]
On 24th Dec., I tried to book the above mentioned cycle. The app saying I'm on trip.. But it's not unlocked..i tried to end trip.. But not able to end trip. It's been more than 24hrs.. Im trying to end. Pls help me in this issue
Bharathi venkatesh
Mobile no-[protected]
On 24th Dec., I tried to book the above mentioned cycle. The app saying I'm on trip.. But it's not unlocked..i tried to end trip.. But not able to end trip. It's been more than 24hrs.. Im trying to end. Pls help me in this issue
Bharathi venkatesh
Zoomcar Customer Care's response, Jan 4, 2018
Verified Support
Hello Bharathi,
Greetings!
Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.
Regards,
Kiran.S
Greetings!
Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.
Regards,
Kiran.S
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5659
Pending
12
Resolved
2592
View all 5659 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Place vishal nagar
Booked today morning.trying to end trip from last 1 hour.
Not getting ended.
Please help
Email [protected]@gmail.com
Greetings!
We are sorry for the inconvenience caused. We did have a check on the issue started and ended the trip from our end.
Regards,
Kiran.S