ACT Fibernet Complaints & Reviews

Beam broadband service — Pathetic service

I have taken a Beam broadband internet service subscription on 5th March, 2011.
since 20th march 2011, I haven't been able to connect to the internet. I have been calling up the customer support people every night. They simply open a service ticket. The same gets closed without any confirmation with me on the resolution of the issue. I have been complaining about the same issue 4 days in a row. They said they have raised a priority ticket and the will be resolved ASAP. But, no resolution has been provided yet. Vexed with the attitudes and pathetic service, I asked them to terminate the service and refund my money (as I have paid the rental for 6months in advance). They are saying that they cannot refund the same. This is sheer looting of public money in the name of business. Companies like these should be banned and booked for fraud.

Dear Valued Customer,

We regret the inconvenience caused. Please share your Customer ID or your Registered Contact Number, we will get in touch with you.

Regards,
ACT Fibernet

I want getting any internet for 2 days and all the customer service say is: ' Please give us 24 days' . I'm very dissapointed with this.

BEAM BROADBAND INTERNET — no response

i am in need of internet and i had messaged 3 times and i got response for the send message from the customer care and they said that executive will contact me me but till date i donot have any info regarding my connection plz do the needful.
my address:
samuel.k
PHONE:[protected]

Hi,

It's been a week since I have taken Beam Broadband conncetion, and the performace of the internet is very slow. When I open a video after every 10 seconds it stops showing a message that its downloading and I have registered a complaint with the number 1680977 yesterday but till now nobody has come to rectify the problem. I feel unnecessarily I have taken yearly subscription and the response is pathetic.

hi I am Srikar,
I have Changed my Address from Chandanager to Near by Street in Hyderabad,
I informed to the Concerned Departent but I did Not received Any responce from these Customer Care people, I have Been Calling them Calling Them i was hegitated with thesm Always they ae Saying that you willget Connection with in 24 hours But 240 Hours are passed but i did not get the Connection,
i did Not Seen these Sort of Bad And Worst Service in my life,
i Request you to Please provide me the Necessary Service immidiatelly otherwise i will file A case On Court, regarding this Problem,

Srikar D

I Net internet — Transfer of connection

Dear sir,

I have an Internet connection of I Net . I have been calling them to transfer my connection to my new home for last 4 weeks, but they still not replying my queries. I had visited their office also.
They were always answering that they will reply after 10mins but they wasn't call me.

I was telling them to refund my payment because I have already paid them for 6months.

Please sir do the needful & oblige.

i completely agree with the above complaint. It has been a week when i gave them the check. they encahsed the check on 3rd day but never provided me the services. Their customer care executives don't pickup the phone. Even if they do, they keep on raising tickets and do nothing.

right on dot - Beam telecom service is hopeless to say the least!

First its like they are least bothered about customers. Me and my group of friends all tried for beam and experienced same service related problems. First Beam people will come only after 7 days of a new internet query.
Once your advance money is collected They will tell you 2 days which will extend to some 10 days or more.
Frustrated Enough ...
Then after the connection They will make customer wait another 10 days for login Id and Password.
And Voila After 25 days or more all your efforts will pay off as your connection will finally start.

Is it really necessary...(Airtel people came to my home with installation wire and promised me connection and activation within a span of 3 days but i was stuck with my advance payment to beam.)
Hopeless, Careless, Do not respect Customers(Executives switch off their cells i[censored] call them more than once)

the user ids are allotted by beam telecom at their will and wish and despite mail request they dont change or assist the customer. in view of the cyber crime increasing day day how can a customer log in with a false id and user name

Worst service !!! should ban this telecomm company

Do you know the Beam is getting record complaints on and average 7200 complaints per day. As per this data we will come to know the problems with Beam.I have been facing problem since 2weeks and not getting solved by their Half Knowledge Service Staff. My sincere request is do not go for Beam Connection. It is Worst Service.

I have registered withe beam network on 27the -October- 2012 and was given commitment theat withein 48 hours theey will come and install thee connection but theey did not do anytheing before 48 hours when I tried to contact thee concerned person and intimated theat thee 48 hours are completed theen he sent a person to install thee cabling on 29the-October-2012, theey installed thee cable but did not give thee connection by saying theat thee connection box is not present in my apartment.

Account number:437537.

I request you to take an action against thee concerned person as soon as possible so theat theey provide better service and improve your service in my area.

Thanks
Regards
Siva

Beam Fiber — Disconnection of Internet

I have been encountering a problem from 3 days that the internet is not connecting from night 10pm to morning 10am

hi i have beam connection of 256kbs but its giveing a speed of 60kbs what it that yaar
this not good for custamer and r in anger with ur service plz
plz......... give us good speed
thanx
from irfan

plz ... do it soon and increase the speed

Dear sir,

A very good day to you,

mera package 256 kbps ka hai likin mujhe itni speed hasil nahi horahi hai sirf 60 kbps milrahi hai. Bsnl wale ke sarvice bohut achi hai agar aap is bare me kuch hal nikale to acha hoga. Hum aap ki service se khush nahi hai apne to kaha tha k speed jitni hai yani k 256 kbps utni hum ko hasil hogi likin aisa nahi horaha hai likin aap log pehli hote hi aajate hai payment k liye. Hum chahte hai k aap is bare me gaur kare warna hume majburan BSNL ka connection hasil karna padega.

Thanking you.

hi this is murtuza i am not getting net speed is very slow, and asking about payment thats not good for coustemer i want the and i will do the payment tnak yu

dear menager

hai friend this is azhar i havv the prbulam speed . yours executive told 256kbps . but your proveding 100kpbs speed only .hwo can i pay bill yar iam faceing tomuch prbulams...

my mobil no [protected]

please send the virus scan of my system

hathway have downgraded my internet speed. i have take the plan 512 kpbs. after 15 days has send me the message that i have used upto 10 gbps. what kind boardband is good for internet connection

This is Sandeep from aplied Internet connection on[protected] still today[protected]no connection has been provided daily i was wasting my time and money by calling to customer care no one responsing
the commited date for connection is on[protected].

Hi, Rama Narayana Reddy you are 100% right recently due to power surge through internet cable my desktop and laptop chip was damaged but on contacting Beam Cable instead on accepting their mistakes o[censored]sing cheap quality switches and Power Adapter them they denied continously, but it is confirmed from the service center that it got damaged because of internet cable, so my request to all the beam subscribers to start using a LAN SURGE PROTECTOR which prevent it from the damage to LAN and it costs around just Rs 80-140.

Thank you

this is true with beamcable internet service. it happened in the tolichowki area, where there was a powersurge and the beam had to replace some box. but the after affects of this powersurge in their box fried my laptop chip, and another customer who happens to reside in the same building as mine had to replace his lan card on his desktop computer. two machines in the same building got the LAN chip fried due to power surge that traveled thru their internet cable. i got the same response from the tech guy who came to check my connection.

The same happened to my Mac. I luckily had a warranty and got a replacement free of charge. Got on to this forum to post a complaint and am amazed to see how many people share my agony :) Beam Telecom ...wise up...OR you'll be out of customers soon. If you don't tighten up your act I'll make it my mission to save people from your company !

thanks for your responses, even we are also using beam fiber, because of fluctuation in their power supply my laptop got burnt, even we given our laptop in the service center and they are saying laptop motherboard also got burnt due the heavy power supply from the LAN cable to the system. really that costed us a new laptop. so pity and poor of service

Worst servicev aserv c

Worst service

Hi,
Same thing happened to me as well. Raised a complaint request in ACT customer support. Waiting for technician response.

Thanks,
Hari Velpuri

I am in same boat as you are. I took the BEAM connection and repenting on my decision as I have made advance payment for six months else, would have discontinued the service long back

The customer service centre is the worst, I have experienced in my life. They force you to listen to thier costly music for minimum of 10-15 minutes to hear the call will be attended in next 24 hours. The service call is closed after 24 hours irresepctive whether it is attended by technition and no way you can open the service call once again. A new call will be openned without reference to the old and this cycle will continue indefinitely. BEAM never bothered to verify with customer whether the issue has been attended or resolved, they don't feel it is important

If anyone wants to check your patience, subscribe to BEAM !!!

I totally agree with the previous two complaints. I had two issues this month with Beam Telecom, Hyderabad. All they do is log a ticket on your name and assure you that they will solve the problem within 24hrs. On the Contarary, we will not get any call back from them for the next 2-4 days unless you call them and remind them of your tickets that you have opened.

After all the hue and cry, they will call you on one final day and ask you what is the problem you are facing? This would make me cry and go mad at them. This is really not working and it needs to learn to pay respect to Customer's plight.

Dear Sir(s),

I am Sashi G Janardhan an extremely unhappy customer of yours (Account No : 98943). I got in touch with your Call Centre on 4th June 2010 and a person from your sales department called me on 6th June 2010 morning from this mobile no : [protected]. He came to my residence on the same day evening and collected the amount of Rs 1200/- (3 months Advance for B Max 400 Plan) and promised that I will get my connection by Monday evening or latest by Tuesday afternoon.

I spoke to the same person yesterday (7th June 2010) morning and was told that he will come in the evening. But in the evening I called him umpteen times to get his phone switched off. Today morning, I called him again many times and this person is not lifting the call, this gives a very bad impression of your company and also being my first impression.

Yesterday afternoon I was given my Account Number and I thought everything is going on fine, today I got into chat with Mr Lateef and I was told that It will take 2 more days for the connection which is totally against my requirement. I had taken this connection to appear for an important online examination tomorrow. Now another 2 days I cannot wait, but will go with SIFY/Spectranet, who gives connection and then takes money.

My appeal to you is, please give me connection by evening today or else my money back

Hope will get some support from you.

In Hope,

Sashi G Janardhan

I strongly agree, i am facing the same problem. what are we paying 600 rs per month for...? only get see our internet speed getting reduced...?

its a kind of fooling the pepole...

NATRAJ NAGAR NETWORKING WASTE AND IRRESPOSIBLE PEOPLE DON'T RESSPOND TO THE CUSTOMERS PROBLEMS THIS PEOPLE TAKING ONLY MONEY IRRESPONSIBLE NETWORKING PROVIDING IN HYD ... REALLY WASTE AND CHEATING CUSTOMERS AND PLAYING GAMES WITH CUSTOMER ...

It has been one week since i have face my net problem and i also complaint 4 times, the no. are 938041, 930076, 924589, 922679 but yet no response...Moreover my speed was 768 kbps and after 30GB download it comes to less than 128 kbps and no one is doing nothing. I request to all other people please before taking connection make sure you take the right decision because money may have no value but time is the most precious thing. So, please do inquiry before making any such decision...

i am also beam tele customer, my case is little different, i did not even cross the 30gb limit but my speed got reduced to 256. iam facing the problem since starting of the month. complainted 3 times, every time they register it and close with ion hours without any correction, hopeless net provider, it should be avoided

BTW...
location: Hyderabad, AP

Holy God...it has been 4 days...An executive comes in and does mess up & last says there's a problem with my LAN...r u insane...U people can't even get up a new connection..Plzzzz stop all ur flattering n start working..dumbheads

Frequently our net connection is gettig disconnected for one week. i am unable to do work from home.
no one is responding on phone complaints.

our id = [protected]@rediffmail.com

contact no=[protected]

I too am a victim of Beam cable - I agree to that said all above - these guys are pathetic

It has been 2 weeks here that they took money for a new connection (that too for 6 months subscription).
+ the installation charges aswell. But till date there is no sign of connection. The executives are very irresponsible in given the status update, they switch off their mobiles when a customer calls them - horrible this is. Guys please dont bluff when you guys are incompetent of providing a new connection.

I dont know if all these screams and complaints will be heared by some body or of just a waste of time and bits.

I need a solution to my problem ASAP.

I too had the problem with beam. My connection was lost due to cable damage outside some where in the streets last month. From that date I called to customer care continuesly 3 - 4 times. But every time I had same answer from them that "our executive will come there in 24hrs". But no body called me till date.

My id is '[protected]@gmail.com'
contact no '[protected]'

I guess the only solution is to take some other connection, as these people have the only work of taking money and cheating people.
this rule is sucks...

I am a new user to BEAM from 2 months, I came to know that beam was sold out and and is changing hands In BANGLORE.The Business men are just looking at the connections and not the service i've a problem from last 15 days and i nearly recharged 500buks to my mobile the customer care says your call is important to us.There are somethings to us which are much important then calling to a call centre, The in that call centre are not aware of technical problems faced by users.

And coming to plans for
Bmax 400 25gb limit
bMax 600 25gb
BMAX 850 25gb
bmax1000 70gb
bmax 1500 70gb
why is this varying from area to area and user and user
Why the limit is like that when the internet IP you provide is a Shared line and not a Leased or Dedicated one why the limitation and cut in bandwidth.
No **** told us from beam that there are limitations in our connections we paid thousands to you for laying connections and no refund for that money and no response once line is laid.

bekaar networking cheating the people. this network cheating hyd people ...

BEAM TELECOM CUSTOMER CARE NAVEEN IS TAKING BADLY WITH CUSTOMERS IMMEDIATLY TAKE ACTION ON THAT PERSON...

what is the procedure to shift the same connection to a new house (same area)...

persent address ;-Hno:16-2838 Plot No- 305 Z8-sabd-v-jayanursing Home Hyderabad Andhra Pradesh India

if we take the new connection recently with half year payment Rs.2657 and with in ione month if we disconnect the connection how much amount we got as refund

unable to paY online

I am unable to pay the bill as I am presently at UP state. It will be paid on 12.10.14

It is true since I also tried from the last three / four months to take 4 to 5 connections of internet in our apartments, but they have failed to respond. Yesterday 12th July also the customer care executive promised to send their executie within three hours, but till time nobody contacted/approached.
G. Krishna Rao, Advocate, 304 Sree Sai Murali Apartments, Nagole Road, Kothapet, Hyderabad-500035, [protected]

it is true

Here are my complaint numbers in just within 15 days (May, 2010)

02/[protected]
03/[protected]
05/[protected]
08/[protected]
11/[protected]
15/[protected]
15/[protected]
15/[protected]

and I hope to have many more... Beam Telecom sucks big time

Vicitm of Beam Telecom
Ujwol Shrestha

Beam Telecom Broadband — Erratic connectivity

I have taken broadband connection from Beam Telecom under the annual package. The connectivity is very erratic. It is almost impossible to get their customer care on phone. Even after getting them on line, after several attempts, they simple listen, raise a ticket and close it the next moment. Ridiculous !!!

Their site mechanic, Bheem Reddy and the site-in-charge Kareem are simply not responsible. They do not pick up the phone, do not keep their word .... less said about them the better.

Since I have paid for the entire year, I am silently suffering for their utter inadequate service.

Request for a redressal of the grievance.

I live in Devi Homes, Hafeezpet, Miyapur.

beam telecom sucks big time. You open a ticket they close it without any resolution. probably the big bosses are tracking how fast they close the ticket. so they will close tickets and never actually work on your problem. The support is a Big Scam.

STAY AWAY FROM BEAM. YOU CANT DEPEND ON IT AT ALL..

Hi THis Is Md OSama Omair I Would Like U to Inform About MY Complains On Ur Service First OF All I Must Inform U That My package Of B max 1500 Started At 30 of march and end on 30 of aPril U guz Activated My Account On 23 Or 24 Of March I Dint Used My INternet From 23 Couz Of Disconnection Of Wire From UR HEadoffice And after A Long Period Of Time About Nearly A Week U GUz Started My INternet Connection AT 30 TH MARCH AND DISCONNECTED IT ON 30TH OF MAY SO WHEN THE BILLMAN CAMED FOR THE BILL ON 24 TH OF MAECH I TOLD HIM ABOT THIS ISSUE HE TOLD ME THAT HE WILL DISCONNECT IT ON 30 APRIL AND NOW U R ASKING FOR DUE


AT BEGNING I THOUGHT THAT I TOOKED THE RIGHT CONNECTION BUT NOW I THINK THAT IT IS THE WORST CONNECTION THAT I HAVE EVER GONE THROUGH

1)FIRST OF ALL THE PROBLEM O[censored]R CONNECTION IS SERVICE (WORST SERVICE) NO FEED BACK IF I WANT TO CALL U IT MIGHT TAKE ME 2 DAYS AND DA END OF MY PHONE BALANCE IF I PROBABLY REACHED U U GUYZ WILL TAKE 4-5 DAYS TO SEND THE TECHNICIAN A FEW DAYS BACK THEY SEND THE TECHNICIAN 1 WEEK LATER

2) UR INTERNET CONNECTION GOES OF EVERY 1 HOUR FOR HALF AN HOUR AND U GUYZ TOLD ME THAT THE HUB BATTRY IS SO GUD THAT AFTER POWERLOSS IT WIL WORK 3 HOURS BUT IT DOESN'T WORK A SINGLE MINUTE IN WHICH I THINK FROM 1 MOTH OF INTERENET I USED APPROX 15-20 DAYS FROM 1 MONTH


3) I BUYED A ROUTER A FEW DAYS BACK AND AFTER ENDING MY BALANCE U GUYZ FINALLY ACCEPTED DA CALL AND SEND DA TECHNECIAN AFTER 3 DAYS WHICH HE TOOK 50RS FROM ME

4) AND ABOUT DA SPEED THE CONNECTION FROM WHICH I WAS GOING THROUGH WAS B MAX 1500 WHICH SPEED WAS 4MPS WHAT U GUYZ WIL DO IS EXTENDING THE CONNECION 4TIMES AND DECRESING IT 6 TIME FIRST 5 DAYS I GOT 4 MBPS THEN 1 MBPS AND AFTER THAT 512KBPS WHEN I CALLED U U TOLD TO ME THAT THE BRIDGE FALLED DOWNN AND THE SPEED WILL BE LESS BUT BEFORE FALLING OF THE BRIDGE ONLY I WAS GETTIN 512KBPS NONE OF YOUR SERVICE HELPED

5) WHEN UR TECHICIAN WAS FIXING MY LAN JACK I TOLD HIM A 1000 TIMES TO FIX IT COMPLETLY BUT HE FIXED IT SO LOOSELY THAT ITS PLUG HAS BEEN FALLED


6) U GUYZ ALREADY KNOW THAT PUTTING A HUB ON A POLE IN THE SUNLIGHT WILL RUIN ITS BATTERY BUT NO U FIXED IT ON THE POLE ONLY BUT WHERE IN MY FRIEND'S HOUSE U FIXED IN HIS HOUSE

7) I GAVE U GUYZ 10-14 CUSTOMERS FROM MY RELATIVES TELLING THAT BEAM IS REALLY A GOOD CONNECTION BUT I MUST SAY ITS THE WORST CONNECTON I HAVE GONE THROUGH IN SIMPLE WORDS 3RD CLASS SERVICE

AND UR ASKING ME THAT MY PAYMENT IS DUE 1850/


TRANSFER MY THIS MESSAGE TO UR MANAGER OR HEAD DEPT. AND TAKE SOME ACTION ABOUT IT OTHERWISE U CAN TAKE TAKE UR INTERNET CONNECTION AND I WILL TELL ALL OF MY RELATIVES TO CUTT OF BEAM AND TAKE AIRTEL PERHAPS THEY CAN GIVE ME GUD SPEED AND GUD SERVICE

Dear Sir(s),

I am Sashi G Janardhan an extremely unhappy customer of yours (Account No : 98943). I got in touch with your Call Centre on 4th June 2010 and a person from your sales department called me on 6th June 2010 morning from this mobile no : [protected]. He came to my residence on the same day evening and collected the amount of Rs 1200/- (3 months Advance for B Max 400 Plan) and promised that I will get my connection by Monday evening or latest by Tuesday afternoon.

I spoke to the same person yesterday (7th June 2010) morning and was told that he will come in the evening. But in the evening I called him umpteen times to get his phone switched off. Today morning, I called him again many times and this person is not lifting the call, this gives a very bad impression of your company and also being my first impression.

Yesterday afternoon I was given my Account Number and I thought everything is going on fine, today I got into chat with Mr Lateef and I was told that It will take 2 more days for the connection which is totally against my requirement. I had taken this connection to appear for an important online examination tomorrow. Now another 2 days I cannot wait, but will go with SIFY/Spectranet, who gives connection and then takes money.

My appeal to you is, please give me connection by evening today or else my money back

Hope will get some support from you.

In Hope,

Sashi G Janardhan

PLEASE SIR TAKE ACTION ON THAT CUTOMER CARE .. IRRESPONSIBLE PERSONS ONE AND OF MONTH. NUMBER OF TIMES CALL TO CUSTOMER CARE BUT NO USE .MY PROBLEM CANN'T SALVE.


GIVE SOLUTING TO MY PROBLEM KINDLY [protected]..

first thing you pick up the phone too slow for the exisiting cutomers.and just today one of your personals came to my hous and fixed my problem bu know again the same thing has started.i can only access the internet after i go to the solution program and it says to restart the network adapter and the interne starts working.very bad service

dear sir,
i have taken a broadband connection from beam telecom which promised internet connectivity at 786kbps and unlimited downloading but after a threshold value of 30gb beamtelecom is providing a connectivity of 256kbps, sir iwould like you to know that your executive has promised a connetivity of 786kbps at all times(subjected to weather conditions or any unforeseen incidents) now when ask him he says he himself was unaware of this policy.pls do the need full

hay friends do you think that they react to our comment.if you think so it is really foolishness.they are in feeling that company is huge customers if customer is lost nothing happen to the company.and every employ gets their salary even you network connection is working or not.it is corporate management style.if you are not satisfied with beam try some other network.it is waste of time calling customer care.it is not a toll free number or qucikly working service.

Extremely poor CUSTOMER SERVICE. I was promised that i will get the broadband connection after 48 hours but its more that 72 hours..i am am still without the internet connection

A One Techno Services — Bad customer support

15/10/2007

Problem - - Water not entering into the washing machine.

Arrived promptly to attend to the call, when checked for Service centre from Online help "[protected]. Removed the defective part to replace it next day.

16/10/2007

Did not bother to call up the customer and inform about the status of the availability of the PART.

Another engineer turned up the next day, un assembled the machine and the program mal functioned. The engineer left the place without draining the water from the drum. Did not stick to the commited time and finally did not turn up to fix the machine.

There has been significant issues affecting ALL ISPs in India, Pakistan, Bangladesh and some other countries due to a fault in the primary cable between India and Europe - for about the past 2 weeks.

As such, transfers between Europe, the Middle East and India had to be re-routed through East Asia and the USA.

This issue was resolved this morning and your service should be back to normal.

i agree but as you are saying that the problem is resolved i will see the proformance of the cable and write about it.and one more thing why is it that when the answering machine asks to press 1 for excisting customers and two for new customers, if we press 1 no one picks up the phone even if i wait for 5 MINUTES
and if we press no 2 you pick up the phone so quickly.by this we can say that you only care about the people who have not payed the money.and you dont give a DAMN to the people who have paid the money

even i say the same, when i trying reach u it takes almost 18 mins or more to speak to customer care executive.and sometimes they are rude when i ask on the same.they even not maintaining their quality call at least.first of all polish those guys...to maintain patience.

Hello Sir, This is Imran. I had a beam internet connection in kukatpally, behind Metro. Now i would like to change my room to khairatabad. So i want to shift my net connection to Khairatabad at the following address.

Dr.no: 6-1-280B/25,
Near C.I.D Quarters,
Qhairatabad---82.


Kindly shift it as soon as possible.

Beam Broadband is the worst in terms of customer service. They are worst in technical service, they will never tell u the exact reasons for poor connection and they will keep on fooling u, BEWARE AND THINK MANY TIMES BEFORE TAKING A BEAM BROADBAND CONNECTION.

this beam cable connection people are totally wrong and have their explanation always ready this is how they are trained nonsence connectivity plzzz dont go beam

last month we srtarted new office from mehdipatnam and take a new connection of Beme net suggested by my owner after 4 days it will activated and after one hour i am facing the problems till one week. so i disided take BSNL connection in my new office NO PROBLE with BSNL

I had total 4 BSNL conections in my different offices and home also but this kind of worst service i never think from BEAM TELE.


Sridhar

Sri ram techno services

[protected]

i m 5 months old customer of beam broadband and i never get the sufficient speed from this broadband always i m facing a speed problem...

hi...im 8 months old user of beam broadband and im nt getting the side of facebook so its humble request to u plz check it out as soon as possible...

my free gift is not coming

I have taken beam broadband from past 3months but suddenly the beam cable team is disconnected my cable. i gave a complaint so many times but they are saying we don't have a root box in that street that's way its lasted sorry for the inconvenience and we connecting with in 24hrs. they are saying same dialogue repeatedly but no action was taken. i payed for the connection 1000rs. and they are taken advance in this month fee 400rs. I lost nearly 1400Rs. Beam cable is a cheated company its not only my problem its so many customers problem. So please take action. Only this way we can express our complaints so please take action.
Thanks & Regards,
Umesh P
my connection id no is [protected].
and my mobile no is [protected]