ACT Fibernet Complaints & Reviews

Dear All,
Please think twice before you take the IPTV connection from ACT TV. I did the mistake of taking it and finally I was taken for a ride.

I took the connection on 1st May 2010 and within a few days the product would not work. I ended up spending my money by calling their call centre to get the product to work. Getting across to their call centre was one of the most difficult thing that you could think of. Now things have changed but then please be aware that it is not a toll free number. You are paying for each minute of holding the call till you get connected(At times it was over 5 -10 mins).

It just needed a small shower or some strong gusty winds to disrupt the services. They kept blaming it on the hardware supporting their product. I had assurances from Mr Raghunandan and Mr Gerard of the organization assuring me that I would not have any problem with their services, but that was never the reality.

They offer a discount if you surrender your existing set top box of other operators. Dont ever do that mistake. I retained my Tata Sky set top box and that was a blessing in disguise as I fell back to TATA SKY which is far far superior to ACT TV, in terms of the service provided by their customer care department and the reliability of the product.Kudos to TATA SKY!! You need to experience the customer care experience of TATA SKY(I have experienced the customer care experience of BIG TV and SUN DIRECT and hence can vouch for TATA SKY).

I tried to push my luck with ACT TV and gave them the benefit of doubt since they were a start up company, but my patience did not help. I finally decided to request for a deactivation 2 months after I had taken the connection and had told them to make the refund. They told me that they will make the refund after I surrender the set top box. The moment I returned that, the very tone from their side changed and they started mentioning the clauses in their agreement form. Eventhough I had requested for a deactivation in less than 2 months or use(totally interrupted service) they decided to deduct Rs 1000 towards installation charges, which they claim as non-refundable. If the product had worked as they had promised, I totally agree with their justification. But even in the 2 months that I tried to use their product, it was never an uninterrupted service(down time might have been more than the uptime). There was always a down time almost every day or very alternate day.Even if it did work, the screen will freeze or you can get to see all the error messages, which I have provided as attachments in this complaint.
Even after I signed the disconnection form(signed the form thrice - for one deactivation), they did not take things forward. I had to send repeated mails to follow up with them to close out my connection. I also had to send repeated mails to them to remind them to process my refund.

I have managed to take some snaps of the error messages that you can experience if you become a customer of ACT TV. Luckily I had captured these pictures as long as the product was with me. This is for your reference.

You can now decide whether you want to become another victim like me or not!!! You have a choice, but I was a victim.

Regards

Hi All,
Since last 3 months I am facing the performance issue with beam telecom hence I have raised the below ticket(134505) on 22nd Nov 2010 but there is no use since I didn’t get any proper solution and it is a huge impact on my daily work.

I had work with Technical support person (Pavan) on 23 Nov 2010 for the below issue. As he said that beam telecom is not supporting to Windows 7.

I felt very bad with Beam telecom services and I never happy with my net connectivity.

Regards
Vijay

Hi,

I have applied broadband connection for 1-year package with Beam Telecom on 28th Oct and also paid Rs.6000 /- in the form of cheque. When I applied for connection, they said they will provide the service within 72 hours and till today (18th Nov) they have not given the connection. Everyday I am trying to call the marketing Executive, he never lifts the phone. Then I tried to call Customer Service daily, but I use to get the same response like my issue will be resolved in next 24 hrs. Also I went to the Office at Banjara Hills, Hyderabad on 13th Nov and they said that they will give connection by end of the day 14th Nov. Also the response given by Customer Service executives vary from one level to another.

Below are the tickets they have opened every time I reached to customer care.

1255639
1268391
1272322
1290197
1302836
1307853
1311792
1315305
1318655
1321631
1323656
1323702
1325446
1327162
1330311

I am vexed with Beam Telecom response and they never listen to our problem. Please take the necessary action if possible.



Thanks,
Venkata.

Hi

I am Trinath.I got a beam cable internet connection. I paid it for 3 months package at a time.Now, im out of station.my roomate is using the internet.we have 2 more months paid in advance..I got the connection last month..Now u deactivated it and asking for the bill..He called u many times..But u r not responding..U r asking the bill again..The bill is lost..But i have the login ID, Password in the form of message sent from u. i think the mail address provided below itself is the login id and password u sent is : va78cb.the account is with the name of "k.v.naresh". u have our mobile number also with u..ask for the Date of birth i[censored] want..What other details u want.I think these details are more than enough to check ur database..Bcoz i called u many times when i get a issue with internet and u asked only half of these details to check my data in ur data base..plz take a immediate action and activate the internet connection..i[censored] are not taking any action, i need to take action on Beam cable with the proofs i had with me.plz check ur database..reply me i[censored] want anything more to know..Here are the details of the contact person of my roomate who is using the internet:

email address:

* [protected]@gmail.com

mobile : +91 [protected]...plz contact him for details.

Hi Sir,

I am G.VAMSI KRISHNA staying in FLATNO 206, SAI GANGA ENCLAVE,NEAR SEESH MAHAL Theatre, Ameerpet.

I am using a broadband internet connection provided by BEAM TELECOM (formerly BEAM CABLE SYSTEM PVT LTD). I am using a 2 Mbps connection. I am not receiving the speed that has been told. In October 2010 i have faced the issue and i raised a complaint by calling the customer care. They said that one of their technicians will come to my place and resolve the issue.. However they have closed the complaint after 15 days saying that the problem has been resolved. I have raised a new complaint on 30-Oct-2010 regaring the speed issue. Again on 05-Nov-2010 they sent a message to me that the problem has been closed. As of now (06-Nov-2010 12:40 PM my spped satus when checking in http://www.abeltronica.com/velocimetro/pt/?idioma=uk site is UPLOAD SPEED:1.53 Mbps DOWNLOAD SPEED IS 786.24 kbps).

FYI i have been using the same connection from the past 7 years,. I am receiving a bad response from the customer care or technicians,

I am requesting you to take necessary action. My number : [protected]

I have been using an Internet connection from Beamtele for the past 1 year. For the last few months I have been facing a problem with connectivity. The service provider is very irresponsive in resolving the problem. I have been calling them atleast twice daily, but of no use. Please render your help in any possible way.

Dear All,

This is to let everyone know about a very bad experience to me from ACT TV, Bangalore.

I installed their IPTV + Broadband in July 2010 and even from the start the service was very worse and there was frequent outage to both TV and Broadband service. Whenever i called their customer support to fix the issue they took almost 3 days to fix the issue - it means more days without any service @home. Finally i decided to cancel the service and filed a request to cease the service on August 1st week which was never happened even after numerous calls to the customer support till August 25.

Since then i am trying to get the invoice for the usage period (Complaint No.19690) and refund of my deposit till date and didnt got any response from them. This is the very worst customer service i have ever experienced.

PLEASE DONT GO FOR ANY OF THEIR SERVICE - IT'S COMPLETE WASTE OF MONEY!!

Thanks,
Srinivasan S. (srinivasans.[protected]@gmail.com)

We recently took Beam cable broadband connection unlimited package (2MBPS) by paying the entire amount upfront. But from the day the connection was done we are facing issues - I would say really weird issues...

Some sites open and some just don't. Downloads just don't work. You Tube videos, facebook videos dont play at all, any thick client mail (like IBM Lotus notes) etc dont work. Any site which open but has something to download doesnt work...

We have been complaining and explaining about this issue since last 4 days since connection, but beam cable has not yet fixed the issue. I have logged 5 complaints, every time they close the request without fixing anything, saying that its resolved.
Their technicians and admins all are useless.

I have decided to not give up easily. My next step is to get a refund from them.

I had been using Airtel broadband since last 3 years without any issues. I migrated to beam because it was bit cheaper. My advise, go with Airtel and avoid beam cable even if its a bit costly. Beam cable is waste.

Thanks
Kumar, Beam Cable A/c no. 132667

Dear Sir/Madam,

I am not getting any response from Beam Telecom for the refund of my money. I have requested to close my broadband connection and refund the total amount. Please find the mail given below which wrote to [protected]@beamtele.com on Oct 01, 2010 and take appropriate action -

Dear Sir/Madam,

As I have given a request to Beam Customer Support for closing my internet connection (Support Request Numbar[protected], I am requesting you to please refund me the amount Rs.5500/- which I paid as 6 months subscription to beam telecom for new connection (B-Max 1000) by the cheque number 023554 dated 18/09/2010 ( drawn on Union Bank of India, Mumbai). My registered mobile number is [protected].

Details of Plan -
1. Plan: B-Max 1000
2. User Id - sujitkumar.[protected]@gmail.com
3. Registered mobile no - [protected]
4. On the Name of - Sujitkumar Kulkarni
5. Address - Flat no: 301, House no: 16-3-21/1083, IDPL Co operative Housing Society, Bhagat Singh Nagar-II, Hyder Nagar - 500076

Reason for closing -
1. I booked this connection on 18/09/2010
2. Beam telecom promised me to setup the connection by 20/9/2010 evening. But after making several calls to Beam I got this connection on 22/09/2010.
3. Connection got down 25/09/2010 morning with message: Network Cable Unplugged.
4. After making 30/35 calls to customer care, several talks with supervisor, heard several promises from support guys. Finally Beam telcom sent a technician on 28/09/2010 morning (after 4 days) and the problem get rectified within 2 minutes as there was a loose connection at main router end from where the cable is comes to my house.
5. Again the connection went down on 29/09/2010 evening with message: Limited or no connectivity
6. So again I raised a complaint on 29/09/2010 with Beam telecom support about it and got a promise from support person that they will send a technician to rectify the problem. Also got a promise from support person that Beam supervisor will give you the call. But till the time there is no call back from Beam telecom support as well as any supervvisor. Also no techinician has visited to my place to rectify this problem.

I never got this kind of worst experience from any service provider in my past which I got it in last 9 days.

So I am requesting you to please close this connection and refund me the amont which I paid to you.

Thank you,

Sujitkumar Kulkarni
Cell no - [protected]
Email - sujitkumar.[protected]@gmail.com

There is no Customer Care service at all in Beam. You call customer care only to find "User Busy" and when call is connected and complaint/request is done NO ACTION is taken.
I had applied for a new internet connection and told the executive that due to official work I need it within 24 hours. The executive came within 30 mins to collect the money and promised me that the connection will be done within 24 hours.
A technitian came and done the wiring the next day by didn't provide the jack (socket to connect to PC) and said he will come next day as Password is not sent to my mail id/mobile so far.
After that I kept on asking to Customer care but no action was take for next 5 days. I called the executive whom I paid for new connection but he didn't pick up my call at all. I contacted area manager also but he said he didn't have any information from Call Center.
I'm still waiting for the connection to be done.
I suggest everyone to take connection from any reputed ISP who at least could listen to our complaints.

Never try to reach beam customercare people through the number[protected].You will have to loose your balance in waiting itself but they will keep on saying...your call is important...bla bla bla....but they will never answer...!... and by the time they lift your call u will end up with zero balance...
ridiculous..

i never had a stranger experience before. i had approached beam tele, hyderabad over phone on 26th september with a request to provide new broadband connection to my residence at sainikpuri and i got an assurance that their customer care executive (cce) will approach me with in 24 hours and took my mobile no. As i didnt get any response, i rang up again on 28th reminded them about the staus. again i got a stock reply stating their cce will approach me with in 24 hours. today i.e., 29th, till now nobody has approached me. i wonder if this is the sordid response meted out to a prospective customer, what would be the plight of existing clientele.

kudos beam tele, keep up the flag.

sarath raj
state bank of india
tfcpc, hyderabad

To
The beamtele,
Banjarahills,
Hyderabad.
Dear sir,

SUB: BEAM TELE services is very poor not even responding to the call, and service regarding.

I am syed shakeel hussain resident of 14-1-88/6/9 dullapally residency laxmi nagar, opp. gayatri- nagar, borabaonda, hyderabad.500018. i am not geting properly internet service properly, in a months i have complants many times but the beam tele sevices is not responding even i have payed one time 6 months payment at a time . i have taken home connection. i have my old connection sifiy internet connection , but one of the beamtele markiting maneger mr. arshad came to my house and told about beamtele services, is very good , and internet service is very fast. but least its a very bad , poor services. i am suffering with beamtelecom pvt ltd. i have called many times to custumer care, no responding and busy every time . what can do? i will wait till 30th sept of this month , i shall go to consumer court. regarding of this.
By : syed shakeel hussain { ADVOCATE}

TO WHIM EVER IS CONCERN (beam telel com)
USERNAME [protected]@yahoo.com Account no 28388 H.no 16-3-810 chanchalguda hyderabad
Most of the time there is no internet connection at my home which is promised by beam tele com after i had paid total annual amout for the interner service
but there is no internet connection most of the time in a day 23 hours there will be no internet connection at my home the problem is from 20/092010 i had massage more and call to technical person shiva and call centre numbers
i had massage more than 100 times to the sms no [protected]
the technical person phone no [protected] is alway close
I HAD PAID TOTAL ANNUAL AMOUNT TO BEAM TELE COM
SO I DONT WANT ANY EXCUSES SUCH AS ELECTRICITY IS OFF FROM THE HOUSE WHERE INTERNET SERVER BOX IS FITTED OR ELETRICITY IS OFF IN THE HOUSE WHERE MAIN SERVICE BOX IS FITTED WHICH IS NEAR ZAIQA HOTEL
I HAD PAID TO YOU AND I WANT CONTINIOUS, REGULAR ,UNLIMITED SPEED OF 256 KBPS IF NOT REFUND MY AMOUNT WHICH I HAD PAD TO BEAM TELE COM FOR CONTIOUS AND UNLIMTED INTER NET

1) The connection is extremely unreliable ( at least in Telecom Nagar, Gachibowli area of Hyderabad). There is no prior intimation to the customers on known outages - which have become the order of the day. There was an outage across Telecomnagar which the technician confirmed but the Customer service executive confidently said 'everything is fine in Telecomnagar area, there should be some problem with your settings. Our technician will rectify your problem within 24 hours'. This was not the only time it happened.

2) It is very difficult to reach customer service. You can try calling the Beam Telecom customer care number and I bet you'll have to wait at least for 4-5 minutes before anyone picks up the call. None of your problems get resolved without at least 2-3 calls to the customer care.

3) The call center executives are a waste of your time. You get a standard "I understand your problem sir...", " Our Technician will get in touch with you and resolve your problem within 24 hours" etc. Nobody attempts to reach the customer enquiring if the problem has been resolved. If you are lucky the problem gets resolved. Otherwise you have to call again and get the standard "Our Technician will get in touch with you and resolve your problem within 24 hours". It has been 48 hours since I've reported a problem and a minute back the customer service executive confirmed that ""Our Technician will get in touch with you and resolve your problem within 24 hours".

4) They don't have any mechanism to take customer complaints and feedback. The call center executives act dumb when you ask how you can get your voice heard by Beam Telecom management.

5) This has been one of the good service providers until a few months back. Now looks like they are not able to scale up. I personally know many of my friends who'll be moving out of Beam Telecom.
STAY AWAY FROM BEAM TELECOM. Reach me on [protected]@yahoo.com if you need any further information.

i am mr. Kumar
Mobile nO. [protected]

i applied for conection and made an advance payment. on 15.07.10, The Beam telecom pvt ltd encashed the chq, Not given the connection, When asked for refund it takes 15 days compl no 927567 dtd 26.07.2010. They didnot despatch the chq. One Mr. Mahesh customer Care give wrong/false information the chq is already despatched it will reach with in 3 days dated 16.08.2010. Till date (13.09.2010) i have not received the same and Mr mahesh told to contact Mr Durga Prasa @ himayatnagar br. when visited he is not the concern Person told to go and talk to H.O @ Banjarahills.
they give a lame excuses that Their Boss who is @ Main Office in Bangalore is out of station so the chq was not signed.hence could not despatch.(when I approached Mr Durgaprasad Reddy on 03.09.2010)
Is this the reply you people give to the customers.
this you call a service??
Very shame ....
very very shameful....

befor this complaint i made an online chat with Ms. swapna.
she was talikng foolishily that the chq will be despatched on 15 sep 2010 and will be delivered on 15.sep 2010, but today is 13 sep 2010.
and telling that their is a delay in courier not by the Beam telecom pvt. ltd.

Hi im Nilesh varma i have taken 256kbbs plan and my number is [protected] as my not able to us net from last two days and i have given complain also but till no nothing has been happen to that complain no is1084776 i[censored]r not able to slove this problem then i will remove the box from my home and no speed is aslo coming as ur keep on giving the new connection so i waiting for ur reply my e-mail id is [protected]@gmail.com

Hi,

I never faced such a worst situation with any internet provider.
MY BUSINESS STOPPED.

I RAISED COMPLAINT 4 times no body resolved the issue....I Said it is very critical still no use.

My latest ticket No (I got 4 useless ones) 1081053

I am raising CONSUMER COMPLAINT because No body attended the issue.

BSNL is the best i never had any problems even support is very good at patancheru at-least.
BEAM is very bad at service please support to get my money back as i have paid 3300 for 6 month and just 20 days back.
Please do the needful or refund my money back .

Thanks
Venkat

Dear Sir,
I took the Beam broadband package B-Max-600 (786 kbps) on 01-09-10. At the time of installation they said that it gives unlimited downloads @ 70 kbps. After downloading 30Gb of data the connection was reset to 256 kbps and download speed reduced to 20kbps. Is this cheating or not? Those who did cheating they have to be punished. what steps should i have to take. Please suggest me.
My email: [protected]@yahoo.com

IM N.Rajesh a customer of beam telecom since 2 years
my user name is vasireddy securities and account number is 40026.
Im facing a regular problem frequently with my internet the problem im facing is
my internets hub point is connected to a hub wer there is no power 8 hours a day so my network gets unplugged and the beam telecom executives r wer neglgent on my issue they are the worst internet so i demand to to solve my problem