ACT Fibernet Complaints & Reviews

I registered for an internet connection with Beam Telecom and paid an amount of Rs 5500/- on 7th August 2011.
It has been 20 days since I paid and still the service provider has not installed or given a connection.
I have repeatedly called and raised tickets. Each the they give a promise that it will be resolved within 24 hours.
Ticket numbers: 2725267, 2817583, 2869524

Need Beam to respond at the earliest.

Beam should change the process of registration:
STOP taking money before you get the equipment and install the connection.
Customers trusted you and gave the money upfront.
If you can't deliver on the promise of giving connection within 24 hours, don't take money from customers. It is a very bad practise and it is a breach of customers' trust.

I have taken Beam broadband and at the time of registration I had asked them for basic requirement while setting the account. The person turned up only during collecting the money and after tht whtever I call he directs me to contact customer care. I have opened multiple and multiple tickets and explained my concern to them. Each time they open a ticket and say someone would contact in 48hrs but immediately in a few hours I get a message ticket is solved and closed. None wud have even contacted me. This is a regular scenario. Couple of times someone contacts and says it is resolved and when I mention that no one is even bothered calling or coming they say we will inform technician and that is the end of it.Kindly ensure you people take some action and get value for our money or service

i had requested for money back on the basis of money back offer being offered, after a week of connection
as i wasn't happy with the services provided.instead, i had received a monthly bill through my mail.
however, some technicians came and disconnected it already.

well, i was not able to reach the customer care to inquire about the money back offer.
i was told, it would take 15 days to process, but its been almost a month now.
so , i want to ask is that whether i am getting my money back or not.
you guys should not have promised and introduced the 15 days money back offer if you cannot fulfill it.

would be looking forward to hear from you sooner.
reach me: rk.[protected]@gmail.com

i am using beam since 6 months, a month back i have requested to transfer my internet connection from one location to other it is about 20meters distance.
every 3 to 4 days i am following up with them but nobody is responding
please don't ever go for beam internet connection such a bad service.

Hi,

Can you please let me know the procedure to file case against BEAM TELE, Hyderabad[protected]

I have taken their Internet connection 2 months back on May 28.. Due to Poor service (9 disruptions in July out of 31 days) I got it deactivated...

At the start, I paid 1800 (600 for Installation charges non refundable, 600 for 1 month rent in advance and 600 for Security Deposit)

Now they are not willing to refund back my security deposit and harassing me with calls every now and then saying they wont refund the same...

Pls let me know the procedure to file the case....

br, Ajay M
[protected]

Since, i've taken the beam connection, im facing continous problems.
1. Frequent limited or No connectivity issues.
2. Network cable disconnection in our area.

I consider the above two issues smaller compared the issues im facing below
1. I try reaching customer care number#[protected], none of them pickup and had to listen boring IVR message, i will have to try almost half a day to get one succesfull attempt at reaching customer care number.
2. After registering a complaint, i hear back a response saying my issue will be addressed in upcoming 24 hours!!! what? i have to wait for 24 hours for simple network disconnection issue, and this is a frequent problem! and no compensation is provided for the loss of connectivity
3. Some how next day some technitian comes, even before he comes here i get a message saying the issue(s) are resolved.
and how does this happen? ... this happens because, technician calls the the support team to close the issue, but not the customer.
4. I have been raising continous requests regarding various issues i've been facing with beam and everytime the ticket is being resolved even without the technician visiting the place! .... i can share the exact ticket details with dates and all, if i recieve a resposne here
5. New issue is, i have paid half yearly rental of Rs. 2,300 through beam tele online portal but still i am getting emails & messages to pay it immediately to avoid disconnection. It's so frustrating.

Thanks,
Rajanandan
[protected]

I applied for new connection of ACT broadband on 9th july'11,For that i called ACT salesman.They gave 1 form,i filled,gave Rs 500 for installation.They told,it will be connected within 5 working days. I called that sales person on 5th working day,he told they are sending the person for installation.5th day went ,6th day went,but no one came.I called their customer care many times,each one told,it will be installed today.2 weeks i called...

I have taken an yearly broadband package from Beam telecom 1 1/2 yrs back and everytime am getting network problem due to LIMITED OR NO CONNECTIVITY.

Since last 5 days the same issue is coming and when calling to Customer care everytime I get to hear the same ridiculous statements of being sorry and that the issue would be resolved in 24 hrs.

THis is continuing since 5 days and neither the customer care officials nor the technical team is able to resolve the problem and activate the broadband network

Even sending mails to nodal officer has been futile. The company has a very callous attitude towards the customer's and their problems

Request you to guide me for loding a case in consumer court against the company

The regulatory should keep a check on these companies and should cancel their license due to such negligence and callous attitude from the company's side

My regd. user id is [protected]@gmail.com

Thanking You,

I have chosen Beam Fiber to my office. They responded immediately and came to office for initial proceedings. During that time, they promised that connection will be initiated with in 48-72 hrs however after receiving the cheque not responding.

Now they are telling that it may take 5-7 days time to provide connection. Above all their staff behave very rash with the customers and highly poor client relationship. I request everyone there, pls do not opt for Beam Fiber, they are the worst service providers in the city i feel.

I applied for the [censored]ing of my beam cable connection from ameerpet to punjagutta on 13th july, 2011. Till now(3rd Aug, 2011) there is no proper response.

I think beam cable customer care doing nothing. There only job is to convence the customer not giving service to the customer.

Hello,

I am trying to get internet connection from beam telecom since 30 June 2011. Till Date I didn’t get the internet connection and no response from beam telecom why I was not provided connection.
My registered number is [protected].

After I get hold of one of the officer from beam tele through my friends I requested him for the connection he gave cabling and collected the check from me. It was on around 23rd of July. Till now my internet is not up.

When I ever I call to the call center they ask for 24 hours but I never don’t get any response back. Call center is really uninformative.

Can you please look into the case? I have no idea why service is not provided to me.
Please let me know if service can’t be given to me so that I can opt for other service.

Thanks
-Shiva

They are frauds.
They just take money from us and do not provide proper service.
i had applied for their service on 1-3-2010 but it had started from[protected].like this their service is..then why should i pay for the remaining days??
but still i have cleared all the dues but in the status its showing that there are no records from the last 3 months.
what does it mean???does it mean that i have not paid money from the last 3 months?

i have'nt used their service in this month when i really need it.but still when a person came from their side to collect bill i have given him the money.He said he just collect the bill and he is not concerned about the service.then for what they are collecting money??to provide service ??or not to provide their sadhi hui service???
this is just because of their careless actions/service towards their customers.They just want money money money.but why shoud i pay them if am not getting proper service??
i cant bare this .its enough now.

Through your forum, I would like to draw the attention of all towards the poor service being rendered by Beam Cable towards its existing customer’s. I have an internet connection from them which is being frequently getting disconnected.
To lodge the complaint with them has become a herculean task as they don’t pick up the call for at least half an hour and go on repeating that ” to wait or disconnect and try after some time” where as in case of new connections immediately they respond. In case you are able to get connected to the executive he notes the number and says it will be attended within 24 hours. You go waiting and the problem does not get rectified and once again you have to repeat the same procedure to know the status of your complaint. The executive attending gives some excuses and incorrect information and never gets you connected to his Superior on the floor with the plea that he is busy attending some other call and he will ensure that he calls back with in one hour which never happens.
I hope the Beam Cable people will understand the agony of its subscribers and immediately act failing which they are forcing customers to go to Consumer Court for failure of service.

Dear Sir,

This is Srinivas from Secunderabad, Hyderabad, Andhrapradesh.

I have chosen internet connection of 'Beam telecom' i was applied on[protected] and paid amount Rs.2,300/- they given me commitment date of [protected] till i am calling customer care every alternate days which after my commitment date, every time i am getting same message like "Please allow us some time to address your complaint our team will ensure fastest possible action." and i was request them to return of my money and i want to with draw the connection hence they avoiding me and convincing me to wait some time to get the connection. i all ready waited 1 month, again i don't have the patience to wait so kindly i am requesting you please help me out and do the need full justice.

Thanking you sir,

your's faith fully,
U. Srinivas
[protected]@gmail.com,
[protected]

Dear Sir/Madam

From Beamtel i got many call regarding verification call and i answered all call and told them to not to call me again and disturb me again but they didnt listen and keep calling me yestarday when i was driving they keep on calling me and disturb my mind god save me yestarday from accedient.

Please help me out from this my phone no [protected]

Hi All

My name is Srinivas from Hyderabad(East Anandbagh). On Friday morning(5.00 AM), I found some spark near my laptop and when I went near and saw that LAN cable burnt. I tried powering-on laptop, but its not powering-on and found even power adaptor was working.

I complained to Beam(Ticket No.2613749) and its closed on Sunday(they didn't any reason and asked me to call back CAll center any clarification, I am yet to call them now).

Here is my account number: Your Account No. Is 224925


Will LAN surge proctection help in this?


Currently, seems like mother broad is burnt...


Thanks
Srinivas
[protected]

http://ticket.beamtele.com/view.php?e=[protected]@gmail.com&t=173394

Dear team,

Please let me know the status about the following ticket.


UserName :[protected]@gmail.com

Please note that your ticket No.2472025 is still under resolution. Our team
is working on this and we will expedite resolution. Inconvenience is
regretted

Ticket details for your reference
Ticket No:2472025
Ticket Type: PENDING CONNECTION
Ticket No:2491458
Ticket Type: ESCALATION
Ticket No:2491381
Ticket Description: pending connection
Ticket Priority: Higher
Ticket No:2443189
Ticket Type: NEW INSTALLATION

Ticket Status: Pending
TicketDate:01-JUL-2011 05:45:00 PM

Note :
This is to inform that your customer support executives raise tickets for
themselves and close as their own without any callback or confirmation from
customer. is it enough to beam to recieve payments from customer without
providing any service.

Is it a profit earning firm with out any customer satisfaction.

I call to ur customer care twice , they said that they will callback to
me.there is no any callback till now( 6 JUlY 12:20 PM )please let call back
or resolve problem.

and let me know there are different packages for different areas in local
(Hyd) and i request u to educate ur service boys to say all available
packages .

I paid Rs 1000 for 1 month -->600 installation -->400 net bill

i thought there is a 3 month package for 1200(not informed by your
representative)

*Please let me know the status for above mentioned queries.

Regards,
Chiru




HE WAS ANSERING ME LIKE THIS


Dear Mr.CHIRANJEEVI,

We are very sorry to inform you that we dont have option for quaterly. If you are going for half yearly or yearly then only instalation charges will not be applicable. However As per our concerned team feed back you connection would be installed on 14/07/11. Kindly bear with us until such time.



I AM QS AGAIN

i am not getting connetion tell date ,,,whats going on
Fri, Jul 22 2011 9:38pm
why u r not responding to my email...if its continuing like dis ...
i go to consumer court......

(y u r not inform me bye mesg r calss )

i sumesh kumar is using beam internet.my mobile no.is [protected].company staff has done a blundered mistake by giving a wrong power supply connection to the signal power booster box due to which current was flowing throughout our earthing wire of our house.because of this my younger brothers son got a severe current shock for which he is still suffering .when we gave a complain to customer care we got a very cool reply saying that we have registered your complain &in 24 hrs.our persons will come &resolve it.i am very sorry to say that company doesn't have sense to realize the severity of the problem and solve it.I request THE CONSUMER FORUM to take necessary action into this matter and do needful help to me.

Thanking you
Sumesh kumar Goyal

I requested for disconnection many times and asked for the money back offer they offered (15 days money back) on the 6th day o[censored]sage of internet.i was informed that they would be sending the guy responsible.as they didnt send me one i again put up the complaint after a week.was again informed that i would be getting the check in 15 days and will disconnect the internet service.but still now i havent got any response nor the internet is disconnected. i am using another connection,and hence this ACT broadband is not required at all.now whenever i call the customer care,its busy all the time.lol first time im finding customer care lines are busy this much.must be they are receiving so many complaints.
whatever,i want the internet to be disconnected and refund back the installation fee as i am not at all happy with the services.
plz dont call me back again saying me to upgrade the plan cos i dont think it worths.

sir/madam

iam the resident of shapurnagar area it comes under jeedimetla sector . i had orded an new internet connection on before of 30 june . i had registered my booking for first time the office executive said that our office member will make u a call and he will meet me as he will faclitate the internet connection in our locality.there was no response i had made a call for second time on 30 june and i had came to know that my booking was not registered properly. again the office member said that he will send an executive and he will make me a call. at next day he made a call to my phone .he said that he will meet me within an hour but he did not come that day. on another day i was continously making him phone call but he did not pick up it. another day on 2nd june i made him a call he attended the call and said that there is no connection in your locality so it will take 10 days to put up the connection.i had waited for 12 days there was no response .again i made a call in internet office on13th june it was my 3rd request for booking they said same storyas they told in begning again i made a call on 17 and last call on 20 june i had said to executive that i[censored] dont take any action i will complaintin consumer forum the executive gave me the permission to complaint it if the member does not meet and call me at last he did not call me

the bheam internet office no is 66272727

kindly look after the matter i willbe very thank full to u

yours faithfully

vishal panwar mob no [protected]