Zoomcar Complaints & Reviews

I made a booking at zoom car (Id: jps62owys) on 24 dec 2017. This is my 6th booking and every time i have used zoom car, the car was parked in forum mall or garuda mall (Bangalore) and there was always a zoom car executive to facilitate the pickup and drop off.
But this time the car was parked on a road. I had to pickup the car at 00.30 am, but because i could not find the car after searching a lot i called up zoom car and finally was able to locate the car.
After using the car, i dropped off the car well before 5.00 am (Which was my drop off time).
During the time the car was with me there was no damage done to the car.
After about two or three hours i got an sms that there was some damage done to the car and i have to pay rs 6000.
I called and raised a concern. They told they will check and get back to me.
After one day i got a call that they have checked and i have to pay 6000 rs.
I said there were some scratches on the car when i picked up, so they asked me to send photos, which i did. After seeing those pictures, they called me again and told that they have not charged for those scratches but some other ones.
Just because they could not arrange an executive to check the car upon drop off, which could easily avoid these kind of issues, they are asking me to pay.
One more interesting thing is that, forum mall is within half a kilometer of the road where this car was parked.
Why could not they have arranged the pickup and drop off at forum mall, where there is a designated area for zoom car and always there will be someone for inspection during drop off.

I request them to stop harassing the customer, revoke the charges of damages which was not caused by me and instead take more responsibility to arrange an examiner at the time of pickup and drop off.

Today evening i took cycle from silver space society station and parked back at nisarg society and the total time i was using that cycle was 34 minutes. At that moment the trip was ended successfully and i locked the cycle too. But after 4 hours i m getting the msg to return the cycle back and it costs me 10 rs. This was the first time i used this cycle and is very much disappointed with the service. I want to money back in paytm wallet

Yesterday night we faced an issue with cycle no 101396. We tried ending the trip but it kept saying this is not the pedl station even though the cycle was unlocked at the same station. Request your help since we have still not been able to end the trip and the money is getting deducted from the paytm account

Station: right opposite to maxima e at casa bella gold palava city

Today my trip for cycle no 101422 got started but i have been facing issues in unlocking the cycle. Neither it was getting locked nor the trip is ending.

The cycle is still locked and the trip is still on. I don’t know what should be done now.
Kindly help me out as i am not able to stop the trip too.

The cycle is at casa bella club house palava city

Today my trip for cycle no 101278 got started but i have been facing issues in unlocking the cycle. Neither it was getting locked nor the trip is ending.

The cycle is still locked and the trip is still on. I don’t know what should be done now.
Kindly help me out as i am not able to stop the trip too.

The cycle is at casa bella gold palava city...

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100384.

I've given a complaint through email but that will take 24 hours to get back to me, and that's too late.
Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same.

I have unlocked the wrong cycle by mistake...100294
And i m not able to lock it as its not present in any of the pedl stations near my place.
The trip is running and my balance is being used.
Please help asap to lock the cycle and end the trip.
It has been an hour since the cycle got unlocked. There is no option to track the cycle or to contact pedl customer care by phone.

At the first place it’s really hard for us to know how to react for the way we are being treated by a reputed company like zoom car.
We have booked honda jazz [booking id: jps62jun5] which started on 16-dec-2017 5:00 am. We arrived at the zoom car office in thoraipaakam, chennai and after verification we were handed over a car. We checked the interiors and outers of the car before taking it up. I believe that being a company that runs car rental services across 25 cities it’s the bound duty of the company to check the car before handing it over to the customer which was ideally not done in our case. First and foremost we were asked to get the permit (We were traveling to andhra from tn) by ourselves which delayed our journey by an hour and we were tormented by the time we got it.
We thought the journey will go smooth after that but we were totally downhearted when we noticed that the front left tyre wasn’t in a good condition and we had to pump up the air in both of the front tyres and the spare tyre as well. At this point of time we reached out to a folk on the garage (Thoraipakkam ofc) and he assured that the tyre can go up to 500kms being safe and sound. Having spoken to him we continued the journey.
We did abide by all the rules of zoom car and while returning we noticed a spark out of our front left tyre, at this point we were forced to replace the tyre. We replaced and continued the rest of our journey only to find that spark came out the right tyre as well. By this time we reached ponnamalle, chennai and it was 12:15 am.
We reached out to customer care and were pissed off since we didn’t get a proper response from them. I would like to highlight that there were female friends travelling with us and we were bothered about their security. Not even in the worst of nightmares we imagined us standing on the lane at 12: 15 am without any assistance. We were in the highway for 4+hrs without any help from the zoom cars.
We were informed that the towing vehicle would come and we waited and waited and when we were affronted we received a mail stating that we can hand over the keys to nearby security person, i wonder how on earth will you guys trust a unknown security guard and ask us to leave the keys with him, but even at that point we waited till the tow vehicle came up. Instead of having a source of gratitude for us zoom car has sent out a mail to pay rs.10000, in addition to which there was a note stating that legal action would be taken if we failed to pay.
We were in a call with customer care persons who assured that the amount paid for the remaining hours, state permit charge & fuel charge would be refunded. They told us that we can opt a taxi for drop out of which first 50 km would be free and the amount for the taxi would be refunded.
Here we haven’t received any refunds instead charged with rs.10000 as damage charges. After reducing the permit and fuel charges we are requested to pay rs.6400. Meanwhile taxi charges haven't taken into account.
Not giving a thorough check up while handing the car was a mistake which totally zoom car has to take up. We need our refund amount that we spent for state permit, fuel & taxi charges.
We had such a bad experience with zoom car that we definitely won’t recommend zoom car to our buddies.

Regards,
Sabareesh

Sir,
Site is not responding... To end my cycle trip ongoing on cycle number 102329...
I have tried so many times since morning 6:20...
But whet i try to end my trip it showas buffering/ loading symbol followesd by showing dilog...
"request time out" try again...
What is this going on...
I have requeste same essue for the same cycle number at 8am still i am waiting for the solution...
As i anable to end my trip si that still it consuming mony from my paytm walet and also not allowing me to do other tranjactions from my paytm wallet...
Why this is happening with me....
I want solution right now along with mony cash back which u have deduced from my wallet...

Sir,
I locked the cycle no. 100637 at 5.30 am today and tried ending trip for half an hour but was unable to do so. As i was in hurry so i left the cycle at main gate of iit madras and came out of city. Even then i tried several times to end the trip but buffering happens and shows a message "time out".
I request you to end my trip as soon as possible.

Worst ever customer handling in mysore.

Even when i showed the zoom car drop point guy that there was 2 minutes pending, they said i need to pay 500rs.in fact when i told them i will pay but there is a problem in the app, which i had shared to the zoom car guy they were rude and said iam wrong

If this continuous iam pretty sure the company will go down just because of put customer handling

Hi team,
I tried to unlock cycle through pedl, then recieved message that it is unlocked, but physically cycle not unlocked and even i am not able to end trip. Pls help.

I am constantly getting deducted balance from paytm wallet and it says recharge in order to continue using.
Cycle no-101063.

Even tried to contact customer care but no executive comes online. Have put email but no response.

Hello sir,
I have book cycle in pedl.in and
Cycle id :108801 its cycle not be end trip please help me urgently because dedected my account balence i was park cycle at 11am o clock today...
So plz help mi...

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location
Cycle number 100118

I've given a complaint through email but that will take 24 hours to get back to me, and that's too late.
Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same

Yesterday i tried to use cycle from a pedl station in aundh. Cycle number was 101674. The trip started but cycle did not unlock. I tried to end trip thereafter but not happening. Rs 10/- have been deducted from my account and the trip is still not ending. I get a message saying i need to pay rs. 38/- to continue using the cycle. Please help me to end this trip and refund the money. This is my 4th complaint regarding this issue, no response from zoomcar. There isn't a single number from your website that works.

I rented a cycle from pedl and took a break by locking the bike as per the lock option. Now my bike wont unlock after repeated attempts. I am getting charged for the bike im not using and neither can i take the bike to any station to end the ride since it wont unlock.
Cycle number : 102283
Date n time: 18 december 2017, 8.27pm.

Kindly take this as an official complaint.
A helpline number for pedl is required for pedl on high priority since there have been many such issues faced by users.

The only helpline number available is for cars in zoomcar and does not provide for the pedl service.

Pls address the issue as early as possible.

Regards
Swati

I had a very worst experience with zoom car with my 6th booking. As i explained that i haven't done any damage but the team were simply trying to impose charge of 5k for making money. It seems that now now-a-days they where trying to make money like this. Is explained that without any exterior damage the rim cannot be damaged as i driven the car. And moreover there were plenty of damages before my booking in the checklist but no one can checkbinside the engine/rim if thats the case it will take lot of time. So im tired with zoomcar and paid money eventhough for there mistake after that i asked to terminate my account now there are saying its not possible.

Guys i had booked a car in the month of july with booking id jps6t5rfm and i have to receive a amount of 4985 rs and i did not receive them till date.

Contacted your customer care but no action has been taken and i have mailed you regarding this to [protected]@zoom.com
But no action has been taken

Kindly refund my amount asap
Contact me on [protected]
[protected]@gmail.com

Booking id - jps6tbh0r
Mahindra scorpio car with reg. No. - dl1na2090 from the date 22/10/17 to 26/10/17.
It is about to be 2 months since we returned your vehicle after our journey. A refund amount of 3000/- was to be credited to our account, but till the date it is not credited.
So do the needful as soon as possible and refund the amount.

I have unlocked the wrong cycle by mistake...102288
And i m not able to lock it as its not present in any of the pedl stations near my place.
The trip is running and my balance is being used. Pls help asap..
Its more than 2 hrs since i have unlocked the cycle, and amount is getting deducted.
How can track the bicycle which i have unlocked. Will i get the refund?
Please help asap to lock the cycle and end the trip.