Zoomcar Complaints & Reviews

Dear Authorities,

My name is Mohd Basit A Khan
I have booked a ford aspire car for the timings of 3.00pm till 6.30 pm from my registered mobile no of zoom car which was [protected]on the date 02 November 2017 and for that booking i have made a security depoait of rs5000 with extra amount of rs 660 for vehicle
I used the vehicle i made the txn but i was waiting for my security deposit which i recieved on the next...

This is related to recent booking id(JPS6T6WQN), done by me on 01 Nov 17. The issue what I had with this is that I have been charged for damaging the vehicle.

This issue is hot for me and I have been fighting for this from past 4 days. Initially Zoom car executive said this is only vehicle damage fee (7000/- INR). Though I have the valid proof that vehicle was damaged before the pick up as well. There was a huge pressure on...

Really disgusting company.. The booking id for zoom car was jps6txvk9. The clutch usually has a lifespan of 30000km to 100000km on average.. We were handed the car at 5am and by 7 am, about 50 kms ahead the clutch broke down.. The car was driven carefully on normal highway and the trip was registered for 300km. Foul plastic burnt smell was noticed and we immediately stopped and were stranded on highway for 3long hours. They sent a tow truck...

To
The person concerned,
I had a booking with zoom dated 28th september 2017 from 6pm (Booking id: jps6t2v7t). Due to unavailability of car your customer carecalled me & changed the pick up location twice as well as the car i. E. Maruti swift (Ka51d2622). Now they promised me to reimburse the cab fare both ways to the pick up location. I had uploaded all the documents by 29th september 2017. It is been more than a month still...

Hey my name is syed shujauddin quadri i had booked a car mahindra scorpio bearing vehicle number ts07uf2174 and my booking 🆔 is jps6tfqg8 my booking date is 10/10/2017 - to 15/102017 is given below there such refund amount should be reflect within 5-to15days and now its 17th day over still i am waiting for my amount i even can't be able to contact your executive i have even complained before also but no response from your team please kindly...

When i was booking a car on your website there was either a glitch or a misclick by me and it had asked for an ecosport in banglore instead of delhi my booking number is jps6txit0 i had immideiately cancelled it and changed my booking to delhi but i have only got half my money back is there a possibility to get the full refund back. My next booking number was jps6txi2c immediately after i cancelled the previous one...

Hi,

I had a booking with zoom car bangalore (Mahendra scorpio - ka01ac0102) on 18 october 2017 at 11.30 pm till 23rd october 2017 2.30 am. Booking id jps6tfyem. When i booked the car i was told that the car would be allotted to me from kormangala. On 18th october 2017 evening i got a call and i was told the allotted car met an accident and there was one more car available near suguna hospital. Since i had already planned my...

Alright, after being a regular Zoom Car Customer and a series of mixed experiences, this issue has puzzled me to the core and is keeping me sleepless for the past few nights. I have sent around 10 mails to zoom car support team but my single mail is also not yet acknowledged .
I have received fake legal notice from zoom car which I am not sure why they are sending.

I booked Ford Ecosport from 10:00 PM 04 Feb 2017 to...

Dear zoomcar,

Extremely disappointed with the zoomcar service we received for our booking id jps6tf82q. (Grand i10) on 28th october, chennai. We had booked our car from 11.00am and we took the car around 11.30am and to our surprise the car stopped in the midst of high traffic at 12.00pm within half an hour, so we asked some fellow strangers to push our car so that we dont block the road and can solve the issue. We called zoomcar...

Worst ever experience with zoom car. The legal notice says reads like this :

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would...

Booking id - jps6tx5f5, rented swift on 28th oct for one day and while dropping the car back i missed my stuff in car. I am trying to connect to customer care but there is no option to report missing stuff.
All i am getting payment calls for pending balance. Not sure is customer is more important or money. Hope zoomcar is not expecting me to use their service again....

Greetings,

Seriously - never book a zoomcar

I too picked up a red swift (Booking id: jps6v8umm) from forum value mall in june 2016. I returned it after a 4hr ride safely. Post the ride - the car handler showed me a scratch and said it was new. We checked the pre-ride check sheet and they had clearly mentioned about scratches on the leftside back door. The car was already damaged on the left rear door and behind...

I have booked a zoom car from hyderabad and they have charged 2500 for exceeding 125 km/hr which we were maintaining speed from speedometer as less than 120. This is a cheating to customer to loot their money by recording false speeds. They can add a speed lock if they need to restrict speed. Zoom cars has the worst policy in the name of this they are looking the customer it should be banned....

Greetings
My self syed quadri has booked a car mahindra scorpio bearing vehicle number ts07uf2174 on 10/10/2017 - 15/10/2017 from zoom car it is shown their below that refund should be reflect in 5-15 days i have waited much for 15 days but still i dint got my refund amount my booking 🆔 is jps6tfqg8 i kindly request you to respond for further queries and details about my refund.
Syed shujauddin quadri
Contact details...

Zoomcar team,

I am naveen rana, my email id is [protected]@yahoo.com

I am consumer of zoom car from 3 months, on second time i had very bad experience of their refund policy and damage penalty.
I booked my one ride at 19.10.17 on deepawali. Booking id : jps6tbrdy : swift ldi from gurgaon. I had extended the ride twice and paid at the same time, which is understood. Although the car has multiples issue...

Zoomcar another name of fraud. Doesn't know the difference between right side of car n left side. Shows false scratches, trap the customer, staff lets the customer go without payment, claims the wish they want.
I have uploaded 2 pic ie daytime when i picked up n night i returned back. The scratches in both the pics are same, there is no difference n they are sending me legal notice of some 6800.
Big fraud by zoomcar.
It...

I booked a zoomcar (Booking id # jps6tbtxr) on 22nd oct for just 3 hours. Since i had to pick a friend from airport. There are 2 main complaints in the same booking.
1. While booking, it showed that the car should be picked from around jayanagar area. But i got the car which was parked in banashankari 3rd stage near kamakya layout (Around 5.5km away from swagath mall jayanagar). Also not in any parking lot, but in front of someone...

I had made a zoomcar booking on august 2, and paid rs. 5957 in total for the same. The booking was cancelled later and i got a message saying refund will be initiated shortly. After waiting for almost a full month i complained to the customer care and got the refund on september 27th. For some reason today i get a message from my bank saying rs.5957 has been debited from my account, and upon inquiring it was treated as a wrong reversal of...

"
It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹6000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable)...

This is related to booking id: jps6vveee in zoomcar. The car was returned on time with the concerned company (Zoomcar).

Details of the ride below:
Booking id: jps6vveee
Car provided: ka03ab6878
Start time: 25/11/2016 07:00
End time: 25/11/2016 22:03
Pickup point: koramangala (Forum mall)
Drop off point: koramangala (Forum mall)
Initial rental: 1155
Security deposit:...