ACT Fibernet Complaints & Reviews

Hi,
Account Number - 126472
Name- Swathi Tallam

I have been holding an account with Beam Telecom Pvt Ltd from 19 sep 2010 & i subscribed for 6 months by paying them 2300/- through cheque.

I have been asking them from 5th Jan 2011 for shifting my net connection to a new location. I am calling customer care people thrice every day. They are giving answers like... it will be done in 24 hrs (every day same answer). But this stands un resolved since past 15 days.

I have been calling on this number- [protected], This customer care ppl are taking calls very politely, but matter stands as it is, even if you call thousands of times ot them.

These are the ticker numbers that have been raised till now -
1528570, 1543873, 1568502, 1571251, 1575417, 1589509, 1590921, 1593113, 1593950, 1594948, 1597159 Many of these tickets are closed without any intimation to me.
Please let me know the ways to file a case on Beam Telecom

these beam cable are the worst cable providers and these people will make any one cry for days these people have no brain tand th ecustomer care response is so pathtic and i am simply dumbfolded by the response they give they are simply ignorant and to be frank they are simply a sort of people ...............


I dont even get wors to curse these guys All i can say that s these people are the most lazies people and they will never do a single work in time and they will lag in cordination

Dear sir,

I Mahender.A applied for new connection in beam telecom for the same i have contacted the customer care of the company they have an executive named moinuddin with mobile number [protected].Mr.moinuddin along with some other area officer came to my home for inspection and confirmed that connection will be available within 5 days and for the same he had collected some amount of Rs1200/- as installation and package subscription fees on 21/12/2010 with receipt no-51493.

I have applied for internet connection past 20 days back but till
now i didn't received my connection and as well as i am contacting to
the sales executive and customer care daily from last 6six days no
one feels responsible and answer from the people is tommorow it will
be connected.

The commitment was given for connection today i.e, 06/01/2011 but till
now no one has called me, i myself called to the customer care centre
and today also the same reply.

Finally today sales executive confirmed about the status of my
connection to the customer care centre people only when i made him to speak
regarding the status through my mobile in a conference call but in the
customer care centre Mr.shiva kumar who picked my call stating there
is no information being updated regarding my connection and says for
me to wait for one more day.

The reason sales executive states that this connection has to be
connected through a fiber line for which the material is not even
received from head office.

so kindly look into the matter and on the first meet with executive moinuddin
i clearly asked him for the possibility of the connection as i clearly
informed him that i will go with some other if not possible.without knowing any thing and how cum these people have collected the installation charges and commited
availability of connection and they are making me so irritative.

The major thing for this complaint is there is no body to feel responsible for my issue and i had tried to speak to there higher officials but same answer like wait for one day.

Connection comes and goes off. Very intermittant. If you calculate whole net available time of 24hrs, it will be just 4hrs. Customer Service won't respond proper. They dont even listen our words. For every call, they raise a ticket. Without verification of the connection, ticket will be closed. We need to call again and raise one more request.

My connection is on the name of eswar.[protected]@gmail.com, Mobile: [protected].

I have taken for 6 months pack unknowingly. I can't cancel as i dont get any refundable amount.

VERY BAD CONNECTION. DON'T GO FOR IT.

ESWAR ADARI.

Dear Sir,

I am Srinivas. I had applied for new internet connection home plan of Rs 400/-PM, 256kbps on 17/12/2010 (Friday).
Their executive came to me and taken cheque (Rs 2300/-) on the favor of BEAM TELECOM PVT. LTD. and it was with-drawn also. But till date I didn’t get connection and even cabling too.
I checked and discussed with their customer care executive and they are informing that I will get connection in 24 or 48 hrs every time.

They cheating the customers like this.Please take action on them.


Thanks,
Srinivas

Hi Dear ,
My issue is that on 22/12/10 morning my beam account password is Blocked. i was unable to log in since morning . The error was showing invalid user name and password.
then at evening time i talked with customer care associate , she send me a new password on my beam user mobile no . ([protected] ) , when i checked my account , the remaining balance was Rs 7.43 , yesterday my last balance was Rs 4647.76 on 21/12/2010 21:25:36:108 .
please solve my this issue.

Beam Franchisee Log in :--- [protected]





Regards.
Sohan

We register a broadband connection in this company on 15/12/2010 for package 786KBPS with RS.1400/-.
At that time they said "we will give with in 24hours". After 24Hours we enquired in Customer service , They said "minimum 48hours for New connection after registration". After 48Hours we enquired in Customer service they said "we have register your complaint, we will come back with in 24hours". So completely they take 72hours to give our connection. Now, we are getting slower speed of browsing. This is our problem.
So Kindly take an action on that company.

I have applied for internet connection through Beam Telecom Pvt Ltd. i was asked to pay 1200/-{One Thousand Two Hundred Only} for three months for net connection with 256kbps speed. They have promised me to give the connection within two days from the receipt of amount. i have paid the amount by cheque on 19.11.2010. {Chq.no 093059 Corporation bank}. till now there is no response from the company i have raised many complaints with the company's customer care number but every time they promise me that it will done by the next day and till now that next has to turned up. i provide you some of the complaint numbers i raised with the company: 1447311, 1446564, 1445574, 1443665, 1443085,1442619, 1441821 ad many more such complaints. they have not replied for the single complaint. the main moto behind taking the internet connection is for online trading. i have wasted some much time and money waiting for net connection through Beam Telecom. now i am looking for a compensation of Rs-1 lakh from the company for the loss of time and money because of those people.

i am a customer of beam telecom, i have requested for my package upgrade, i have given complaints three times ,but they always say we will work on ur complaint/request in 24 hours, i waited for 72 hours butuntill now no response from, they give fake promises to customers that they will rectify any problem within 24 to 48hours, my ticket no's are 1412667,1420054,1424291.please friends if any one comes to you saying we are from beam telecom dont subscribe too thier broad band they are real cheaters, every month i give minimum of 5 complaints and 7 days of a month they take for rectifying our complaints, they dont give proper service, and they give all fake promises.

Dear Sir

I am Using Internet In Kurma Guda Area From Beam Telecom Internet service From January 2010 To October 2010 In Between This Duration We were not Suffering but from Last Month We Are not getting internet when I am rasing complaints to beam office, technicians are coming and resolving the problem but again we are getting the same problem, Some local Internet Service provider are cutting the cables. They told me to use their internet otherwise they Will cut the cable and threatening me. I went to complaint against Local Operator but he have some political support local corperator. So, please kindly help me regarding this issue they are tourchering me a lot. I don’t want to use local Internet service because he is not giving proper services….

Thanks

Ali showed up very promptly on the same day to collect cash 8K (6 mo plan). I was told it will take 1 week to finish the installation. 10 days later I call them and turns out rats have chomped on the cables downstairs (this is a brand new building in L&T Serene County Hyderabad so I find it hard to believe). Another week from then no sign of the service. I have to constantly call the sales guy called Manzoor over and over again and baseless assurances are given but nothing.

I have asked for the money back, I don't want this crap. I am afraid to say even BSNL was better than this and BSNL itself is nothing to be thrilled about.

Dear All,
Please think twice before you take the IPTV connection from ACT TV. I did the mistake of taking it and finally I was taken for a ride.

I took the connection on 1st May 2010 and within a few days the product would not work. I ended up spending my money by calling their call centre to get the product to work. Getting across to their call centre was one of the most difficult thing that you could think of. Now things have changed but then please be aware that it is not a toll free number. You are paying for each minute of holding the call till you get connected(At times it was over 5 -10 mins).

It just needed a small shower or some strong gusty winds to disrupt the services. They kept blaming it on the hardware supporting their product. I had assurances from Mr Raghunandan and Mr Gerard of the organization assuring me that I would not have any problem with their services, but that was never the reality.

They offer a discount if you surrender your existing set top box of other operators. Dont ever do that mistake. I retained my Tata Sky set top box and that was a blessing in disguise as I fell back to TATA SKY which is far far superior to ACT TV, in terms of the service provided by their customer care department and the reliability of the product.Kudos to TATA SKY!! You need to experience the customer care experience of TATA SKY(I have experienced the customer care experience of BIG TV and SUN DIRECT and hence can vouch for TATA SKY).

I tried to push my luck with ACT TV and gave them the benefit of doubt since they were a start up company, but my patience did not help. I finally decided to request for a deactivation 2 months after I had taken the connection and had told them to make the refund. They told me that they will make the refund after I surrender the set top box. The moment I returned that, the very tone from their side changed and they started mentioning the clauses in their agreement form. Eventhough I had requested for a deactivation in less than 2 months or use(totally interrupted service) they decided to deduct Rs 1000 towards installation charges, which they claim as non-refundable. If the product had worked as they had promised, I totally agree with their justification. But even in the 2 months that I tried to use their product, it was never an uninterrupted service(down time might have been more than the uptime). There was always a down time almost every day or very alternate day.Even if it did work, the screen will freeze or you can get to see all the error messages, which I have provided as attachments in this complaint.
Even after I signed the disconnection form(signed the form thrice - for one deactivation), they did not take things forward. I had to send repeated mails to follow up with them to close out my connection. I also had to send repeated mails to them to remind them to process my refund.

I have managed to take some snaps of the error messages that you can experience if you become a customer of ACT TV. Luckily I had captured these pictures as long as the product was with me. This is for your reference.

You can now decide whether you want to become another victim like me or not!!! You have a choice, but I was a victim.

Regards

Hi All,
Since last 3 months I am facing the performance issue with beam telecom hence I have raised the below ticket(134505) on 22nd Nov 2010 but there is no use since I didn’t get any proper solution and it is a huge impact on my daily work.

I had work with Technical support person (Pavan) on 23 Nov 2010 for the below issue. As he said that beam telecom is not supporting to Windows 7.

I felt very bad with Beam telecom services and I never happy with my net connectivity.

Regards
Vijay

Hi,

I have applied broadband connection for 1-year package with Beam Telecom on 28th Oct and also paid Rs.6000 /- in the form of cheque. When I applied for connection, they said they will provide the service within 72 hours and till today (18th Nov) they have not given the connection. Everyday I am trying to call the marketing Executive, he never lifts the phone. Then I tried to call Customer Service daily, but I use to get the same response like my issue will be resolved in next 24 hrs. Also I went to the Office at Banjara Hills, Hyderabad on 13th Nov and they said that they will give connection by end of the day 14th Nov. Also the response given by Customer Service executives vary from one level to another.

Below are the tickets they have opened every time I reached to customer care.

1255639
1268391
1272322
1290197
1302836
1307853
1311792
1315305
1318655
1321631
1323656
1323702
1325446
1327162
1330311

I am vexed with Beam Telecom response and they never listen to our problem. Please take the necessary action if possible.



Thanks,
Venkata.

Hi

I am Trinath.I got a beam cable internet connection. I paid it for 3 months package at a time.Now, im out of station.my roomate is using the internet.we have 2 more months paid in advance..I got the connection last month..Now u deactivated it and asking for the bill..He called u many times..But u r not responding..U r asking the bill again..The bill is lost..But i have the login ID, Password in the form of message sent from u. i think the mail address provided below itself is the login id and password u sent is : va78cb.the account is with the name of "k.v.naresh". u have our mobile number also with u..ask for the Date of birth i[censored] want..What other details u want.I think these details are more than enough to check ur database..Bcoz i called u many times when i get a issue with internet and u asked only half of these details to check my data in ur data base..plz take a immediate action and activate the internet connection..i[censored] are not taking any action, i need to take action on Beam cable with the proofs i had with me.plz check ur database..reply me i[censored] want anything more to know..Here are the details of the contact person of my roomate who is using the internet:

email address:

* [protected]@gmail.com

mobile : +91 [protected]...plz contact him for details.

Hi Sir,

I am G.VAMSI KRISHNA staying in FLATNO 206, SAI GANGA ENCLAVE,NEAR SEESH MAHAL Theatre, Ameerpet.

I am using a broadband internet connection provided by BEAM TELECOM (formerly BEAM CABLE SYSTEM PVT LTD). I am using a 2 Mbps connection. I am not receiving the speed that has been told. In October 2010 i have faced the issue and i raised a complaint by calling the customer care. They said that one of their technicians will come to my place and resolve the issue.. However they have closed the complaint after 15 days saying that the problem has been resolved. I have raised a new complaint on 30-Oct-2010 regaring the speed issue. Again on 05-Nov-2010 they sent a message to me that the problem has been closed. As of now (06-Nov-2010 12:40 PM my spped satus when checking in http://www.abeltronica.com/velocimetro/pt/?idioma=uk site is UPLOAD SPEED:1.53 Mbps DOWNLOAD SPEED IS 786.24 kbps).

FYI i have been using the same connection from the past 7 years,. I am receiving a bad response from the customer care or technicians,

I am requesting you to take necessary action. My number : [protected]

I have been using an Internet connection from Beamtele for the past 1 year. For the last few months I have been facing a problem with connectivity. The service provider is very irresponsive in resolving the problem. I have been calling them atleast twice daily, but of no use. Please render your help in any possible way.

Dear All,

This is to let everyone know about a very bad experience to me from ACT TV, Bangalore.

I installed their IPTV + Broadband in July 2010 and even from the start the service was very worse and there was frequent outage to both TV and Broadband service. Whenever i called their customer support to fix the issue they took almost 3 days to fix the issue - it means more days without any service @home. Finally i decided to cancel the service and filed a request to cease the service on August 1st week which was never happened even after numerous calls to the customer support till August 25.

Since then i am trying to get the invoice for the usage period (Complaint No.19690) and refund of my deposit till date and didnt got any response from them. This is the very worst customer service i have ever experienced.

PLEASE DONT GO FOR ANY OF THEIR SERVICE - IT'S COMPLETE WASTE OF MONEY!!

Thanks,
Srinivasan S. (srinivasans.[protected]@gmail.com)

We recently took Beam cable broadband connection unlimited package (2MBPS) by paying the entire amount upfront. But from the day the connection was done we are facing issues - I would say really weird issues...

Some sites open and some just don't. Downloads just don't work. You Tube videos, facebook videos dont play at all, any thick client mail (like IBM Lotus notes) etc dont work. Any site which open but has something to download doesnt work...

We have been complaining and explaining about this issue since last 4 days since connection, but beam cable has not yet fixed the issue. I have logged 5 complaints, every time they close the request without fixing anything, saying that its resolved.
Their technicians and admins all are useless.

I have decided to not give up easily. My next step is to get a refund from them.

I had been using Airtel broadband since last 3 years without any issues. I migrated to beam because it was bit cheaper. My advise, go with Airtel and avoid beam cable even if its a bit costly. Beam cable is waste.

Thanks
Kumar, Beam Cable A/c no. 132667

Dear Sir/Madam,

I am not getting any response from Beam Telecom for the refund of my money. I have requested to close my broadband connection and refund the total amount. Please find the mail given below which wrote to [protected]@beamtele.com on Oct 01, 2010 and take appropriate action -

Dear Sir/Madam,

As I have given a request to Beam Customer Support for closing my internet connection (Support Request Numbar[protected], I am requesting you to please refund me the amount Rs.5500/- which I paid as 6 months subscription to beam telecom for new connection (B-Max 1000) by the cheque number 023554 dated 18/09/2010 ( drawn on Union Bank of India, Mumbai). My registered mobile number is [protected].

Details of Plan -
1. Plan: B-Max 1000
2. User Id - sujitkumar.[protected]@gmail.com
3. Registered mobile no - [protected]
4. On the Name of - Sujitkumar Kulkarni
5. Address - Flat no: 301, House no: 16-3-21/1083, IDPL Co operative Housing Society, Bhagat Singh Nagar-II, Hyder Nagar - 500076

Reason for closing -
1. I booked this connection on 18/09/2010
2. Beam telecom promised me to setup the connection by 20/9/2010 evening. But after making several calls to Beam I got this connection on 22/09/2010.
3. Connection got down 25/09/2010 morning with message: Network Cable Unplugged.
4. After making 30/35 calls to customer care, several talks with supervisor, heard several promises from support guys. Finally Beam telcom sent a technician on 28/09/2010 morning (after 4 days) and the problem get rectified within 2 minutes as there was a loose connection at main router end from where the cable is comes to my house.
5. Again the connection went down on 29/09/2010 evening with message: Limited or no connectivity
6. So again I raised a complaint on 29/09/2010 with Beam telecom support about it and got a promise from support person that they will send a technician to rectify the problem. Also got a promise from support person that Beam supervisor will give you the call. But till the time there is no call back from Beam telecom support as well as any supervvisor. Also no techinician has visited to my place to rectify this problem.

I never got this kind of worst experience from any service provider in my past which I got it in last 9 days.

So I am requesting you to please close this connection and refund me the amont which I paid to you.

Thank you,

Sujitkumar Kulkarni
Cell no - [protected]
Email - sujitkumar.[protected]@gmail.com