Zoomcar Complaints & Reviews

Hi,
My first experience was bad experience. I have used cycle for 30min and parked, locked the cycle. After 5hrs i get message saying 10rs deducted and 1 rs is outstanding and asked to lock the cycle. When i visited the website it says unlock.
Cycle no:102929
Paytm linked mob no.:[protected]
Excess amnt debited:10
Email id :[protected]@gmail.com

Reference : booking id jps62cnnf. Vehicle no. Ka51d2623

Hi,

I am extremely disappointed with the service provided by the zoom car team and would strongly urge people to refrain using their services in the future. On the 9th december at around 10:30 am, my friends and i met with an accident on our way back to calcutta from kolaghat. The accident was unintentional as a dog suddenly came on our path and there was a truck to our left and the divider on the right.
As per policy we contacted the emergency support team and reported the accident with relevant details by sending images and videos of the damages that had taken place. We had to make multiple calls to follow up and they were really slow to assess the damage that had taken place as well as the steps that we needed to be taken ahead. The customer care representatives were not very clear about their policies in such situations.in the meanwhile, we were stranded all alone in the highway and had to deal with the police patrol cops who confiscated my friends license and threaten to put a case against us as we parked the car on the highway.
A confirmation of help reached us only at 2pm when the towing vehicle was sent to pick the car up. At around 3.45 pm the towing vehicle reached us. I would like to address the following issues and expect a respond on the same :

No clarity in policy for accidents
There was no back up car provided after our accident and we were told to manage the remaining trip by ourself. We used close to 80 kms of our 350 kms plus package and we had close to 2 more days left on our rental.
Ideally in such scenarios, zoom car should provide a replacement or either refund some part of the money as they are already charging us for the damages that has taken place due to the accident.

Poor turn around time for addressal of the issue
The customer care team took close to 4 hrs plus to solve the issue. An accident scenario requires prompt resolution. Suppose if we were injured, waiting for so long would have lead to something fatal.

Inefficency in the way to estimate the damage
We had to send repeated videos and images too assess the damage. Zoomcar needs to re-work their policy here. Instead of sending video images and clips there should be an sos team that should send a mechanic to # the damage as soon as the accident is reported. This will save our time and as well as their time while assessing the damage. As we waited for so many hours we had to rebook our accomdation and all our plans to visit the city were futile.

Insensitive customer support
Some of the customer care support were very rude to us and had no clue about polices under this scenario.

Better insurance terms and conditions coverage
We were charged 10 k for the damage with no clarity as to the what actually happend to the car. Insurance ideally should take care of all the damages and we felt that we have been over charged as there was only minor damage to the vehicle.

On the 26th of november 2017, i had booked a zoomcar in kolkata with booking id jps6273ze picked it up from the s. N. Roy road pickup point car no. Dl1na1246. The vehicle was already dented and damaged on all sides before pickup as duly notified to the executive on site. During the trip there was a mishap and there were scratches, just scratches not even a minimal dent. On returning the vehicle we were told to pay damage charges which we agreed. At 8 in the night under a dim flashlight the executive on site sent images to his team lead via whatsapp and he estimated rs 4000 as damage charges without consulting the authorised service partner and insurance company. Not only was the team lead rude, didn't have the minimum decency as to how to talk to a woman but also didn't listen neither to us nor to his team. We were asked by the executive on site to talk to zoomcar customer care and get a detailed report of the damage and charges as the person even agreed that rs 4000 was an exaggerated price for the damage. After this incident we have sent multiple mails to zoomcar and we received only one reply everytime stating that the charges are accurate and we need to pay the same. Everytime we mentioned that we are ready to pay the amount but we need a justification as to how did they reach to a conclusion that we will have to pay rs 4000. Due to our repeated mails the company even sent a legal notice demanding the money. We have paid the amount but till date, 11/12/2017 we have not received any justification or estimate. Also after making the payment zoomcar customer support have stopped replying to my mails.

This is to bring to your notice that on 4th dec, 2017 i booked ford figo car which was handed over to me by your executive at gurgaon (Cross-point mall). I also returned the card perfectly without any problem on 5th dec, 2017 at 6.20 am. By next day i also received security amount of rs. 5000 in my paytm account. But after 2 days (8th dec, 2017) received sms that i have been charged extra rs. 10000 as a vehicle damage fees. This was surprised for me as the executive who took car back was perfectly ok and he did not inform me about any damage etc. I then called your customer care on 8th dec, 2017 for 3 - 4 times to discuss about the matter. At this point of time i did not receive any single call from your side about such fees. When i discussed with your customer care personnel, she said that fees charged is valid and this need to be given at once or else zoom car will take legal action against me. So as to build a trust i paid that hard earned money to you for the reason which i was not notified. I kept on asking for service record of vehicle and workshop report but customer care kept on hesitating and just argued that concerned amount is valid. I believe that this is a case of harassment and the fault is from your side that you do not have proper checklist. Imposing an amount to customer is quite a comfortable business with no reason it seems for zoom car. I have following queries to zoom car:

1. Why your executive did not inform me about that problem during pick-up and drop-off?

2. Zoom car did not maintain checklist.

3. How i can trust zoom car which i feel that though my security amount has been refunded then also you imposed vehicle damage charges?

4. It can also be the case that this problem i ignored while picking up this car but zoom car better knew this problem and later zoom car charged this amount on me after drop-off.

5. It can be the case that zoom-car own executive did some fault and imposed that amount on me.

6. It can be the case that zoom-car have a tie - up with workshop executive and whenever there is a problem inside vehicle, zoom-car always look for customer like me who are easy to harass and no ethics to discuss about fault before imposing charges.

7. Why effort and courtesy not shown from zoom car for this fees?

8. It is for sure that this business is not ethical because there is always a loose point with zoomcar to easily use customer information and later keep on blaming customer that it was his fault.

I would like to take this case in near future to right authority for appropriate actions to get my money back as a part of irrelevant charges imposed on me.

Feedback me at the earliest and again saying that “build trust with your customer”.

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100357). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please do the needful asap

Cycle no : 100357
Location : new town, kolkata...

I booked a zoomcar on 6/12/2017. Booking id jps62cnud. Car no :7452

In this car music player was faulty and i phoned to fleet and informed about the issue. He agreed about the faulty music player and assuerd me to fix it for the next booking.

Now my licence has been blacklisted.

When i phoned customer care, they said that. Site point blacklisted my licence stating that i wrongly complained about the music player.

Then if there is no issue with music player, why would the fleet executive agree with the fault music player..

Totally disappointed with zoomcar..
Definitely i would recommend zoomcar to my friends and family

Sir,
I have a car loan acc [protected] sbi insured my car for rs 5288 with out notifying me on 10\4\15 and i already insured my car on 10\2\15 with national insurance they didn't send me the insurance papers even so that i can cancel it then and there and when i asked the reason for it in the office there answer was not satisfactory further more 2 emis of 10\14 and 9/15 which were deposited in my acc and credited in loan account not showing in statement of my car loan acc the officer in charge is not providing any help he is asking to deposit the whole amount
After making many rounds of sbi branch i am compeld to write to you to do the needful in this matter i am ready to pay the balance emi in my loan tenure

I have booked your new service of bicycle i. E. "pedle'. When i booked a ride its deduct my money but i was not able to unlock the bicycle also i was unable to end the ride after multiple try that was not fault their is issue with your bicycle and you site continuously changing me for the ride. I want my money back in paytm account.
I tried to find customer support number for pedle but unable to search the same.

I have booked my mahindra kuv 100 (Ka 51 aa 4410) on 29 nov 2017 at 8:00 pm to 30th nov 2017 (6:00 pm) with id: jps62coac. I have finished the trip and returned the vehicle in perfect condition. The vehicle located at residential area and it was too dark and i can't see and couldn't take any pictures and trusted them and unlocked the car. Afterwards, when i checked the mail they have charged 4000 rupees for vehicle damage fee and complained about it and after 1 week they reduced the amount to 2000 and come up with this stupid logic that i damaged the boot lid. That lid is not working even when i took the car, did not think of it as a serious problem. They have exterior and interior checkings but how on earth do we check boot lid, engine specifications, oil pressure, suspension other hardware parts??
That car is not maintained properly and was given to me with a punctured tire. I repaired it and didn't complain it either.

This is how you treat customers? Zoom car is worst experience ever in entire life.

My suggestion is "don't take zoom car"

I booked cycle yesterday from silver space society vishal nagar pune.. After completing 3 hour and 42 minutes i went to return the cycle at same pedal station... After clicking on end trip error message has being popped up requested time out.. They deducted 10 rs from my wallet earlier at 11:24 pm yesterday... Now they further deducted 30 rs... Trip is still on and no response from help and support... I was not supposed to charge anything more than 8 rs.. But this ridiculous cycle is keep on increasing my fare.. And same has been deducting from my paytm...

As I had taken the cycle on trip from sai ambience but after some time I did not find cycle . Cycle no. Is 101320. Now it is not tracing. Please help to trace the cycle. My paytm account is debited for 98. So as soon as possible trace the cycle and lock. We are now frustrated for service . No contact no. No one care . No one to respond.its ridiculous.

I have booked pedal bicycle 102184, after trip end locked bicycle but unable to end the trip. Also, payment is deducted from paytm vallet & i am getting outstanding amount sms.
This is very bad & pathetic service and zoomcar have no customer care numbers.
Anyway, zoomcar charging money without using bicycle.
Further, i am not responsible for any matter about bicycle...

Hi team,

I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 101844
Name - nelsonbr...

Used cycle no.102320 from sai dream pimple saudagar pune
Returned under 30 min, unable to end trip with error request timed-out
It's been 2 hours past that, locked the cycle and went home, i can't stand beside this stupid cycle more,
I know the money is minuscule here, but it's the principle here of charging more that 400-500% of what he was promised before.
And still can;t end the trip
No customer care number to call to
Wtf am i suppose to do just let you guys leach my paytm balance to eternity
Extremely dissapointed

I am unable to end my trip for cycle number 100026 at neco sky park, vishalnagar, pune. Cycle is returned and locked. I am trying to end trip, but it not ending. How do i end it and how much would i be charged?
Please do the needful asap. I have delivered it at 07.15 am on 7th dec.
Please do it on top asap. This is the first time i am tried but problem happen.

Hi, i am unable to end my trip for cycle number 101213 at casa bella gold club house. Cycle is returned and locked. It keeps saying station is closed. How do i end it and how much would i be charged?
Please do the needful asap. I have delivered it at 9.30 pm on 6th dec. This is highly unlikely professional. I am so disappointed appointed. This was my first time and it didn't work out right.

The zoom car trip was completed successfully although the safety amount which was refunded via paytm was credited back to the zoom car by mistake. Can i get a confirmation of the same as early as possible. Zoom car however has no part in the mistake.in case such a wrong transaction has taken place will i be able to claim the amount.

Trip id is jps6t6w83

Expecting a reply
Thank you

I have booked pedal bicycle 101880, after trip end locked bicycle but unable to end the trip. Also, payment is deducted from paytm vallet & i am getting outstanding amount sms.
This is very poor & pathetic service and zoomcar have no customer care numbers.
Anyway, zoomcar charging money without using bicycle.
Further, i am not responsible for any matter about bicycle.

Below email was written addressing the issues i faced, its been almost a week and the company is not bothered to respond to the issues, i also tried to contact on customer service but i failed there too because of them not responding, hence i am registering a complaint here.

Booking id: jps627t3d
Firstly, i am disappointed with zoom car for not informing prior to booking or while booking about the speed governors being installed in all new vehicles. I also fail to understand the point in, informing about the speed governor just before 2 hrs the start time. How could you expect the customers to accept this information on a positive note when all preparations are done for the trip??
This is my second similar experience with zoom car, last year with short notice i was informed that xuv500 was replaced by scorpio and the scorpio allotted was in worst condition hence i had to cancel the booking, zoom car ruined my trip.

Secondly, the car interiors were not clean i had mentioned about this in pickup checklist, the exteriors were only wiped it was not clean though pfa pictures (Could not attach all pictures due to constraints) and later i invested my time and money to get the car cleaned.
Finally, zoom car blamed for a damage on front bumper, also charged rs. 500 for repairs. During delivery driver told its a new car and asked to record a video, i asked him to show the damages if any, he showed one on boot door and another on front left fender. Since i trusted his words, i did not record any video. Earlier the fleet executives were showing all the damages on the car and they were documenting on a paper and customers acknowledge it with their signature, i fail to understand why you people are not practicing it and asking the customers to take a pic or video?? It is your responsibility to show all the damages on the car.

I had booked for 720 kms but i had driven only 635 kms, here as well i have paid excess, i do not see any loss to zoom car and just like that you cannot charge me for the damage that was not done by me. Kindly refund rs. 500.

Hi, i booked a cycle with pedl. I am not able to end my trip. It keep saying the parking is full, try in a different station. I even went to the nearby station, but not able to end my trip.
Cycle no - 102793
I want to understand this is not our fault that the station is full. We are not supposed to be roaming to different parking stations to check for an empy one. And there is no customer service number to contact. Not happy with the experience.