ACT Fibernet Complaints & Reviews

I have paid an amount of Rs 1150/- to the company's executive on 09-09-09, but did not recieve the connection till now. On calling the customer care, the executive gives a new reason every day. I was promised a connection within 48 hours. An today on 18th sep 2009, the customer care executive say they need 7 days to give me a connection. Having paid the amount i am not able to go for another connection. Internet is very important to me as i am working from home.

Hi,

I have internet connection from Beam tele recently when i connect their cable to my laptop it got burned.
And my laptop got damaged, i informed them but they are not replying as per that situation and also saying its not their problem. Please look into my problem.

Thanks
Bhaskar

Beam cable is one internet provider u'll take to cry ur days for. They have the most illiterate of reps. on customer care. The guys seems to have by-hearted the sentence " sorry for the inconvenience caused sir, we’ll forward the complaint and get back to you ASAP”, and the day never comes. They’ll keep sending you sms’s on ur mobile stating” i[censored]r complaint is not resolved in 24 hours, fwd this message to 9xxxxxx”. You do whatever you want to do, the bottom line is THEY’LL RESOLVE UR PROBLEM WHEN THEY WANT TO and you can go ahead and explain ur head out to them again and again, they just wont agree.

I took beam cable in Sep’08, but have to confess this has been a complete sorry story. Let’s go one by one:
1. They charge me 1500 for installation although there is a connection right next door to me. I agreed to this, who gives a if it’s really worth.
2. In-spite of my repeated requests, the given the responsibility to take payments always comes at 8:00 AM on a WEEKEND. Can you imagine??
3. It goes on, and then one day I have to move to another place 2 blocks away. The beam cable executives with all the talent they have got to harass and irritate people with something like – not responding at all (i.e going mum completely) as if they are with me on this, and u ask them the second moment – they have the aforesaid reply ready to be smashed on my face again.
They took 20 flat days to finally move my connection after me wasting a good sum on the calls to them and on top of that the harassment they left me with COZ THEY COMPLETELY DON’T UNDERSTAND ANYTHING.
4. Today was the final nail in the coffin, their executive for some reason couldn’t call/come to my place/ come to my office for a month to take the payment and voila—my connection has been disconnected. I gave a call day before and with the sweet asses they have sitting over there in their call center, got to know that it’ll get re-connected in a day. Well 2 days are already over and still nothing. The final call from me to them minutes back enlightened me that I didn’t pick a call twice today (on the mobile I am carrying – WELL THAT”S NEWS for me) and well here the [censored] he goes again “ I have forwarded ur prob, should be sorted in 24 hrs”. Then what did the guy I called day before did, took the complaint home and on it??

I really don’t know when this complaint would be tackled but really would want to smack the face of each guy sitting in their call center. Oh, almost forgot the icing on the cake, these guys never have a MANAGER in office. I have even got responses like “he’s in the loo” and “he’s gone for a smoke” from these guys. Such is the unprofessional attitude.

Let’s see what happens. Any guy knows the right way to tackle them, send me a reply…

Gaurav Arora
Kondapur
Hyderabad

Dear

Sir,

I am the Coustmers of Idea ?
On 24th I Will Call for the Coustmer Care for GPRS Packged Details ? I want Active for One Month GPR
And that gay Active for One Day Packged For Rs.25/-, Then I said Please Don't Active then that person Active on 26th July And My Balance -25/- is Less ? ( Then I Will call to day to your C care then your person is HOLD the phone )
These is the My Phone No:[protected]
Please Refund My Amount.
G. Shekar

Hi,

i enrolled for a new broadband connection from Beam cable with six months package and paid the chargeable amount of Rs 2300 in advance to the sales executive(Prakash). he said connection would be provided in 48 hours and no connection is provided yet. i was promptly calling the concerned persons asking reason for delay but din't get proper response. finally after 3 weeks i walked in to nearest office and told the matter, they said connection is rejected and amount will be refunded in 10 days. this was limit of tolerance that they are so irresponsible that din't acknowledge their customers about reason and above it they want me to wait for 15 more days to get by amount back. i must say this is highly unprofessional and irresponsible service.
now kindly return my amount ASAP else i will not hesitate to take any further steps.

I am a Railway officer working in Hyderabad. I have taken broad band internet connection from the firm beamcablsystem.in, who is a service provider at my residence. The connection was taken in August 2008 with a special offer of free Norton Antivisus CD (Valid for one year), one Spike Buster and free gift vouchers which can be exchanged for discounts.

Non of these things reached me even today. I got the gift vouchers after 6 months repeated calls. Now the firm says they will give some other anti virus CD which is not as good as Norton. There is no proper response from them. I even get a rough reply from the call centre some times. Secondly the connection is very slow. The band width is less than what is promised. No technician comes for clarification or test or rectification. The company service is very poor. I have paid full one year subscription of Rs.4500/- and valid till August 2009. I request you to kindly see that the firm corrects the connection, gives me Norton anti virus CD and the spike buster as promised. I have brochure given by the firm offering these FREE gifts to bag market, receipt of bill paid to them.

Yours Sincerely
P.Venkateswara Rao

I have taken Annual connection in August 2008. I had got the connection and the hardware after two month of applying and the anti-virus software was sent after a couple of months. Discount coupons were sent in December after continuously insisting over the customer support.

Alas! Internet is also no good. Three weeks ago the Beam guy changes a switch in the box and I am getting static IP. I complained regarding the same. There is no response instead customer phone support explains the definitions of IP. I have taken Annual connection. Mahesh, what he poses himself as Area Manager clearly stated that the connection will carry a Dynamic address and there will not be a delay more than 24 hours for service. He never stood on his words and has been a disgraceful problem throughout the year.

Instead of resolving the problem, they now created a new problem. They sent a mail saying ticket is closed. The status should be resolved or not resolved. Still there is no internet and now the customer support doesnot even answer the phone.

People cannot survive without internet and it is essentiel that Beam respond immediately to the problem.

The last resolution I suggest is to refund the five months balance of the Annual connection and pay for the damages caused for the delay in service and support they are due.

Regards
Santhi Rekha K

hi,

This is to inform to all the customers that beam cable is maintaining the very poor services in the Hyderabad city. i have a disconnection from past 20days. i have given number of complaints and visited the beam cable office personally and given the compliant. but still they have not taken any step to solve the issue. so i am requesting all the customer to check if you are going new connection with beam cable in Hyderabad.br...

I have paid annual subscription effective july 2008 through july 2009. From august 2008 internet connection absent due to unannounced reasons. Several mails sent and also complaints made to phone[protected]/4. Isp maintains stoic silence. I am very inconvenienced for no fault of mine. I deserve refund of my annual subscription and also payment of damages for absence of internet connectivity.

I have a cable broadband connection from Atria Convergence Technologies who actually take the payment before the usage (like prepaid mobile service). However, in the last month event hough I had made the ful payment upfront I was not able to use the internet as they were changing the cables and later the vendor. After lodging umpteem complaints the service engineer finally did visit my house still nothing happened. Nobody I guess cares as I have already paid for the month. My suggestion if you are in Karnataka (Iam in Bangalore) never use Atria internet as it sucks. Not only did the internet not work during this period but almost everyday there is some problem or the other.

hi,
I bought a trigger package from beam cable system...in the starting it was working fast and i was comfortable with it but as days passed its service started to "SUCK"...Im suffering from low connection speed..BEAM CABLES just suck man...

I have applied for net connection on 1st August, 2008 paying an amount of Rs.4, 500/- by way of cheque (Cheque No.626740 dtd, 1.8.2008 if Axis Bank, Hyderabad towards annual subscription. The amount was debited to my account on 8th August, 2008.

Mr.Naveen, Sales executive got the application filled and collected cheque. He has assured that the connection will be activated in 3-4 days time.

After several phone calls to their Banjara Hills office, the electrician came on 14th August, 2008 and fixed the connection box. We were informed by him that fibre will be laid by some other person from the main line and he will come after that to activate the connection. Promptly another person attended the job on 15th August, 2008 and finished laying the fibre line.

The electrician again visited our house on 17th August evening. During activation of the connection power went off and he left our place informing that he will come back early morning on the next day. Our vows started from this point. Nobody turned up in spite of our repeated reminders. Mr.Naveen, who has booked the connection was not picking up his mobile seeing our number. Finally when I tried from another phone number he picked up the phone and connected to one Mr.Akhil, Tilaknagar office. Mr.Akhil finally helped us in getting the connection activated in th late evening of 18th August, 2008.

Our joy was short lived because the connectivity has gone wihin half an hour after start up. Again we informed Mr.Akhil about the same on 19th August morning. Since then and till 3PM on 20th August, 2008(till the time writing this complaint) no body has attended the job and we were not having connectivity. My daughter who came from Bangalore wanted to attend her work from home thrugh net. Because of this problem she could not perform her duty and has unncessarily to applyl leave for three days (till today).

Between 19th and 20th August, 2008 we have left no option calling everybody at Beam cable system's office at Banjara Hills, Himayat Nagar, Tilak Nagar and Mr.Naveen. Banjara Hills office always picks up phone giving stereotype answer that the concerned will attend the job. To our surprise Mr.Naveen and Mr.Akhil were not picking up their mobile at all and avoiding talking to us.

After paying annual subscription in advance it is not good on the part of Beam Cable System, Hyderabad providing such poor service. More importantly they should be ashamed of having personnel who are not dare enough to receive call from customer and to answer it. If we want to approach any senior person either to complain or to have assistance nobody is providing information regarding same. It looks as if the entire Beam Cable System office is operating through their customer care center only and do not have any manager, owner or boss. This is really ridiculous.

Eventhough some body cautioned me on the poor service Beam Cable System provides I went ahead to book a connection through them. What will be the fate and mental condition of a customer facing problems from the day one. I will be grateful to the management of Beam Cable System Pvt Ltd, Hyderabad (if any exists) to cancel my booking and refund my money.

Complaints on Beam Cable support:

I registered a log with your support (Call center:[protected] for shifting of my internet connection on 30/May/2008. Today is 13/June/2008 and still my connection was not restored. I daily called 2-3 times to call center. They reply with same answer that my person will call you. But the reply is same on each and every call. I don't know if the answer is same, why call center is required there. You can keep an auto message saying the same. None of your persons called me till now regarding this issue and till date 13/June/2008 2:00 PM the issue is not yet resolved.

Some how I got your sales person contact and I am following with him. Still the status remains same.

Till now I am thinking Beam Cable is given the best services and I myself recommended my friends who have taken 5 connections recently. But now I regret on this for making my friends in taking the connection with Beam Cable.

One more issue is when I take this connection; your sales person told me that they will shift the connection free of cost. But now they changed the tone and saying that they mistakenly said that, but now require the shifting charges. Even though the mistake is from your side, I paid the shifting charges. Still my connection is not restored.

Hello – Any senior management Can you please look into this ASAP and reply to my issues below.
1) Why it has taken this much of time to restore my connection.
2) When I call your call center, they were not providing any info except 'our person will call you'. The same answer they told in each and every call I made. But none has called me. Why?
3) False promises made while taking a new connection. Why?
4) Despite of flase promise, I paid the shifting charges. Still connection is not restored. Why?

To The Incharge,
My internet cable, was taken from a nearest junction( on an electric pole).This cable was lying above an open area till now.
But the problem now is that a new building is being constructed in that area and now my internet cable is at risk of being damaged and my connection will be lost.
I have already informed about this at himayatnagar office yesterday(2/6/2008) but there is no response.
It is very urgent as the cable is objecting the lift which carries material for construction. Look into it and do the needful.

Hi,

It all started in August 2007, when I wanted to take a broadband connection. i wanted to use this for Voip as well as for internet connection at my place. I was put in touch with Beam Cable representative Naveen, from their Himayatnagar dealer office. I clearly communicated these requirements to him, for which he readily accepted.

He collected the deposit amount on 25th August 2007, vide receipt no. 59664. But then returned back in the first week of september saying, I need to upgrade to a higher tarrif plan to use these two (Voip and internet), and I refused the same and demanded for a cash refund of my 1620 Rupees.

But my repeated calls to their call centre, or to Naveen has fallen on deaf ears. couple of surprising facts is they never give their dealers landline number or the address. My repeated calls, at times is not answered, or is treated very badly.

Is this the way to cheat a customer? break away from promises? Dont we have any way to get justice??

This all started in August 2007. I called up their sales representative, Naveen from Himayatnagar dealer office, for a unlimited broadband connection. i mentioned that i needed that to install a Voip phone, as well as to browse the net. At that time he accepted to all these terms, and immediately collected money on August 25th 2007. receipt no. 59664

But then, as usual, didnt keep his promise. During 1st week of Sep, he returned back, saying we cannot install a Voip phone, and need to change to a costlier tarrif plan. for which, we completely refused, and asked for our money back.

Have made numerous calls to their call centre no. on 66259273, and they only reply back saying they will ask their representatives to call me back. while, when i call Naveen, the only reply he gives is that the cheque is dispatched or he will call me back. He doesnt answer calls post 5pm, and importantly, never gives me any other landline/office number or address.

Is this the way to mislead customers? If this customer service? Will I be able to get justice in this regard?