ACT Fibernet Complaints & Reviews

I took a broadband connection a couple of weeks back. The connection worked only for two days and it is down for the past 12 days. In-spite of numerous complaints to the ACT customer care, there is no progress in fixing the issue. Every time i call them they give a new complaint number as though it is a new complaint and they never track the old compliant number. I wonder why would they give a connection without giving any service wasting their time and my time.

I had opted for a new Beam connection 7 days back and yesterday was my SLA for the connection to be given. I have already paid for Beam's 6 months package for which money has been deducted by Beam folks, but noone has even talked to me after the first day and there is no initiation of net connection at my home. I have logged at least 6 complaints since day one and none of which are being acted upon (all of them are open still with no progress). There is no escalation matrix, published on Beam's site and their call centre guys do not escalate the issue, saying they dont have a supervisor. The SLA's given to me are not being respected by the Beam people and the call centre guys are good for nothing. All they do is irritate consumers. I want my money back now, else I am going to the Print media and COnsumer forum apart from campaigning about this loot by Beam

Hi,
I have give 3300/ INR to the Beamtele on 15th of April and they promised me that the connection will be given in 10days. Today is 18th May and till now i didnt get the connection. I have calls to the BEAM office. they are telling "with in 48 hrs , you will get connection" .I dont know why they are LYING like this.
I am totally dissatisfied with BEAM. I request others also not TO TAKE BEAM INTERNET SERVICE .

Dear Sir

I would like to bring to your attention the irregularities and negligence of Beam Telecom/Beam Fibre. My Beam A/C: 140256

I have been associated with this service provider since October 2010. At first I am using their service Cable TV7 and subsequently started using the Internet service since 10th March 2011. In early April I realised that the company is charging me for a service which they called as TATA Centric Beam Cable Plan. It came to light on enquiry that the TATA Centric Beam Cable Plan is a landline phone. I have made numerous phone calls to them and made very clear that I never applied nor use the service and it's unfair on their part to charge me like that. As to the landline phone the customer care executives aren’t even able to tell me what the landline number is.

As a result of my complaint they have made a reconciliatory adjustment of the amount I am being charged for the landline phone for April i.e. Rs 369. This adjustment is shown in their invoice for May 2011. But in the same invoice they charged me for the same service again for May (the fee to be paid in May) and the amount is Rs 223.23 (their invoice number: 1688913). Very clearly they made a note in the invoice for May 2011 that “cs not having TATA phone but bill is generating from feb 2011. need to waiveoff 369 Rs/-“ (their reference number for this is 2317006) which means that they are well aware that I am not having/using the phone. Still then they charged me for the said phone again.

As a result of this billing dispute I am reluctant to pay the bill and told them that I will clear up the outstanding fees as soon as they rectify the figure (because in the online payment process you cannot pay a partial amount but you will have to pay the total amount as shown, which in my case the total amount is an exaggerated amount) so they even suspend my internet connection from 11th April 2011 to 24th April 2011 (they are charging me for full monthly fee). At some point out of frustration I told them to stop the services they provided me altogether. But on 24th April they revoked the suspension and restored my internet. So I started using the service again. Now for the month of May the same issue arose and I am a bit hesitant to pay again so they suspended my internet connection from yesterday, 12th May 2011.

I called up their customer service to see if I can raise a complaint to their higher authority, (in fact after numerous calls to customer care executives and issue not resolved) the executive gave me an e-mail address ruche.[protected]@beamtele.com which isn’t even working.

In my locality, only beam is authorised to provide such services and whether I like it or not, whether they provide good service or not I am compelled to use theirs only. I do not have much of a choice and it is really frustrating and it causes me a lot of headache as well.

Kindly take relevant action and let Beam resolve the issue as soon as possible.

Yours sincerely


Muan Valte
Malaysian Township
Kukatpally
Hyderabad

Beam Broadband has one of the most unconnected , and uninformed customer care. who are not bothered of the service they provide. Worst attitude of the employees" as if customers do not matter for their business".

Long story short : Beam has a policy of collecting the amount ahead of the month.I had deactivated the account temporarily 6 months ago verbally and the collection employee informed that it would be done. Now when I want to reactivate the connection. The customer care agents informed me, that it would be done. And ridiculously some person calls me for amount and said that I need to clear the due which I never had, when informed of my situation he said the money will not be charged.
(More over Beam follows prepaid billing system).

Now when I call back to check , I am informed that I wanted the ticket to be closed and issue resolved. which never happened.

This is no less than cheating by the employees who are least bothered about the work their work.

If this is the attitude , Beam is sure to lose business no matter what technically sound or infrastructure be.

Their useless ticket numbers which they provided
# 2093334
# 2111561
# 2131950

I RECENTLY SENT A MAIL TO [protected]@beamtele.com ( address given by the manager of beamtelecom , mehdipatnam branch --Abeth Khan)

iam expecting reply from them -- the mail details are

I have paid 1800 rupees to beamtelecom for 2 mbps plan at 08 Mar 2011. At the time of paying your people said "Connection is given in maximum 20 days" And Customer Care people told that my commence date is 26thMar 2011.
Area : SHIVARAM PALLY , RAJENDRANAGAR , HYD-052
Reg Mobile No : [protected]
From that day on wards Iam calling Customer Care people and they are simply saying "YOUR CONNECTION WILL BE GIVEN IN 24 TO 48 HOURS, OUR TECHNICAL PEOPLE WILL CONTACT YOU"
NO TECHNICAL PEOPLE CONTACTED SINCE THEN. IAM JUST GETTING TICKET MESSAGES TO MY MOBILE AND MAIL( i collected them ) AROUND EQUAL TO 20 IN THESE DAYS ( the same story repeats every time but no response or no intimation from any technical people , every time i called customer care people and they just register the complaint and give me a TICKET , NOTHING HAPPPENS )

TODAY AFTER 31 DAYS 9TH ARIL 2011 , I PERSONALLY WENT TO YOUR MANAGER (ABETH KHAN , MEHIDI PATNAM BRANCH,PH NO [protected]) AND GIVEN A COMPLAINT TO HIM. MANAGER IS SAYING THAT

" THE MATERIAL FOR YOUR AREA (SHIVARAM PALLY , RAJENDRANAGAR , HYD-052) IS NOT SANCTIONED TILL TODAY AS YOU ARE ALL ONLY MONTHLY PAYERS, BUT TODAY IT IS SANCTIONED ( HE SHOWED ME A MAIL )
AND WE WILL GIVE YOU CONNECTION BY SATURDAY (14 APRIL 2011) OR 5 TO 8 DAYS.
IF WE FAIL TO GIVE CONNECTION IN TIME WE WILL RETURN YOUR MONEY. THEN I ASKED A CONFIRMATION MAIL FROM THE MANAGER. HE TOLD ME TO FORWARD A MAIL TO [protected]@beamtele.com. THEY WILL SEND YOU CONFIRMATION MAIL ( OF RETURNING MY MONEY 1800 WHEN FAILED TO GIVE CONNECTION WITH IN THE TIME).

THATS WHY IAM FORWARDING THIS MAIL TO YOU , SO PLEASE SEND ME THE CONFIRMATION MAIL TO ME. MY REG MOBILE NO IS [protected].IF ANY QUERIES ON THE ABOVE MATTER YOU CAN ASK YOUR MANAGER OF MEHDIPATNAM BRANCH (ABETH KHAN-[protected]).



My Status As Per the Latest Ticket

On Mon, May 9, 2011 at 2:51 PM, <[protected]@in.beamtele.com> wrote:


Dear Subscriber,

UserName :[protected]@gmail.com

Please note that your ticket No.2091998 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted

Ticket details for your reference
Ticket No:2091998
Ticket Type: PENDING CONNECTION
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:05-MAY-2011 01:58:00 PM

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to this mail (always mention the ticket no: or account no for reference).

Regards,
BEAM TELECOM

To
The officer
consumer forum
Dear Sir,

i m dheeraj kumar inani . i booked my connection on 29April 2011 in ACT broadband. they promise me, they will provide me the connection on 4th may 2011. Till today they are not able to provide me the connection and they are not receiving my call and they are not giving me the response me and telling daily that they will provide me connection by tomorrow and their tomorrow didn't come till today.

So please help me in getting broadband connection.


Dheeraj kumar inani
no. 7(965), 13th cross, sultanpalya main road, manorayanapalya RT Nagar post
Bangalore-560032

ACT Broadband TT No. - 92319
caf no. 2697

I have applied for beam connection on march 9th 2011,but till now (May 2nd 2011) i didn't get the connection.

I took 6month plan and paid 2000RS.When i had given the payment,executive said that you wil get the connection in 3days(his name is sai kumar,bill colletor,[protected],madinaguda). After 3days when i called the call centre they said minimum time is 10day..which made me shock.Why should he lie to me for the payment.

Now till now i didn't get the connection.I called nearly 31 calls in this 20 days time. my mobile bill increased but now use.As beam has no toll free number.

When ever i raised the ticket in the morning they use to close in the evening.Again i use to raise the ticket in the morning..This is the way call centre people work.When ever i call to them i need to start form the starting.What my problem is and when i applied to the connection and all.

They have so many teams,for wiring one team.They take 2units current from home, for connecting that box one team.For wiring inside the house on team.For putting power box one team.I got wexed.

They are not giving the technicians numbers and they are not forwarding to there managers.What should a customer do in this case.How long i should wait for them..

When i chat in online.They are telling that our server is down we can't connect to your information.Thankyou for conacting the beam.

They have done the wiring and gave the user name and password to me. But when i connected that beam wire to CPU,Beam page is not displaying in the IE and LIght is not displaying back side of the CPU,near cable.

They wasted my valueble time by lieing to me that i wil get the connection in 3days. I waited till 10days also..still i didn't get the connection..They failed to give the connection in 10days..No team work.They are playing with customers.Now even after 20days they are telling that we wil check with our concern department.They are taking tomuch time..For one one team i waited 20days.Still the connection is pending.

Untimate thing is my billing is in process..They are giving me the bill with out giving the connection..
Are customers are that fools to them?

Please take action on them..

Thanks...
XXXXXX

Dear Sir/Madam
I am a customer of beam networks with A/c No 179407. I haven’t got connected to the network since my application date i.e. 9th March’11. I have given complaints to your customer care many times and your people are generating token numbers each time I was called but, they are failed to meet their commitments.

Hence, I am requesting you to look into the matter seriously and give me the connection at the earliest.

Thanks & Regards

Srujan.

Dear sir

My name is B Anil residing at[protected]/1/1, Boudhanagar, Jamai osmania, Secunderabad, 500061, i took a broadband internet connection from Beam Telecom co. I took an unlimited plan with a speed of 786 KBPS. Either at the time of taking the connection or afterwords they have not communicated any thing on downloading limit or fair usage policy. Now after i downloaded more than 30 GB my speed got reduced to 256KBPS. When i approached them they are saying that there is a fair usage policy it says if your downloads exeeds 30GB your internet speed is downgraded to 256 KBPS till the end of the month after which it will restored to your normal plan.

This is very very bad practice that no body has infomed me about the downloading limit or fair usage policy.

and they are charging the rentals based on the maximum speed they will provide. During the last one and half month period in very rare cases(Mostly after the midnight) it has reached the said speed.

I am very much dissatisfied with this and i paid six month rent in advance total Rs.3300/-

Please take a necessary action and refund me the money back

Regads

B Anil
[protected]/1
Jami osmania
Secunderabad.
500061
Ph:[protected]

But still not give the franchises code details given below :
Name ; Mr.Virendra kumar Saini

bank name : state bank of india

D.D Amount : 1500/-But still not give the franchises code details given below :
Name ; Mr.Virendra kumar Saini

bank name : state bank of india

D.D Amount : 1500/-

D.D.NO> 715876

Reference no 21571

All documents send your employee Mr. Avinash Mathur & many time remind by mobile but not response. Please urgent reply.

D.D.NO> 715876

Reference no 21571

All documents send your employee Mr. Avinash Mathur & many time remind by mobile but not response. Please urgent reply. But still not give the franchises code details given below :
Name ; Mr.Virendra kumar Saini

bank name : state bank of india

D.D Amount : 1500/-

D.D.NO> 715876

Reference no 21571

All documents send your employee Mr. Avinash Mathur & many time remind by mobile but not response. Please urgent reply.

We have been a customer with beam for the past 2 months for now.
Converting from competetor internet service provider (now regretting the fact on that decision)
Initially for the setup of connection i have to fight with them for almost 15 days since the money has been collected by the collection agent.
Finally after gettting the connection , beam network is worst interms of the consistency in the services

while the connection speed is good but the service is not consistent as well the customer care representatives doesnt even know how to handle customers we have opened almost 15-20 tickets everymonth. and the resolution time so far is worst. as of now also im not able to use there service cause i opened a ticket for the resolution and waiting for the fix for the past 3 days now.
they technician who comes in keeps saying that they come up with some reason for the uavailability. not sure need to pray them for fixing the issue.
i have been fed up just for about 2 months of there service still got to go for almost another 4 months to get rid of the contract.
even the Head office in banajara hills in hyderabad dont know how to handle the customer.
I pity the company and there management who dont know how to handle the customers being in the service based industry.
i do strongly suggest not to take this service if you are considering the same.

regards
customer.

I paid six monthly fees for beam broadband. the salesman told me that i will get the connection pw and ui by evening.. they did the cabling fast and i was impressed..

Once the cable was laid they told me that the box is locked and they need to get the keys.. and will come back by evg and get it done.. they also said that they need to add a switch .. but this too will get done by evg.. That was Thursday - April 19th , 2011..

Till today .. April 19th, 2011.. i dont have the connection activated.. The call center people keep saying they will get back.. no one gets back.. i am tired of calling .. The sales man told me it is not his responsiblity and has stopped taking my calls. The service pathetic and no one bothers once you have paid the money..

The service is pathetic .. Today morning i told them to refund the money.. I am tired of wating for the connection to get functional.. so buyers beware... (area- Kalyanpuri Colony - Uppal)

BEAM FIBRE Account Number is 21364

MY PROBLEM HAS NOT BEEN SOLVED YET EVEN AFTER FIGHITING FOR ONE MONTH AND NOW I GOT A NEW BILL WHICH I DID NOT EVEN USED AND MENTAL TORTURE FROM BEAM. IS LAW THERE BEHIND THESE FRAUD COMPANIES? IS THERE ANY GOVERNEING OFFICER BEHIND BEAM.

SUB: Reply for this mail from supervisor is more appreciated as the reply will be one of the documents from beam in consumer court please.
If I will not get the remaining ticket numbers then these email attachments also I will file when applying to consumer court.
The worst complaint section from beam. Since last month I am complaining more than 27 times and still I am the and I am fool simply calling and calling and giving complaints and no one from Beam is coming and still they are closing the complaints without my prior knowledge. This is the worst and worst and worst even after so many complaints the SUPERVISOR is the non sense fellow could not ask the duty person that the IDEOT COSTOMER is complain more than 27 times and why the hell you are closing the tickets without his knowledge and also the supervisor did not even called to the customer asking why and when they will solve my issue.............. I am a customer and I am having the rights to the services as I am paying for this.
Please give me all my complaint numbers 90% I am having but more I need to know as I made my mind to approach the "consumer court"
Now I will not complaint any more let us meet in consumer court of law...
TOTAL COMPLAINTS 25 and holding ticket numbers 19 and more I need remaining numbers to approach to Consumer Court of LAW. Reply for this mail from supervisor is more appreciated as the reply will be one of the documents from beam in consumer court please.
A) Not attending to office as Beam is not even calling and confirming the time of attending the calls.
B) Mental stress and not using services since last one month.
C) Who will be paying for the month which I was not using?
D) My compensation amount is 50,000 as I got totally stress and I am ready to approach to higher court if I am not receiving my compensation of mental torture.
1) Ticket number: 1707839
2) Ticket number: 1712222
3) Ticket number: 1717257
4) Ticket number: 1718577
5) Ticket number: 1719060
6) Ticket number: 1719891
7) Ticket number: 1729661
8) Ticket number: 1734047
9) Ticket number: 1735502
10) Ticket number: #49545
11) Ticket number: 1736404
12) Ticket number: 1768123
13) Ticket number: 1737922
14) Ticket number: 1739262
15) Ticket number: 1773522
16) Ticket number: 1800559
17) Ticket number: 1819824
18) Ticket number: 1806045
19) Ticket number: 1838771
20)Temporary Ticket No. #74428
21) Ticket number: 1843199
22) Ticket number: 1866383
23) Ticket number: 1869479
24) Ticket number: 1869502
25) Ticket number: 1866383
26) Ticket number: 1869502
27) Ticket number: 1877456

hiiiiiii
my registered mobile number is [protected]
i had 2 write u dis letter because of misbehavior done by a person coming 2 my house 2 collect d internet bill.. he gave me his number 2 ask if their is a internet problem.. when i called him and said that i cannot access my internet connection he is speaking 2 me in a very rude way he is "kya re problem kya hai tere " and all !!!!!! is this d way u r teaching ur employes 2 speak 2 ur customers. his mobile number is [protected]. i hope i[censored] have some manners u wil teach ur employes how 2.i dont want dat person 2 cum and collect d money again 2 my house..

Beam Cable, the network which makes you regret bigtime. So much of inconvenience, frustration and helplessness happened never before to me until I had to apply for a broadband connection with Beam. Upon repeated requests to the customer care( whose so called cust. care exec. are the biggest who just repeat SORRY FOR THE INCONVENIENCE for everything but dont seem to act at all), the local sales rep comes and takes the payment saying connection would be established within 3 days. Cometh the 4th day, he doesnt call up to inform the status of the connection. Forget about such a prompt response from such a , he wont even lift the call no matter how many times u call and in the end yells at u i[censored] try reaching him from any other number. Being frustrated u call up customer care and waste ya mobile balance for beig on hold half the time and the other half talking to a dumb . Now, cometh the 5th day, u get more restless, feel damn cheated and decide onto escalate calling again to same cust care who makes u wait for more than 10min to reach his floor manager. That guy turns out be even more frustrating!!! Cometh the 6th day, a guy calls up and says that they cant provide the connection as some stupid isnt available and suggests me to apply for refund for which il get my money after 15days!!! Is this a joke,huh??? U make me wait for 6days and then tell me that u cant provide connection and to wait for more than 15days to get back my money. I feel so much harrassed with the cheap service meted out to me even before i got the connection. Shouldnt the guy who took payment have the common sense to check the feasibility of the connection and then give me a commitment time??? Shouldnt the local rep contact me with the status rather than cutting my calls??? Shouldnt these people let me know that this wont work out before i make the payment??? How is it fair to wait for getting back money after 15days from the day u request for refund, in all 22days for the mockery of these cheap fools?????? Can anyone pls suggest me the best thing I can do to vent my anger out of my helplessness????

Hello,


I bought a new pc and thought to take the internet connection. I called up all the service providers and asked the time they would take to activate the connection and everbody commited a time of two days. As I have made the enquiry, beam sales person (anwar) came to my house and filled the application and took the installation charge of Rs 500 and monthly fee of Rs 600. That happened on 25th of march. I am still waiting for the connection and its two weeks.

I would call up the beam customer service and my call would get escalated to one of the team leader and they would hang up the call. I spoke to raghav twice. My registered case numbers with the beam are Ticket No:1923418, 1922425, 1917225, 1943070, 1922425, 1901325, 1898725.....

What is use of creating ticket numbers or case numbers when the issue is not resolved. They say different reason for the delay...

1, technician is on leave.
2. cable is not there
3, connection box is not there.
4, connection switch is not there.


It was really pathetic and i asked to refund the fee which they have taken on march 25th and they say that i would need to wait for 20 days to get the funds as they would send the check to the account address. I hope i should blame myself for taking connection from beam.

I am writing this as to warn all the people out there who have decided to take the beam connection..
Regards,
Ticket number( mentioned above).

HI iam shravan from hyderabad..i have taken a one year package and now realised that i have been cheated.They never did what they said..i hardly get the net connected and by chance if its get connected it will be of a snail's pace,no answer from the coustmer care.They said i would be getting a free system service and free antivirus..they never did that and even if i raise a complaint it gets closed without the problem being rectified..beam telecom are a big fraud.

shravan reddy [protected]

I have taken Beam Fiber broadband just 4 days back and Im on the package Rs 600 ( 784KBPS) and they promised me 90kbps download speed in the morning and over 100kbps during nights but the 2nd itself i found the speed to be between 30kbps to 45kbps and raised a complaint, they have checked the system and the speeds were back to normal and again the next day it was even horrible the speeds were between 25kbps - 45kbps. It looks like there are many people facing the same problem with beam fiber. please i request the authorities to take action against such fake and unprofessional service providers.

Dear Sir/Madam
I am from Hyderabad. I have opted for Beam Telcom Broadband connection and called thier customer care. On 02/MAR/2011 their executive came to my house and collected cheque for Rs. 2300 and promised me that the connection will be given in 5 working days(Bill No. 54353 and Cheque Number: 806406). The account number assigned to me is 177426.Since then I am calling their customer service centre but there is no proper response and always they say that the connection will be provided in next 24 hours.When I ask them to provide their Nodal officer contact details they boldly say that they donot have such details. Somehow I got their Nodal officer mail ID (ruchi.[protected]@beamtele.com) and when I write to this mail ID, I got an Autoresponse mail that my issue will be resolved on Priority basis.Since then whenever I mail Nodal officer I get the same Autoreply that my issue will be attended on priority basis. Fedup with many calls to CUstomer Care and many mails to Nodal officer I visited Beam Tele Office situated near my House (Vivekananda Nagar Colonoy) and contacted their Manager (Mr. Arjun) on 21-MAR-2011. He promised me that it shall be done on or before 24th Marc 2011. But till now there is no progress in the connection process and no response from the so called Beam Telecom.

I have all the mail communication with me and the ticket details raised to the Customer Care.
I need you kind help in how should I proceed on such cheats(Beam Telecom PVT. Ltd.). Whether there is any option of filing compliant in Consumer Forum or raise a complaint in TRAI.

Many thanks for your help.

Regards
Madhu Babu
[protected]@yahoo.com