ACT Fibernet Complaints & Reviews

If you are planning to use Beam for your Business then BEWARE!! Taking up Beam telecom is the biggest mistake ever made by our company. We provide IT services to Overseas clients and the amount of connection dropouts and Internet downtime is absolutely disgusting.

There was no power back-up on their lines so every time there was a power outage in the area our internet was down. Almost 5 days and 20 phone calls later it is still not fixed so I don't know how long this company is going to be open with service like this. In addition to this, we loose internet connectivity at least 2-3 times a week during business hours which interrupts everything from Conference calls to our VPN connections. This is actually getting embarrassing when explaining to our clients that we loose Internet connectivity 2-3 times a week.
All the Customer Care do it to get you off the phone as quickly as possible and you never hear back from them to see if the issue is fixed.

Hope this complaint reaches the Executives of BEAM Telecom. If this is the quality of service you provide for a Business Line then god knows how India is going to Advance technologically.

HI All,

We had pathetic and tragedy experience with Beam cable staff in Hyderabad at Venkatagiri, Jubilee Hills area to take new connection.

We applied beamfibre connection for home on 11th june, 2011. The sale person Mr. Susheel assured that connection will be given within 48 hours. We called him so many times after the given time. But he didn`t respond and not even picking call.

After that we thought of calling customer care @[protected] on 13/6/11 to escalate this issue. But there also irresponsible response from customer care executive saying that it would given within 24hours and logged a complaint number # 2350689, but no response for this ticket. Again we called and faced same story of 24 hours and logged another ticket # 2357283 on 14/6/11. Not even they respond this ticket. Again we logged another complaint ticket # 2340053 on 15/6/11.

We spoke to Jubilee hills manager Mr. Azer on 13/6/11 over phone, he said connection will be issue by 14th june, but no response from him.

Finally we came to know that to meet office directly at Srinagar colony office. We met Manager Shiva Kumar. We shocked with his response, he said that he can`t give new connection as they don`t have money to purchase new fiber setup-box. He asked me to wait for another 8 working days.

This irresponsible behavior we faced with beam cable stuff. Please anyone help me on this.

thanks
Laxminarayana Vanam.
[protected]
[protected]
Recipt No. 36924

Hi All,

Please beware of availing internet/broadband services from Beam telecom In hyderabad.
There are frequent outages and its not at all reliable. At my home jewel beam telecom is internet provider, and it is high time to kick them out.

The technical team is not aware of issues. Their management seems to be pathetic. Their mode of work is adhoc, never trying to reach core of issue and fix the root cause.

Many people are not happy with their services in our society.

And corporate and residential societies, please do not deal with Beam Telecom for your requirements.

If i would have been their head of operations, i would have shown their team working at my home jewel, the door long before(fired).

Thanks,
SWA

Hi Sir,

I need justice. I did not get BEAM TELE BROADBAND SERVICES after paying Rs, 3,300 on 26th May'2011. My work got affected by Beam Tele.

Here is my pathetic experience with Beam Tele – Internet broadband service in Hyderabad. Here below are the details of contacts I made with Beam Tele Service. I can give more details, if you want to know!!
Now I need your help, in contacting Consumer Forum to report about how my work got affected by this Beam.

Yesterday, 06/06/2011, kept leave for work to fix internet issue with Beam, but no service/support except ticket registrations and closing. Mr. Sekhar, Sales executive shouts over a phone like “Why are you calling me” or “Talk to Customer Service”. What I feel is, he should respond to our calls till service start. Just after cheque deposition, he is not responding properly. I WARN NEW CUSTOMERS AND BEWARE OF HIM.

- Victim of Beam Broadband Internet Service
Srinivas (S.[protected]@gmail.com)

Ticket # : Registered on - Closed on
2308956: 06/06/2011-20:09:27 hrs - 07/06/2011 - 14:56:47 hrs
2307863: 06/06/2011-18:04:50 hrs - 07/06/2011 - 14:56:21 hrs
2307678: 06/06/2011-17:42:54 hrs - 07/06/2011 - 18:16:48 hrs
2302638: 06/06/2011-08:14:50 hrs - 07/06/2011 - 18:16:21 hrs
2282410: 03/06/2011-16:49:35 hrs - 03/06/2011 - 16:51:17 hrs
2259245: 31/05/2011-12:35:14 hrs - 01/06/2011 - 10:13:52 hrs
* On 30/05/2011 18:13:23 hrs, I received communication that web-login account activated.
2255013: 30/05/2011-18:13:04 hrs - 30/05/2011 - 18:13:16 hrs
Received SMS confirmation for the amount Rs. 3300 on 27/05/2011-16:29:35
Cheque collected by Sales executive on 26/05/2011- for 6 months service Rs. 3,300 for 1 MBPs speed.

• Chitti babu - At least replying over a phone with some reasons.
• Raj – Promised that he will send technician but no further response.
• Rahul – Informed that I closed as I am coming in two hours to your residence but no show on 06/06/11.
• Rakesh – Informed that, Ticket opened and service technician will resolve today!
• Sekhar – Sales executive, he will not pick the phone or Cut the call once he notices us as customer.
• Sekhar will prefer to take cash in 3 days in advance. If we insist him on service, He will ask I can take check payment also!!
• I requested all above to inform Sekhar to call me back, NO response!! Still I am looking forward to talk to him.

I am one of the users of Beam Cable (Beam Tele); my account number is “130705”. I don’t have internet from last 3-4 days, I have raised many raising tickets (around 4-5 tickets) from last 3-4 days but they are closing the tickets without solving my problems. Overall I have very bad experience on this Beam Cable Broadband connection. As I have paid for six months payment, I am locked now, is there any way to return back my money? I want to proceed with some other provider.

i have paid 1600 INR to beam cable for new internet connection.those cheaters asked me two days time for installation.its been 10 days still i did not get the connection.when i call the operator who took the money was not responding to my calls.i had to call from different different mobiles to reach that stupid..when i asked for refunding the money those stupids are asking 20 days for refunding..they are not here to provide internet services but they came to cheat people.those stupids has to be punished.

I have made payment of 2300 INR on June 02 to Bean Internet representative. But no installation has been done so far. The person who took the payment named Afroz [protected] does not respond to my phone calls. I have been lodging tickets with Beam customer care 2305334, 2293428, 2292635, 2288838, 2280949 every day but no body has taken any action on them. No one has called me so far to get the installation done.

The service from Beam internet is pathetic and i request you to sue Beam.

I have paid Rs.1800 towards a new broadband connection to Beam Telecom.(http://www.beamcablesystem.com/)A/c No 204937

I reside in D.D Colony, Bagh Amberpet-500013. I made the payment on 30/5/2011 and was promised that installation will be done in 24 hours. However till date no one has responded.

The customer care is so horrible that the sales representative does not even take my call.

Please look into the issue and do the needful or else I might be forced to approach Law enforcement agencies for justice.

Thank you.

I took a broadband connection a couple of weeks back. The connection worked only for two days and it is down for the past 12 days. In-spite of numerous complaints to the ACT customer care, there is no progress in fixing the issue. Every time i call them they give a new complaint number as though it is a new complaint and they never track the old compliant number. I wonder why would they give a connection without giving any service wasting their time and my time.

I had opted for a new Beam connection 7 days back and yesterday was my SLA for the connection to be given. I have already paid for Beam's 6 months package for which money has been deducted by Beam folks, but noone has even talked to me after the first day and there is no initiation of net connection at my home. I have logged at least 6 complaints since day one and none of which are being acted upon (all of them are open still with no progress). There is no escalation matrix, published on Beam's site and their call centre guys do not escalate the issue, saying they dont have a supervisor. The SLA's given to me are not being respected by the Beam people and the call centre guys are good for nothing. All they do is irritate consumers. I want my money back now, else I am going to the Print media and COnsumer forum apart from campaigning about this loot by Beam

Hi,
I have give 3300/ INR to the Beamtele on 15th of April and they promised me that the connection will be given in 10days. Today is 18th May and till now i didnt get the connection. I have calls to the BEAM office. they are telling "with in 48 hrs , you will get connection" .I dont know why they are LYING like this.
I am totally dissatisfied with BEAM. I request others also not TO TAKE BEAM INTERNET SERVICE .

Dear Sir

I would like to bring to your attention the irregularities and negligence of Beam Telecom/Beam Fibre. My Beam A/C: 140256

I have been associated with this service provider since October 2010. At first I am using their service Cable TV7 and subsequently started using the Internet service since 10th March 2011. In early April I realised that the company is charging me for a service which they called as TATA Centric Beam Cable Plan. It came to light on enquiry that the TATA Centric Beam Cable Plan is a landline phone. I have made numerous phone calls to them and made very clear that I never applied nor use the service and it's unfair on their part to charge me like that. As to the landline phone the customer care executives aren’t even able to tell me what the landline number is.

As a result of my complaint they have made a reconciliatory adjustment of the amount I am being charged for the landline phone for April i.e. Rs 369. This adjustment is shown in their invoice for May 2011. But in the same invoice they charged me for the same service again for May (the fee to be paid in May) and the amount is Rs 223.23 (their invoice number: 1688913). Very clearly they made a note in the invoice for May 2011 that “cs not having TATA phone but bill is generating from feb 2011. need to waiveoff 369 Rs/-“ (their reference number for this is 2317006) which means that they are well aware that I am not having/using the phone. Still then they charged me for the said phone again.

As a result of this billing dispute I am reluctant to pay the bill and told them that I will clear up the outstanding fees as soon as they rectify the figure (because in the online payment process you cannot pay a partial amount but you will have to pay the total amount as shown, which in my case the total amount is an exaggerated amount) so they even suspend my internet connection from 11th April 2011 to 24th April 2011 (they are charging me for full monthly fee). At some point out of frustration I told them to stop the services they provided me altogether. But on 24th April they revoked the suspension and restored my internet. So I started using the service again. Now for the month of May the same issue arose and I am a bit hesitant to pay again so they suspended my internet connection from yesterday, 12th May 2011.

I called up their customer service to see if I can raise a complaint to their higher authority, (in fact after numerous calls to customer care executives and issue not resolved) the executive gave me an e-mail address ruche.[protected]@beamtele.com which isn’t even working.

In my locality, only beam is authorised to provide such services and whether I like it or not, whether they provide good service or not I am compelled to use theirs only. I do not have much of a choice and it is really frustrating and it causes me a lot of headache as well.

Kindly take relevant action and let Beam resolve the issue as soon as possible.

Yours sincerely


Muan Valte
Malaysian Township
Kukatpally
Hyderabad

Beam Broadband has one of the most unconnected , and uninformed customer care. who are not bothered of the service they provide. Worst attitude of the employees" as if customers do not matter for their business".

Long story short : Beam has a policy of collecting the amount ahead of the month.I had deactivated the account temporarily 6 months ago verbally and the collection employee informed that it would be done. Now when I want to reactivate the connection. The customer care agents informed me, that it would be done. And ridiculously some person calls me for amount and said that I need to clear the due which I never had, when informed of my situation he said the money will not be charged.
(More over Beam follows prepaid billing system).

Now when I call back to check , I am informed that I wanted the ticket to be closed and issue resolved. which never happened.

This is no less than cheating by the employees who are least bothered about the work their work.

If this is the attitude , Beam is sure to lose business no matter what technically sound or infrastructure be.

Their useless ticket numbers which they provided
# 2093334
# 2111561
# 2131950

I RECENTLY SENT A MAIL TO [protected]@beamtele.com ( address given by the manager of beamtelecom , mehdipatnam branch --Abeth Khan)

iam expecting reply from them -- the mail details are

I have paid 1800 rupees to beamtelecom for 2 mbps plan at 08 Mar 2011. At the time of paying your people said "Connection is given in maximum 20 days" And Customer Care people told that my commence date is 26thMar 2011.
Area : SHIVARAM PALLY , RAJENDRANAGAR , HYD-052
Reg Mobile No : [protected]
From that day on wards Iam calling Customer Care people and they are simply saying "YOUR CONNECTION WILL BE GIVEN IN 24 TO 48 HOURS, OUR TECHNICAL PEOPLE WILL CONTACT YOU"
NO TECHNICAL PEOPLE CONTACTED SINCE THEN. IAM JUST GETTING TICKET MESSAGES TO MY MOBILE AND MAIL( i collected them ) AROUND EQUAL TO 20 IN THESE DAYS ( the same story repeats every time but no response or no intimation from any technical people , every time i called customer care people and they just register the complaint and give me a TICKET , NOTHING HAPPPENS )

TODAY AFTER 31 DAYS 9TH ARIL 2011 , I PERSONALLY WENT TO YOUR MANAGER (ABETH KHAN , MEHIDI PATNAM BRANCH,PH NO [protected]) AND GIVEN A COMPLAINT TO HIM. MANAGER IS SAYING THAT

" THE MATERIAL FOR YOUR AREA (SHIVARAM PALLY , RAJENDRANAGAR , HYD-052) IS NOT SANCTIONED TILL TODAY AS YOU ARE ALL ONLY MONTHLY PAYERS, BUT TODAY IT IS SANCTIONED ( HE SHOWED ME A MAIL )
AND WE WILL GIVE YOU CONNECTION BY SATURDAY (14 APRIL 2011) OR 5 TO 8 DAYS.
IF WE FAIL TO GIVE CONNECTION IN TIME WE WILL RETURN YOUR MONEY. THEN I ASKED A CONFIRMATION MAIL FROM THE MANAGER. HE TOLD ME TO FORWARD A MAIL TO [protected]@beamtele.com. THEY WILL SEND YOU CONFIRMATION MAIL ( OF RETURNING MY MONEY 1800 WHEN FAILED TO GIVE CONNECTION WITH IN THE TIME).

THATS WHY IAM FORWARDING THIS MAIL TO YOU , SO PLEASE SEND ME THE CONFIRMATION MAIL TO ME. MY REG MOBILE NO IS [protected].IF ANY QUERIES ON THE ABOVE MATTER YOU CAN ASK YOUR MANAGER OF MEHDIPATNAM BRANCH (ABETH KHAN-[protected]).



My Status As Per the Latest Ticket

On Mon, May 9, 2011 at 2:51 PM, <[protected]@in.beamtele.com> wrote:


Dear Subscriber,

UserName :[protected]@gmail.com

Please note that your ticket No.2091998 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted

Ticket details for your reference
Ticket No:2091998
Ticket Type: PENDING CONNECTION
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:05-MAY-2011 01:58:00 PM

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to this mail (always mention the ticket no: or account no for reference).

Regards,
BEAM TELECOM

To
The officer
consumer forum
Dear Sir,

i m dheeraj kumar inani . i booked my connection on 29April 2011 in ACT broadband. they promise me, they will provide me the connection on 4th may 2011. Till today they are not able to provide me the connection and they are not receiving my call and they are not giving me the response me and telling daily that they will provide me connection by tomorrow and their tomorrow didn't come till today.

So please help me in getting broadband connection.


Dheeraj kumar inani
no. 7(965), 13th cross, sultanpalya main road, manorayanapalya RT Nagar post
Bangalore-560032

ACT Broadband TT No. - 92319
caf no. 2697

I have applied for beam connection on march 9th 2011,but till now (May 2nd 2011) i didn't get the connection.

I took 6month plan and paid 2000RS.When i had given the payment,executive said that you wil get the connection in 3days(his name is sai kumar,bill colletor,[protected],madinaguda). After 3days when i called the call centre they said minimum time is 10day..which made me shock.Why should he lie to me for the payment.

Now till now i didn't get the connection.I called nearly 31 calls in this 20 days time. my mobile bill increased but now use.As beam has no toll free number.

When ever i raised the ticket in the morning they use to close in the evening.Again i use to raise the ticket in the morning..This is the way call centre people work.When ever i call to them i need to start form the starting.What my problem is and when i applied to the connection and all.

They have so many teams,for wiring one team.They take 2units current from home, for connecting that box one team.For wiring inside the house on team.For putting power box one team.I got wexed.

They are not giving the technicians numbers and they are not forwarding to there managers.What should a customer do in this case.How long i should wait for them..

When i chat in online.They are telling that our server is down we can't connect to your information.Thankyou for conacting the beam.

They have done the wiring and gave the user name and password to me. But when i connected that beam wire to CPU,Beam page is not displaying in the IE and LIght is not displaying back side of the CPU,near cable.

They wasted my valueble time by lieing to me that i wil get the connection in 3days. I waited till 10days also..still i didn't get the connection..They failed to give the connection in 10days..No team work.They are playing with customers.Now even after 20days they are telling that we wil check with our concern department.They are taking tomuch time..For one one team i waited 20days.Still the connection is pending.

Untimate thing is my billing is in process..They are giving me the bill with out giving the connection..
Are customers are that fools to them?

Please take action on them..

Thanks...
XXXXXX

Dear Sir/Madam
I am a customer of beam networks with A/c No 179407. I haven’t got connected to the network since my application date i.e. 9th March’11. I have given complaints to your customer care many times and your people are generating token numbers each time I was called but, they are failed to meet their commitments.

Hence, I am requesting you to look into the matter seriously and give me the connection at the earliest.

Thanks & Regards

Srujan.

Dear sir

My name is B Anil residing at[protected]/1/1, Boudhanagar, Jamai osmania, Secunderabad, 500061, i took a broadband internet connection from Beam Telecom co. I took an unlimited plan with a speed of 786 KBPS. Either at the time of taking the connection or afterwords they have not communicated any thing on downloading limit or fair usage policy. Now after i downloaded more than 30 GB my speed got reduced to 256KBPS. When i approached them they are saying that there is a fair usage policy it says if your downloads exeeds 30GB your internet speed is downgraded to 256 KBPS till the end of the month after which it will restored to your normal plan.

This is very very bad practice that no body has infomed me about the downloading limit or fair usage policy.

and they are charging the rentals based on the maximum speed they will provide. During the last one and half month period in very rare cases(Mostly after the midnight) it has reached the said speed.

I am very much dissatisfied with this and i paid six month rent in advance total Rs.3300/-

Please take a necessary action and refund me the money back

Regads

B Anil
[protected]/1
Jami osmania
Secunderabad.
500061
Ph:[protected]

But still not give the franchises code details given below :
Name ; Mr.Virendra kumar Saini

bank name : state bank of india

D.D Amount : 1500/-But still not give the franchises code details given below :
Name ; Mr.Virendra kumar Saini

bank name : state bank of india

D.D Amount : 1500/-

D.D.NO> 715876

Reference no 21571

All documents send your employee Mr. Avinash Mathur & many time remind by mobile but not response. Please urgent reply.

D.D.NO> 715876

Reference no 21571

All documents send your employee Mr. Avinash Mathur & many time remind by mobile but not response. Please urgent reply. But still not give the franchises code details given below :
Name ; Mr.Virendra kumar Saini

bank name : state bank of india

D.D Amount : 1500/-

D.D.NO> 715876

Reference no 21571

All documents send your employee Mr. Avinash Mathur & many time remind by mobile but not response. Please urgent reply.

We have been a customer with beam for the past 2 months for now.
Converting from competetor internet service provider (now regretting the fact on that decision)
Initially for the setup of connection i have to fight with them for almost 15 days since the money has been collected by the collection agent.
Finally after gettting the connection , beam network is worst interms of the consistency in the services

while the connection speed is good but the service is not consistent as well the customer care representatives doesnt even know how to handle customers we have opened almost 15-20 tickets everymonth. and the resolution time so far is worst. as of now also im not able to use there service cause i opened a ticket for the resolution and waiting for the fix for the past 3 days now.
they technician who comes in keeps saying that they come up with some reason for the uavailability. not sure need to pray them for fixing the issue.
i have been fed up just for about 2 months of there service still got to go for almost another 4 months to get rid of the contract.
even the Head office in banajara hills in hyderabad dont know how to handle the customer.
I pity the company and there management who dont know how to handle the customers being in the service based industry.
i do strongly suggest not to take this service if you are considering the same.

regards
customer.