Sony India Complaints & Reviews

I did not expect Sony India Customer Care to be that Ignorant and careless.. Worst Customer Service Ever received from a Multi National Brand.. a complaint registered with the for last 9 Days and still no resolution...and when i speak to the supervisor at the Star Electronics Mr. Parmeet Singh all he says is that he can get the pickup done any time during the day.. all I have been doing is staying back home for last 3 Days but nothing happening...

Sir I've purchased xperia m4 aqua on 04/07/15 from sony centre esquiretech at mira road under delivery chalan no.10802 dated 04/07/15 at around 7 pm and after 1 hour o[censored]se the mobile became blank and wasn't responding anymore because the piece was defective so I approched to sony centre from where a I bought the mobile and they denied to replace the defective piece with a new one even though I had purchased it an hour ago only even we hadn't...

Sir, I brought a Sony Xperia M4 Aqua on 07.06.2015. First day phone was working good but on 2nd day the phone is blank and not working.then I call Sony support help line.they suggested me to go Sony Service center then I gone to the Sony Service center. I said the problem then they received the phone. Repair and gave me.I came to home. Again the problem begins. Again I call the help line they suggested that again go to Sony Service center....

I complained regarding remote not working properly via Request ID 25913547 on dt.12/06/2015 at 09:21AM, which assigned to Balaji Service, Sambalpur, though the service person named Suraj bearing mob.no.[protected] came and told me that as my LED is of just 3-4 days old so, it will be replaced and taken the documents for the same, and after that gave me the deadline for the same is 29thJune'15, but I gave him time till 2nd July'15, but while...

I have purchased Sony Xperia Z2 a few months back for 39k and the first phone got serious issues and replaced in a months time. After 2 months the phone got issues (ghost touch) with the Display and also the side closing panel was not closing properly. From here I am sure that I got a refurbished piece.I had raised an issue and the same was rectified and the display was replaced but no side panels. I have faced poor mic issues too, another...

Job id b1w[protected] submited my phone with sony authorised service centre at laxminagar on 22 - may - 2015 and received after a long period on 15 - june - 2015 though i collect it on 2nd july 2015 (My fault, due to my busy schedule) and i paid what they people demanded well in advance the whole sum. But even after paying the amount asked and waiting for such a good period i was with a disturbed handset again. The time i checked it was...

Hi I'm Varun from Kochi. I had a probkem with my sony z3 mobile phone whoae screen got damaged. I submitted the phone on sony authorised service centre at Sony - madonna electronics, edappally kochi on june 15. As per their update the total amount was Rs 12k and the same had to give on the same day itself in order ti proceed, so I paid the full amount.The job no is W[protected]. They inform that it will take 1 week so I agreed. I called...

Darshak Electronics pvt ltd has taken a AMC cheque for my LCD TV and My home Theater but when I have called for the repaing of my TV they denied and sid that we have got lot of AMC now we will not be able to do the AMC. Darshak Electronics pvt ltd 4A, elgin road, Kolkata-20 PH- [protected]/[protected] Regards Vineet Mohta '[protected]...

Bought a SONY XPERIA M4 AQUA mobile on 7/06/2015. when I bought i did not checked every thing in mobiles. After a week i realise the camera flash is not working. since i bought it was like that and i thought may be settings will be changed. After 10 days i realise again its not flased a single click.n I went to seller to say it but he told to contact the service centre. They said we can't repair it. It must be send some other place to repair...

I have purchased in your mobile xperia z3 on month of August 2014. unfortunately the mobile follow down and broken front glass so the mobile given on 23rd June 2015 to your customer care office at visakhapatnam Andrapradesh after two days they given repair estemation 25500/- how it possible actual this mobile cost now around 27000/- but your are essentmate the touch glass cost 25000/- so kindly rectify the above problem I am very take the...

Hello dear Sir My Name is Gopesh Solanki.I a great fan of Sony just becoz of that I purchased Sony Xperia C3 Dual before this I was using Xperia X8.I was very happy with the sound quality and the camera features and graphics too.that mobile was not so expensive but was very use full and valuable.when I bought this Xperia C3 Dual my experience was not at all good.From the very first day there was a flash problem and camera clearity issue...

Dear Sushmitha, It is such a disgrace for being a Sony customer, you think customers are fools to listen to your customer service sending email for 20k for fixing the panel and the same day you are sending email for 28k for fixing the panel on the same service request number. Please find the screen shot below of both the emails. You cannot protect yourself saying that you were right in giving different estimate on the same day,...

I had purchased z ultra from sony exclusive showroom kollam on 31/07/2014..for rs 35000rs..aftr 4months the phone got hanging while using Internet...I went to the service center they make software update, and tel that problem is solved, , the same hapened two more times, , I do adjust with that problem..but from June 2015 the real trouble with touch came out, , its difficult to use the phone now..I went to the service outlet at kadapakada...

I did purchase my phone Sony Xperia Z1 from a Shop in Agra, Uttar Pradesh on 14-Oct-2013. From Month March 2014, it gave continuous problems. I am from Kasganj and service center is in Agra, nearly around 120 km ahead so if I go there, whole day get wasted due to which I have suffered with many business losses time to time. The main issue was of heating and hanging. The problem was much more as I gone to Agra to submit handset. They call...

I had been using sony products since their inception in India.But sorry to say the quality of producs are now so degraded that compelled me to shun Sony products in future.I bought two 32" Tv sets in 2012 by spending extra bucks to opt for the brand.In June 2015 the LED one broke down.The service centre Techno Plaza changed the LED panel on 15th June 2015 at a huge charge of Rs 11285..But within a week it broke down again.This shows how indifferent...

To, The Manager Sony Mobile Communications Sub:- Swap of set with Job No. - W[protected] dated 17.06.15. Respected Sir I was purchased a mobile model C6802 Sony Xperia Z ultra on dt. 20.11.14. After underperformance of speaker and display I reached to your authorised service station Panchkula . They asks this set will send to company for replacement. I am requested him for a standby set to avoid loss they denied. I deposited the set...

This is a complaint letter against your one of the sony service center. I am sorry to say but i had a very bad and pathetic service from your executives. I gave my lap for service on 16th june at vytilla store. The service requested was to change the screen back panel to be changed and mouse pad was not working. On 20th june, i visited your store to get my lap. I noticed that top portion of my screen was broken/ripped off (See the attachment)....

1. This laptop( model no svf14212w and set serial no 0009996) from Jumbo electronics in El ante mall, chandigarh on 16 June 2014. 2. The laptop has not working properly since we brought it. It hangs on every click whenever connected on Internet. We hv shown it twice to the service center but there has been no improvement. 3. I have all electronic equipment of Sony but this machine has become a big disappointment for me. 4. You r requested...

Dear sir, 1) I have purchased sony Xperia c mobile. Right from that time I am facing one by one problems from that. I have noticed a dust between the screen and touch, its totally manufacturing defect. Immediately I rushed to shop where I purchased and showed that dust to him, he suggested me to go to service centre. Later I went to service centre and made a complaint that I have noticed some dust in it. They said it's not possible to...

My name is Prince R. I bought a Sony Xperia T2 ultra dual on 15th of July 2014 in SONY SMARTPHONE LOUNGE, 100 FEET ROAD, GANDHIPURAM, COIMBATORE Contact :4373601 for INR 24000.I had issues with my phone since my purchase.The power button wasnt working and I gave it for Repair Service on Dec 9th of 2014Again I had problems with my Proximity censors and power button, so I returned it to the Service Centre "KG Electronics AUTHORIZED SONY...