Zoomcar Complaints & Reviews

Pedl zoomcar i have booked the wrong byke and was unable to get the helpline number please provide helpline number so users like me don't have to suffer so much very bad service no backup planthe cycle idea is trash. The byke number is 100282 i have booked it few hours before please help me or tell me the steps that i can follow to end the trip there should be a number which i can call
Help sos...

I have booked i20 elite car on 30oct 2017 and I have strated my trip by 11:30 and gave the vechical back by 1:30 so it's hardly 2hrs trip and 14 km I have driven extra and according to zoom plan it's should be 180rs and here it is showing that 1356rs has to be paid. And for this purpose I have taken a pic of car reading before strating ma trip and it is clearly displayed as 13656 km but that has been registered as 13556 which is showing 100km...

Received this email from zoomcar.

Dear mr/miss ankit bhageria

Outstanding recovery notice
This e-mail is with reference to the booking made by you on 09 nov, 2017 12:45 pm using booking id jps6tnt27 through the companys application. You had initial payment of rs 0 /- towards security deposit and rs.1848 as initial rental charges for the aforementioned booking for car bearing registration number mh14gd0153...

I tried unlocking a cycle but couldn't. Later, a cycle got unlocked unitentionally. However j haven't used it and now i cannot lock it as i don't know the location of the cycle. Please end my trip and provide the details as i am being charged for the bike that i have not used. The bike cannot be located by me but pedl claims to have withstanding dues for the bike i have not used. Please resolve and end my trip....

Dear zoomteam,
It is a great agony if a customer is harassed & charged misfaultly. The video taken before clearly indicates no damages & other post delivery pics clearly shows that the charged kind of damages were already noticed at back & above the vehicle roof too, which the local attendant claims to have been repainted recently.in no way it is repainted & has been a spot of earlier time.

Hope for a fair deal or shall...

I booked a zoom car for five days and after that because of some issues i cancelled my booking. Zoom car initiated a refund of rs.4660. I tried contacting the customer care many times there was no reply.in my zoom car account it is mentioned that the amount is refunded. But there is no such refund shown in my bank account. It’s been three months and still there is no reply. And my booking id is jps6tt09y....

I have received this message.

Dear mr/miss akhilesh bamhore

Outstanding recovery notice
This e-mail is with reference to the booking made by you on 01 oct, 2017 02:44 am using booking id jps6t4l3a through the companys application. You had initial payment of rs 0 /- towards security deposit and rs.1215 as initial rental charges for the aforementioned booking for car bearing registration number ka51aa2295...

I have booked zoom car for 130kms but finally when i picked up car it starts with 70 kms. Due to very short of time for personal function i have picked up it as it was confirmed. I have paid for 130 kms and i have summary of payments as snapshot, also applied coupon for new user which gave 20% off. Total amount paid 1296/-. My friend has booked the same for 700/- for 70 kms.
Please look into the matter....

Hey my name is syed shujauddin quadri i had booked a car mahindra scorpio bearing vehicle number ts07uf2174 and my booking 🆔 is jps6tfqg8 my booking date is 10/10/2017 - to 15/102017 is given below there such refund amount should be reflect within 5-to15days and now its more than a month still i am waiting for my amount i even can't be able to contact your executive i have even complained before also but they have given some status you...

Hi team,

I have done the booking in august for pune city and got scorpio car. My booking reference no is jps6ts3b. I haven't got my security deposit back till now and it was told to me that it will going to take 2 months. Now it is more than 2 months and i am still waiting for my security deposit. Please support here in getting refund of my security deposit.

Looking for your support earliest on this.
br...

I booked a zoom car on 17th nov 2018 at midnight 12.15am. My payment was debited but it showed that payment was unsuccessful in the app. Neither any car got booked nor did i get any refund from zoomcar side. There are no recent bookings appearing in my account. There is no customer care contact number or email id available on the app or anywhwere else....

The tiers were in completely daged state.. Like no life time for them. Front left and back right. I have noticed it after 1 hour time of start time n took pictures of them.
Second audio device / music system is in worst state with non working condition, no data cable, no charging port attached. And gear box is unstable
Your assistance there in location was telling no time to make them repair as immediate booking was there....

Dear zoom car support team

Here are the below required details

We have hired a zoom car on 25 june 2017 to 26 jun 2017 with the booking id jps6t1lnb.

But till now we have not received the security amount we have paid to you.

Kindly revert as soon as possible as its already pending since long time.

I am keep calling you guys but getting no response from your side,...

Hello,

Yesterday i booked a car from jaipur, rajasthan (Metro station). I was sitting there and i was waiting for my brother to come. Then suddenly, i heard a nasty voice of burning out the tyres, not just for once i heard it at least 6-7 times. I have the video of it as well. The driver tried to grab my mobile and abused me and said delete it otherwise i will not give you the car.
I have used more than 30 cars till...

I have booked a zoom car with number mh14 fc 2944 from mumbai domestic airport. I have received 720 kms of ride upon booking. I drove for 320 kms and the car broke down at lavasa near lonavala, pune. The car broke down in running condition on a flat road. Assume what would have been our condition if the car had broken down in any up or down road on the hill? Is zoomcar not responsible for the safety of the customers? After going over through...

Name: manohar p
Contact number : [protected]
Email id: manohar.[protected]@gmail.com
Booking id: jps6tn56y

I had booking with zoom car hardly i traveled 15km in meddle road got break down i dent get any alternative option kindly refund my money back because happen your side trouble i should i sapper i did payment 2040/- total no coolant in engine 249/- i put later in engine i reached slowly were house the r making...

Well, first the good part.

I had a good trip with zoom scorpio for 3 days. Price, drop and pick up was on time.

Now the bad part.

Car no: ka51aa3452 (Red scorpio)

In case someone from zoomcars reads the review and complaint, please respond. Here is the booking id : jps6tb8ei

I knew few charges which zoom car drivers/owners charge to customers though they are not caused...

https://www.consumercomplaints.in/zoom-car-invalid-charges-for-damage-c1752658

I had raised a complaint earlier. (Above link). Asking those questions again in case you are not notified of it. Please check the complaint which was launched earlier

I have not made any damage to the car. Why should i pay money for the things which i have not done. Besides answer me this, why was the car not inspected before it was...

I have taken honda jazz in bangalore. Before pick up i have asked the guy about the problems in car since i had to travel to kerala.
He said it is in mint condition. But after reaching to some forest are where there was no mobile network, the car started giving trouble, it was not starting.

I escalated this issue after reaching to a small town 5-6 kms from that location. Then it got resolved. Because of this, all my plans...

Hi team,

I am a regular customer of zoom car but want to highlight issues faced be me and many of my friends now a days, kindly dont neglect them and dont simply focus on only earning.

1) i checked the car to book on 3rd nov and car was available at hinjewadi and upon booking and payment i got link that car is available at kalewadi phata, how can you do that.
2) i cross checked the km to drive but it...