ACT Fibernet Complaints & Reviews

--- On Sun, 27/2/11, venkatesh warlu <[protected]@yahoo.co.nz> wrote:


From: venkatesh warlu <[protected]@yahoo.co.nz>
Subject: regarding delay in connection as promised
To: [protected]@beamtele.com
Received: Sunday, 27 February, 2011, 9:56 PM


Hi,

I have intrested in your beamtele connetion, because my friend said that your service is good.

When I contacted your call centre(that will contact after 3 minutes calling we should wait for) on 24/02/11 @approximate 5.00pm they(call centre of beam) said that connection of internet will be given with in 2 days.I told them( to your call center) that other internet people are on behind me to take their connection they give connection with in 15 minutes,then also i am fan of you.
Your person Mr.Mohammod Ali Cell:[protected] contacted on 24/02/11 @6.50pm at that time I felt happy for speed response and told that will take connection for 1 year subscrubtion pay ment through credit card.He said that credit card payment should paid at banjarahills office.At the same time I travelled to your office and paid amt rs6000 @7.27pm pay ment ref No.[protected] at your office, and met above person he said that connection will given with in one week.Then I shocked because i thought connection will be with in 2days as ur call centre promised and requested to make earliest.

I have complained to your call centre they have given complaint ticket No.1747961 for internet connection with in 2 days as promised by call centre on 25/02/11.

I have received message of my account no.175549 on 25/02/11 @07:00pm.

After continous follow up I got complaint ticket no.1749726 dt 25/02/11,1751827 dt26/02/11,1755767 dt27/02/11,1755796 dt 27/02/11. meaasage on my mobile No[protected].

On every day diff person will lift at call call center when I call and will be given diffterent connection date, at last i got information on 27/02/11 that will i get connection on 4/02/11only.There is no resollution for customer complaint why u give ticket no. I think it is only eye wash.
Only one question to you that wnen I called to your call centre i[censored] have told that connection will be given with in or after 1 week.I would have not taken your connection.

I have suffered lot in tata photon billed charges then intrested to take your connection and you also making suffer customer.

What should I do.

I have frustated a lot from your commitments to connect your connection.
Pl help me out in this regard please give connection tommorrow on 28/02/11, because I am paying lot to the TATA PHOTON, due to I need internet daily to do work.

I am expecting reply and support to connect internet of yours.

Pl guide me to take decision or cancell of your internet.

With Regards

K.Venkateshwarlu

cell:[protected]

Hello,

I have been a customer since August 2010 and have been facing connectivity issues frequently (at least 5 days in a month and every week I complain the issue).

I have been complaining a single issue several times and none of the technicians are able to provide permanent solution. They are closing the ticket without even getting the confirmation that internet
is working.

They usually close the tickets with in 24 hours without resolving the issue. Contacting nodal officer and appelate officer also make no difference.

The recently lodged one more complaint and its ticket number is 1730584.
The technician who regularly visit to my place is Satish ([protected]). Seems no action was taken against this technician, even after bringing the issue to nodal officer's notice.

Thanks,
Basheer Ahamed

My name is Chandrasekhar A. I have a broadband connection provided by Beam Telecom P Ltd. at Rain Tree Park, Hyderabad. A few days back I got a SMS saying that my account is on Hold, pay your bills. I had made the payment of the Jan bill on 29 Jan. Subsequent to that the service provider issued Feb bill. Before making the Feb bill, my internet service was deactivated. SInce last Friday (Feb 11) I have been desperately contacting Beam Telecom's Call Center to get the reasons and asked them to provide me details of due as claimed by them. They have not responded. They simply close the ticket raised just before 24 hrs. - as I can escalate it after 24 hrs. Very crooked way to handle complaints. There is no resolution and no one gives me proper answers.

Need help in how to get them to tell me why they show a due from me and re-activate my internet service immedialtely.

Thanks

I applied for a new broad band connection with Beam Telecom dated[protected]. I was informed that i will be getting connection by[protected]. I called them multiple times and reminded the same that my promised connection date passed and i did not get the connection still. Each and every time, when i call the customer care, they say they are working on it but still no result. I am vexed with the way they behaves and i have been waiting for almost one month for my connection.

Please do the needful.

Bill No: 25065 Applied for 6 half yearly connection.
Name: Ravi

very low speed,that i cannot lorate ,we had call on custermercare no:[protected],but frm 5 days ther is no response,
i once again request u all to response soon,other wise it will be bad for beam tele com for cheating the customer like this.
i hope that beamtelecom service people had understand carefully and this is my last and final warning.

i am syed akram customer of beamcable and i am from new bakaram area and my beam id is [protected]@yahoo.com, i am recieving poor connecting or network from many days ,my speed is 786 kbps and i am recieving less than 150 kbps, this is very less speed and i cant tolarate this speed for much time
so, i request to beamtele service providers to solve my internet problem soon
and its my fouth complaint against beam and there is no response
when my speed will be back to me ,if this happens, than how can we paid u the money per month,this is my last complain after than i will directly complain to beam service office

Dear Sir/Madam,
I am a customer of Beam Telecom, Account Number is 92579, Userid is sachin.[protected]@gmail.com . I would like to shift my connection to a new house in the same locality where I stay right now (less than 400 mts.). When I put a request for the same, I was told that i have to pay a shifting charges of 400 Rs. However, initially when I got the connection in May last year, the executive delaing with the case informed me there will not be any shifting charges in case of shifting locally.
I informed the same thing initially to the customer care, then to the technical staff who contacted me for the same. However they told that I have to pay the shifting charges and executive would have by mistake told about free shifting.
I was kind of cheated by the executive and hence the company as well.

Could you kindly help me in this regard. Awaiting for a prompt reply from your side.

--
Warm Regards,
Sachin Barthwal
[protected]

Respected Sir,

I am Vinayak D. Naik staying in
8-3-234/1,
L.N.Nagar,
Yousufguda,
Hyd-500045.
Using BEAM TELECOM Internet connection for more than 2 years. Till 4-5 months the service providing was good. But in recent days(around 6 months) they came with new offer " B-Max600 "
According to this they will provide 786kbps speed for Rs 600.00 with 30GB limit for a month.After crossing 30Gb automatically they cut down speed to 256kbps.
I have noticed that every mid of the month (arround15th to 20 ) BEAM TELECOM reducing the speed to 256kbps without intimation. First 2 months i thought, I might have crossed the limit so early.After wards I have started the habit of regularly checking the limit.

Now from last 4-5 months i am complaining them regarding this issue. They took 4-5 days to solve the problem after registering complaint every day.This is cheating the customer. Same thing happening for every month. I have contacted customer care.....they lodging complaint (with ticket no) every day and automatically they closed the complaint without checking with customer after 24hrs.
Below given are the ticket no. issued this month.

Ticket details for your reference
Ticket No:1584281
Ticket Description: limited or no connectivity
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 17, 2011 at 9:50 AM


Ticket No:1588769
Ticket Type: SLOW ISSUE
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:18-JAN-2011 10:35:00 AM.


Ticket No:1594578
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 19, 2011 at 3:51 PM

Ticket No. #38743
TicketDate:Jan 20, 2011

Ticket No:1602636
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 21, 2011 at 1:20 PM



ticket no.#39164
TicketDate:Jan 22, 2011 10:56 AM


Till today, no one contacted from Beam Telecom regarding this issue. I have mentally tired of raising complaint.Please take some action regarding this issue.Hope it will solve as early as possible.

Thanks & Regards,
Vinayak

Hi,

My Name is Vijay Jose. I have an Internet connection with Beam Telecom.

My Account Number with Them is 105438.

They Have a real pathetic customer service.My Internet is not working from past 2 weeks.

I tried calling them everyday. And everyday they register tickets for me which is never resolved.No one has tried to resolve this.

I am not sure if you can actually helo me in this.

I am paying the service every month on a regulalr basis.

I believe they need to pay more attenion to me.

Hi,
Account Number - 126472
Name- Swathi Tallam

I have been holding an account with Beam Telecom Pvt Ltd from 19 sep 2010 & i subscribed for 6 months by paying them 2300/- through cheque.

I have been asking them from 5th Jan 2011 for shifting my net connection to a new location. I am calling customer care people thrice every day. They are giving answers like... it will be done in 24 hrs (every day same answer). But this stands un resolved since past 15 days.

I have been calling on this number- [protected], This customer care ppl are taking calls very politely, but matter stands as it is, even if you call thousands of times ot them.

These are the ticker numbers that have been raised till now -
1528570, 1543873, 1568502, 1571251, 1575417, 1589509, 1590921, 1593113, 1593950, 1594948, 1597159 Many of these tickets are closed without any intimation to me.
Please let me know the ways to file a case on Beam Telecom

these beam cable are the worst cable providers and these people will make any one cry for days these people have no brain tand th ecustomer care response is so pathtic and i am simply dumbfolded by the response they give they are simply ignorant and to be frank they are simply a sort of people ...............


I dont even get wors to curse these guys All i can say that s these people are the most lazies people and they will never do a single work in time and they will lag in cordination

Dear sir,

I Mahender.A applied for new connection in beam telecom for the same i have contacted the customer care of the company they have an executive named moinuddin with mobile number [protected].Mr.moinuddin along with some other area officer came to my home for inspection and confirmed that connection will be available within 5 days and for the same he had collected some amount of Rs1200/- as installation and package subscription fees on 21/12/2010 with receipt no-51493.

I have applied for internet connection past 20 days back but till
now i didn't received my connection and as well as i am contacting to
the sales executive and customer care daily from last 6six days no
one feels responsible and answer from the people is tommorow it will
be connected.

The commitment was given for connection today i.e, 06/01/2011 but till
now no one has called me, i myself called to the customer care centre
and today also the same reply.

Finally today sales executive confirmed about the status of my
connection to the customer care centre people only when i made him to speak
regarding the status through my mobile in a conference call but in the
customer care centre Mr.shiva kumar who picked my call stating there
is no information being updated regarding my connection and says for
me to wait for one more day.

The reason sales executive states that this connection has to be
connected through a fiber line for which the material is not even
received from head office.

so kindly look into the matter and on the first meet with executive moinuddin
i clearly asked him for the possibility of the connection as i clearly
informed him that i will go with some other if not possible.without knowing any thing and how cum these people have collected the installation charges and commited
availability of connection and they are making me so irritative.

The major thing for this complaint is there is no body to feel responsible for my issue and i had tried to speak to there higher officials but same answer like wait for one day.

Connection comes and goes off. Very intermittant. If you calculate whole net available time of 24hrs, it will be just 4hrs. Customer Service won't respond proper. They dont even listen our words. For every call, they raise a ticket. Without verification of the connection, ticket will be closed. We need to call again and raise one more request.

My connection is on the name of eswar.[protected]@gmail.com, Mobile: [protected].

I have taken for 6 months pack unknowingly. I can't cancel as i dont get any refundable amount.

VERY BAD CONNECTION. DON'T GO FOR IT.

ESWAR ADARI.

Dear Sir,

I am Srinivas. I had applied for new internet connection home plan of Rs 400/-PM, 256kbps on 17/12/2010 (Friday).
Their executive came to me and taken cheque (Rs 2300/-) on the favor of BEAM TELECOM PVT. LTD. and it was with-drawn also. But till date I didn’t get connection and even cabling too.
I checked and discussed with their customer care executive and they are informing that I will get connection in 24 or 48 hrs every time.

They cheating the customers like this.Please take action on them.


Thanks,
Srinivas

Hi Dear ,
My issue is that on 22/12/10 morning my beam account password is Blocked. i was unable to log in since morning . The error was showing invalid user name and password.
then at evening time i talked with customer care associate , she send me a new password on my beam user mobile no . ([protected] ) , when i checked my account , the remaining balance was Rs 7.43 , yesterday my last balance was Rs 4647.76 on 21/12/2010 21:25:36:108 .
please solve my this issue.

Beam Franchisee Log in :--- [protected]





Regards.
Sohan

We register a broadband connection in this company on 15/12/2010 for package 786KBPS with RS.1400/-.
At that time they said "we will give with in 24hours". After 24Hours we enquired in Customer service , They said "minimum 48hours for New connection after registration". After 48Hours we enquired in Customer service they said "we have register your complaint, we will come back with in 24hours". So completely they take 72hours to give our connection. Now, we are getting slower speed of browsing. This is our problem.
So Kindly take an action on that company.

I have applied for internet connection through Beam Telecom Pvt Ltd. i was asked to pay 1200/-{One Thousand Two Hundred Only} for three months for net connection with 256kbps speed. They have promised me to give the connection within two days from the receipt of amount. i have paid the amount by cheque on 19.11.2010. {Chq.no 093059 Corporation bank}. till now there is no response from the company i have raised many complaints with the company's customer care number but every time they promise me that it will done by the next day and till now that next has to turned up. i provide you some of the complaint numbers i raised with the company: 1447311, 1446564, 1445574, 1443665, 1443085,1442619, 1441821 ad many more such complaints. they have not replied for the single complaint. the main moto behind taking the internet connection is for online trading. i have wasted some much time and money waiting for net connection through Beam Telecom. now i am looking for a compensation of Rs-1 lakh from the company for the loss of time and money because of those people.

i am a customer of beam telecom, i have requested for my package upgrade, i have given complaints three times ,but they always say we will work on ur complaint/request in 24 hours, i waited for 72 hours butuntill now no response from, they give fake promises to customers that they will rectify any problem within 24 to 48hours, my ticket no's are 1412667,1420054,1424291.please friends if any one comes to you saying we are from beam telecom dont subscribe too thier broad band they are real cheaters, every month i give minimum of 5 complaints and 7 days of a month they take for rectifying our complaints, they dont give proper service, and they give all fake promises.

Dear Sir

I am Using Internet In Kurma Guda Area From Beam Telecom Internet service From January 2010 To October 2010 In Between This Duration We were not Suffering but from Last Month We Are not getting internet when I am rasing complaints to beam office, technicians are coming and resolving the problem but again we are getting the same problem, Some local Internet Service provider are cutting the cables. They told me to use their internet otherwise they Will cut the cable and threatening me. I went to complaint against Local Operator but he have some political support local corperator. So, please kindly help me regarding this issue they are tourchering me a lot. I don’t want to use local Internet service because he is not giving proper services….

Thanks

Ali showed up very promptly on the same day to collect cash 8K (6 mo plan). I was told it will take 1 week to finish the installation. 10 days later I call them and turns out rats have chomped on the cables downstairs (this is a brand new building in L&T Serene County Hyderabad so I find it hard to believe). Another week from then no sign of the service. I have to constantly call the sales guy called Manzoor over and over again and baseless assurances are given but nothing.

I have asked for the money back, I don't want this crap. I am afraid to say even BSNL was better than this and BSNL itself is nothing to be thrilled about.