Eureka Forbes Complaints & Reviews

Request you to clean water filter, because of that water is ticking very badly...

To whomsoever it concern.
I Pooja Parab had ordered for a vacuum cleaner from the Eureka Forbes site on 17 th May 2020 and did not receive the equipment till 9th of June 2020. Since the Fedex expected delivery date was 29th of May 2020 we got concerned and wrote a email to deepa.[protected]@eurekaforbes.com on the 4th of June 2020 . The equipment got delivered on 9th of June 2020 at our place.

The equipment since then...

Aquagaurd magna is not working, since one moth green light is observed. It is requested to change the candles, since it is one year old and continue the amc....

I am in amc and using dr. Aquaguard water purifyer and for the whole year your personal did not turnup to check the machine,. On 15/06/2020 i made a complaint that purifyer makes huge noice and asked for service. Complaint was registered and no. [protected] dated 15.06.2020.
Till today no one attended. Amc has no meaning till payment made.
Corona excuse should not take 10 days to attend problem that too in amc customer.
Confirm...

I have purchased purifier form eureka forbes which got delivered on 18/06/2020 same was to be installed within 24 to 36 he's however today 8 days have passed and no 1 came from installation till date...

During this pandemic time, I have been trying all the possible way to reach Eureka Forbes service, but unable to reach them either via phone or text SMS. The only way to reach them is via email, but only receiving automated reply and there is no response for almost two months. Since April till now( 23rd June'20), No one has called me for service. Sent multiple follow-up to the same email (Deepa.[protected]@eurekaforbes.co.in) but no proper...

We bought annual maintenance plan for our aqua guard. Raised service request on june 2nd 2020 with the number [protected]. Calling them again for help every alternative day and they say asap but no help so far. They gave escalation request ids also which are use less as i could not complain to higher authorities as it is ticket is expired....

We have eureka forbes ro water purifier which is under continuous 2-year annual maintenance contract (Receipt no.[protected] from 24 january 2020. Our water purifier has not been serviced in the last six months, and it is working properly and the water quality is very bad. It, therefore, needs immediate servicing.
I would, therefore, request you to send your service technician to service the ro water purifier at the earliest. We...

Respected sir,

I am a customer of eureka forbes, using aquaguard product. I having 3 years amc (Service contract) with eureka forbes since 15th march, 2017 to 14th march, 2020. On 11th march, 2020 eureka forbes sent serviceman. During servicing aquaguard machine got break-down. Service-man convinced that within two week the machine will repaired, when components will be available by eureka forbes.
Mean while pandemic...

Simply worst service

Even after 1 month lock down no one taking responsibility for service.

Appearing noise from purifier

No response on phone, mail.

I think manpower also removed to reduce cost leaving behind customers

Done very big mistake in choosing the product and also purchased amc

What is the solution?...

Aquaguard unit purchased on dec 7, 2017. Unit not working (Not dispensing water after few beeps) since last week. We are unable to reach the below mentioned customer service line numbers.

Tel#s
[protected]
[protected]
[protected]...

I had purchased aquaguard amc for enhance ro+uv-12 mth comp amc on[protected].

As per the their terms and conditions here : https://www.eurekaforbes.com/terms-and-conditions-for-amc-purchase

I was supposed to get free replacement for pre-filter, but that has not been done. I have sent mails and called customer care many times. But they deny any such terms as part of amc, which is clearly not the case as per their...

Hi,
I raised a complaint with eureka forbes about issue with my
Euroclean kordfree vacuum cleaner.
i raised complaint on 17\06\2020 at 11:16 am.
the complaint no is [protected]
i am getting burning smell when i turn on the vaccum cleaner. Also the wheel is not functioning properly.
the customer executive mentioned that your issue will be addressed bwithin 48 hrs.
its been 3 days...

Deliberately delivered defective vaccum cleaner.

For past one week, calling their customer center for registering complaint but they refuse to take complaint.

Local representative is useless, he made 100 calls to get the order.. Now none.

My worst decision in life to select this company and product.
Please advise how i can proceed....

Hi, i am using aquaguard ro uv geneus water purifier since 2015. I logged a service request on 6th june 2020 as service button is blinking. I am holding amc that covers free service and filters replacement. However i got a call from technician that amc covers only free service but not filters replacement. As part of amc i paid 5800 rs annual fee. Service cost per request is 480 rs.

Till now i didnt get the resolution from...

Water is not getting dispensed...

There has been no response from installation technician or team. I everyday i am calling the call center just to hear - "i will follow up with concerned team, and the issue will be resolved as soon as possible"

My question is if eureka forbes cant provide installation assistance to new customers, "why are you promising free installation after purchase??"

Such a bitter experience after purchasing this aquaguard...

I am a single user of your product and has limited usage for household purpose, yet your product has not even lasted for complete 2 years. I had purchased vacuum cleaner euroclean wd x2 on 13th july 2018 and it has already got spoiled. The gum which attaches the cord with the hose is of low quality and has not been able to hold the cord and hence its come out. It is such expensive product with such low grade materials used in it. Since i...

Complain no: [protected]; customer code: [protected]

I'm an amc customer for my ro. No response from your service centre neither customer care. Even i contacted your local representative mr abhishek mondal ([protected]) for help but all in vein. Till date i am buying water from outside. How can you afford to handle amc customers like this? Who will bear the cost i am incurring for last 1 week? When every thing is on move,...

We have purchased this place product about 5 months ago and this is the high end model that we chose. Water stopped coming and the machine wasn’t working from 2.5 months. I have been following up with customer care and raised a complaint on april 8th, he cus care ppl always promised the technician would come in 2 hrs who dint turn up from 2.5 months. I’d like to return this machine and have my refund. Your customer care service sucks...