ACT Fibernet Complaints & Reviews

Hi,
I got beam internet connection in February 2011. I got 6 months plan. That is I paid for 6 months at once.

In first week itself internet didn't come for 6 days. With lot of difficulty I got it finally. Afterwards service was very inconsistent.
In May 29th I relocated from Miyapur to Kondapur. I raised SR in beam before relocating itself.
SR numbers : 2245529, 2375138, 2375110.
They...

I bet that no one can experience 'THE WORST CUSTOMER SERVICE' that I was experienced from Beam Telecom. Beam sales person, took money from me for 6 Months and also for Wireless router (4300/-). That's all, for two weeks no one has responded to provide the connection. If I do a call for call center, my call will be on hold for at least half an hour. Finally my call got connected, I opened a ticket and next day itself I got a...

If you are planning to use Beam for your Business then BEWARE!! Taking up Beam telecom is the biggest mistake ever made by our company. We provide IT services to Overseas clients and the amount of connection dropouts and Internet downtime is absolutely disgusting.

There was no power back-up on their lines so every time there was a power outage in the area our internet was down. Almost 5 days and 20 phone calls later...

HI All,

We had pathetic and tragedy experience with Beam cable staff in Hyderabad at Venkatagiri, Jubilee Hills area to take new connection.

We applied beamfibre connection for home on 11th june, 2011. The sale person Mr. Susheel assured that connection will be given within 48 hours. We called him so many times after the given time. But he didn`t respond and not even picking call.

After that...

Hi All,

Please beware of availing internet/broadband services from Beam telecom In hyderabad.
There are frequent outages and its not at all reliable. At my home jewel beam telecom is internet provider, and it is high time to kick them out.

The technical team is not aware of issues. Their management seems to be pathetic. Their mode of work is adhoc, never trying to reach core of issue and fix the root cause.br...

Hi Sir,

I need justice. I did not get BEAM TELE BROADBAND SERVICES after paying Rs, 3,300 on 26th May'2011. My work got affected by Beam Tele.

Here is my pathetic experience with Beam Tele – Internet broadband service in Hyderabad. Here below are the details of contacts I made with Beam Tele Service. I can give more details, if you want to know!!
Now I need your help, in contacting Consumer...

I am one of the users of Beam Cable (Beam Tele); my account number is “130705”. I don’t have internet from last 3-4 days, I have raised many raising tickets (around 4-5 tickets) from last 3-4 days but they are closing the tickets without solving my problems. Overall I have very bad experience on this Beam Cable Broadband connection. As I have paid for six months payment, I am locked now, is there any way to return back my money? I...

i have paid 1600 INR to beam cable for new internet connection.those cheaters asked me two days time for installation.its been 10 days still i did not get the connection.when i call the operator who took the money was not responding to my calls.i had to call from different different mobiles to reach that stupid..when i asked for refunding the money those stupids are asking 20 days for refunding..they are not here to provide internet services...

I have made payment of 2300 INR on June 02 to Bean Internet representative. But no installation has been done so far. The person who took the payment named Afroz [protected] does not respond to my phone calls. I have been lodging tickets with Beam customer care 2305334, 2293428, 2292635, 2288838, 2280949 every day but no body has taken any action on them. No one has called me so far to get the installation done.

The service...

I have paid Rs.1800 towards a new broadband connection to Beam Telecom.(http://www.beamcablesystem.com/)A/c No 204937

I reside in D.D Colony, Bagh Amberpet-500013. I made the payment on 30/5/2011 and was promised that installation will be done in 24 hours. However till date no one has responded.

The customer care is so horrible that the sales representative does not even take my call.

Please look...

I took a broadband connection a couple of weeks back. The connection worked only for two days and it is down for the past 12 days. In-spite of numerous complaints to the ACT customer care, there is no progress in fixing the issue. Every time i call them they give a new complaint number as though it is a new complaint and they never track the old compliant number. I wonder why would they give a connection without giving any service wasting...

I had opted for a new Beam connection 7 days back and yesterday was my SLA for the connection to be given. I have already paid for Beam's 6 months package for which money has been deducted by Beam folks, but noone has even talked to me after the first day and there is no initiation of net connection at my home. I have logged at least 6 complaints since day one and none of which are being acted upon (all of them are open still with no...

Hi,
I have give 3300/ INR to the Beamtele on 15th of April and they promised me that the connection will be given in 10days. Today is 18th May and till now i didnt get the connection. I have calls to the BEAM office. they are telling "with in 48 hrs , you will get connection" .I dont know why they are LYING like this.
I am totally dissatisfied with BEAM. I request others also not TO TAKE BEAM INTERNET SERVICE ....

Dear Sir

I would like to bring to your attention the irregularities and negligence of Beam Telecom/Beam Fibre. My Beam A/C: 140256

I have been associated with this service provider since October 2010. At first I am using their service Cable TV7 and subsequently started using the Internet service since 10th March 2011. In early April I realised that the company is charging me for a service which they called as...

Beam Broadband has one of the most unconnected , and uninformed customer care. who are not bothered of the service they provide. Worst attitude of the employees" as if customers do not matter for their business".

Long story short : Beam has a policy of collecting the amount ahead of the month.I had deactivated the account temporarily 6 months ago verbally and the collection employee informed that it would be done....

I RECENTLY SENT A MAIL TO [protected]@beamtele.com ( address given by the manager of beamtelecom , mehdipatnam branch --Abeth Khan)

iam expecting reply from them -- the mail details are

I have paid 1800 rupees to beamtelecom for 2 mbps plan at 08 Mar 2011. At the time of paying your people said "Connection is given in maximum 20 days" And Customer Care people told that my commence date is 26thMar 2011.br...

To
The officer
consumer forum
Dear Sir,

i m dheeraj kumar inani . i booked my connection on 29April 2011 in ACT broadband. they promise me, they will provide me the connection on 4th may 2011. Till today they are not able to provide me the connection and they are not receiving my call and they are not giving me the response me and telling daily that they will provide me connection by tomorrow and their...

I have applied for beam connection on march 9th 2011,but till now (May 2nd 2011) i didn't get the connection.

I took 6month plan and paid 2000RS.When i had given the payment,executive said that you wil get the connection in 3days(his name is sai kumar,bill colletor,[protected],madinaguda). After 3days when i called the call centre they said minimum time is 10day..which made me shock.Why should he lie to me for the payment.br...

Dear Sir/Madam
I am a customer of beam networks with A/c No 179407. I haven’t got connected to the network since my application date i.e. 9th March’11. I have given complaints to your customer care many times and your people are generating token numbers each time I was called but, they are failed to meet their commitments.

Hence, I am requesting you to look into the matter seriously and give me the connection at...

Dear sir

My name is B Anil residing at[protected]/1/1, Boudhanagar, Jamai osmania, Secunderabad, 500061, i took a broadband internet connection from Beam Telecom co. I took an unlimited plan with a speed of 786 KBPS. Either at the time of taking the connection or afterwords they have not communicated any thing on downloading limit or fair usage policy. Now after i downloaded more than 30 GB my speed got reduced to 256KBPS....