ACT Fibernet Complaints & Reviews

Dear Sir/Madam,

I am not getting any response from Beam Telecom for the refund of my money. I have requested to close my broadband connection and refund the total amount. Please find the mail given below which wrote to [protected]@beamtele.com on Oct 01, 2010 and take appropriate action -

Dear Sir/Madam,

As I have given a request to Beam Customer Support for closing my internet connection (Support Request Numbar[protected], I am requesting you to please refund me the amount Rs.5500/- which I paid as 6 months subscription to beam telecom for new connection (B-Max 1000) by the cheque number 023554 dated 18/09/2010 ( drawn on Union Bank of India, Mumbai). My registered mobile number is [protected].

Details of Plan -
1. Plan: B-Max 1000
2. User Id - sujitkumar.[protected]@gmail.com
3. Registered mobile no - [protected]
4. On the Name of - Sujitkumar Kulkarni
5. Address - Flat no: 301, House no: 16-3-21/1083, IDPL Co operative Housing Society, Bhagat Singh Nagar-II, Hyder Nagar - 500076

Reason for closing -
1. I booked this connection on 18/09/2010
2. Beam telecom promised me to setup the connection by 20/9/2010 evening. But after making several calls to Beam I got this connection on 22/09/2010.
3. Connection got down 25/09/2010 morning with message: Network Cable Unplugged.
4. After making 30/35 calls to customer care, several talks with supervisor, heard several promises from support guys. Finally Beam telcom sent a technician on 28/09/2010 morning (after 4 days) and the problem get rectified within 2 minutes as there was a loose connection at main router end from where the cable is comes to my house.
5. Again the connection went down on 29/09/2010 evening with message: Limited or no connectivity
6. So again I raised a complaint on 29/09/2010 with Beam telecom support about it and got a promise from support person that they will send a technician to rectify the problem. Also got a promise from support person that Beam supervisor will give you the call. But till the time there is no call back from Beam telecom support as well as any supervvisor. Also no techinician has visited to my place to rectify this problem.

I never got this kind of worst experience from any service provider in my past which I got it in last 9 days.

So I am requesting you to please close this connection and refund me the amont which I paid to you.

Thank you,

Sujitkumar Kulkarni
Cell no - [protected]
Email - sujitkumar.[protected]@gmail.com

There is no Customer Care service at all in Beam. You call customer care only to find "User Busy" and when call is connected and complaint/request is done NO ACTION is taken.
I had applied for a new internet connection and told the executive that due to official work I need it within 24 hours. The executive came within 30 mins to collect the money and promised me that the connection will be done within 24 hours.
A technitian came and done the wiring the next day by didn't provide the jack (socket to connect to PC) and said he will come next day as Password is not sent to my mail id/mobile so far.
After that I kept on asking to Customer care but no action was take for next 5 days. I called the executive whom I paid for new connection but he didn't pick up my call at all. I contacted area manager also but he said he didn't have any information from Call Center.
I'm still waiting for the connection to be done.
I suggest everyone to take connection from any reputed ISP who at least could listen to our complaints.

Never try to reach beam customercare people through the number[protected].You will have to loose your balance in waiting itself but they will keep on saying...your call is important...bla bla bla....but they will never answer...!... and by the time they lift your call u will end up with zero balance...
ridiculous..

i never had a stranger experience before. i had approached beam tele, hyderabad over phone on 26th september with a request to provide new broadband connection to my residence at sainikpuri and i got an assurance that their customer care executive (cce) will approach me with in 24 hours and took my mobile no. As i didnt get any response, i rang up again on 28th reminded them about the staus. again i got a stock reply stating their cce will approach me with in 24 hours. today i.e., 29th, till now nobody has approached me. i wonder if this is the sordid response meted out to a prospective customer, what would be the plight of existing clientele.

kudos beam tele, keep up the flag.

sarath raj
state bank of india
tfcpc, hyderabad

To
The beamtele,
Banjarahills,
Hyderabad.
Dear sir,

SUB: BEAM TELE services is very poor not even responding to the call, and service regarding.

I am syed shakeel hussain resident of 14-1-88/6/9 dullapally residency laxmi nagar, opp. gayatri- nagar, borabaonda, hyderabad.500018. i am not geting properly internet service properly, in a months i have complants many times but the beam tele sevices is not responding even i have payed one time 6 months payment at a time . i have taken home connection. i have my old connection sifiy internet connection , but one of the beamtele markiting maneger mr. arshad came to my house and told about beamtele services, is very good , and internet service is very fast. but least its a very bad , poor services. i am suffering with beamtelecom pvt ltd. i have called many times to custumer care, no responding and busy every time . what can do? i will wait till 30th sept of this month , i shall go to consumer court. regarding of this.
By : syed shakeel hussain { ADVOCATE}

TO WHIM EVER IS CONCERN (beam telel com)
USERNAME [protected]@yahoo.com Account no 28388 H.no 16-3-810 chanchalguda hyderabad
Most of the time there is no internet connection at my home which is promised by beam tele com after i had paid total annual amout for the interner service
but there is no internet connection most of the time in a day 23 hours there will be no internet connection at my home the problem is from 20/092010 i had massage more and call to technical person shiva and call centre numbers
i had massage more than 100 times to the sms no [protected]
the technical person phone no [protected] is alway close
I HAD PAID TOTAL ANNUAL AMOUNT TO BEAM TELE COM
SO I DONT WANT ANY EXCUSES SUCH AS ELECTRICITY IS OFF FROM THE HOUSE WHERE INTERNET SERVER BOX IS FITTED OR ELETRICITY IS OFF IN THE HOUSE WHERE MAIN SERVICE BOX IS FITTED WHICH IS NEAR ZAIQA HOTEL
I HAD PAID TO YOU AND I WANT CONTINIOUS, REGULAR ,UNLIMITED SPEED OF 256 KBPS IF NOT REFUND MY AMOUNT WHICH I HAD PAD TO BEAM TELE COM FOR CONTIOUS AND UNLIMTED INTER NET

1) The connection is extremely unreliable ( at least in Telecom Nagar, Gachibowli area of Hyderabad). There is no prior intimation to the customers on known outages - which have become the order of the day. There was an outage across Telecomnagar which the technician confirmed but the Customer service executive confidently said 'everything is fine in Telecomnagar area, there should be some problem with your settings. Our technician will rectify your problem within 24 hours'. This was not the only time it happened.

2) It is very difficult to reach customer service. You can try calling the Beam Telecom customer care number and I bet you'll have to wait at least for 4-5 minutes before anyone picks up the call. None of your problems get resolved without at least 2-3 calls to the customer care.

3) The call center executives are a waste of your time. You get a standard "I understand your problem sir...", " Our Technician will get in touch with you and resolve your problem within 24 hours" etc. Nobody attempts to reach the customer enquiring if the problem has been resolved. If you are lucky the problem gets resolved. Otherwise you have to call again and get the standard "Our Technician will get in touch with you and resolve your problem within 24 hours". It has been 48 hours since I've reported a problem and a minute back the customer service executive confirmed that ""Our Technician will get in touch with you and resolve your problem within 24 hours".

4) They don't have any mechanism to take customer complaints and feedback. The call center executives act dumb when you ask how you can get your voice heard by Beam Telecom management.

5) This has been one of the good service providers until a few months back. Now looks like they are not able to scale up. I personally know many of my friends who'll be moving out of Beam Telecom.
STAY AWAY FROM BEAM TELECOM. Reach me on [protected]@yahoo.com if you need any further information.

i am mr. Kumar
Mobile nO. [protected]

i applied for conection and made an advance payment. on 15.07.10, The Beam telecom pvt ltd encashed the chq, Not given the connection, When asked for refund it takes 15 days compl no 927567 dtd 26.07.2010. They didnot despatch the chq. One Mr. Mahesh customer Care give wrong/false information the chq is already despatched it will reach with in 3 days dated 16.08.2010. Till date (13.09.2010) i have not received the same and Mr mahesh told to contact Mr Durga Prasa @ himayatnagar br. when visited he is not the concern Person told to go and talk to H.O @ Banjarahills.
they give a lame excuses that Their Boss who is @ Main Office in Bangalore is out of station so the chq was not signed.hence could not despatch.(when I approached Mr Durgaprasad Reddy on 03.09.2010)
Is this the reply you people give to the customers.
this you call a service??
Very shame ....
very very shameful....

befor this complaint i made an online chat with Ms. swapna.
she was talikng foolishily that the chq will be despatched on 15 sep 2010 and will be delivered on 15.sep 2010, but today is 13 sep 2010.
and telling that their is a delay in courier not by the Beam telecom pvt. ltd.

Hi im Nilesh varma i have taken 256kbbs plan and my number is [protected] as my not able to us net from last two days and i have given complain also but till no nothing has been happen to that complain no is1084776 i[censored]r not able to slove this problem then i will remove the box from my home and no speed is aslo coming as ur keep on giving the new connection so i waiting for ur reply my e-mail id is [protected]@gmail.com

Hi,

I never faced such a worst situation with any internet provider.
MY BUSINESS STOPPED.

I RAISED COMPLAINT 4 times no body resolved the issue....I Said it is very critical still no use.

My latest ticket No (I got 4 useless ones) 1081053

I am raising CONSUMER COMPLAINT because No body attended the issue.

BSNL is the best i never had any problems even support is very good at patancheru at-least.
BEAM is very bad at service please support to get my money back as i have paid 3300 for 6 month and just 20 days back.
Please do the needful or refund my money back .

Thanks
Venkat

Dear Sir,
I took the Beam broadband package B-Max-600 (786 kbps) on 01-09-10. At the time of installation they said that it gives unlimited downloads @ 70 kbps. After downloading 30Gb of data the connection was reset to 256 kbps and download speed reduced to 20kbps. Is this cheating or not? Those who did cheating they have to be punished. what steps should i have to take. Please suggest me.
My email: [protected]@yahoo.com

IM N.Rajesh a customer of beam telecom since 2 years
my user name is vasireddy securities and account number is 40026.
Im facing a regular problem frequently with my internet the problem im facing is
my internets hub point is connected to a hub wer there is no power 8 hours a day so my network gets unplugged and the beam telecom executives r wer neglgent on my issue they are the worst internet so i demand to to solve my problem

Dear Sir.

I am Beam cable broadband user. My account id is 28813.

I have been a subscriber of it from more than an a year. i have been acing the speed problems since then.

Recently i have migrated my speed plan from 256kbps to 786kbps which accordingly they promised me a good speed.

For a day or two after migration the speed was fine, later on i am getting the speed which i used to get in 256kbps plan.

I tried calling to the customer care for a solution nothing happened, every time i call i get a stupid answer. every technician who come to check the problem says it will be resolved but it never did since an year. some times there is no person who can pick the call @ the customer care even in the working hours.

The customer service guys doesn't even provide me the number nor an email id of the head so that i can go ahead and complain to them. They only give me the id of a corporate office. i have even mailed to the nodal officer but there is no solution at all.

I am being cheated.

I kindly request you to help me in resolving the issue.

i am enclosing a a couple of snap shots which i took from last 2 days.

I hope that there is a solution.

I am Venkateswarareddy from chandanagar ,Hyderabad your sevice is too worst i applied for internet 26th june and i paid for 6 months but you people not given connection finally your service people told my area there is no frees ability this message passed july month ending after that i asked pls give me refund still there is no reacton its too bad i never saw these kind of service in INDIA.

Every time I complain a ticket no is issued to resolve the issue their person comes and does something which he never explains what he has done ,the same problem comes very next day . I have complained atleast a dozen time in this 30 days but issue is not totally solved. I have taken this connection recently and I am fed up of complaining I feel I am cheated by this company.

H S Chakravrthy

My name is mohammed yousuf

I work as team manager in adroit hyd, i have taken connection from beam tele in may10
soon after i face problem of limited connected, server not found error.
I call to customer service many times but i got no response later when i try to contact to head office there is no ph of head office at all were adress of offce is available on web site www.beamtele.com, i belive not only me many ppl who use beam facing same problem y don't u take strict action on them..

Hi

Iam calling the beam broadband custmer care from past 20 days daily but till now no body responded. still now i didnt get the connection.. wat can i do now?

Hi These is Raju Gunnal, Stays at Hyderabad,City College,Mosa Bowli,Andhra Pradesh. i have applied for Beamtele Internet Connection on July 10th 2010, and paid the amount of Rs/- 2300 for 6 Months Plan(256 kbps), before appliying to these i called to the Beam tele Executive(Riyaz and Gouri) for Net Connection he visited my House
and checked and said we have the feasibility for providing the Connection here and than i have registered for Net Connection with account no. 42855 Bill no. : 54622, and said that i will be getting internet connection with in 7 days, ok i have waited than after some days 15-20 days the beamtele agents used to call me about my address i then provided for internet connection, but no one came and given me internet connection not even a single cable is connected at my house, and after some days i was receiving mails that my ticket with beamtele has been resolved and i got the connection, and some mails from beamtele says my account statement for using the internet connection, i say when no one came and provided me any beamtele internet connection what should i do with these account statement,
I Say Beamtele PROVIDE MY INTERNET CONNECTION IMMEDIATELY OR REFUND MY AMOUNT BACK WITH INTEREST AMOUNT (as you have kept and used my amount) and i think i have made a big mistake in my life by applying the internet connection with Beamtele as no connection is given they are giving these much of trouble and think if they provide the connection what may happen.
My Request to the IComplaints officials to have my work done by Beamtele.
Thanks
Raju Gunnal
+91-[protected].

Beam telecom internet services are the worst services. They donot care if the internet is not working but they will call once a hour if we donot pay the amount. If you call to their customer care phone number, no body will lift the phone.

your service is like gandu service so please


increase your speed