ACT Fibernet Complaints & Reviews

Hi,

I have applied for new connection with Beam Telecom on 27-Feb-2011 receipt no. BT/NCR/27353. Executive visited my house and collected cash of Rs.3000 and promised me that new connection will be provided in 5 days. Now it is 15 days and even after repeated calls to customer care[protected] the connection is not provided yet. I try to contact the executive ([protected]-Bhaskar) and he doesn't even answer his phone seeing my number. The supervisor of customer care department says it may take 24 more hours and this continues every day. When I ask to cancel the connection, he says it takes 15 to 20 days to refund the amount.

Now, tell me why should we suffer (wait for 15 - 20 days) to even get back the money which we have paid. Please help in filing a strong complaint case againt Beam Telecom, so that they don't repeat this again to other customers.

Regards,
Parvez Ahmed ([protected])

Beam Cable Broadband Hyderabad Beggars
Beautiful show there customers

1. Beam Cable is really worst service. I am also beam customer My account no 164378. Am Paid 1200/- for 3 months, After 45 days they are disconnected service without intimation . The Customer care executive said resolve your problem with in 24 hours, but the problem is not rectified from one week.

Every day I am call to the beam customer care, they are telling repeated story "our executive contact with in 24 hours" But really they are not coming.

I am complaint in on-line they playing beautiful shows by mail.

Email Shows
==========

"A customer support staff member has replied to your support request, #68296 with the following response:

Dear Subscriber,

Please accept our sincere apologies for delay in addressing your issue.

We would be grateful if you could allow us to make our best attempt to offer you a resolution to your satisfaction. As per the concerned team feedback your issue would be addressed by end of this day without fail. Please bear with us until such time.

Regarding unresolved ticket closure we assure you that we will be taking steps in this direction to avoid such instances in the future and immediate action would be taken towards executives for Wrong tickets closure.

The ticket generated as an acknowledgement of your mail is now being closed, since the permanent ticket number 1813264 has been created for immediate action by the concerned branch team.

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

You can view the status of your ticket here: http://ticket.beamtele.com/view.php?e=[protected]@gmail.com&t=68296

Greetings,"

They closed all tickets without solving.

I have applied for new connection at sanathnagar area on 28th feb 2011 and they had given me commitment that the connection will b given in 48 hours. and till now (8th march 2011) no person has come to put the connection. After calling customer care people they now says that there is some problem and will be rectified by 13th march 2011. Its already 10 days I have paid the amount to them. and sitting hopeless....

Hi.

We have taken a beam cable broadband connection in Miyapur region with the Name of Gaurish on Friday 25th of Feb 2011. I have paid for the connection charges(500Rs) and the package charges(600Rs).The operator representative said the connection will be established withing 24 hours but its been 4 days and there is no response from them.We tried to call/mail them many times but their customer care does not lift the phone even. After trying many times they lifted and said that it will take some time as they need some permission to put some box. But all these things should be done while taking the money from us and and even if this was the case they should have informed us while giving the connection. But nothing of this sort had been done. This delay in service is not acceptable. Please take appropriate action so that in future it wont happen with anyone.
Thanks
Ankit
[protected]

--- On Sun, 27/2/11, venkatesh warlu <[protected]@yahoo.co.nz> wrote:


From: venkatesh warlu <[protected]@yahoo.co.nz>
Subject: regarding delay in connection as promised
To: [protected]@beamtele.com
Received: Sunday, 27 February, 2011, 9:56 PM


Hi,

I have intrested in your beamtele connetion, because my friend said that your service is good.

When I contacted your call centre(that will contact after 3 minutes calling we should wait for) on 24/02/11 @approximate 5.00pm they(call centre of beam) said that connection of internet will be given with in 2 days.I told them( to your call center) that other internet people are on behind me to take their connection they give connection with in 15 minutes,then also i am fan of you.
Your person Mr.Mohammod Ali Cell:[protected] contacted on 24/02/11 @6.50pm at that time I felt happy for speed response and told that will take connection for 1 year subscrubtion pay ment through credit card.He said that credit card payment should paid at banjarahills office.At the same time I travelled to your office and paid amt rs6000 @7.27pm pay ment ref No.[protected] at your office, and met above person he said that connection will given with in one week.Then I shocked because i thought connection will be with in 2days as ur call centre promised and requested to make earliest.

I have complained to your call centre they have given complaint ticket No.1747961 for internet connection with in 2 days as promised by call centre on 25/02/11.

I have received message of my account no.175549 on 25/02/11 @07:00pm.

After continous follow up I got complaint ticket no.1749726 dt 25/02/11,1751827 dt26/02/11,1755767 dt27/02/11,1755796 dt 27/02/11. meaasage on my mobile No[protected].

On every day diff person will lift at call call center when I call and will be given diffterent connection date, at last i got information on 27/02/11 that will i get connection on 4/02/11only.There is no resollution for customer complaint why u give ticket no. I think it is only eye wash.
Only one question to you that wnen I called to your call centre i[censored] have told that connection will be given with in or after 1 week.I would have not taken your connection.

I have suffered lot in tata photon billed charges then intrested to take your connection and you also making suffer customer.

What should I do.

I have frustated a lot from your commitments to connect your connection.
Pl help me out in this regard please give connection tommorrow on 28/02/11, because I am paying lot to the TATA PHOTON, due to I need internet daily to do work.

I am expecting reply and support to connect internet of yours.

Pl guide me to take decision or cancell of your internet.

With Regards

K.Venkateshwarlu

cell:[protected]

Hello,

I have been a customer since August 2010 and have been facing connectivity issues frequently (at least 5 days in a month and every week I complain the issue).

I have been complaining a single issue several times and none of the technicians are able to provide permanent solution. They are closing the ticket without even getting the confirmation that internet
is working.

They usually close the tickets with in 24 hours without resolving the issue. Contacting nodal officer and appelate officer also make no difference.

The recently lodged one more complaint and its ticket number is 1730584.
The technician who regularly visit to my place is Satish ([protected]). Seems no action was taken against this technician, even after bringing the issue to nodal officer's notice.

Thanks,
Basheer Ahamed

My name is Chandrasekhar A. I have a broadband connection provided by Beam Telecom P Ltd. at Rain Tree Park, Hyderabad. A few days back I got a SMS saying that my account is on Hold, pay your bills. I had made the payment of the Jan bill on 29 Jan. Subsequent to that the service provider issued Feb bill. Before making the Feb bill, my internet service was deactivated. SInce last Friday (Feb 11) I have been desperately contacting Beam Telecom's Call Center to get the reasons and asked them to provide me details of due as claimed by them. They have not responded. They simply close the ticket raised just before 24 hrs. - as I can escalate it after 24 hrs. Very crooked way to handle complaints. There is no resolution and no one gives me proper answers.

Need help in how to get them to tell me why they show a due from me and re-activate my internet service immedialtely.

Thanks

I applied for a new broad band connection with Beam Telecom dated[protected]. I was informed that i will be getting connection by[protected]. I called them multiple times and reminded the same that my promised connection date passed and i did not get the connection still. Each and every time, when i call the customer care, they say they are working on it but still no result. I am vexed with the way they behaves and i have been waiting for almost one month for my connection.

Please do the needful.

Bill No: 25065 Applied for 6 half yearly connection.
Name: Ravi

very low speed,that i cannot lorate ,we had call on custermercare no:[protected],but frm 5 days ther is no response,
i once again request u all to response soon,other wise it will be bad for beam tele com for cheating the customer like this.
i hope that beamtelecom service people had understand carefully and this is my last and final warning.

i am syed akram customer of beamcable and i am from new bakaram area and my beam id is [protected]@yahoo.com, i am recieving poor connecting or network from many days ,my speed is 786 kbps and i am recieving less than 150 kbps, this is very less speed and i cant tolarate this speed for much time
so, i request to beamtele service providers to solve my internet problem soon
and its my fouth complaint against beam and there is no response
when my speed will be back to me ,if this happens, than how can we paid u the money per month,this is my last complain after than i will directly complain to beam service office

Dear Sir/Madam,
I am a customer of Beam Telecom, Account Number is 92579, Userid is sachin.[protected]@gmail.com . I would like to shift my connection to a new house in the same locality where I stay right now (less than 400 mts.). When I put a request for the same, I was told that i have to pay a shifting charges of 400 Rs. However, initially when I got the connection in May last year, the executive delaing with the case informed me there will not be any shifting charges in case of shifting locally.
I informed the same thing initially to the customer care, then to the technical staff who contacted me for the same. However they told that I have to pay the shifting charges and executive would have by mistake told about free shifting.
I was kind of cheated by the executive and hence the company as well.

Could you kindly help me in this regard. Awaiting for a prompt reply from your side.

--
Warm Regards,
Sachin Barthwal
[protected]

Respected Sir,

I am Vinayak D. Naik staying in
8-3-234/1,
L.N.Nagar,
Yousufguda,
Hyd-500045.
Using BEAM TELECOM Internet connection for more than 2 years. Till 4-5 months the service providing was good. But in recent days(around 6 months) they came with new offer " B-Max600 "
According to this they will provide 786kbps speed for Rs 600.00 with 30GB limit for a month.After crossing 30Gb automatically they cut down speed to 256kbps.
I have noticed that every mid of the month (arround15th to 20 ) BEAM TELECOM reducing the speed to 256kbps without intimation. First 2 months i thought, I might have crossed the limit so early.After wards I have started the habit of regularly checking the limit.

Now from last 4-5 months i am complaining them regarding this issue. They took 4-5 days to solve the problem after registering complaint every day.This is cheating the customer. Same thing happening for every month. I have contacted customer care.....they lodging complaint (with ticket no) every day and automatically they closed the complaint without checking with customer after 24hrs.
Below given are the ticket no. issued this month.

Ticket details for your reference
Ticket No:1584281
Ticket Description: limited or no connectivity
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 17, 2011 at 9:50 AM


Ticket No:1588769
Ticket Type: SLOW ISSUE
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:18-JAN-2011 10:35:00 AM.


Ticket No:1594578
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 19, 2011 at 3:51 PM

Ticket No. #38743
TicketDate:Jan 20, 2011

Ticket No:1602636
Ticket Description: Slow issue
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:Jan 21, 2011 at 1:20 PM



ticket no.#39164
TicketDate:Jan 22, 2011 10:56 AM


Till today, no one contacted from Beam Telecom regarding this issue. I have mentally tired of raising complaint.Please take some action regarding this issue.Hope it will solve as early as possible.

Thanks & Regards,
Vinayak

Hi,

My Name is Vijay Jose. I have an Internet connection with Beam Telecom.

My Account Number with Them is 105438.

They Have a real pathetic customer service.My Internet is not working from past 2 weeks.

I tried calling them everyday. And everyday they register tickets for me which is never resolved.No one has tried to resolve this.

I am not sure if you can actually helo me in this.

I am paying the service every month on a regulalr basis.

I believe they need to pay more attenion to me.

Hi,
Account Number - 126472
Name- Swathi Tallam

I have been holding an account with Beam Telecom Pvt Ltd from 19 sep 2010 & i subscribed for 6 months by paying them 2300/- through cheque.

I have been asking them from 5th Jan 2011 for shifting my net connection to a new location. I am calling customer care people thrice every day. They are giving answers like... it will be done in 24 hrs (every day same answer). But this stands un resolved since past 15 days.

I have been calling on this number- [protected], This customer care ppl are taking calls very politely, but matter stands as it is, even if you call thousands of times ot them.

These are the ticker numbers that have been raised till now -
1528570, 1543873, 1568502, 1571251, 1575417, 1589509, 1590921, 1593113, 1593950, 1594948, 1597159 Many of these tickets are closed without any intimation to me.
Please let me know the ways to file a case on Beam Telecom

these beam cable are the worst cable providers and these people will make any one cry for days these people have no brain tand th ecustomer care response is so pathtic and i am simply dumbfolded by the response they give they are simply ignorant and to be frank they are simply a sort of people ...............


I dont even get wors to curse these guys All i can say that s these people are the most lazies people and they will never do a single work in time and they will lag in cordination

Dear sir,

I Mahender.A applied for new connection in beam telecom for the same i have contacted the customer care of the company they have an executive named moinuddin with mobile number [protected].Mr.moinuddin along with some other area officer came to my home for inspection and confirmed that connection will be available within 5 days and for the same he had collected some amount of Rs1200/- as installation and package subscription fees on 21/12/2010 with receipt no-51493.

I have applied for internet connection past 20 days back but till
now i didn't received my connection and as well as i am contacting to
the sales executive and customer care daily from last 6six days no
one feels responsible and answer from the people is tommorow it will
be connected.

The commitment was given for connection today i.e, 06/01/2011 but till
now no one has called me, i myself called to the customer care centre
and today also the same reply.

Finally today sales executive confirmed about the status of my
connection to the customer care centre people only when i made him to speak
regarding the status through my mobile in a conference call but in the
customer care centre Mr.shiva kumar who picked my call stating there
is no information being updated regarding my connection and says for
me to wait for one more day.

The reason sales executive states that this connection has to be
connected through a fiber line for which the material is not even
received from head office.

so kindly look into the matter and on the first meet with executive moinuddin
i clearly asked him for the possibility of the connection as i clearly
informed him that i will go with some other if not possible.without knowing any thing and how cum these people have collected the installation charges and commited
availability of connection and they are making me so irritative.

The major thing for this complaint is there is no body to feel responsible for my issue and i had tried to speak to there higher officials but same answer like wait for one day.

Connection comes and goes off. Very intermittant. If you calculate whole net available time of 24hrs, it will be just 4hrs. Customer Service won't respond proper. They dont even listen our words. For every call, they raise a ticket. Without verification of the connection, ticket will be closed. We need to call again and raise one more request.

My connection is on the name of eswar.[protected]@gmail.com, Mobile: [protected].

I have taken for 6 months pack unknowingly. I can't cancel as i dont get any refundable amount.

VERY BAD CONNECTION. DON'T GO FOR IT.

ESWAR ADARI.

Dear Sir,

I am Srinivas. I had applied for new internet connection home plan of Rs 400/-PM, 256kbps on 17/12/2010 (Friday).
Their executive came to me and taken cheque (Rs 2300/-) on the favor of BEAM TELECOM PVT. LTD. and it was with-drawn also. But till date I didn’t get connection and even cabling too.
I checked and discussed with their customer care executive and they are informing that I will get connection in 24 or 48 hrs every time.

They cheating the customers like this.Please take action on them.


Thanks,
Srinivas

Hi Dear ,
My issue is that on 22/12/10 morning my beam account password is Blocked. i was unable to log in since morning . The error was showing invalid user name and password.
then at evening time i talked with customer care associate , she send me a new password on my beam user mobile no . ([protected] ) , when i checked my account , the remaining balance was Rs 7.43 , yesterday my last balance was Rs 4647.76 on 21/12/2010 21:25:36:108 .
please solve my this issue.

Beam Franchisee Log in :--- [protected]





Regards.
Sohan

We register a broadband connection in this company on 15/12/2010 for package 786KBPS with RS.1400/-.
At that time they said "we will give with in 24hours". After 24Hours we enquired in Customer service , They said "minimum 48hours for New connection after registration". After 48Hours we enquired in Customer service they said "we have register your complaint, we will come back with in 24hours". So completely they take 72hours to give our connection. Now, we are getting slower speed of browsing. This is our problem.
So Kindly take an action on that company.