Zoomcar Complaints & Reviews

I have booked my mahindra kuv 100 (Ka 51 aa 4410) on 29 nov 2017 at 8:00 pm to 30th nov 2017 (6:00 pm) with id: jps62coac. I have finished the trip and returned the vehicle in perfect condition. The vehicle located at residential area and it was too dark and i can't see and couldn't take any pictures and trusted them and unlocked the car. Afterwards, when i checked the mail they have charged 4000 rupees for vehicle damage fee and complained about it and after 1 week they reduced the amount to 2000 and come up with this stupid logic that i damaged the boot lid. That lid is not working even when i took the car, did not think of it as a serious problem. They have exterior and interior checkings but how on earth do we check boot lid, engine specifications, oil pressure, suspension other hardware parts??
That car is not maintained properly and was given to me with a punctured tire. I repaired it and didn't complain it either.

This is how you treat customers? Zoom car is worst experience ever in entire life.

My suggestion is "don't take zoom car"

I booked cycle yesterday from silver space society vishal nagar pune.. After completing 3 hour and 42 minutes i went to return the cycle at same pedal station... After clicking on end trip error message has being popped up requested time out.. They deducted 10 rs from my wallet earlier at 11:24 pm yesterday... Now they further deducted 30 rs... Trip is still on and no response from help and support... I was not supposed to charge anything more than 8 rs.. But this ridiculous cycle is keep on increasing my fare.. And same has been deducting from my paytm...

As I had taken the cycle on trip from sai ambience but after some time I did not find cycle . Cycle no. Is 101320. Now it is not tracing. Please help to trace the cycle. My paytm account is debited for 98. So as soon as possible trace the cycle and lock. We are now frustrated for service . No contact no. No one care . No one to respond.its ridiculous.

I have booked pedal bicycle 102184, after trip end locked bicycle but unable to end the trip. Also, payment is deducted from paytm vallet & i am getting outstanding amount sms.
This is very bad & pathetic service and zoomcar have no customer care numbers.
Anyway, zoomcar charging money without using bicycle.
Further, i am not responsible for any matter about bicycle...

Hi team,

I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 101844
Name - nelsonbr...

Used cycle no.102320 from sai dream pimple saudagar pune
Returned under 30 min, unable to end trip with error request timed-out
It's been 2 hours past that, locked the cycle and went home, i can't stand beside this stupid cycle more,
I know the money is minuscule here, but it's the principle here of charging more that 400-500% of what he was promised before.
And still can;t end the trip
No customer care number to call to
Wtf am i suppose to do just let you guys leach my paytm balance to eternity
Extremely dissapointed

I am unable to end my trip for cycle number 100026 at neco sky park, vishalnagar, pune. Cycle is returned and locked. I am trying to end trip, but it not ending. How do i end it and how much would i be charged?
Please do the needful asap. I have delivered it at 07.15 am on 7th dec.
Please do it on top asap. This is the first time i am tried but problem happen.

Hi, i am unable to end my trip for cycle number 101213 at casa bella gold club house. Cycle is returned and locked. It keeps saying station is closed. How do i end it and how much would i be charged?
Please do the needful asap. I have delivered it at 9.30 pm on 6th dec. This is highly unlikely professional. I am so disappointed appointed. This was my first time and it didn't work out right.

The zoom car trip was completed successfully although the safety amount which was refunded via paytm was credited back to the zoom car by mistake. Can i get a confirmation of the same as early as possible. Zoom car however has no part in the mistake.in case such a wrong transaction has taken place will i be able to claim the amount.

Trip id is jps6t6w83

Expecting a reply
Thank you

I have booked pedal bicycle 101880, after trip end locked bicycle but unable to end the trip. Also, payment is deducted from paytm vallet & i am getting outstanding amount sms.
This is very poor & pathetic service and zoomcar have no customer care numbers.
Anyway, zoomcar charging money without using bicycle.
Further, i am not responsible for any matter about bicycle.

Below email was written addressing the issues i faced, its been almost a week and the company is not bothered to respond to the issues, i also tried to contact on customer service but i failed there too because of them not responding, hence i am registering a complaint here.

Booking id: jps627t3d
Firstly, i am disappointed with zoom car for not informing prior to booking or while booking about the speed governors being installed in all new vehicles. I also fail to understand the point in, informing about the speed governor just before 2 hrs the start time. How could you expect the customers to accept this information on a positive note when all preparations are done for the trip??
This is my second similar experience with zoom car, last year with short notice i was informed that xuv500 was replaced by scorpio and the scorpio allotted was in worst condition hence i had to cancel the booking, zoom car ruined my trip.

Secondly, the car interiors were not clean i had mentioned about this in pickup checklist, the exteriors were only wiped it was not clean though pfa pictures (Could not attach all pictures due to constraints) and later i invested my time and money to get the car cleaned.
Finally, zoom car blamed for a damage on front bumper, also charged rs. 500 for repairs. During delivery driver told its a new car and asked to record a video, i asked him to show the damages if any, he showed one on boot door and another on front left fender. Since i trusted his words, i did not record any video. Earlier the fleet executives were showing all the damages on the car and they were documenting on a paper and customers acknowledge it with their signature, i fail to understand why you people are not practicing it and asking the customers to take a pic or video?? It is your responsibility to show all the damages on the car.

I had booked for 720 kms but i had driven only 635 kms, here as well i have paid excess, i do not see any loss to zoom car and just like that you cannot charge me for the damage that was not done by me. Kindly refund rs. 500.

Hi, i booked a cycle with pedl. I am not able to end my trip. It keep saying the parking is full, try in a different station. I even went to the nearby station, but not able to end my trip.
Cycle no - 102793
I want to understand this is not our fault that the station is full. We are not supposed to be roaming to different parking stations to check for an empy one. And there is no customer service number to contact. Not happy with the experience.

Hi,

Good morning..

I have availed a vehicle from zoom car kochi site on 2nd dec 2017, i have reqiested for ford aspire and i got i20 as the requested vehicle is not available and that is not a concern for me, but post taking vehicle i had a pleasant conversation with person at zoom car site and i have taken photos around the car.. And executive said that it was a accident vehicle just came from the showroom i said ok and started my trip to sebarimala and came back on same day 10 pm then the executive said ok before leaving all good.. And we went back as forgot some belongings in car then executive said car having a scratch under the bumper we clearly said it was not happend from our end then executive seriously ordered his assistant to put fine in our book and left from the location not talking to us...

On 3rd dec i have contacted customer care of zoom car and explained everything and the person i spoke was really unprofessional he was telling me to talk professionally i really request zoom car authorities to hear the conversation that day even he accepted that he spoke with me in wrong way.. Really not acceptable behaviour from customer care executive..

I hope zoom car should take necessary action about this incidents.

Regards
Pavan and sreeram

Hi zoomcar,

I accidentally booked a wrong bike tonight near najrul tirtha. I typed a different digit. It seems someone is using the bike 100402 and i m being charged as i cant end the trip.. I am being charged from my paytm wallet..

I would be highly grateful if you can end my trip and help me out with my problem.

Thank you
Customer - aritra bhattacharjee
Location - new town, kolkata

Booked cycle no. 101305 at pedl station at casa rio club at about 9.53 pm. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. Please look into this matter and end the trip as soon as possible so that i don't lose any more of my paytm balance. My mobile no: [protected]. And please make sure that you have a dedicated customer care number exclusively for pedl.

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100257). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please do the needful asap

Cycle no : 100257
Location : new town, kolkata...

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100138). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100138
Booked on 5th dec 10:30 pm.
Location : new town, kolkata

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100444). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100444
Location : new town, kolkata

I had booked zoomcar of morning 7 am. Picked my car at 8:30 am. And i dropped time was at 2 pm and i dropped around 2:15 pm. I have not driven extra kms too. They have charged me extra 978/- without any reason. When i am asking them the full bill (Split up) they are not ready to show even that. No response on mails too. There customer care no. Is also not proper. Never connects to customer executive. I had earlier used zoomcar in pune. I had very good experience. But in mumbai it was the worst experience.

Booking id # jps627nhm

I picked the car on dec 1st morning 6am. Took a photograph of damages observed by me during the pick up.

Unfortunately, since there was no daylight yet during that time, i could not observe the tiny dot on the windshield. I could not take a photograph or video of the same. I was not even aware of it.

During return, the zoomcar fleet executive didn't observe it either. I asked him is everything fine to which he replied "yes sir. You may leave."

After sometime he calls me up and says

Him: sir the windshield is broken, you have to pay the charges

Me: what? How it broke? I am not the reason for it.

Him: sir i don't know you have to pay 7000 rs damage charges.

Me: what??? 7000? For not doing anything? Please send me the picture.

Him: okay sir.

He sent me the picture. It was tiny little dot on the windshield not caused by me. I told him to check the history for this car for damages done by previous customers. To which his reply was rude and disconnected the phone.

Does zoomcar want us customers to clean the windshield before picking up the car to observe such tiny little dots?

Attached is the picture of tiny little dot.

Worst experience ever from zoomcar for the first time in 2 years.

I have picked and dropped around 20-25 rides. But not ever a single time i faced any damage charges. This one is very bad experience for me for doing nothing.

Please take out the charges. Otherwise this will be my last booking with zoomcar.

Attached is the picture of tiny little dot.