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ZoomIn India Complaints & Reviews

zoomin.com

1

Updated: Aug 9, 2025

Complaints 283

Resolved

42

Unresolved

241

So far, so good. ZoomIn India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ZoomIn India will keep up the work and continue to help more customers with their concerns even better 🤝

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ZoomIn India reviews & complaints page 10

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Address: Lucknow, Uttar Pradesh, 226016

Note yet recived my order and they are cheating us and not delivered my order and it is very disappointed
ZMP1-9XZKWL8K
And not delivered my product yet they does not replying to my email and complain
Very disappointed
Not yet delivered my product and very dissappointed company
So worst they does bot reply to my help contact or any email very bad worst service

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N

Neha Bulchandani

from Kolkata, West Bengal

Jan 14, 2019

I wanted to order a flip book from Zoomin website and the cost was around Rs 599. I was doing payment using Paytm UPI Ref no[protected]. Payment was successful but it is showing Payment failure and order in the cart. Please refund back the amount or process the delivery at an earliest.
My order id is ZIN1-R5Z9OCTG-Flipbook(20 pages)

N

nagaraju chinthala

from Hyderabad, Telangana

Jan 16, 2019

Sir I'm ordering photobook I have not received please send immediately my order M90833524 please immediately please send orgent please zoomin contact I'm ordering in 26th December 2018

S

somnathrnavale

from Mancheral, Telangana

Jan 17, 2019

I m photo book order .payment is successful but order is not confirmed I m payment through phoney app plz refund me.
Order id:[protected]
Payment date:[protected]
Translation id:C1901131051225562742974
I m new order from different option thin transaction money plz refund my account

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Address: Mumbai City, Maharashtra

I have made an order for a photo album on zoomin. ZMP1-5BA3ODVI this is my order no.
I ordered it on 20/12/2018 but it is not received yet . i have paid money for it also. i m trying to contact zoomin but no contact no. is given... i mailed but no response from their side... please help me for my order... i am attaching the screenshot of my order and please find my order.

ZoomIn India customer support has been notified about the posted complaint.

Jan 07, 2019

Updated by minakshi.bebo still order has not received

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S

Samrakchan

from Kolkata, West Bengal

Jan 3, 2019

I uploaded 33 photos on 26 dec 2018 only 30 got uploaded the remaining 3 didn't get uploaded as its saying those photos aren't there in my device though they are present in the device.

T

Tubai Sinha

from Kolkata, West Bengal

Jan 14, 2019

Hello,
Original photos are cropped badly. Sometimes head is removed also. Very poor quality of prinring. Sample photo given. Please re-print and send with original photo quality.your quick response is highly appreciated. Please revert bhajahari.[protected]@gmail.com for any information
Regards,
Shoubhik Sinha

Tubai Sinha's reply, Jan 11, 2019

Zoomin order Id was ZIN1-2IFH4RAO

S

Saravana Manoj

from Chennai, Tamil Nadu

Jan 14, 2019

Sir
My Dady photo upload for it web site
Enlargement 16*20 size then make payment do wateway for gpay transfer successful transaction upi Id:[protected]
So pls refund or take order

Saravana Manoj's reply, Jan 8, 2019

Sir
my transaction upi Id:900811889848
Amount RS.468
Pls consider for refund my account
My account number is
CA:510909010003797
City union bank

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Website: Zoomin photos

I have bought zoomin family photo book 6×6" 32 photos. And uploaded from zoomin app. I received product in 7 days via delhivery courier. When i received it i found that zoomin sent me wrong product. Don't know how?
My order id is zmp1-rcizodiv
Order cost worth 329+69 (Shipping)
No costumer care service.
I usually believe in online shopping but this time really not happy with zoomins services
Its technical fault or fault from zoomin side. Please costumer care help me.

Jan 20, 2019

Complaint marked as Resolved

ZoomIn India customer support has been notified about the posted complaint.

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Hi,

I have placed my order on 18/12/2018 by zoomin website and payment has been done of rs 658.43 through paytm app, payment has been deducted from my wallet but the order was not placed and showing "Payment pensing". This is very unprofessional behaviour. You are cheating your customers. Look after this matter as soon as possible. Refund my money or deliver my products as soon as possible.

Order ID: ZIN1-9EP8LR2S
Transaction id: [protected]
Merchant website: www.zoomin.com
Amount paid: 658.43
Customer phone number: 7888372xxx

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Address: Pune, Maharashtra

I placed an order before 8 days i. E on 11/12/2018. My payment was already done i. E of 399 rs... Probable date of delivery was 17th dec... Now as i am checking my order placement tracker... The message showing that no any date is available for the given order... Such a bad service is this. And really bad behaviour... Please try to resolve this issue... Either deliver this order within time.. Or refund my amount in my source account..

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Address: 723101

Dear zoom in,

I want to deliver my product to egypt, but unfortunately i didn't find any option regarding it as i can only see india, uk, canada and some more countries. Please tell me how can i deliver my items to egypt. Last time i was able to send it world wide and now i can only see limited option of countries. Can zoomin suggest me about this matter.

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Ævířáj Vïkãśh

from Kolkata, West Bengal

Dec 27, 2018

My order no is zmp1MBVLKU3J MY PHOTO IS NOT UPLOADING PROPERLY MY CONTACTS NO IS [protected] so my pic is crop properly because my face is cut on pic so plz slove my problem

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Website: www.zoomin.com

I have placed my order on 14/11/2018 by zoomin website and payment has been done of rs 1144.18 through phonepe app, payment has been deducted from my wallet but the order was not placed and showing "the transaction failed". This is very unprofessional behaviour. You are cheating your customers. Look after this matter as soon as possible. Refund my money or deliver my products as soon as possible.

Transaction id:ptm20181114028108278121201811140815
Merchant website: www.zoomin.com
Amount paid: 1144.18
Customer phone number: 7530002xxx

Thanking you.

Nov 15, 2018

Complaint marked as Resolved

Order is placed today 15/11/2018. Thanks for the needful steps at the earliest.

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Nivya Nivi

from Bengaluru, Karnataka

Nov 2, 2019

Hi Team,

This is the first time I have placed an order in Zoomin and had a bad experience. Order number ZO-92A0774EC9 where the amount is deducted from my bank but the order status is still showing pending in the app.
Could you look into this issue and resolve.

Kind Regards,
Nivya M

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Address: Pune, Maharashtra, 411057

Website: www.zoomin.com

On 07 oct 2018, i made online transaction to zoomin website, the money was deducted but i didn't recieve any order id or any kind of information from zoomin. I confirmed it from my bank that the payment had been done and successfully received at zoomin. It's more than a month and i am still waiting for my money back.
Merchant's reference no[protected]

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I have placed my order on 23/10/ 2018 by zoomin app and payment has been done of rs 244.25 through PaytmApp, payment has been deducted from my wallet but the order was not placed. Look after this matter as soon as possible.

Transaction ID: TR-749FD24526A3A0A5
Merchant Website: www.zoomin.com
Amount Paid: 244.25
Order Date:23/10/2018
Paid At: White Ventures Online Private Limited

Thanking you.

ZoomIn India customer support has been notified about the posted complaint.

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S

Shamayità Aich

from Lalganj, Bihar

Oct 29, 2018

I placed my order on 23th October.. Delivery date was 27th..Today is 28th October but my item hasn't been delivered..& when I try to track shipment it showing that there is a dealy beyond our control.. Please help me order id-ZIMP1-YVEABV5Z help me it is very disappointing help me anyway

H

Hema8531

from Bengaluru, Karnataka

Nov 6, 2018

I ordered a photo mug with an expected photo graph, but i got empty mug without photo which is terribly disappointing, so how can i return my mug since no customer care service numbers are not working properly, replace my mug or return my payment, do please give me a solution,

B

Bsuk

from Kolkata, West Bengal

Dec 11, 2018

Hello team Zoom in. Very bad that you don't have any contact numy. I ordered photo book of silk cover. You send me ordinary hard cover book. Please take this book and give my the booy with silk cover.

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I have placed my order on 16/10/ 2018 by zoomin website and payment has been done of rs 247.70 through PhonePe App, payment has been deducted from my wallet but the order was not placed and showing to pay again as payment is in pending. Then i have paid again using paytm for the order.This is very unprofessional behaviour. You are cheating your customers. Look after this matter as soon as possible. Refund my money for 1st transaction and deliver my product also as soon as possible as i have made payment twice.

Transaction ID:C1810162332066984721454
Order id :[protected]
Merchant Website: www.zoomin.com
Amount Paid: 247.70
Order Date: 16 October 2018
Customer Phone Number: [protected]

Thanking you.

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I want my refund on my account pls... Spoke to someone and he was saying to download team viewer app and also was asking for cvv no. I did dat n dey are disconnecting the call... Abusing in call I want my money or the album back pls. I had called to ask about my delivery.. but my order is cancelled they say... And also... Idk y there is no helpline on the app for Zoomin. Pls I should get my album or my money back to my account and pls contact me on [protected]

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prade83

from Chennai, Tamil Nadu

Nov 2, 2018

Mother [censored]ers deliver my product ...Where is my order...No option to cancel and refund...?...hdhshshshshdhshshshshshdhhhdhshshshshshshsh

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Website: zoomin.com

When i ordering 6"by6" photobook, i choose freecharge wallet to pay amount of 186.44rs. Payment was successfully done and deducted amount but website still showing pay amount for place order. Then i payment again the amount of 186.44 rs and order placed. Please refund my 1st time payment of 186.44rs.
1st time payment made by orderid was
[protected].
And 2nd time payment made by orderid was[protected]. (Zmp1-xjyuyiml)
And please improve your app and website.

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Address: Mumbai City, Maharashtra

Website: zoomin.com

I have placed my order on 2/10/ 2018 by zoomin website and payment has been done of rs 457.80 through PhonePe App, payment has been deducted from my wallet but the order was not placed and showing to pay again as payment is in pending. This is very unprofessional behaviour. You are cheating your customers. Look after this matter as soon as possible. Refund my money or deliver my products as soon as possible.

Transaction ID:[protected]
Merchant Website: www.zoomin.com
Amount Paid: 457.84
Order Date:[protected]:33:18
Customer Phone Number: 7003545XXX

Thanking you.

Oct 4, 2018

Complaint marked as Resolved

ZoomIn India customer support has been notified about the posted complaint.

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Lekhraj Yadav

from Jaipur, Rajasthan

Oct 16, 2018

Sir I contact to delivery boy 20-30 times but he not responding properly what is my fault why they are not responding . My order should be delivered or my money should be return to me.i have contact them but all not reply. They all reply that they are on leave so we don't know what should be done

Y

yashshrotriyaa

from Haldwani, Uttarakhand

Oct 30, 2018

Wrong Photos Delivery Order id - ZIN1-YCDLYUOA: I Received Wrong Person Photo in My Order maybe this is exchange with someone help me regarding this... I already rise a help on zoomin web regarding this but no reply from this website also my issu mark as solved without replying this

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T id-C1809221642452380819270 phone or on 22 sep at 04: 42 PM
Order id-[protected]cillect request from PAYU
OFFER CODE MYPRIDE
Mobile-[protected]
@mailid [protected]@yahoo.com
Facebook [protected]@yahoo.com
Photo uploaded by zooming app
I email continue but they are not replied even customer support not contact not is not updated...I tried email frequently inspite of they are not responding...even I attached pic of transaction I'd ..also

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 26, 2018

Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

T

tech mithani

from Surat, Gujarat

Oct 22, 2018

Please refund me i want to cancle my order
ZMP1-RLCTIRYJ

S

SAURABH BOND

from New Delhi, Delhi

Oct 22, 2018

Hi Team Zoom.
I am really disappointed with my last order.
Order Number -ZMP1-UHKXGMGV.
Picture Quality is very bad, It's not visible.I want my money back.
Or I can place the order again .
Kinldy help me with ASAP.
Regards,
Saurabh.

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Address: Gaya, Bihar, 823001

I have order from zoomin photo album and done my payment and received a mail that my order is processing after 2 days my order is shipped and received a mail regarding this also but when my order is not delivered i contact to this no as written customer care no[protected] they said that my order is cancelled. My order no-zin1-ahutctqf. So plz refund my amount as soon as possible.

Sep 15, 2018

Complaint marked as Resolved

They didn't resolve my problem yet

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Address: Mysore, Karnataka, 570027

Website: Zooming.com

I started to place an order on zoomin app.
I chose the product and provided the address. On payment page,
I chose to pay by phonepe. My transaction was successful but the app didn't return to order placement page. Application hanged on payment successful page
Now payment is successful but order not placed.
Email id - [protected]@gmail.com
Mob no - [protected]
Transaction id - tr-b86c972d6396546c
Please help

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My order no.- zmp1-qzuavaxv
My way bill no.[protected]

My order was cancelled by the delivery boy.
He didn't even visited my place and he cancelled the order. The only reason was that i didn't pickup the call. I denied to cancelled the order still he did it. He talked to me in a very harsh tone. This kind of behaviour is not acceptable. Pls consider. I hope i'll receive my order by tomorrow or so

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yogrshbc

from Hoshiarpur, Punjab

Sep 21, 2018

On the website they mentioned that you will get 100% cashback if you pay by paytm upto Rs.100 but I paid Rs.80 and I didn't got cashback and now I'm unable to cancel the order and these people don't even have a customer care number

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Address: Mumbai City, Maharashtra, 400072

Website: zoomin.com

I ordered 2 mugs from zoomin app on 20/08/2018
I did payment from phonepe account
Payment was successfull but order was not confirmed
I have no history in my order section also
I have only mail from payu that my payment to zoomin is successful
What should i do?
Kindly help me with this problem or else i will take some major steps towards this issue

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Suhani Varshney

from Mumbai, Maharashtra

Aug 28, 2018

I ordered 2 mugs and payment was successful.. i paid from phonepe .. i got confirmation from phonepe that payment is successful and did not get any order confirmation.. not able to contact customer care.. raised request on app also.. no contact.. please help

S

shevya sharma

from Channapatna, Karnataka

Sep 13, 2018

I was placing an order for photo book, my amount got deducted but order was not placed. I want refund of my amount immediately.

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Address: Mumbai City, Maharashtra, 400096

Website: zoomin.com

I had ordered few products on zoomin. They only send me few products and the others were not send to me. After i raised a complaint they send me a coupon for 1 part of the order that was left undelivered, saying that the image resolution was not correct and they will resend me after i order again with the free coupon, which i did and received that product. But the rest of the products 8 out of 20, are still undelivered, and they are not responding to my complaints either.

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Afsha Shahin

from Madhubani, Bihar

Aug 28, 2018

I have never do any transaction on easemytrip thriugh Amazon website. But on my bank statement it showing 12279 rupees paid on zoomin online I am providing you Reference number and authentication code provided by my bank please match it
References number [protected] 64
authentication code 038417.
Order P[protected]

R

Raju5698

from Mohali, Punjab

Sep 18, 2018

On September 14th around 9:10PM IST.
I ordered 12 (5.5*5.5) photos to be printed by Zoom In. For which I paid Rs.174.63 and even received cashback of RS.100 but when I opened the app again the products were still in card but the money was deducted from my phonePe account.

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It had taken me months to complete two photo books in zoomin india site. Particularly one of these is a portfolio album and costed 4000+ inr if ordered.
15 days back when i tried to order, i was unable to open and order these two. Raised a ticket with them.
I received a casual response as "you have designed your album with a theme for which the license has been expired hence the creation is not loading/showing error." i inquired...

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