Zoomcar Complaints & Reviews

Hi, i booked a cycle with pedl. I am not able to end my trip. It keep saying the parking is full, try in a different station. I even went to the nearby station, but not able to end my trip.
Cycle no - 102793
I want to understand this is not our fault that the station is full. We are not supposed to be roaming to different parking stations to check for an empy one. And there is no customer service number to contact. Not happy with the experience.

Hi,

Good morning..

I have availed a vehicle from zoom car kochi site on 2nd dec 2017, i have reqiested for ford aspire and i got i20 as the requested vehicle is not available and that is not a concern for me, but post taking vehicle i had a pleasant conversation with person at zoom car site and i have taken photos around the car.. And executive said that it was a accident vehicle just came from the showroom i said ok and started my trip to sebarimala and came back on same day 10 pm then the executive said ok before leaving all good.. And we went back as forgot some belongings in car then executive said car having a scratch under the bumper we clearly said it was not happend from our end then executive seriously ordered his assistant to put fine in our book and left from the location not talking to us...

On 3rd dec i have contacted customer care of zoom car and explained everything and the person i spoke was really unprofessional he was telling me to talk professionally i really request zoom car authorities to hear the conversation that day even he accepted that he spoke with me in wrong way.. Really not acceptable behaviour from customer care executive..

I hope zoom car should take necessary action about this incidents.

Regards
Pavan and sreeram

Hi zoomcar,

I accidentally booked a wrong bike tonight near najrul tirtha. I typed a different digit. It seems someone is using the bike 100402 and i m being charged as i cant end the trip.. I am being charged from my paytm wallet..

I would be highly grateful if you can end my trip and help me out with my problem.

Thank you
Customer - aritra bhattacharjee
Location - new town, kolkata

Booked cycle no. 101305 at pedl station at casa rio club at about 9.53 pm. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. Please look into this matter and end the trip as soon as possible so that i don't lose any more of my paytm balance. My mobile no: [protected]. And please make sure that you have a dedicated customer care number exclusively for pedl.

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100257). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please do the needful asap

Cycle no : 100257
Location : new town, kolkata...

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100138). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100138
Booked on 5th dec 10:30 pm.
Location : new town, kolkata

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100444). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100444
Location : new town, kolkata

I had booked zoomcar of morning 7 am. Picked my car at 8:30 am. And i dropped time was at 2 pm and i dropped around 2:15 pm. I have not driven extra kms too. They have charged me extra 978/- without any reason. When i am asking them the full bill (Split up) they are not ready to show even that. No response on mails too. There customer care no. Is also not proper. Never connects to customer executive. I had earlier used zoomcar in pune. I had very good experience. But in mumbai it was the worst experience.

Booking id # jps627nhm

I picked the car on dec 1st morning 6am. Took a photograph of damages observed by me during the pick up.

Unfortunately, since there was no daylight yet during that time, i could not observe the tiny dot on the windshield. I could not take a photograph or video of the same. I was not even aware of it.

During return, the zoomcar fleet executive didn't observe it either. I asked him is everything fine to which he replied "yes sir. You may leave."

After sometime he calls me up and says

Him: sir the windshield is broken, you have to pay the charges

Me: what? How it broke? I am not the reason for it.

Him: sir i don't know you have to pay 7000 rs damage charges.

Me: what??? 7000? For not doing anything? Please send me the picture.

Him: okay sir.

He sent me the picture. It was tiny little dot on the windshield not caused by me. I told him to check the history for this car for damages done by previous customers. To which his reply was rude and disconnected the phone.

Does zoomcar want us customers to clean the windshield before picking up the car to observe such tiny little dots?

Attached is the picture of tiny little dot.

Worst experience ever from zoomcar for the first time in 2 years.

I have picked and dropped around 20-25 rides. But not ever a single time i faced any damage charges. This one is very bad experience for me for doing nothing.

Please take out the charges. Otherwise this will be my last booking with zoomcar.

Attached is the picture of tiny little dot.

Hi zoomcar, i was trying to book pedl cycle with number 100240 but by mistake i have entered a wrong bike number of 100241
And my trip started and i am unable to end my trip
I have also reported this issue via email in pedl. [protected]@zoomcar.com
Please assist me to end the trip
The cycle is not with me and
I dont know who is having the cycle
And trip is still continuing and i am being billed for same

Please help me sort out this issue asap

Thanks

Devbrata mshapatra
Cycle no -100241
Newtown
Kolkata

Hi, i was trying to book cycle ride but by mistake i have enter wrong cycle as 100122 and now i am not able to end trip. Please help to end the trip so that i can book ride for next time. This all happened because qr code is not working otherwise there would be less or no chances of error.

Name rajendra kotgire
Cycle no - 100122
Area - pimple saudagar, sai ambience.

Hi friends, this is my humble request...
If you wish to rent a car from any car rental companies... Please go ahead with any other companies. Zoomcar is worst service & bad customer responds.

I have booked few booking in zoom car but overall i experienced a bad experiences... My booking was smooth. But other booking were ended with getting cheated.

First of all, they keep changing their policies every times... When you follow some instructions in the first booking. You will be said the terms has changed in the next booking itself.

If the fleet executives decided to charge you... Then no one can stop them getting your pocket empty... Even if you call the customer"s support and inform or complaint them or raise any queries (Or) complaints... Its waste of time... They will never listen and inform you to see the terms...

It's been worst service.

For small minor scratch, they will claim as dent and charge you more than $3000... It depends on how the fleet executive mind...

Their exact plan is giving offers and getting 5times the money as claims...

Such as cheap business tactics..

Plz i suggest you to try some other good companies or you can buy a car itself instead of paying this cheaters...

Corporate heartless thief's...

Hi zoomcar, i was triying to book cycle station at a nearby location but mistakingly entered a wrong number 100151 and eventually trip get started, i am unable to locate cycle and i am been charged for the ride. Could you please assit in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Hi zoomcar, i was triying to book cycle station at a nearby location but mistakingly entered a wrong number 100118 and eventually trip get started, i am unable to locate cycle and i am been charged for the ride. Could you please assit in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.
Name rohit das
Cycle no. 100118
City kolkata

Hi zoomcar, i was triying to book cycle station at a nearby location but mistakingly entered a wrong number 100435 and eventually trip get started, i am unable to locate cycle and i am been charged for the ride. Could you please assit in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Cycle no.100435
Name-ajeet kumar
Phone no. [protected]
City - kolkata

Hi zoomcar,

I was trying to book a cycle 100044 stationed at a nearby location but mistakenly entered 100045, a wrong number and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

Cycle number 100045
Name - tirthankar maiti
[protected]
City - kolkata

Hi zoomcar,

I was trying to book a cycle stationed at a nearby location but mistakingly entered a wrong number 100543 and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Cycle number 100543
Name - arnab dhar
Phone number [protected]
City - kolkata...

Hi zoomcar,

I was trying to book a cycle stationed at a nearby location but mistakingly entered a wrong number 100467 and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Cycle number 100467
Name - koushik ghosh
Phone number [protected]
City - kolkata

I just want to book cycle no.100456. But unfortunately i have been booked cycle no.100567. This created so much problem for me. Cycle no.100567 may be at other station but it increases may bill also how can i look this cycle but i don't know where the cycle is? This was my first booking that's why i don't know how to handle it. Please help me on this issue.

Hi zoomcar,

I was trying to book a cycle 100082 stationed at a nearby location but mistakingly entered a wrong number and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

Cycle number 100828
Name - anup kumar rout
Phone number [protected]
City - kolkata