Titan Company Complaints & Reviews

I have brought a Fastrack wrist watch on 27 June ‘09 from Mumbai & after only 3 months the brazel ring on the dial of the watch got detached from the watch. I gave the watch to Fastrack for repairs & they took 15 days to repair it. After repairs when i started using it, within 10 days, again the brazel ring got detached from the watch & got lost somewhere. The Brazel ring improves the aesthetic value of the watch & without...

I purchased my glasses on 21.11.2008 from Dadar showroom. My invoice no is 11000209, Sales order no. TMDA000230 and Customer Code is CAM0000168. I spent Rs.8, 835/- for a very poor quality product. As a Ex-Tata Employee I had a great respect for Tata Brand & I sincerely thought that Titan Eye Care is run by a team of professionals who would certainly deal with their consumers in a very professional way. But I was proved quite wrong. I...

My wife bought me a Titan Fastrack watch on our anniversary. She already confirmed with the staff if required, it can be exchanged. As I had already set my eyes on an other model, I and my wife went to the store at The World of Titan, Malhotra Enterprises, 33-34, Shipra Mall, Indirapuram, Ghaziabad 201012 and requested for an exchange, which they agreed. However, an elderly man, probably the owner, categorically stated the exchanged watch...

HAS TATA BECOME A GOVT. ENTERPRISE?

This is the second such incidence with TATA (after Tata Indicom Photon+).

I ordered a pair of spectacles for my cousin on 04/09/09 with the details mentioned below.

1. They were supposed to be delivered on 07/09/09 (Monday). Nothing happened.
2. On Wednesday 09/09/09 I went to the store. They told me its not ready and will be delivered the next day (10/09/09).br...

Hi I have bought 2 pairs of glasses from Titan eye + Spencer plaza, Chennai.

1st Delivery: A rimless glass needs special attention. It was delivered with bad a alignment. I immediately went back.I explained it the problem, but the store manager wasn't paying attention and blindly saying there is no problem and gave me the tool free to register a complaint(Mr.Attitude). I had to loose my nerves to make him understand the...

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I have purchased a titan watch from World of Titan Patna,on 10/06/2009
model no 291NL02.in the name O[censored]sha Sharma memo recept/invoice no.[protected]. the day i bought it does not work it goes slow by 5 min everyday. i have contacted Titan regional office kolkata but no positive response,they advice me to contact service centre at Asansol.Thrice i visited service centre WATCH WORLD at Asansol,lastly they said cicuit defect,...

WE HAVE NOT RECIEVED OUR PAYMENT SINCE APRIL

OUR INVOICE # 29962 DT. 22.04.2009 FOR RS. 5151/-

NEXT ISSUE THAT MATERIAL WAS TAKEN AND THEN RETURNED IN DAMAGED AND INCOMPLETE CONDITION...

Hi

I am a regular customer of Titan and have purchased a substatial number of your productsas watches and eye gear from FastTrack as well as watches of edge and the Raga collection.
So far, I have been satisfied with your products and service and at the beginning of this mail itself, I'd like to congratulate Titan for the warm customer-centricity rendered in terms of sales as well as post-sale service.
...

To
The Manager / Concerned Officer
Titan Eye +

Sub:- Harassment after purchasing Progressive Lens from your Camac
St., Kolkata Shop.

Sir,

The following diary will surely explain you the way I have been harassed by your so called renowned organization after purchasing a progressive lens and frame from the Camac Street, Kolkata shop of Titan Eye +.

10/06/2009...

Bad service with titan model 2251-YM01.We had to replace the watch thrice in 20 days of purchase as it was not working and battery was changed twice.On exchange no model was available in similar price, on opting for model 155 rupees less, no cashback.Credit note provision which is useless for customer as after such bad experience and wastage of my 7 working hours over watch, i wont buy same watch or recommend titan to my friends or family....

Dear Sir/ Madam,

This is in relation to my order for spectacles with your Titan Eye+ showroom in Malleswaram. I had given order for a pair of spectacles during mid June 2009. It has been an ordeal ever since. The delivery date was committed as 24th June 2009, but inspite of my repeated followups there was no response from your store till 2nd July. I finally got the spectacles on 4th July. When I got the spectacles, I saw to...

Written to TANISHQ Management Reply awaited

Dear Sir,

I am one of your many loyal customers since 1999. I have purchased for our family as well as for our company's various dealer motivational schemes.

I am surprised and feared the kind of reception i had in your South Usman Road, T.Nagar, Chennai Showroom at the CASH desk.

The two guys sitting there swiped my card and took...

I have purchased a gold chain from Tanishq at Pinjore Highway, Chandigarh in Jul 09. To my surprise, the Karat Meter in the same showroom was showing it as 20.7 to 21.3k even on repeated readings & after calibrating the meter with reference standard. The shop owner immediately offered to refund the money or free exchange anytime. I however refrained from further botherations as I had already wasted 2-3 hrs of our precious time in choosing...

Hello,

Today was the death of my titan eye+ frame I had purchased from Jayanagar branch in March 2008. The Journey that the frame made it this far was tough, with constant problems of screws coming out of it, and I having to frequently repair them. The frame costed me more than Rs.3000, + additional costs for the glass, altogether amounting to about Rs. 6000, and it lasted only for little more than a year. I have had specs...

I had purchased a fastrack watch 2 weeks back ( on 17/06/2009). There was problem in the watch and it was getting late by 10 min. I took the watch to the show room. They checked the watch and there was some defect in it. They offered to replace the watch but they didnt had the same colour watch. They asked me take another watch of similar price. But i wanted the same colour model. So they replaced the internal machine of the watch with the...

dear sir,
I just purchased new titan fastrack wrist watch with 2 years warantee, model no. 3009nl01/c143b, bill no. 001791, bill amount Rs. 2900 on dtd.[protected] from retailar named mangabhai & sons, navsari, gujarat.
In few days the top key of watch was loose out from the watch. Retailar charged me Rs.150 for reset the same. Now again same problem occurs.
So that i am requesting to exchange the same or allow...

i bought antiglare spectacles from titan eye+ dadar for 3500rs (inclusive of frame & glass), those spectacles endured only few days, it became loose day by day...i went & got it fixd frm them, but that frame was already weak & i'm convinced that they tighten the its skrews carelessly, so it broke next day..when i went to ask them to change glass they shown me their warrenty rules & stuff, i knew that they dont replace...

i got titan watch as a gift from my aunt. i was not in town when she bought it on 25/06/2009 from THE WORLD OF TITAN "KHERA SALES CORPORATION, G-1, JANAKPURI DISTICT CENTRE NEW DELHI 110058 . Shop owner gave a option to get it exchanged if it don't look suitable. Today when i came back from my trip and received my gift, i didnot like the design so i went to the shop to get the watch replaced. the owner didnot agree to exchange it...

To,

The Director,

Dear Sir,
We have purchased the optical from Fashion Optics, Mumbai considering branded product, but we feel very sorry to say that your persons are irresponsable to attend the complaint. As the nose pad of the frame was repaired once. But unfortunately second time when it broked they refused to repair the same broken nose pad saying it is beyond repair, by giving excuse of mishandling,...

I WAS BUYED NEW WATCH OF TITAN FAST TRACK WORTH RS.1449 AND I WAS WERED IT SOME TIMES ONLY AND BELT IS SMALL CRACK, NOW I WENT TO WITH PAYMENT EXCHANGE THE WATCH, DEALER TALLED ME ONLY 80RS. WILL BE DISCOUNTED, THEN I DESIDE TO CHANGE BELT HE TALLED TH BELT PRICE IS 800RS. WHAT I HAVE TO DO IN THIS MATTER, I ALSO TRIED TO OTHER FAST TRACK IN REPLACEMENT OF IT
DEALER SDDRESS:
ARVIND WATCH CO
NEAR JILLA PANCHAYAT, br...