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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 109

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D
DrMudit Shrivastava
from Durg, Chhattisgarh
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charged extra

Address:New Delhi, Delhi

Hello i am mudit shrivastava, i was travelling from ndls at date of[protected]
When i reached to ticket vending machines all are under service rest two of them are working where one support employee asked me to charge extra from normal price. This kind of corruption is untolerable in country.
I expect from the irctc to take legal action against this....
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L
Lalsahab@dondow
from Jammu, Jammu and Kashmir
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cash refund issue

Address:Rewa, Madhya Pradesh, 486223

आदरणीय महोदय,
मै अजय सिंह, 62 बटालियन सीमा सुरक्षा बल जम्मू एवं कश्मीर में तैनात हू, श्रीमान अक्टूबर महीने की छुट्टी के दौरान मैंने IRCTC से टिकट बुक किया था, टिकट कन्फर्म न...
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V
vitthal14
from Mumbai, Maharashtra
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i haven't received the money yet to my account.

Address:Thane, Maharashtra, 401305

I've booked the tickets for to and got cancelled due to some reasons.
I haven't received the money yet to my account.

Ticket details
1)
Transaction id: [protected]
Cancellation/refund id: [protected]
Pnr number: [protected] train no: 11021
Train name: tirunelveli exp. From station: dadar (Dr) to station: belgavi (Bgm)
Date of journey: 20/11/2018 class: sl
br...
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F
Fahdmhussain
from Vellore, Tamil Nadu
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to correct wrong email id by mistake while applying for irctc account

My name is hussain my user name "bawajanhus" my mobile number (8682*76) and while trying to apply for irctc a/c by mistake i did not write my complete email id

Wrong email id : ([protected]@gmail.com)

My correct email id is "[protected]@gmail.com"
Please correct my email id in order for me to verify successfully.
Thank you...
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S
Saurabh Bhushan Thakur
from Kheri, Uttar Pradesh
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money deducted twice for a single ticket.

Address:Lucknow, Uttar Pradesh, 226016
Website:IRCTC app

Irctc i'd - kauwa_30

I have booked one ticket on 7 december 2018 from badshanagar (Bnz) to ballia (Bui) from my sbi debit card atm with pnr no:[protected] and transaction id: [protected]
Of cost rs.530 plus rs. 0.98 for insurance.

But money has been deducted twice (530+0.98+530+0.98) from my account.

Please look into the matter and refund the money as soon as possible...
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T
Thiru RT
from Delhi, Delhi
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i'm complain about refund that is to be given to me

Address:Chennai, Tamil Nadu

Hello sir,
I have booked a ticket from chennai central to tiruppur for the journey on 16 november 2018. With transaction id [protected] using irctc account name: vigneshviya, booked on 11 november 2018. The amount rupees 170 was debited from by bank account but the ticket was not booked and marked as failed transactions but my money was debited and credited on your account as per the statement for bank. So please check my query...
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M
mohataalok
from Mumbai, Maharashtra
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refund amount not credited

Hi team,
My train was cancelled due to which i was unable to travel. I asked about cancellation of ticket at [protected]@irctc.com, executive mentioned that it will be automatically credited to your account and no need to cancel the ticket. It's been more than 25 days but refund is not credited.
Here are ticket details:

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 150.0 has been processed...
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Address:New Delhi, Delhi
Website:Itctc

Sir,
I was a passenger on 26 oct 18 from ambala 1700hrs to new delhi 1930hrs on kalka shatabdi train 12006 with pnr [protected]
And on same day from new delhi 1030hrs to cuttack 0350hrs (27 oct 18) on purusottam express with pnr
[protected].
On 25 oct 18 train kalka shatabdi 12006 reached at new delhi at 1045hrs and purusottam express started at 1030 hrs.
On the journey day 26 oct 16 the train reaching...
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2
2097Ravi
from Patna, Bihar
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money not returned

Used google tez to references :-

Date :- 17 nov 2018; 11:14 am
Google transaction id: cicagkdco6hrtw
Upi transaction id:[protected]
Amount: 440.49

The transaction was successful from my end but no ticket was booked. Not a problem but my money has not been auto refunded.

The irctc id is puran198
It was used to configure the ticket and when payment was done through my...
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T
tejasri illindala
from Bengaluru, Karnataka
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4:45 hrs late arrival of train (7603 - kcg-kjm express)

Address:Bangalore, Karnataka
Website:irctc

The train 7603 (Kcg-kjm) reached the destination (Kjm) 4 hours 45 minutes late on 26- nov-2018. It is supposed to reach krishnarajapuram by 6:00. But it reached at 10:45, because of which i could not reach my work place on time and was forced to take a leave. I frequently travel by this train and noticed that this special train never reaches its destination on time. This causes great difficulty for all the employees on monday mornings, who...
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A
AvinasBwal
from Kenduadih, Jharkhand
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indian helpline care no 7384137036

Paid for things and the items weren't delivered at the expected date. Couldn't wear the things i ordered for the occasion due to delayed delivery and pathetic customer service, this app is waste of money, no customer support email id and no response to calls, the number on website doesn't work. Worst service paid for things and the items weren't delivered at the expected date. Couldn't wear the things i ordered for the occasion due to delayed...
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Address:Munger, Bihar, 721301

Sir,
I used upi transaction through paytm for recharging r wallet o[censored]ts mobile app (Under irctc) on 25th november 2018. But at first and second attempt money is not credited to my r wallet. Later bank statement shows money debited twice 100x2 rs.200. Money debited from bank account twice but it is not credited in r wallet for two transaction. Uts app registed mobile number [[protected]].
Kindly do the needful.
Thanking...
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P
Pkhare1
from Chennai, Tamil Nadu
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money deducted but irctc website shows pending from bank end

Hi,

Booked ticket on irctc on 11-nov-2018 using sbi net banking pay amount debited inr 3865 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking....
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T
Thondikulam Venkateswaran Arunachalam
from Guruvayur, Kerala
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refund requested for.

Address:Palakkad, Kerala, 678004

Regarding refund amount of rs.4785.00
Pnr no.[protected]
Train no.12432 (Trivandrum rajadhani)

Date of journey 18/11/2018
From h. Nizamuddin to shornur jn.
Class third ac.
Ticket booked on 5.10.18 15.36.36 hrs.
No. Of passenger : 2
Old ticket no. 54809209.
Cancelled on 14.11.2018 at 11.58.55 noda 539 01
Cancelled ticket no.15187596.
Amount paid through...
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A
Ajinkya Rathod
from Jamnagar, Gujarat
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bad designing

Website:www.irctc.co.in

Irctc is the worst website i have ever seen in my life. U see the webistes of google and facebook. They are highly responsive. I m not saying that irctc must be of that level. But atleast it must be responsive in terms of designing.
Worst website. I m a developer and i can make a better website than irctc.
According to me, i think the server cant handle it. Website can be made nice if "bootstarp" used. I request indian govt....
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D
deeppiplia
from Vadodara, Gujarat
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tdr amount hold from april 2018 (tdr refund issue)

Address:Vadodara, Gujarat, 390011
Website:www.irctc.co.in

Hello sir,

I had booked the train ticket from kochuvali to howrah and boarding from vadodara in dehradun express (22659) on 26 february 2018 for date 27 april 2018. I have filed the tdr against pnr [protected], transaction id [protected] on 27 april 2018, 12:12pm. Already over 200 days, but till now no refund came from irctc.

I have done many times mail & call to irctc customer care centre but no body is...
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R
rabrav
from Bengaluru, Karnataka
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ticket not booked but amount deducted

There was a weblogic error red-popup when i booking tatkal train ticket today. But it still allowed me to make payment stage. However, after payment from bank website, when it returned to irctc website, i was shown make payment section again instead of transaction successful.
Whereas the amount has been deducted from bank account.
No ticket in sight. This happened twice!...
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R
Raj1350
from Patiala, Punjab
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irctc is just a money making machine

Address:New Delhi, Delhi, 110062

What the hell is with the irctc. After updating the website its feel like they deliberately supporting the agents. I tried two days to book tatkal ticket, the moment i enter the captcha it starts saying it is wrong. I did three times and in attempts it saying the same thing. And after few when the seat is not available then everything becomes normal, the captcha was perfect. I clearly understand that they selling the agent ship at the cost...
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S
sidhant16
from Gurgaon, Haryana
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fraudulently tdr rejected by irctc

Address:122002
Website:irctc.co.in

Tdr rejected by irctc by mentioning that the person traveled as per the chart, however the the passenger did not travel.

So when the passenger did not traveled how can the chart show that the passenger has traveled, this is either fault from the team handling the tdr complaint or from the ticket collector who allotted the seats to someone else and mentioned that the passenger traveled. So i want to challenge this tdr rejection...
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M
mishravm123
from Mumbai, Maharashtra
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refund not received, denying refund

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in/nget/train-search

I have booked ticket from ltt to spj pnr no. [protected]. Date of travel was[protected]. When i booked ticket then ticket status was rac. Before 2 days of journey my ticket got confirmed and i have recieved confirmation massage also from railway.

When final charting done then my name not came in list. When i checked ticket status online then it was showing status as ' no room'. Then i contacted irctc they suggested to file...
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