Eureka Forbes Complaints & Reviews

I had submitted a request for service of a AQUAGUARD CRYSTAL PLUS UV i had bought in the month of Jun 2016. It is part of the free services due within the year from purchase. The request was logged on 18th October 2016. Request number was given as [protected]. It has been three weeks and nobody has still visited to take care of the same. In the meanwhile I have called your customer care twice to remind them about the same,

I...

Worst service by aquaguard, after requesting for several times and wasting my day service person came but water still tasting as chemical. What's the use if paying such a huge amount.
The provogue watch provided is damaged regarding that when called cc said to mail to [protected]@eurekaforbes.com but it's invalid email Id permanently delivery failure reply from Gmail.
Again called enquired spelling and sent invoice and damaged...

I have purchased a new water purifier 2 months back from adishwar showroom (Chandra layout - bangalore). I am staying in (Srinivasnagar sunkadakatte bangalore-560091) i feel very sad to inform that the purifier is not working from past 10 days. This is the 2nd time we are facing this issue. Even the technician could not fix the problem. He tells that the water force is very low, so it could not pump the water and failed to purify it, if it...

Dear sir/madam,

I have bought the above subjected eureka forbes production a year back and when i bought it i have been told that technician visit will be done automatically in every 3-6 months but there is no technician visit held in complete one year.

Apart from above, i am having issue with product that it is not working and when i complaint on 26th october 2016, everyday they are doing the wrong commitments...

I purchased dr aquagurd on 3rd of oct 2016 and from 6th of oct we are facing leakage problem and from last 3 days water is not purifying.
We purchased machine before 1 month and called to customer care 3-4 times but they are not sending their technician. Every time they told that their technician will visit you and gave the complaint number but not processing any complaint at all....

Fraud - eureka forbes freedom offer (Online offer):

There was a eureka forbes freedom offer in month of august. Where-in the offer was; whoever will book the product (More that 15000rs) will get the provogue watch and will be shipped in 2 weeks.

I ordered the product on 16th august and till now (02-nov-2016) i did not get the promised gift. When will i get the gift? Otherwise give me my money back.
Here...

I bought a brand new eureka forbes smart uv water purifier on 10.10.16 and they installed it on 15.10.16. on the date of installation itself it could not be completed as the product was defective. i have complained this several times on their customer care telephone as well as to their local office in kochi, no one has bothered to address my issue. my complaint # is [protected]....

Sir,
We have a aquagaurd machine you have repaired 3 months back but
Now it is not functioning well so we request you to take action. Water is not
Flowing properly that electricity is on but the equipment is not working.
We have a contract period from[protected] to[protected].

From :- amita biswal
W/o - nirod kumar biswal
At - subarampur, balasore....

Hi eureka,

I had bought a eureka aquaguard crystal plus few months ago. I was impressed by eureka product and service, so bought the product.

But unfortunately, i am repenting the decision of buying it because of the pathetic service by eureka forbes. After running pillar to post for servicing the product (Since last one month) by eureka who are not interested in giving service to the customers who have trusted...

Two months back i have bough Aquasure Non electric filter. Now the filter is having problem water is not coming. So i have given complain on 16th Aug 2016 after so many followup call one service person came on 27 aug 2016 after 11 days. And after checking that person took out one part which he told need to replace. So he took that part with him promising that after 2 days he will come and change that part. But no persons came till now. I...

Despite taking a three year AMC, even after 7 days of complaining, no technician has been sent to service the machine. This is not the first time it happens every time. Tough the technician is supposed come to service the machine three times a year they never turn up even after taking the AMC money.

Very poor service from Eureka Forbes. The call centre" claims" your friend for life" the must change the slogan as " your enemy...

Vacuum cleaner X Force was purchased on 22 Sept 16 for Rs.9990. The product was giving irritating noise and election supply cut with loose switching arrangement. After much struggle the product was replaced for Dynamite for Rs. 5100 on 6 Oct. The difference amount has not been refunded yet. Added to that when the replaced item was put into use for the first time on today 30 Oct, the item stopped working after 10 minutes. When contacted the...

I am not getting regular service as part of AMC.I requested a service request .
Its been more than a month, I am not getting service.
Every time I call the customer care, i hear sorry from them and they say it will be done today.Every time they are creating a new request.I get message that my service has been successfully completed ans asked to give feedback.
I request all of you not to go for Aquaguard products ...they...

This is reference to my earlier complain no. som 78797 dt. 20-10-16. it is regretted that after a considerable time has passed, neither any reply has received nor any salesman visited to my residence for demo of the vaccum cleaner though mr. susanta sarkar, salesman, [protected] assured me that he will demonstrate after the durga puja. now i have decided that there is no value of assurance of the said salesman and in future i shall not purchase...

I have made a services request for my water purifier ( Ref. No.[protected] dated 22nd Oct 2016). There was no response to the same. I contacted Eureka forbes again on 26th Oct. The person who took the phone promised me that the technician will attend my unit on the same day, in futile, even on 29th no body has attended my complaint. Today I called again the reply was that my complaint is handed over to managerial level, What is the comedy,...

Sir,

My uncle (s. trinadh) and me went to eureka forbes sales & service office which is located in mogalrajapuram, vijayawada on 22nd august 2016 and had given advance of rs 2000/- to sales person mr. venkat (contact#[protected]) for the purchase of aquaguard magna hd ro+uv. mr. venkat provided bill to us which is written manually by him (bill no: 019143).in delivery challan, the po date was mentioned as 24th aug 2016. we were...

On 27 Oct I have purchased new aquaguard after purchase I have make a call on toll free no than customer advisor give me another no I tried to make Call to the no that was given by your sales executive for several time I.e [protected] but no response .so it is requested kindly send the aquaguard installation team on mentioned below address.
H.NO 27
RAMBIR NAGAR
AURANGABAD
MATHURA (UTTAR PRADESH)
281006...

I bought an under the sink RO. I had already purchased a Geneus+ model and had a very very bad experience with the service, despite buying AMC. I was stupid enough to buy another product from Aquaguard. the sales person promised that it will be installed perfectly the same day. It has been 3 days and they have tried installing it 3 times. It is leaking profusely. I have called the service so many times and followed up many many times. They...

Customer id : [protected]
Customer name : neelam shah
Order date : 13/09/2016
Order id : 171019
Installation date : 19/09/2016
Agent's name : virendra yadav
Product name : dr. Aquaguard (Eterniti)
The faulty product was installed by : lavkush pathak

At the time of the installation only, it was seen that there was a complete leakage of water. Mr lavkush pathak, (The person from...

Contacted Eurohelpline on11th Oct.for service. Service request No.[protected]. Allotted to technician Mr, Kiran on17th Oct. Didnt turned up. Again they allocated to technician Mr.Dhanesh on21st. Technician didnt turned up. Reminded again. But to my surprise they send a message "Your service request has been completed by service technician Dhanesh - Eureka Forbes" on 24th. For this I again reminded. But till date no response
Customer...