ACT Fibernet Complaints & Reviews

Hi im Nilesh varma i have taken 256kbbs plan and my number is [protected] as my not able to us net from last two days and i have given complain also but till no nothing has been happen to that complain no is1084776 i[censored]r not able to slove this problem then i will remove the box from my home and no speed is aslo coming as ur keep on giving the new connection so i waiting for ur reply my e-mail id is [protected]@gmail.com

Hi,

I never faced such a worst situation with any internet provider.
MY BUSINESS STOPPED.

I RAISED COMPLAINT 4 times no body resolved the issue....I Said it is very critical still no use.

My latest ticket No (I got 4 useless ones) 1081053

I am raising CONSUMER COMPLAINT because No body attended the issue.

BSNL is the best i never had any problems even support is very good at patancheru at-least.
BEAM is very bad at service please support to get my money back as i have paid 3300 for 6 month and just 20 days back.
Please do the needful or refund my money back .

Thanks
Venkat

Dear Sir,
I took the Beam broadband package B-Max-600 (786 kbps) on 01-09-10. At the time of installation they said that it gives unlimited downloads @ 70 kbps. After downloading 30Gb of data the connection was reset to 256 kbps and download speed reduced to 20kbps. Is this cheating or not? Those who did cheating they have to be punished. what steps should i have to take. Please suggest me.
My email: [protected]@yahoo.com

IM N.Rajesh a customer of beam telecom since 2 years
my user name is vasireddy securities and account number is 40026.
Im facing a regular problem frequently with my internet the problem im facing is
my internets hub point is connected to a hub wer there is no power 8 hours a day so my network gets unplugged and the beam telecom executives r wer neglgent on my issue they are the worst internet so i demand to to solve my problem

Dear Sir.

I am Beam cable broadband user. My account id is 28813.

I have been a subscriber of it from more than an a year. i have been acing the speed problems since then.

Recently i have migrated my speed plan from 256kbps to 786kbps which accordingly they promised me a good speed.

For a day or two after migration the speed was fine, later on i am getting the speed which i used to get in 256kbps plan.

I tried calling to the customer care for a solution nothing happened, every time i call i get a stupid answer. every technician who come to check the problem says it will be resolved but it never did since an year. some times there is no person who can pick the call @ the customer care even in the working hours.

The customer service guys doesn't even provide me the number nor an email id of the head so that i can go ahead and complain to them. They only give me the id of a corporate office. i have even mailed to the nodal officer but there is no solution at all.

I am being cheated.

I kindly request you to help me in resolving the issue.

i am enclosing a a couple of snap shots which i took from last 2 days.

I hope that there is a solution.

I am Venkateswarareddy from chandanagar ,Hyderabad your sevice is too worst i applied for internet 26th june and i paid for 6 months but you people not given connection finally your service people told my area there is no frees ability this message passed july month ending after that i asked pls give me refund still there is no reacton its too bad i never saw these kind of service in INDIA.

Every time I complain a ticket no is issued to resolve the issue their person comes and does something which he never explains what he has done ,the same problem comes very next day . I have complained atleast a dozen time in this 30 days but issue is not totally solved. I have taken this connection recently and I am fed up of complaining I feel I am cheated by this company.

H S Chakravrthy

My name is mohammed yousuf

I work as team manager in adroit hyd, i have taken connection from beam tele in may10
soon after i face problem of limited connected, server not found error.
I call to customer service many times but i got no response later when i try to contact to head office there is no ph of head office at all were adress of offce is available on web site www.beamtele.com, i belive not only me many ppl who use beam facing same problem y don't u take strict action on them..

Hi

Iam calling the beam broadband custmer care from past 20 days daily but till now no body responded. still now i didnt get the connection.. wat can i do now?

Hi These is Raju Gunnal, Stays at Hyderabad,City College,Mosa Bowli,Andhra Pradesh. i have applied for Beamtele Internet Connection on July 10th 2010, and paid the amount of Rs/- 2300 for 6 Months Plan(256 kbps), before appliying to these i called to the Beam tele Executive(Riyaz and Gouri) for Net Connection he visited my House
and checked and said we have the feasibility for providing the Connection here and than i have registered for Net Connection with account no. 42855 Bill no. : 54622, and said that i will be getting internet connection with in 7 days, ok i have waited than after some days 15-20 days the beamtele agents used to call me about my address i then provided for internet connection, but no one came and given me internet connection not even a single cable is connected at my house, and after some days i was receiving mails that my ticket with beamtele has been resolved and i got the connection, and some mails from beamtele says my account statement for using the internet connection, i say when no one came and provided me any beamtele internet connection what should i do with these account statement,
I Say Beamtele PROVIDE MY INTERNET CONNECTION IMMEDIATELY OR REFUND MY AMOUNT BACK WITH INTEREST AMOUNT (as you have kept and used my amount) and i think i have made a big mistake in my life by applying the internet connection with Beamtele as no connection is given they are giving these much of trouble and think if they provide the connection what may happen.
My Request to the IComplaints officials to have my work done by Beamtele.
Thanks
Raju Gunnal
+91-[protected].

Beam telecom internet services are the worst services. They donot care if the internet is not working but they will call once a hour if we donot pay the amount. If you call to their customer care phone number, no body will lift the phone.

your service is like gandu service so please


increase your speed

MY user id is [protected]@yahoo.co.in, from last 3 months we are facing slow connectivity regarding i have complained so many times but they are not taking proper action.before also u have complained then the speed is ok for 10 days again they started troubling us with low connectivity. Please take appropriate action and give us nice service.

Hi,
My name is Rama Narayana Reddy,iam a resident of Yellareddyguda,Hyderabad.Two days ago my laptop's LAN chip got burned and nearly it costed me around 15000 Rs.I got my laptop diagnised in service center and they informed me that this happened because of power surge thorough internet cable wire.I have contacted the people of Beam tele where in they replied that it is quite common and told me that they can't help.So beware of this connection as i have learnt that many customers suffered with this issue.If they see this and respond to my issue then i will be grateful to them.

Thanks,
Rama Narayana Reddy,
[protected]

I have subscribed for 2 MBPS speed, unlimited and 24 hrs broadband connection from Beam Telecom, Hyderabad. And as we make an advance payment for the month, when we are facing issues of no connectivity even for 3-4 days continuously, they are careless enough to resolve the problem. Every time I call them they would say issue would be resolved the next day. But they do not pay heed to the plight of the consumers as we have already made the payment for the month. I need help in getting this issues resolved but don't know how to go about it with the kind of careless attitude they are showing for the service they are providing.

[protected]@yahoo.com
Hello,

I'm really frustrated with Beam Telecom the service provided by these service.
When I called them up for new internet connection immediately within 1/2 hrs the collection executive came to collect money.He promised me the next day it will be connected but for next day nothing happened.I had to call and follow up for minimum of 30-40 times.Customer Executives provide no answer when I spoke no result only false promises.Finally he told it will take 48hrs as in short of Fibre Cables....
Finally after I asked for Refund, he promised the next day it will be done. Was greatfull to him that it was done the next day.

This is not the end of my problems.............
Before taking the connection i had asked them about the fare usage policy for the Plan BMax-600 They clearly stated that there was no fare usage policy applied to my plan. I confirmed it 2 times, then I asked whether the speed would be delivered accurately?.They promised 90% speed guarantee.

My connection details:
· Plan : 768kbps
· Monthly Charges : 600
. Installation Chharge : 500
. Totally paid : 1100

Now after 10 days, suddenly as message comes saying 25 GB fair usage policy, your speed is now decreased to 256kbps!!! from 768kbps dis is disgusting, then I tried calling them, I tried and tried, they cannot be reached through phone! Very bad customer service. I have complained number of times but they did not responded properly and they are saying the same thing that after crossing 25Gb Limit plan will be reduced to 256kbps and low. If they are giving 256kbps its not sufficient to me. Now the next day, I am getting 128 kbps and less! This is very irritating.
It is taking too much time to download 1mb files also so much or sometimes try again. So I am requesting that Beam telecom, Hyderabad should respond to this mail they should give us plans or they should do something better as soon as possible.
Please,please never take beam, its not worth it and I hope my injustice will be solved.
Once again, worst customer service!
Never ever take beam tele.......
They are fooling the people

Thanks.

Hello,

Really I'm frustrated with the service provided by these guys.
When I called them up for new internet connection immediately within 2 hrs the collection executive came to collect money.He promised at max 2 days it will be connected but for 2 days nothing happened.I had to call and follow up for minimum of 20-30 times.Customer Executives provide no answer when I talked to the floor managers Anuradha ,Vijay no result only false promises.Finally there Team Lead Mr Lee came to my help.He told it will take 4-5 days as they ae in short of Fibre Cables..finally after I asked for Refund, he promised the next day it will be done. Was greatfull to him that it was done the next day.

This is not the end of my problems, since last 4-5 days daily morning I have got a new job i.e to cal up the customer support and check with them that why my connection is not working.Finally a Technician comes to my place and checks it up, then it start working. Today (May 26th,2010) from Morning,I called the Customer Support almost about 6-7 times No response.Anuradha provides only false promises and keep extending time 1hr -2 hrs. Now again afternoon,when I again try to reach them they donot come over the line. 10-15 minutes I am kept on hold, with a answer that our Floor Managers are not available.

Really Frustrated with such a waste service and customer support. Customer Supoort guys like Namrata donot talk in a proper manner also.

I guess the only solution is to take some other connection, as these people have the only work of taking money and cheating people.

For sure I'm going to drag these people to Consumer forum for the damage and mental tension they have provided me.

Thanks,
Priyanka

beam tele has provided internet services to me with unlimited package subscription. but they have never quoted or stated any limitation under this subscription either on their website www.portal.beamtele.com or during subscription and connection. but suddenly they are saying that you have download limit of 25 GB and they have reduced the speed to 1/3rd of original subscription.

subscriber id : [protected]@gmail.com

it is a humble request to you please send them a notice as soon as possible

It has been 3 days since i opted for Beam Cable Internet Services & also did pay the respective amount for unlimited package. Hear me say it has been a pathetic service from such a well known provider. It has been days and yet i didn't get my new connection, this is . The only response i get u'r request is in process, god damn u. I just keep on getting messages ticket number...........my foot.
I want my connection up by today evening or else refund the amount.

How do customers believe your services when u cant even provide a new connection properly.

I want a reply from you asap..n thn get my contact details....

Hi,
This Is Kumar From Hyderabad. I am running a Internet cafe. from last two years. I am a Customer of Beam Telecom From Last one and Half year with a user Id [protected]@yahoo.co.in. I am satisfied with their plans but from last two months they have changed their plans without taking the permission from users. I am using 1Mbps Plan for 1500 Per Month. it is unlimited, now the plan changed by them is 4Mbps Plan for the same amount of limited of 25Gb. After Crossing that 25Gb download limit that speed will be reducing to below 1Mbps. This is not at all suitable for net Cafe's why because 25Gb download limit means for net cafe's in one or two days we will use that much about this i have complained number of times but they did not responded properly and they are saying the same thing that after crossing 25Gb Limit plan will be reduced to 1Mbps and low because if they are giving 1Mbps it should be sufficient to me be the net is very slow all of my customers complaining every day so much. it is taking too much time to download 1mb files also so much or sometimes try again. So I am requesting that Beam telecom, Hyderabad should respond to this mail they should give us plans or they should do something better as soon as possible.