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ZoomIn India Complaints & Reviews

zoomin.com
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Updated: Aug 9, 2025
Complaints 282
Resolved
42
Unresolved
240
So far, so good. ZoomIn India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ZoomIn India will keep up the work and continue to help more customers with their concerns even better 🤝
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ZoomIn India reviews & complaints page 15

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T
Tony V Thomas
from Mumbai, Maharashtra
Oct 26, 2009
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Hi,

This is with regards to an order that I made from website http://www.zoomin.com

Order # ZIN1-HQKHIQZGY.

I have been a regular user of this site since some time and this is the first time that I am facing such a bad experience.

The product which I ordered was not delivered at the address that I mentioned and the person for which it was shipped was asked to pick up the stuff from the courier office. The reason the courier firm gave was that they don’t have service in the area of the shipment and that zoomin provided the wrong pincode to them and that was the reason why they took the order. They informed that they wouldn’t have taken the order if the correct pincode was provided

When I have clearly mentioned the address of shipment with the pincode, why was there a confusion in providing the correct pincode to the courier firm?
The shipment was a gift to someone and the person had to travel more than 8Kms to collect the courier. If you can’t provide an order properly at a particular location, cant you mention this at the time of taking order?
The courier firm abused the person who went to collect the courier. This is not at all acceptable.

I am going to file a case in consumer court highlighting the above points (basically for charging money and cheating).

Best Regards,
Tony Thomas
Aug 14, 2020
Complaint marked as Resolved 
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I got a reply from zoom in, and they did a refund of my entire order.

Appreciate the professionalism and commitment they show towards their clients.

Regards,
Tony Thomas
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hi
we recently purchased a new canon digital camera and got free coupon of 100 photos.two photos of which we send were repeted. so kindly send 2 of the photos which we didnt got. reply on the above e-mail address.
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See the mail sent by Zoomin. even after sending snapshots of broken mug i din get any reply from them.. Still waiting for that..

<<<<<<<<<<<<Hi,

Thanks for contacting ZoomIn.

I am extremely sorry to learn that you received a broken mug. I shall take this issue with our Courier team to ensure that no such issues occur again. In the meanwhile, if you could provide me with a snapshot of the broken mug you received, I shall be able to forward it to the concerned team to check what went wrong.

Once I receive the same, I shall be able to provide you with an alternate resolution.

Looking forward to your reply.

Warm Regards,
Heta
ZoomIn Customer Service>>>>>>>>>>>>>
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I am not able to enter the complete address as it has restrictions in terms of number of characters that can be entered. How do I mention the complete address?
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Hi Christie,

Thanks for your email - However, can you please update us the status for my courier. It's still not reached :( We trusted zoomin service through one of a close relative, however, the service does not seem to be satisfactory. I would really appreciate if you can track the order and let us know the status for the same, else, in case if we really don't see any revert, we need to cancel the order. I would expect a discount on my order, as the order is delayed from your end. Kindly look into the request and revert accordingly.

Thanks!
Warm Regards,
Anjali Garg
Reply
I m also facing the same problem as above.
Zoomin it's been 2weeks plz track my order and for God's sake tell me it ll ever reach to me or not
I hv not received any updates on my order no mail and no tracking no.
Plz help!!
Thanks
Sonal

Order Not delivered - Comment #2847641 - Image #0
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    nusratji
    from Hyderabad, Telangana
    May 5, 2009
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    NON DELIVERED ITEM GONE IN WASTE

    I MADE A PURCHASE OF A PERSONALISED NAME TAG MUG THROUGH ZOOMIN.COM..THEY ASSURED ME THAT MY ORDER NO ZIN1-BOFVCYXDX HAS BEEN SHIPPED THROUGH ELBEE COURIER SERVICES..AFTER THE DUE TIME WHEN I TRACKED MY ORDER STATUS IT IS SHOWING A FAKE REMARK THAT DOOR WAS LOCKED..I TRIED TO LOCATE THE CUSTOMER SERVICE NOS BUT ALL WERE FARZI NOS..WHY THEY ARE EXISTING IN BUSINESS TO BEFOOL THE CONSUMERS...SHOULD THE HARD STEP THEY DESERVE TO PROCEED FOR??...
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