ACT Fibernet Complaints & Reviews

Hi.

I applyed for new internet connection so i approached Beam Telcom for that. I stay in hyderabad near chudi bazar area. the Beam tele executive came to my home and filled to form and i payed the halfyearly amount by cheque sum of 3300/- on 16.09.2011. The connection date they promised me is 10 days maximum on 26.09.2011 but even after 15 days now no single call from Beam Telecom. No one approached me since all these days. Even i was calling the tech support from past 4 days they are taking my complaint as high priority issue still of no use. no call nothing they repeating the same scene. The person whom i provided the form who promised the connection never lifts the call. This is the wrost part on Beam telecom. This is the service they give at the time of new connection what will be the service after the provide the connection? I never thought the service will be so bad.

Sir I am Prashanth. bearing mobile number [protected] from Hyderabad. i am facing problem of GETTING Internet connection from BEAM TELECOM i am not getting any response from company since last 45 DAYS, the customer service provider is saying there is technical problem will be solved in 1day, but still now the problem is not solved,

This company have taken compete six month rental and installation money from us but so for we have not got connection.

When ever I am calling service people they will not respond properly. they have cheated 3300 Rs.

Hello,

This is about Beam Tele, who are advertising all over the city stating they are the best. But I experienced lot of issues and stress because of them and coasted me a lot coz of them. My problems with the started just the day after I paid the required installation charges, The Sales guy was not answering my calls and customer care do not have any information about my connection details. After lot struggle my account was active. However my problems did not end there. Since the 1st month till now, I have been complaining them about the frequent disconnection of Net almost every alternate day.

They never resolved the issue, either the line man comes and checks if net is working that time or they call and ask if my net is working. And even after saying that its working for now and still it gets disconnected very frequently...they just go ahead and close the complaint stating that it has been resolved.

I even wrote to the Nodal officer...still I did not see any action trying to fix the issue.

Last night was way beyond all this. There was no connectivity at all and when I called the local area manager, he said he will be here in about 15mins. I called him back after 30mins, however he was still on the way. He had to come from Ameerpet to Begumpet..which is 15mins travel. Later after an hour, he called me stating that he is at the Server point in my lane and said every thing is fine and net will work. I tried connecting and informed him that it is still not working. Then he said he will inspect the line and call me in 15mins. Then he switched off his phone all night and I tried calling him in the morning and he is still not answering my calls.

I hope this forum helps he teaching this manner less people a good lesson.

Dear sir,
Iam using beam telecom.Iam unable to connect to the internet for the past one week.Daily iam complaining to customer care they call and generate ticket but no solution.

23/09/11 3111097
24/9/11 3115431

Plz take serious action against the company or try to solve the problem

Reg
sirajuddin

Sir,
I am availing your Beam cable service for the past 3 Years and I am quite satisfied with your service so far. But unfortunately for the last 4 days I am going through lot of harassment due to irresponsible behavior from Beam cable customer service support staff.
On 18.09.2011 due to non availability of internet service I called customer service and registered a complaint (ticket no3075231)and the staff assured me that my problem will be solved within 24 hours. But on the next morning to my surprise I received an sms mentioning that my complaint has been closed, that too with out resolving the problem. So I again registered complaint with the customer care executive for the 2 nd time(ticket no3084881) and within few hours again received sms that complaint has been closed that also without rectifying the problem. Hence I was forced to register complaint for the 3rd(ticket no3085795) and 4 th time (ticket no3076074)but all in vein.
My official work has been hampered due to non availability of internet facility for the last 4 days. So I request you to cancel my connection with immediate effect so that I can look for alternative arrangements for reinstating the internet connection.
Also I request you to take corrective action against those responsible for this mishap inorder to avoid further loosing you valuable customers.
Please note that the last 2 customer care executives names were Mr Manohar and Miss Rajani respectively.
Thanks & Regards
Dr Anand A.M
[protected]
Registerd Mob No:[protected]
Telecom Nagar
Gachibowli
Hyderabad

Service and support is the worst ever i had . its been 4 days no guy come to my house to check the problem. I have registered 14 complaints. They are closing complaints with out even consulting .such

a worst service provided by Beam telecom.
Customer care guys are irresponsible


Nothing is worst than this...Becarefull ... I recomend not to go for BEAM Telecom.

Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3074599 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3074599
Ticket Description: network cable unplugged...at:[protected]
Ticket Priority: Higher
Ticket Status: Pending

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to this mail (always mention the ticket no: or account no for reference)

Regards,
Beam Telecom Reply ForwardReply

[protected]@in.beamtele.com to meshow details Sep 20 (2 days ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3075854 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3075854
Ticket Description: Network cable unplluged..


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details Sep 20 (2 days ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3075741 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3075741
Ticket Description: network cable unplugged...at:[protected]


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 8:06 PM (22 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3081727 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3081727
Ticket Description: Network cable unplluged..


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 8:50 PM (21 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3082140 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3082140

- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 9:05 PM (21 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3082226 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3082226
Ticket Description: network cable unplugged


- Show quoted text - Reply ForwardReply

[protected]@in.beamtele.com to meshow details 9:35 PM (21 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3082513 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3082513
Ticket Description: Network cable unplluged..


- Show quoted text - Reply ForwardReply
[protected]@in.beamtele.com to meshow details 8:50 AM (9 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3083262 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3083262

- Show quoted text - Reply ForwardReply
[protected]@in.beamtele.com to meshow details 4:50 PM (2 hours ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3088387 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3088387

- Show quoted text - Reply ForwardReply
[protected]@in.beamtele.com to meshow details 6:35 PM (14 minutes ago) Dear VASU,

This is an automatic email confirmation to inform you that your ticket number 3089516 has been registered.
Account Number is 222657
Userid is vaasu.[protected]@gmail.com

Ticket details for your reference
Ticket No:3089516

SIR,
I have taken a internet connection from beam telecom, hyderabad in the month of September 2010 by paying Rs 1000/- as deposit. I paid monthly rent of Rs 400/- for a few months. After that the beam telecom disconnected my internet connection without giving any intimation and the representatives did not come to collecte the monthly rent for the current month also and there was no drop box to drop my cheque to the concerned beam telecon. I along with my co-resident put our requests my times to the beam telecom to give connection they said they dont have any place to set up their setup box. they unauthorisedly set up the setup box out side of my residence wall and availed power supply also. when I questioned this they simply disconnected the internet services to me without any prior notice for more tahn 3 months
I pray your good self to interfere the matter and do justice to me

Hi I'm Sreekanth, wanted to take a Internet connection from Beam Telecom,so called Beam Telecom and an agent has come on the sameday to my home to complete formalities and have opted 6 months package and made payment for 6 months on sep 5, 2011, and that agent name is Anil Kumar and he told me the Junction Box from where i would receiving connection, cable comes from that box to my home. he bluffed me and spoken sweetly to get the customer in and i was going out to take a photocopy of my voter id as proof n he sd that not required and sd to give to beam telecom agents when they come for verification and promised e that i will get connection by sep 7 2011 evening, i didnt get connection and i received a message from BT after 4 days that it will take max 5 days for a new internet connection, which as not told by the agent and called customer care and logged complaint and technician has come on 6 day and says connection cant be given as the junction box is 140 mts distance away from my home and my question doesnt the agent know that connection cant be gain if it above 80 mts of distance,,, logged 3 tickets till now ,, they promised i will be receiving a call from Beam Telecom(BT),,but no response till now,,,and the agent Anil kumar switched off his phone...,,,It was A VERY PATHETIC EXPERIENCE from the Beam Telecom...I will take this further

During installation - three in one connection (Cable, Phone & Internet ) - the person damaged my LED TV set. Highly unprofessional person named Mustafa (Madinaguda, Hyderabad) started arguing with me that installation does not cover putting cable connections to TV set. further added that he is not responsible for any damage to your television set. I request a strong action against such unprofessional workers who even do not understand their responsibilities and deal with customer in these situations.

Beam cable hyderabad was really good, but now a days, even for a small complaint, they take 24 hours to resolve.. Giving some lame excuses... Now i ask them, as they say 24 hours of grace period, does they really need that time to resolve for small issues...

When they want to collect monthly rent, they call and come on time and why not on attending complaits.

Hyderabad beam cable management or concerned persons respond asap./

Raj
[protected]
Hyderabad.

When I heard from my friends that beam tele is good in terms of service as well as price I opted for a 1year unlimited 1Mbps plan. Before opting this long term package, I have been advised and promised that if there is any requirement of shifting the connection from one place to other it will be done without any issue.

After 2months into this package, I shifted my place and informed beam on 22nd August to shift the connection and paid shifting charge of Rs300. Till now I don’t have any update on this request.

I have called beam customer service almost daily for the last 15 days to know the status. Everytime I call up, your customer service guy would pick up and give the response “your request is noted and will be addressed within 48 hours max”. I get an sms with ticket number as a follow up to my call and that’s it. No response / status update whatsoever from beam. The most frustrating part is - this story is getting repeated daily. I don’t even understand why you raise a ticket everytime I call, when my initial request itself is pending.. who cares for subsequent tickets which are meant for same purpose..

I am without internet for last 15 days. I am calling beam guys and spent almost 1hr for all these calls … How do you compensate it?? ..

I just need an answer .. if you can’t shift and you don’t want long term customers, please cancel my 1yr package and return back the entire package amount Rs 6000 /- or the connection immediately by today/tomorrow. I cannot wait further.

I am so irritated and frustrated with the response / service from you that I would never dare suggesting Beam to anyone.. it’s better to pay few more bucks and get a branded ISP.
Is this the type of service you want to provide the customers and irritate them in their busy schedule so that no one think of taking beam again.

Hi Everyone

I have to inform about acttv Broadband connection.Its very worst service I have never seen in my life.I have an outage in connection for one month,I am calling customer service to complaint daily,but still no technician(technician are bad,even they don't know anything technically) came to rectify the issue.

Please don't take this fraud acttv connection.

I am a frustrated beam user who has been trying to get someone from beam telecom to listen to him.
Please refer the mail below and let me know if you can be of any help here and probably stop my frustration to be pushed further.

LONG STORY SHORT:::
I want to go for a refund due to false promises made by the connection booking agent. Even she is now advocating our refund and accepting her mistake while booking, but says that she cant' help with the accounts team. I request you to intervene if you can help me out. I am fed up with calling the support a million times.

DETAILED:::
Hi Beam telecom

My Details:
Name:Harjot Singh
Cell no: [protected]
MailID: [protected]@gmail.com

Complaint :

While booking the beam cable cable connection with the area agent: Nirmala (cell# [protected]) from Beam telecom, we inquired that if our NeatGear Switch will work with the beam cable connection. And put this as the only condition for booking the connection. Nirmala confirmed the same will work for sure and booked our connection for Rs. 1600 (600 installation and Rs.1000 advance month's rental)

While installing, the visiting technician Ahmed(cell# [protected]) also confirmed the same, though never checked the connection and slipped out before checking the connection or even putting the tape on the wire joints.

After sustained calls, another technician Shoiab (cell# [protected]) came and told us that the switch won't work and will require another router to be installed. This is clearly in conflict with the promise made by the agent at the time of booking. And we would thereby like to go for a FULL refund of Rs 1600 paid at the time of installation.

On a side note about our suffering:
It took numerous calls even for booking the connection and to call a technician on facing problems required numerous calls and around a week's time. The behavior on the part of the agent(Nirmala) has been totally unethical and misleading. And the services thereafter have been totally anti-consumerist.

Progress so far:

The support team told us that an accounts person shall call us with the further information.
The accounts person denied us the refund and told that its the fault of the sales team and he is from accounts team, so he can not refund this (Does this make any sense at all?).
I have also talked to the area agent Nirmala and she also told that she will be conveying to the accounts department that it is beam cable's fault and we qualify for a full refund.

WHAT MORE DO YOU GUYS WANT!!!!!

I am using Beam Fiber 1 Mbps connection from past 3-4 months (20 May 2011).
On 1 June 2011 I have raised a complaint through costumer service stating I am not able to use my internet connection as it is getting disconnected every 5 Minutes and not not able to connect more than 1 system (PC/ Laptop) using Wifi. The technical team closed my ticket without any resolution and and no technical person came to my place. I have raised the same complaint again on 21 June 2011 and the ticket again got cosed without any resolution on 23 June 2011. Again I raised the same complaint again on 25 June 2011 and the ticket again got cosed without any resolution on 29 June 2011. Again I raised the same complaint again on 30 June 2011 and finally my problem got resolved on 2 July 2011.
I told the team that I will not be paying the June month bill as I have not used the Internet service properly and also told them that I have raised the complaint on 1 June 2011 and it got resolved on 2 July 2011.
At that time nobody had contacted me and on 4 August they disconnected my connection due to non payment of the bill. I called the customer service and told the that I will pay the entire due if they deduct the June month bill and send the updated bille to me. I told the same thing to all the collection executive who called me for the payment and they said it will be resolved. But till today this problem is not resolved and I am getting messages everyday for the payment of the bill.
This is really harassment to the customer. They are not doing their work properly and harassing the customer for the payment.
I told them that I will pay the entire due if they resolve my problem and will continue the service.

Please let me know if I have done anything wrong.
Hope I will get justice by submitting this problem to Consumer forum.

Thank & Regards,
Gopal Krishna
+91 [protected]

The worst customer service i have ever seen in my life. I have been suffering with partial/no connectivity from the beginning of the connection. No action taken as on today. I am tired of calling customer care and waiting for more than half an hour to connect. Losing all my money paying mobile bills for this calls. I am paying for whole month and getting partial service apart from this wasting my money and time by spending on raising a complaint. A strict legal action to be taken on this worst service.
Can any one suggest me how to proceed legally
Check out my account:
login: [protected]@yahoo.com

This is a cheating company. They promised that they are providing trolly bags for the customers. We subscribed for 1 year and payment has been done. But still now there is no response and it has already been more that 6 months . The CEO must be ashamed of this. No one works properly in this company. Always there will be problem with this connection and technical problems. The connectivity is very slow. Bull with this company.

I registered for an internet connection with Beam Telecom and paid an amount of Rs 5500/- on 7th August 2011.
It has been 20 days since I paid and still the service provider has not installed or given a connection.
I have repeatedly called and raised tickets. Each the they give a promise that it will be resolved within 24 hours.
Ticket numbers: 2725267, 2817583, 2869524

Need Beam to respond at the earliest.

Beam should change the process of registration:
STOP taking money before you get the equipment and install the connection.
Customers trusted you and gave the money upfront.
If you can't deliver on the promise of giving connection within 24 hours, don't take money from customers. It is a very bad practise and it is a breach of customers' trust.

I have taken Beam broadband and at the time of registration I had asked them for basic requirement while setting the account. The person turned up only during collecting the money and after tht whtever I call he directs me to contact customer care. I have opened multiple and multiple tickets and explained my concern to them. Each time they open a ticket and say someone would contact in 48hrs but immediately in a few hours I get a message ticket is solved and closed. None wud have even contacted me. This is a regular scenario. Couple of times someone contacts and says it is resolved and when I mention that no one is even bothered calling or coming they say we will inform technician and that is the end of it.Kindly ensure you people take some action and get value for our money or service

i had requested for money back on the basis of money back offer being offered, after a week of connection
as i wasn't happy with the services provided.instead, i had received a monthly bill through my mail.
however, some technicians came and disconnected it already.

well, i was not able to reach the customer care to inquire about the money back offer.
i was told, it would take 15 days to process, but its been almost a month now.
so , i want to ask is that whether i am getting my money back or not.
you guys should not have promised and introduced the 15 days money back offer if you cannot fulfill it.

would be looking forward to hear from you sooner.
reach me: rk.[protected]@gmail.com

i am using beam since 6 months, a month back i have requested to transfer my internet connection from one location to other it is about 20meters distance.
every 3 to 4 days i am following up with them but nobody is responding
please don't ever go for beam internet connection such a bad service.