Eureka Forbes Complaints & Reviews

Sir this is to bring to ur kind notice that i had lodged a complaint of dr. Aquaguard ro on 25th of october. Getting no response lodged a complaint with their customer care cell at bombay thru email. They assured that someone would attend today but no one even bothered to even call up. Since three days we are nor able to have water from our ro. The company have signed an annual contract with us but this is the way eureka forbes is treating...

Hi,
This puja mandal from kolkata. i bought a dr. aquaguard geneus plus. my customer id is [protected]. my aquagruard was installed on 24th oct 2016. on that very day it showed leakage problem. i complained on 25th oct 2016 and requested for replacement. but i have not got any response from eureka forbs' side. this is not expected from a reputed company like yours.
This shows that they don't show any concern for the customer...

I would like to draw your attention towards a perennial problem I am confronting with WORLD CLASS EUREKA FORBES Brand. This harassment tragic saga is all about an order which was registered via order id [protected] on dated 29-Aug-2016 after making full payment i.e. Rs 12990-/ through my credit card. I was promised to get smooth delivery and it would take 10 to 12 days for same. But after desperately waiting for almost 20 days, nothing has...

On three to four month ago, i bought your product (elegant ro)

My services request no [protected] of 25 october 2016. regarding ro elegant.
There is no response to my many requests, your manager and service staff are totally uncooperative.. not even a call. they don't take call also.

Still your company executive is not come

Thank you in anticiapation of positive response....

I have purchase the above product on 9th oct 16 but till date the same has not been installed even after repeated calls and complaints. Has the service of eureka forbes a reputed name in market gone down the drains. I am available only after 6 pm which is informed to technician mr. Hyderali but unfortunately the guy is least bothered about services. I have also lodged complaint about technician but no help has come from eureka forbes.br...

I had lodged the above mentioned complaint on 23/10/16 but even though 3 days have passed but no one has attended to the same. In case Eureka Forbes cannot provide the services they u should close down the shop & refund my AMC changes for two years. It seems that ur service provider has closed down the shop as they r not picking the phone for last two days.The company should also do the same....

I bought the Aqua Guard Aqua Sure filter from Reliance in July 2016 for my mother's house. From the time it got installed it was leaking at the bottom of the machine. I have so far registered 5 complaints. We had 2-3 service engineers visiting us but no one was able to find the reason until last service engineer who said the level indicating sensor was wrongly installed and hence it did not defect the level resulting in the leak. He said...

We have received 1 no. of Aquaguard Pure Chill 80SS UV Make" Eureka Forbes Ltd.against our P.O No. CDH/2016-17/Order/18 Dt.12/10/2016from Ms. Pramukh Enterprises, D-38, Vrundavan Township, Opp.Nageswar Mahadev Temple, Harni Road, Vadodara-390006, one of your Authorised Distributor, " but while we open the same in presence of your service Executive we found that the Aquaguard is a scrapped one and it is not in working condition.
How...

This is a notification to all my friends and family here on digital media to be careful and beware of eureka forbes, which sells aquaguard. This is the most unethical company. Eureka forbes sells their aquaguard under the promise of service, but no service is provided. Repeated phone calls to their call centres have no effect. They keep giving answers like your complaint is open and we shall look into it, whereas all that is required for...

We purchased dr. aquaguard geneus+ for home use around 2 months back in agra (used by 2 persons - water consumption 15 liter/day). purifier is not working for past 8-9 days (~17 october). engineer visited yesterday (24 october) and cleaned outer filter and told inner sd filter is damaged which is leading purifier go non-working.
Today same engineer (mr. krishna from gandhi nagar service center) visited and tried to install compatible...

I had purchased an aquaguard water purifier - geneus ro + uv model on 30th september 2016. Ever since that time, i have been calling aquaguard customer care for one of the other issue. First time there was an issue with the water taste. I had called the customer helpline multiple times and they came only after 10 days to resolve the issue. Within few days, we had another problem, to which i am calling the helpline numbers everyday, but getting...

I have raised an incicdnt 97211615 and again raised another one on 19th oct 97255885 for reinstallation. Although the sla is 2 days. No installation has happened.
Also customer care tells that technician will come today and no one turns up.
There is a ggr number provided [protected] which is suppose to be escalation. But no one picks up the call.
If you call them for new product or amc they will be at your doorstep day...

Eureka Forbes is not giving me service even when I am in contractual period. It's the 3rd time I am complaining in the same week. Still no body came to service the water purifier.

The complaint starting Id which I registered on eureka Forbes site was [protected], [protected], [protected] etc
Consumer Name - M L Singhvi
My address- 120 chetak circle udaipur...

I took an AMC for two years on first week of September 2016 for my Geneus Model by paying 8480 rupees. The very day the technician replaced the filters. Since then the water taste changed totally. I complained, for that the technician visited and told me that one of RO membrane got damaged and he will replace the same after they get the stock. After my repeated complain he brought a membrane without seal or cover and replaced it. But the...

Sir, i have purchased reviva water purifier from snapdeal. i have recieved delivery on 13 th oct, 2016. i have send sms for fresh installment of the product
with request no.[protected]. Even a technician visited but he was denying to install the reviva because he told he don't provide service for reviva but if i want service from him, i have to him 350/ as chrges for it. when i told him to let me confirm from the customer care, he threaten...

I have register a complaint for my Aqua fresh water purifier on 8th Oct (Complaint No. [protected]) but it was closed 15th Oct without even being visited by engineer. When called again the call centre then they have not opened the old case but opened the new case(Complaint No. [protected]) but that was also closed on 20th October with even visited by engineer.
We are struggling with water for the last 15 days and the unethical behaviour...

November 2015 i purchased a aquaguard xpert. On 12th october 2016 i requested for candle replacement of the filter. Mr rohan pawar from eureka forbes, visited us on 14th october 2016, he replaced the candles and charged rs. 3600 for the same. After the replacement the filter started leaking. I logged a complain and the same person visited us on 16th october, 2016, for the redressal of the complain. He came twice on 16th october 2016 but could...

I have complaint on dated-20/10/2016 at around 9;30 pm request no-[protected].Customer code-[protected].Second complaint sms follow up no-[protected].No calls from your service department in pune city, only yesterday dated-21/10/16 mr javed visited my resi he said transformer is not working it is to be replaced.There is no service till dated-22/10/2016.Time 1;00 pm and no calls from service department.Very poor service.Contract is from dated-17/06/2016...

I have purchased dr aquaguard magna ro last month in calicut i submit a request and two people came to home with product and aftr 3days they installed it.its about 1month ago now its not working for the last 4days . i have called the service centre for 5times and they didnt came yet. when iam trying to reach the dealers in the bill adress and i cant find a eureka forbs office ther . i think they dont have a proper office or service centre...

I bought the above said product but it is very much problematic since purchase.. It is under warranty people came to service many times.. My family is completely dependant on Aquaguard.. But if again and again problem arises we are completely unable to drink water except buying a bottle from outside at night... So is this your responsibility and fame about eureka Forbes?????????...