Zoomcar Complaints & Reviews

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100384.

I've given a complaint through email but that will take 24 hours to get back to me, and that's too late.
Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same.

I have unlocked the wrong cycle by mistake...100294
And i m not able to lock it as its not present in any of the pedl stations near my place.
The trip is running and my balance is being used.
Please help asap to lock the cycle and end the trip.
It has been an hour since the cycle got unlocked. There is no option to track the cycle or to contact pedl customer care by phone.

At the first place it’s really hard for us to know how to react for the way we are being treated by a reputed company like zoom car.
We have booked honda jazz [booking id: jps62jun5] which started on 16-dec-2017 5:00 am. We arrived at the zoom car office in thoraipaakam, chennai and after verification we were handed over a car. We checked the interiors and outers of the car before taking it up. I believe that being a company that runs car rental services across 25 cities it’s the bound duty of the company to check the car before handing it over to the customer which was ideally not done in our case. First and foremost we were asked to get the permit (We were traveling to andhra from tn) by ourselves which delayed our journey by an hour and we were tormented by the time we got it.
We thought the journey will go smooth after that but we were totally downhearted when we noticed that the front left tyre wasn’t in a good condition and we had to pump up the air in both of the front tyres and the spare tyre as well. At this point of time we reached out to a folk on the garage (Thoraipakkam ofc) and he assured that the tyre can go up to 500kms being safe and sound. Having spoken to him we continued the journey.
We did abide by all the rules of zoom car and while returning we noticed a spark out of our front left tyre, at this point we were forced to replace the tyre. We replaced and continued the rest of our journey only to find that spark came out the right tyre as well. By this time we reached ponnamalle, chennai and it was 12:15 am.
We reached out to customer care and were pissed off since we didn’t get a proper response from them. I would like to highlight that there were female friends travelling with us and we were bothered about their security. Not even in the worst of nightmares we imagined us standing on the lane at 12: 15 am without any assistance. We were in the highway for 4+hrs without any help from the zoom cars.
We were informed that the towing vehicle would come and we waited and waited and when we were affronted we received a mail stating that we can hand over the keys to nearby security person, i wonder how on earth will you guys trust a unknown security guard and ask us to leave the keys with him, but even at that point we waited till the tow vehicle came up. Instead of having a source of gratitude for us zoom car has sent out a mail to pay rs.10000, in addition to which there was a note stating that legal action would be taken if we failed to pay.
We were in a call with customer care persons who assured that the amount paid for the remaining hours, state permit charge & fuel charge would be refunded. They told us that we can opt a taxi for drop out of which first 50 km would be free and the amount for the taxi would be refunded.
Here we haven’t received any refunds instead charged with rs.10000 as damage charges. After reducing the permit and fuel charges we are requested to pay rs.6400. Meanwhile taxi charges haven't taken into account.
Not giving a thorough check up while handing the car was a mistake which totally zoom car has to take up. We need our refund amount that we spent for state permit, fuel & taxi charges.
We had such a bad experience with zoom car that we definitely won’t recommend zoom car to our buddies.

Regards,
Sabareesh

Sir,
Site is not responding... To end my cycle trip ongoing on cycle number 102329...
I have tried so many times since morning 6:20...
But whet i try to end my trip it showas buffering/ loading symbol followesd by showing dilog...
"request time out" try again...
What is this going on...
I have requeste same essue for the same cycle number at 8am still i am waiting for the solution...
As i anable to end my trip si that still it consuming mony from my paytm walet and also not allowing me to do other tranjactions from my paytm wallet...
Why this is happening with me....
I want solution right now along with mony cash back which u have deduced from my wallet...

Sir,
I locked the cycle no. 100637 at 5.30 am today and tried ending trip for half an hour but was unable to do so. As i was in hurry so i left the cycle at main gate of iit madras and came out of city. Even then i tried several times to end the trip but buffering happens and shows a message "time out".
I request you to end my trip as soon as possible.

Worst ever customer handling in mysore.

Even when i showed the zoom car drop point guy that there was 2 minutes pending, they said i need to pay 500rs.in fact when i told them i will pay but there is a problem in the app, which i had shared to the zoom car guy they were rude and said iam wrong

If this continuous iam pretty sure the company will go down just because of put customer handling

Hi team,
I tried to unlock cycle through pedl, then recieved message that it is unlocked, but physically cycle not unlocked and even i am not able to end trip. Pls help.

I am constantly getting deducted balance from paytm wallet and it says recharge in order to continue using.
Cycle no-101063.

Even tried to contact customer care but no executive comes online. Have put email but no response.

Hello sir,
I have book cycle in pedl.in and
Cycle id :108801 its cycle not be end trip please help me urgently because dedected my account balence i was park cycle at 11am o clock today...
So plz help mi...

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100118

I've given a complaint through email but that will take 24 hours to get back to me, and that's too late.
Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same

Yesterday i tried to use cycle from a pedl station in aundh. Cycle number was 101674. The trip started but cycle did not unlock. I tried to end trip thereafter but not happening. Rs 10/- have been deducted from my account and the trip is still not ending. I get a message saying i need to pay rs. 38/- to continue using the cycle. Please help me to end this trip and refund the money. This is my 4th complaint regarding this issue, no response from zoomcar. There isn't a single number from your website that works.

I rented a cycle from pedl and took a break by locking the bike as per the lock option. Now my bike wont unlock after repeated attempts. I am getting charged for the bike im not using and neither can i take the bike to any station to end the ride since it wont unlock.
Cycle number : 102283
Date n time: 18 december 2017, 8.27pm.

Kindly take this as an official complaint.
A helpline number for pedl is required for pedl on high priority since there have been many such issues faced by users.

The only helpline number available is for cars in zoomcar and does not provide for the pedl service.

Pls address the issue as early as possible.

Regards
Swati

I had a very worst experience with zoom car with my 6th booking. As i explained that i haven't done any damage but the team were simply trying to impose charge of 5k for making money. It seems that now now-a-days they where trying to make money like this. Is explained that without any exterior damage the rim cannot be damaged as i driven the car. And moreover there were plenty of damages before my booking in the checklist but no one can checkbinside the engine/rim if thats the case it will take lot of time. So im tired with zoomcar and paid money eventhough for there mistake after that i asked to terminate my account now there are saying its not possible.

Guys i had booked a car in the month of july with booking id jps6t5rfm and i have to receive a amount of 4985 rs and i did not receive them till date.

Contacted your customer care but no action has been taken and i have mailed you regarding this to [protected]@zoom.com
But no action has been taken

Kindly refund my amount asap
Contact me on [protected]
[protected]@gmail.com

Booking id - jps6tbh0r
Mahindra scorpio car with reg. No. - dl1na2090 from the date 22/10/17 to 26/10/17.
It is about to be 2 months since we returned your vehicle after our journey. A refund amount of 3000/- was to be credited to our account, but till the date it is not credited.
So do the needful as soon as possible and refund the amount.

I have unlocked the wrong cycle by mistake...102288
And i m not able to lock it as its not present in any of the pedl stations near my place.
The trip is running and my balance is being used. Pls help asap..
Its more than 2 hrs since i have unlocked the cycle, and amount is getting deducted.
How can track the bicycle which i have unlocked. Will i get the refund?
Please help asap to lock the cycle and end the trip.

Hi,
My first experience was bad experience. I have used cycle for 30min and parked, locked the cycle. After 5hrs i get message saying 10rs deducted and 1 rs is outstanding and asked to lock the cycle. When i visited the website it says unlock.
Cycle no:102929
Paytm linked mob no.:[protected]
Excess amnt debited:10
Email id :[protected]@gmail.com

Reference : booking id jps62cnnf. Vehicle no. Ka51d2623

Hi,

I am extremely disappointed with the service provided by the zoom car team and would strongly urge people to refrain using their services in the future. On the 9th december at around 10:30 am, my friends and i met with an accident on our way back to calcutta from kolaghat. The accident was unintentional as a dog suddenly came on our path and there was a truck to our left and the divider on the right.
As per policy we contacted the emergency support team and reported the accident with relevant details by sending images and videos of the damages that had taken place. We had to make multiple calls to follow up and they were really slow to assess the damage that had taken place as well as the steps that we needed to be taken ahead. The customer care representatives were not very clear about their policies in such situations.in the meanwhile, we were stranded all alone in the highway and had to deal with the police patrol cops who confiscated my friends license and threaten to put a case against us as we parked the car on the highway.
A confirmation of help reached us only at 2pm when the towing vehicle was sent to pick the car up. At around 3.45 pm the towing vehicle reached us. I would like to address the following issues and expect a respond on the same :

No clarity in policy for accidents
There was no back up car provided after our accident and we were told to manage the remaining trip by ourself. We used close to 80 kms of our 350 kms plus package and we had close to 2 more days left on our rental.
Ideally in such scenarios, zoom car should provide a replacement or either refund some part of the money as they are already charging us for the damages that has taken place due to the accident.

Poor turn around time for addressal of the issue
The customer care team took close to 4 hrs plus to solve the issue. An accident scenario requires prompt resolution. Suppose if we were injured, waiting for so long would have lead to something fatal.

Inefficency in the way to estimate the damage
We had to send repeated videos and images too assess the damage. Zoomcar needs to re-work their policy here. Instead of sending video images and clips there should be an sos team that should send a mechanic to # the damage as soon as the accident is reported. This will save our time and as well as their time while assessing the damage. As we waited for so many hours we had to rebook our accomdation and all our plans to visit the city were futile.

Insensitive customer support
Some of the customer care support were very rude to us and had no clue about polices under this scenario.

Better insurance terms and conditions coverage
We were charged 10 k for the damage with no clarity as to the what actually happend to the car. Insurance ideally should take care of all the damages and we felt that we have been over charged as there was only minor damage to the vehicle.

On the 26th of november 2017, i had booked a zoomcar in kolkata with booking id jps6273ze picked it up from the s. N. Roy road pickup point car no. Dl1na1246. The vehicle was already dented and damaged on all sides before pickup as duly notified to the executive on site. During the trip there was a mishap and there were scratches, just scratches not even a minimal dent. On returning the vehicle we were told to pay damage charges which we agreed. At 8 in the night under a dim flashlight the executive on site sent images to his team lead via whatsapp and he estimated rs 4000 as damage charges without consulting the authorised service partner and insurance company. Not only was the team lead rude, didn't have the minimum decency as to how to talk to a woman but also didn't listen neither to us nor to his team. We were asked by the executive on site to talk to zoomcar customer care and get a detailed report of the damage and charges as the person even agreed that rs 4000 was an exaggerated price for the damage. After this incident we have sent multiple mails to zoomcar and we received only one reply everytime stating that the charges are accurate and we need to pay the same. Everytime we mentioned that we are ready to pay the amount but we need a justification as to how did they reach to a conclusion that we will have to pay rs 4000. Due to our repeated mails the company even sent a legal notice demanding the money. We have paid the amount but till date, 11/12/2017 we have not received any justification or estimate. Also after making the payment zoomcar customer support have stopped replying to my mails.

This is to bring to your notice that on 4th dec, 2017 i booked ford figo car which was handed over to me by your executive at gurgaon (Cross-point mall). I also returned the card perfectly without any problem on 5th dec, 2017 at 6.20 am. By next day i also received security amount of rs. 5000 in my paytm account. But after 2 days (8th dec, 2017) received sms that i have been charged extra rs. 10000 as a vehicle damage fees. This was surprised for me as the executive who took car back was perfectly ok and he did not inform me about any damage etc. I then called your customer care on 8th dec, 2017 for 3 - 4 times to discuss about the matter. At this point of time i did not receive any single call from your side about such fees. When i discussed with your customer care personnel, she said that fees charged is valid and this need to be given at once or else zoom car will take legal action against me. So as to build a trust i paid that hard earned money to you for the reason which i was not notified. I kept on asking for service record of vehicle and workshop report but customer care kept on hesitating and just argued that concerned amount is valid. I believe that this is a case of harassment and the fault is from your side that you do not have proper checklist. Imposing an amount to customer is quite a comfortable business with no reason it seems for zoom car. I have following queries to zoom car:

1. Why your executive did not inform me about that problem during pick-up and drop-off?

2. Zoom car did not maintain checklist.

3. How i can trust zoom car which i feel that though my security amount has been refunded then also you imposed vehicle damage charges?

4. It can also be the case that this problem i ignored while picking up this car but zoom car better knew this problem and later zoom car charged this amount on me after drop-off.

5. It can be the case that zoom-car own executive did some fault and imposed that amount on me.

6. It can be the case that zoom-car have a tie - up with workshop executive and whenever there is a problem inside vehicle, zoom-car always look for customer like me who are easy to harass and no ethics to discuss about fault before imposing charges.

7. Why effort and courtesy not shown from zoom car for this fees?

8. It is for sure that this business is not ethical because there is always a loose point with zoomcar to easily use customer information and later keep on blaming customer that it was his fault.

I would like to take this case in near future to right authority for appropriate actions to get my money back as a part of irrelevant charges imposed on me.

Feedback me at the earliest and again saying that “build trust with your customer”.

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100357). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please do the needful asap

Cycle no : 100357
Location : new town, kolkata...