ACT Fibernet Complaints & Reviews

I paid six monthly fees for beam broadband. the salesman told me that i will get the connection pw and ui by evening.. they did the cabling fast and i was impressed..

Once the cable was laid they told me that the box is locked and they need to get the keys.. and will come back by evg and get it done.. they also said that they need to add a switch .. but this too will get done by evg.. That was Thursday - April 19th , 2011..

Till today .. April 19th, 2011.. i dont have the connection activated.. The call center people keep saying they will get back.. no one gets back.. i am tired of calling .. The sales man told me it is not his responsiblity and has stopped taking my calls. The service pathetic and no one bothers once you have paid the money..

The service is pathetic .. Today morning i told them to refund the money.. I am tired of wating for the connection to get functional.. so buyers beware... (area- Kalyanpuri Colony - Uppal)

BEAM FIBRE Account Number is 21364

MY PROBLEM HAS NOT BEEN SOLVED YET EVEN AFTER FIGHITING FOR ONE MONTH AND NOW I GOT A NEW BILL WHICH I DID NOT EVEN USED AND MENTAL TORTURE FROM BEAM. IS LAW THERE BEHIND THESE FRAUD COMPANIES? IS THERE ANY GOVERNEING OFFICER BEHIND BEAM.

SUB: Reply for this mail from supervisor is more appreciated as the reply will be one of the documents from beam in consumer court please.
If I will not get the remaining ticket numbers then these email attachments also I will file when applying to consumer court.
The worst complaint section from beam. Since last month I am complaining more than 27 times and still I am the and I am fool simply calling and calling and giving complaints and no one from Beam is coming and still they are closing the complaints without my prior knowledge. This is the worst and worst and worst even after so many complaints the SUPERVISOR is the non sense fellow could not ask the duty person that the IDEOT COSTOMER is complain more than 27 times and why the hell you are closing the tickets without his knowledge and also the supervisor did not even called to the customer asking why and when they will solve my issue.............. I am a customer and I am having the rights to the services as I am paying for this.
Please give me all my complaint numbers 90% I am having but more I need to know as I made my mind to approach the "consumer court"
Now I will not complaint any more let us meet in consumer court of law...
TOTAL COMPLAINTS 25 and holding ticket numbers 19 and more I need remaining numbers to approach to Consumer Court of LAW. Reply for this mail from supervisor is more appreciated as the reply will be one of the documents from beam in consumer court please.
A) Not attending to office as Beam is not even calling and confirming the time of attending the calls.
B) Mental stress and not using services since last one month.
C) Who will be paying for the month which I was not using?
D) My compensation amount is 50,000 as I got totally stress and I am ready to approach to higher court if I am not receiving my compensation of mental torture.
1) Ticket number: 1707839
2) Ticket number: 1712222
3) Ticket number: 1717257
4) Ticket number: 1718577
5) Ticket number: 1719060
6) Ticket number: 1719891
7) Ticket number: 1729661
8) Ticket number: 1734047
9) Ticket number: 1735502
10) Ticket number: #49545
11) Ticket number: 1736404
12) Ticket number: 1768123
13) Ticket number: 1737922
14) Ticket number: 1739262
15) Ticket number: 1773522
16) Ticket number: 1800559
17) Ticket number: 1819824
18) Ticket number: 1806045
19) Ticket number: 1838771
20)Temporary Ticket No. #74428
21) Ticket number: 1843199
22) Ticket number: 1866383
23) Ticket number: 1869479
24) Ticket number: 1869502
25) Ticket number: 1866383
26) Ticket number: 1869502
27) Ticket number: 1877456

hiiiiiii
my registered mobile number is [protected]
i had 2 write u dis letter because of misbehavior done by a person coming 2 my house 2 collect d internet bill.. he gave me his number 2 ask if their is a internet problem.. when i called him and said that i cannot access my internet connection he is speaking 2 me in a very rude way he is "kya re problem kya hai tere " and all !!!!!! is this d way u r teaching ur employes 2 speak 2 ur customers. his mobile number is [protected]. i hope i[censored] have some manners u wil teach ur employes how 2.i dont want dat person 2 cum and collect d money again 2 my house..

Beam Cable, the network which makes you regret bigtime. So much of inconvenience, frustration and helplessness happened never before to me until I had to apply for a broadband connection with Beam. Upon repeated requests to the customer care( whose so called cust. care exec. are the biggest who just repeat SORRY FOR THE INCONVENIENCE for everything but dont seem to act at all), the local sales rep comes and takes the payment saying connection would be established within 3 days. Cometh the 4th day, he doesnt call up to inform the status of the connection. Forget about such a prompt response from such a , he wont even lift the call no matter how many times u call and in the end yells at u i[censored] try reaching him from any other number. Being frustrated u call up customer care and waste ya mobile balance for beig on hold half the time and the other half talking to a dumb . Now, cometh the 5th day, u get more restless, feel damn cheated and decide onto escalate calling again to same cust care who makes u wait for more than 10min to reach his floor manager. That guy turns out be even more frustrating!!! Cometh the 6th day, a guy calls up and says that they cant provide the connection as some stupid isnt available and suggests me to apply for refund for which il get my money after 15days!!! Is this a joke,huh??? U make me wait for 6days and then tell me that u cant provide connection and to wait for more than 15days to get back my money. I feel so much harrassed with the cheap service meted out to me even before i got the connection. Shouldnt the guy who took payment have the common sense to check the feasibility of the connection and then give me a commitment time??? Shouldnt the local rep contact me with the status rather than cutting my calls??? Shouldnt these people let me know that this wont work out before i make the payment??? How is it fair to wait for getting back money after 15days from the day u request for refund, in all 22days for the mockery of these cheap fools?????? Can anyone pls suggest me the best thing I can do to vent my anger out of my helplessness????

Hello,


I bought a new pc and thought to take the internet connection. I called up all the service providers and asked the time they would take to activate the connection and everbody commited a time of two days. As I have made the enquiry, beam sales person (anwar) came to my house and filled the application and took the installation charge of Rs 500 and monthly fee of Rs 600. That happened on 25th of march. I am still waiting for the connection and its two weeks.

I would call up the beam customer service and my call would get escalated to one of the team leader and they would hang up the call. I spoke to raghav twice. My registered case numbers with the beam are Ticket No:1923418, 1922425, 1917225, 1943070, 1922425, 1901325, 1898725.....

What is use of creating ticket numbers or case numbers when the issue is not resolved. They say different reason for the delay...

1, technician is on leave.
2. cable is not there
3, connection box is not there.
4, connection switch is not there.


It was really pathetic and i asked to refund the fee which they have taken on march 25th and they say that i would need to wait for 20 days to get the funds as they would send the check to the account address. I hope i should blame myself for taking connection from beam.

I am writing this as to warn all the people out there who have decided to take the beam connection..
Regards,
Ticket number( mentioned above).

HI iam shravan from hyderabad..i have taken a one year package and now realised that i have been cheated.They never did what they said..i hardly get the net connected and by chance if its get connected it will be of a snail's pace,no answer from the coustmer care.They said i would be getting a free system service and free antivirus..they never did that and even if i raise a complaint it gets closed without the problem being rectified..beam telecom are a big fraud.

shravan reddy [protected]

I have taken Beam Fiber broadband just 4 days back and Im on the package Rs 600 ( 784KBPS) and they promised me 90kbps download speed in the morning and over 100kbps during nights but the 2nd itself i found the speed to be between 30kbps to 45kbps and raised a complaint, they have checked the system and the speeds were back to normal and again the next day it was even horrible the speeds were between 25kbps - 45kbps. It looks like there are many people facing the same problem with beam fiber. please i request the authorities to take action against such fake and unprofessional service providers.

Dear Sir/Madam
I am from Hyderabad. I have opted for Beam Telcom Broadband connection and called thier customer care. On 02/MAR/2011 their executive came to my house and collected cheque for Rs. 2300 and promised me that the connection will be given in 5 working days(Bill No. 54353 and Cheque Number: 806406). The account number assigned to me is 177426.Since then I am calling their customer service centre but there is no proper response and always they say that the connection will be provided in next 24 hours.When I ask them to provide their Nodal officer contact details they boldly say that they donot have such details. Somehow I got their Nodal officer mail ID (ruchi.[protected]@beamtele.com) and when I write to this mail ID, I got an Autoresponse mail that my issue will be resolved on Priority basis.Since then whenever I mail Nodal officer I get the same Autoreply that my issue will be attended on priority basis. Fedup with many calls to CUstomer Care and many mails to Nodal officer I visited Beam Tele Office situated near my House (Vivekananda Nagar Colonoy) and contacted their Manager (Mr. Arjun) on 21-MAR-2011. He promised me that it shall be done on or before 24th Marc 2011. But till now there is no progress in the connection process and no response from the so called Beam Telecom.

I have all the mail communication with me and the ticket details raised to the Customer Care.
I need you kind help in how should I proceed on such cheats(Beam Telecom PVT. Ltd.). Whether there is any option of filing compliant in Consumer Forum or raise a complaint in TRAI.

Many thanks for your help.

Regards
Madhu Babu
[protected]@yahoo.com

Hi,

I have applied for new connection with Beam Telecom on 27-Feb-2011 receipt no. BT/NCR/27353. Executive visited my house and collected cash of Rs.3000 and promised me that new connection will be provided in 5 days. Now it is 15 days and even after repeated calls to customer care[protected] the connection is not provided yet. I try to contact the executive ([protected]-Bhaskar) and he doesn't even answer his phone seeing my number. The supervisor of customer care department says it may take 24 more hours and this continues every day. When I ask to cancel the connection, he says it takes 15 to 20 days to refund the amount.

Now, tell me why should we suffer (wait for 15 - 20 days) to even get back the money which we have paid. Please help in filing a strong complaint case againt Beam Telecom, so that they don't repeat this again to other customers.

Regards,
Parvez Ahmed ([protected])

Beam Cable Broadband Hyderabad Beggars
Beautiful show there customers

1. Beam Cable is really worst service. I am also beam customer My account no 164378. Am Paid 1200/- for 3 months, After 45 days they are disconnected service without intimation . The Customer care executive said resolve your problem with in 24 hours, but the problem is not rectified from one week.

Every day I am call to the beam customer care, they are telling repeated story "our executive contact with in 24 hours" But really they are not coming.

I am complaint in on-line they playing beautiful shows by mail.

Email Shows
==========

"A customer support staff member has replied to your support request, #68296 with the following response:

Dear Subscriber,

Please accept our sincere apologies for delay in addressing your issue.

We would be grateful if you could allow us to make our best attempt to offer you a resolution to your satisfaction. As per the concerned team feedback your issue would be addressed by end of this day without fail. Please bear with us until such time.

Regarding unresolved ticket closure we assure you that we will be taking steps in this direction to avoid such instances in the future and immediate action would be taken towards executives for Wrong tickets closure.

The ticket generated as an acknowledgement of your mail is now being closed, since the permanent ticket number 1813264 has been created for immediate action by the concerned branch team.

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

You can view the status of your ticket here: http://ticket.beamtele.com/view.php?e=[protected]@gmail.com&t=68296

Greetings,"

They closed all tickets without solving.

I have applied for new connection at sanathnagar area on 28th feb 2011 and they had given me commitment that the connection will b given in 48 hours. and till now (8th march 2011) no person has come to put the connection. After calling customer care people they now says that there is some problem and will be rectified by 13th march 2011. Its already 10 days I have paid the amount to them. and sitting hopeless....

Hi.

We have taken a beam cable broadband connection in Miyapur region with the Name of Gaurish on Friday 25th of Feb 2011. I have paid for the connection charges(500Rs) and the package charges(600Rs).The operator representative said the connection will be established withing 24 hours but its been 4 days and there is no response from them.We tried to call/mail them many times but their customer care does not lift the phone even. After trying many times they lifted and said that it will take some time as they need some permission to put some box. But all these things should be done while taking the money from us and and even if this was the case they should have informed us while giving the connection. But nothing of this sort had been done. This delay in service is not acceptable. Please take appropriate action so that in future it wont happen with anyone.
Thanks
Ankit
[protected]

--- On Sun, 27/2/11, venkatesh warlu <[protected]@yahoo.co.nz> wrote:


From: venkatesh warlu <[protected]@yahoo.co.nz>
Subject: regarding delay in connection as promised
To: [protected]@beamtele.com
Received: Sunday, 27 February, 2011, 9:56 PM


Hi,

I have intrested in your beamtele connetion, because my friend said that your service is good.

When I contacted your call centre(that will contact after 3 minutes calling we should wait for) on 24/02/11 @approximate 5.00pm they(call centre of beam) said that connection of internet will be given with in 2 days.I told them( to your call center) that other internet people are on behind me to take their connection they give connection with in 15 minutes,then also i am fan of you.
Your person Mr.Mohammod Ali Cell:[protected] contacted on 24/02/11 @6.50pm at that time I felt happy for speed response and told that will take connection for 1 year subscrubtion pay ment through credit card.He said that credit card payment should paid at banjarahills office.At the same time I travelled to your office and paid amt rs6000 @7.27pm pay ment ref No.[protected] at your office, and met above person he said that connection will given with in one week.Then I shocked because i thought connection will be with in 2days as ur call centre promised and requested to make earliest.

I have complained to your call centre they have given complaint ticket No.1747961 for internet connection with in 2 days as promised by call centre on 25/02/11.

I have received message of my account no.175549 on 25/02/11 @07:00pm.

After continous follow up I got complaint ticket no.1749726 dt 25/02/11,1751827 dt26/02/11,1755767 dt27/02/11,1755796 dt 27/02/11. meaasage on my mobile No[protected].

On every day diff person will lift at call call center when I call and will be given diffterent connection date, at last i got information on 27/02/11 that will i get connection on 4/02/11only.There is no resollution for customer complaint why u give ticket no. I think it is only eye wash.
Only one question to you that wnen I called to your call centre i[censored] have told that connection will be given with in or after 1 week.I would have not taken your connection.

I have suffered lot in tata photon billed charges then intrested to take your connection and you also making suffer customer.

What should I do.

I have frustated a lot from your commitments to connect your connection.
Pl help me out in this regard please give connection tommorrow on 28/02/11, because I am paying lot to the TATA PHOTON, due to I need internet daily to do work.

I am expecting reply and support to connect internet of yours.

Pl guide me to take decision or cancell of your internet.

With Regards

K.Venkateshwarlu

cell:[protected]

Hello,

I have been a customer since August 2010 and have been facing connectivity issues frequently (at least 5 days in a month and every week I complain the issue).

I have been complaining a single issue several times and none of the technicians are able to provide permanent solution. They are closing the ticket without even getting the confirmation that internet
is working.

They usually close the tickets with in 24 hours without resolving the issue. Contacting nodal officer and appelate officer also make no difference.

The recently lodged one more complaint and its ticket number is 1730584.
The technician who regularly visit to my place is Satish ([protected]). Seems no action was taken against this technician, even after bringing the issue to nodal officer's notice.

Thanks,
Basheer Ahamed

My name is Chandrasekhar A. I have a broadband connection provided by Beam Telecom P Ltd. at Rain Tree Park, Hyderabad. A few days back I got a SMS saying that my account is on Hold, pay your bills. I had made the payment of the Jan bill on 29 Jan. Subsequent to that the service provider issued Feb bill. Before making the Feb bill, my internet service was deactivated. SInce last Friday (Feb 11) I have been desperately contacting Beam Telecom's Call Center to get the reasons and asked them to provide me details of due as claimed by them. They have not responded. They simply close the ticket raised just before 24 hrs. - as I can escalate it after 24 hrs. Very crooked way to handle complaints. There is no resolution and no one gives me proper answers.

Need help in how to get them to tell me why they show a due from me and re-activate my internet service immedialtely.

Thanks

I applied for a new broad band connection with Beam Telecom dated[protected]. I was informed that i will be getting connection by[protected]. I called them multiple times and reminded the same that my promised connection date passed and i did not get the connection still. Each and every time, when i call the customer care, they say they are working on it but still no result. I am vexed with the way they behaves and i have been waiting for almost one month for my connection.

Please do the needful.

Bill No: 25065 Applied for 6 half yearly connection.
Name: Ravi

very low speed,that i cannot lorate ,we had call on custermercare no:[protected],but frm 5 days ther is no response,
i once again request u all to response soon,other wise it will be bad for beam tele com for cheating the customer like this.
i hope that beamtelecom service people had understand carefully and this is my last and final warning.

i am syed akram customer of beamcable and i am from new bakaram area and my beam id is [protected]@yahoo.com, i am recieving poor connecting or network from many days ,my speed is 786 kbps and i am recieving less than 150 kbps, this is very less speed and i cant tolarate this speed for much time
so, i request to beamtele service providers to solve my internet problem soon
and its my fouth complaint against beam and there is no response
when my speed will be back to me ,if this happens, than how can we paid u the money per month,this is my last complain after than i will directly complain to beam service office

Dear Sir/Madam,
I am a customer of Beam Telecom, Account Number is 92579, Userid is sachin.[protected]@gmail.com . I would like to shift my connection to a new house in the same locality where I stay right now (less than 400 mts.). When I put a request for the same, I was told that i have to pay a shifting charges of 400 Rs. However, initially when I got the connection in May last year, the executive delaing with the case informed me there will not be any shifting charges in case of shifting locally.
I informed the same thing initially to the customer care, then to the technical staff who contacted me for the same. However they told that I have to pay the shifting charges and executive would have by mistake told about free shifting.
I was kind of cheated by the executive and hence the company as well.

Could you kindly help me in this regard. Awaiting for a prompt reply from your side.

--
Warm Regards,
Sachin Barthwal
[protected]

Respected Sir,

I am Vinayak D. Naik staying in
8-3-234/1,
L.N.Nagar,
Yousufguda,
Hyd-500045.
Using BEAM TELECOM Internet connection for more than 2 years. Till 4-5 months the service providing was good. But in recent days(around 6 months) they came with new offer " B-Max600 "
According to this they will provide 786kbps speed for Rs 600.00 with 30GB limit for a month.After crossing 30Gb automatically they cut down speed to 256kbps.
I have noticed that every mid of the month (arround15th to 20 ) BEAM TELECOM reducing the speed to 256kbps without intimation. First 2 months i thought, I might have crossed the limit so early.After wards I have started the habit of regularly checking the limit.

Now from last 4-5 months i am complaining them regarding this issue. They took 4-5 days to solve the problem after registering complaint every day.This is cheating the customer. Same thing happening for every month. I have contacted customer care.....they lodging complaint (with ticket no) every day and automatically they closed the complaint without checking with customer after 24hrs.
Below given are the ticket no. issued this month.

Ticket details for your reference
Ticket No:1584281
Ticket Description: limited or no connectivity
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 17, 2011 at 9:50 AM


Ticket No:1588769
Ticket Type: SLOW ISSUE
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:18-JAN-2011 10:35:00 AM.


Ticket No:1594578
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 19, 2011 at 3:51 PM

Ticket No. #38743
TicketDate:Jan 20, 2011

Ticket No:1602636
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 21, 2011 at 1:20 PM



ticket no.#39164
TicketDate:Jan 22, 2011 10:56 AM


Till today, no one contacted from Beam Telecom regarding this issue. I have mentally tired of raising complaint.Please take some action regarding this issue.Hope it will solve as early as possible.

Thanks & Regards,
Vinayak