Eureka Forbes Complaints & Reviews

Dear TEAM,
This is to inform you that i have not received the product for which i have done the payment on 10OCT2016. I have called several times to customer care but no body is give me correct information, every time i call the person informs me you will receive in 24 hours but already 8 days have past. There is no shipping or courier information to me as well. If i have taken from local market i would get in 2 hours delivery. Requesting...

I bought a Eureka Forbes Vacuum Cleaner - TRENDY WET & DRY DX from Flipkart on 8th Jan 2016.
We use the vacuum cleaner mainly to clean the carpet and cove lighting areas only and nothing more.

But we have already given 3 times for service and we cannot spend half the time giving a new vacuum cleaner for service again and again.

Kindly give us the full refund of it or replace with a new one....

Name Mrs suhasinee s. Sankpal, pune 14, product model- AS AQUAFLO DS- NEW (2014), from[protected], its not working, so i was complained many times by sms, calls and email, but any one not came to solve problem of filter, from 8 oct i am purchases water..this is my financial loss. Please attend my complaint. Who will pay me compansation for my financial and mental loss....

Hello Sir,

I write the below mail with High regrets.

I am totally dis-satisfied with the way the Customer Service is handled by Eureka Forbes representatives.

This is a serious issue which was neglected and nobody from customer care representatives took necessary action to resolve the same.

I bought Aquaguard Enhance RO + UV on 28th June 2014 @Rs.16490/-.

AMC...

A complaint raised on 13th October not resolved till 17th Oct late evening despite repeated assurances. Company's call centre executives have no answer, i took number of the area manager who doesnt answer my calls after repeated attempts, i take number of the local service centre from where the technician is supposed to visit but that number again goes back to the customer call centre on IVRS.

I asked Company's customer care...

I have purchased Aquaguard classic purifier on the date of 11th September 2016 but due to higher value of water TDS, we are unable to use this purifier.

So i requested to return the product. My return request id is : #002558
Invoice No : [protected]
Order No :[protected]

I generated request on 29th September 2016 for refund but still no action has been taken from the team.

Only answer...

No response from coporate office mumbai no 30449700 and couldnot get contact no of anu kotian customer complain head contact no. Their website for escalating service request is not working at all - then whom to contact for grivences??? Jayesh parikh cust id [protected]. No response from your corporate no is the first issue. Another issue is that your website containing link to escalte the issue is not responding. What to do???...

Dear sir,

We have purchased dr. aquaguard magna hd ro+uv worth of rs.17490 vide your invoice no.[protected] (order no.[protected]customer id [protected]) (our cheque no.613276 dated 14.9.2016) we regret to inform you that till date installation not carried out inspite of our repeated reminders. our complaint register no.97159931. if you have a problem to install the product. please return back the amount take your product....

Hi,
We brought DR.AG MANGNA HD RO 6 months back . Suddenly water supply is getting stop, from last two months we have complaint 4 times . Before buying brought dealer told its good for salt and soft water . Now they tellings its good for only salt water thats the reason its not working properly. We asked repair engineer what to do he answer was worst he was telling whenever not working raise a complanit we will come and do . We need...

Regarding my free gift
I have not received my free gift micro filter bottle.
Why you do't send my Free gift.
Phone no [protected]
E-mail I'd [protected]@gmail.com
Address:- dineshkumar, house no 384/83, type -second, new colony's kasimpur power house, aligarh( up)
Customer I'd:- [protected]

khgkxhkgzgxoydyodhxhxhoxhxhzgsydydyyzysysysydhxhxhhdfhdxhdhdudd...

I have booked the aquaguard reviva uv (Gwpdrevuv00000),
Online. Shipping address - name : senthil konar, 102, sumeet chhaya apts, plot a/213, sector 20, nerul, near balaji temple.
During installation your technician found that it was faulty - mother board to be changed. I had compliant to customer care that i would like to return the machine and refund the money back to my account. Since it is new, no need to repaired or replace...

The above said RO is creating problem and was repaired several times by company mechanics, but not working properly till date. Last request made by me on[protected] vide reference No.[protected] requesting to replace the RO; but still we did not get any response from the company.

We really became fed up with the service of this company, is this the way of providing services to your customer?
Please let me know when...

I bought Forbes Trendy Steel Vacuum Cleaning machine on 23rd January 2016.
Machine is not working from 27th August 2016. I raised the complaint on the same day, Eureka forbes Technician visited my house on 2nd September 2016 and informed that there may be problem of Motor in the machine. As the machine is in the warranty period, we will replace the motor with in one week. But they haven't replaced and called to the customer care office...

Model UV+

taken amc from Eureka Forbs Dealer and after 6 month they came for maintenance. after 2 month I have contacted them for filter cleaning .. and they are not taking call ..

then i contacted their office in Kochi and given my ID, they told that there is no AMC in my name

(Service franchisee taken my money and dint show it to company - My money Gone Rs. 1, 500 ) they longer working with...

Hello,

I am writing to you from Salt Lake City, Kolkata. We had purchased a water purifier through one of your sales men Mr. Santanu Sadukhan on 22.07.2015 with an order number[protected] . We had been using various models of Aquaguard ever since I can remember. Before the date of purchase of this particular model we had been using another Aquaguard with AMC taken for three years which would have expired in 2017.
So...

I purchased aquaguard magna on 4 June 2016. Within one week there was some sensor problem and now after 4 months the water is showing more than 500 TDS.
Even after repeated complaints no Service is done and no response for 5 days. Several Sales people will come everyday but Service is nil.
I am not recommending any of the Eureka Forbes products....

I placed the order for euroclean wd x2 model Vacuum cleaner on 13th sept with Eureka rep who had come for a demo and he asked to me to add a employee referral code. I received an email immediately of order num and customer ID and delivery was supposed to be made in 4days. First I called the Eureka custcare who couldnt find the cust/order num and then i reached the agent who had helped me with the demo and purchase, who spoke to his manager...

Hi Team,

Four days back we had faced issue in our Aquaguard RO enhance machine, Machine stopped working at night and required urgent repair, Pure water was required for our guest and small kids at that time. I have gone through internet and search for aquaguard service. Please check the attachment for same. I got one mobile number in the internet next to www.eurekaforbes.com. I had called to the person and asked for service,...

Eureka forbes team

Order number - [protected]
Customer id - [protected]

I am writing this to strongly complain about the promises which your (Eureka forbes) sales employee gave while selling the below product (Dr aquaguard magna hd ro + uv worth rs 17490 on 26-sep-2016 2:49:12 pm)

Product code product name quantity amount (Inrs.) transaction date
Gwpddrmru00000 dr. Aquaguard magna hd...

On oct 7, 2016 while our house help was washing dishes, the eureka forbes ro fell and injured her on the head. I called the company on the same day to check the fault and fix it. The reason it fell was that the plastic behind the ro which sits on the nails on the walls just broke. This is a huge defect in the ro.

The technician came on oct 8th, inspected it, and said he would bring the parts and repair the machine on oct 10th....