Zoomcar Complaints & Reviews

Worst experience.. We booked nearby zoomcar but had to travel a lot for getting near pickup point... The place was like jungle, no range, application also not working... Heavy traffic.. Delay to park the car as no instruction given where to park the car... Now telling to pay 7000 rs fine and has sent legal notice also...1000rs fine is okay for a compromise.. But 7000 is too much that too not our fault.. Completely zoomcar fault......

Booked a car which breakdowns (Gear box issue) within 20% of agreed trip of 750 free kms

Amidst a forest with no gps /mobile support.

You try by all your means to get your family a safer place, report the incident to the customer care zoom and spend 3–4 hours in inactivity. After rigid follow ups the tow vehicle arrives next day morning after 22 hrs (Plz note this happened in mhasala some 150 kms away from...

Hi,

I am a zoomcar member since past 3 years and even a platinum customer (They don't ask for security deposit) and was very impressed by zoomcar and its service before the below incident took place.

I had made a booking in june (Bookind id: jps6t1idg) where during submitting the car, the local dealer raised false complaint of the scratches in car which were there before the booking as well. At that time my...

Kind attention: #ndtv #aajtak #sakaaltimes #republic #punetimes

Zoomcar has turned into a scam / fraud business
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Duping customers by putting hefty charges and giving them faulty driving hazard cars and putting our and our family's life in danger due to criminal negligence.

2 faulty driving hazard cars given within few months and then my money also not refunded. Forget about compensation.
br...

Date: 24 oct, 2017
Dear chirayu ghai,
This e-mail is with reference to the booking made by you with zoomcar through company's
Webpage/mobile app with the following details -
S. No booking id
Car
Provided
Start
Time
End time pickup point drop off point

Initial
Rental
Security
Deposit
Outstanding

1 jps6v0gkn dl1n7992br...

Hi my name is yashwanth and i took a red swift of anil (Zoom car partner) booking id jps6tbsae on 21/10/2017. At first the zoom car is unclean completely lots of sand on the seats and as there is emergency i have to adjusted with that, coming to the point when i see the car there are damages and dents scratches on the car and it is present in the check list front door is damaged and there is another damage present under the left front tyre...

I had hired a car ford figo on the 19th oct 2017 from jaipur airport. This is the first time i used zoom car services and the agent who handed over the car showed me the car condition and asked me to fill the information on the app. The car was not in the best of the conditions and was damaged externally. The agent asked me to fill in the information as minor damages which i did.
Finally while returning the car the agent who came...

Zoom car folks - this is nagarajan and my booking id is jps6tfz1f. I surrendered the car on 13th oct'17 after completion of my rental period. I had filled the checklist in the app and closed all the formalities and it clearly mentioned there is no dues from me. At the time of handing over of keys - one of the supposed representative from zoom car - showed me a damage in the running board below the front door and i had not clue about the damage...

The condition of the car was really bad. So, bad that we almost crashed because of the faulty lights. Faulty headlights, broken bumper that fell off while driving, faulty windscreen-kept fogging when it rained, faded interioirs, screeching sound from the ac console. Such bad condition of the car and still they are not providing me any refund. Paid the full amount for a good condition car got a faulty car yhat could have resulted in a crash....

We booked a car, but it got wrecked in between our journey. Our whole trip got spoiled, we have to stand outside on the highway while raining for 3 hours. They promised to return the taxi amount too, but now instead of returning the amount they are imposing unethical charges on us.
We used our car for half of the kilometeres only.
Instead of returning the paid amount and the taxi amount, they are imposing a huge outstanding...

We booked a zoom car on 7th Sep 2017 in Bangalore from Garuda Mall (Booking ID: JPS6TVL4K ). we received the car on 8th Sep and we had to go to coorg from Bangalore but while going to coorg our car broke down. we called up Zoom car and their representatives told us that you give the car back and we will provide you a other vehicle, we agreed. However, zoom car called us again and told us that they would not be able to provide a vehicle, i.e...

I had made a zoom. Car booking on august second, and paid rs. 5957 in total for the same. For some reason the booking was cancelled and i got a message saying refund will be initiated shortly. After waiting for almost a full month i complained to the customer care and got the refund on september 27th. For some reason today i get a message from. My bank saying rs.5957 has been debited from my account, and upon inquiring it was treated as a...

I, sujoy acharjee, have booked my complaint for refund on 07-10-17.
Booking no: jps6t4wxd

I haven't received the refund of 5000 inr as security deposit yet even after one week after booking the request.

I am very sorry to say, your services in this regard are not satisfactory at all.

Please intimate the action you have taken against this complaint immediately....

The car was picked up almost around 1 hour late than the pickup time as my arrival to nagpur was delayed.
The car was returned 20 mins late than the designated return time and i was charged late fee 300 rs and late charge 120rs which is really not cool.
The zoomcar picup and drop point is in the midst of a slum area with narrow roads making it difficult to drive and navigate to that place. The delay is to be considered looking...

I booked the vehicle and collected at 7:20pm on 13th october from kokane chowk branch and i returned the vehicle at 10:30pm the same night.
I had booked elite i20 for 60km free and paid advance amount of 680 as fair charges.
But when i returned the vehicle the vehicle collector told me you have used 349km and pay the outstanding amount of rs.3500. Fuel while collecting was 90% and while handing over back the vehicle fuel was...

I'm using zoomcar service from almost 3 years and took several rides. This time i had very bad experience, as i booked car

Ford figo with booking id jps6t4vij on 6th october, 2017 4:00. Car which was allocated was zap car and i have to pick car

From some apartment. As per instruction i found car located at same place. As per zoomcar instruction i filled up checklist,

While filling up checklist...

Dl 1n 8719, maroon colour 4 wheeler jeep.. The driver was driving very harshly it was just about to hit me when soon i realised and turned to the side. This incident occurred around 7:45 pm, 13th of october 2017 inside iiser mohali campus on the way to hostel.
I may have gone with this case to the police, but i thought it's better that the matter settles between you and your client.
I hope you will be considering this matter...

Booked zoomcar (Booking id: jps6tv665) on 13 sep '17, paid rs.1520 online and received confirmation email from zoomcar. On reaching the pick-up site the executive there told me that he cannot provide the vehicle as the license is pending for approval on the app. On calling customer care, they said they have to reject the license for some reason and cancel the booking and promised full refund. Haven't received the refund and not even a confirmation...

I cancelled my booking and it has been 20 days now but i did not get my refund. Zoomcar initiated the refund on 27 september ‘17 and even there application shows that refund has been completed.

I tried contacting them and they just gave me the payu transaction id and asked me to follow up which is useless. There is no way to contact and talk to a zoomcar care executive. They just have an automatic reply that refund is conplete....

Hello zoomcar,

Thanks for the troublesome experience that you have given to us.
We have booked zoom car for our kerala trip from 7th oct (10 am) to 10th oct (6 pm) which is around rs 8600 for 80 hours and 800 km (Booking id : jps6tv2tq)
The car given to us has diesel leakage problem which we noticed it on 9th at 12 pm after we reached our resort in munnar.
It took close to 18 customer support calls and...