ACT Fibernet Complaints & Reviews

Hi,

My name is Emmanuel
Acc[protected]

Ticket numbers
SR[protected] - mine
SR[protected] - mine
SR[protected] - my neighbour
Many other tickets have not been attached as it got lost due to phone upgrade.

This is report that the unprofessional, punctuality issue of the local technician in my area.
The tech was intimated 2 months ago about the below situation

1. The small internet box was installed
many years ago into my neighborhood.
2. The place where the box was installed
had to be renovated.
3. Multiple intimations were given to act by
me and all my neighbours from 2 and a
half month.
4. The local tech said he would come and
do it but he never came
Many tickets were automatically closed
Into 24 hours without my consent
They had to be opened multiple times.

*5* EVERYDAY that passes by without
internet costs me and my neighbours
around 1500 each from my daily wages
as we work from home. This has
impacted our work very badly, it has
brought down our impression at
workplace.

It is very disgusting to see that the company has been doing nothing to resolve this matter, the tech has come and he has taken the box away the whole area has no internet and the tech's cannot just do one small job.
The cables used by Fibernet are cat5 cables.
We are living in 2021. For Godsake!! How can cat5 give u fiber speed? All o[censored]s have 125mbps package.
The whole area looks to have a better service but unfortunately this is the only service available in our area. ..

It's not only about the salary mostly
Its about stability we as your consumers being as employees show at our work.

We hope consumer complaints being the best and renowned ombudsman will intervene and sternly take action into this matter...
Thanks and regards
Emmanuel.

I cannot submit a shifting request, each time i submit my documents and upload proof, the page reaches to something went wrong, please try again. I cannot send out a shifting request!

My account is in suspended mode, I tried calling customer care around 10 times but no one picks up the call. I have done payment also, its still suspended and I am not getting any support.

Act internet is not working for more than 1 day. This is not first time we are facing this problem. Monthly atleast 3times we are facing this issue. Please treat this on priority and provide a fix on this.

The issue that I have experienced was: The internet service was not provided due to relocation of the junction box setup at my residence. The outage started from 05/May/2021 till 04/Jul/2021. For these period the payment was made already and since the service outage was caused due to delay by ACT service provider. I had opened multiple tickets and also sent multiple emails to their customer care and also Nodal Officer. But no proper action is taken yet.

It occurred on: 5/05/2021

Adjust the billing amount with 2 months service outage charge, since they did not provide service.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Jeedesh E

Hi, I have an Internet connection and have been facing issues every second day. I have raised many many complaints / requests to resolve the issues, but your technicians demand money to come and check the Issue and it gets resolved for 1-2 days and again the Internet does not work.

Everytime i call customer care, all they say is we are sorry for the Inconvenience we will look into it and no further action is taken from ACT.

You send Prompt reminders for payments, but NO SERVICE.

Extremely BAD service by ACT.

Account No.[protected]

Worst experience, I paid 3800 Rs and took connection in the month of Apr but from day one the internet dint work and i have raised close to 30+ complaints till Jun end but no use, In the last week of June customer support said there is a issue with power box, so they cannot solve the issue and suggested me to request for refund. So based their suggestion i sent an email requesting cancellation and refund but there was no response, they kept the connection live but cannot use internet/internet doeswork. Even after multiple complaints they neither refunded nor i could use the internet. after three months i received an email stating that i will have to pay bill amount around 800+, so i called customer care and explained/asked why i should pay, he respond saying even if internet doesnt work we have to pay. such bad and worst experince. customer support is trained in such way that they repeat same answer for all question and they close the ticket.

Prospect Number :[protected]
Mobile number: [protected]
I had requested for a new connection 31/07/2021 and made payment of Rs. 3841.00. Immediately after a few hours I call up the sales agent (Manoj) and informed I would like to withdraw my new connection request. The agent then told me he's requested for a refund to be processed and the accounts team will call you to take the details for the refund (why will they call me to to take the details when they already have it?) I have since been calling the customer care number but I'm unable to connect to them because the IVR says there is no account number linked to my number. And when I reach the sales team for the same they just disconnect the call.

No resolution of issue regarding account activation. I have prepaid the money already and this is pathetic service. Work from home is hampered because my account is not activated.

Customer ID[protected]

I am shifting my location and i want to surrender my connection but i am not able to contact customer care. All the menu are automated and a solution for my problem is not available. I am trying to disconnect my connection meanwhile a bill has been generated in my name and i wont pay for it because my current plan is expiring on 13.08.21.

Worst customer care with zero response.
- My broadband bill was paid on June 5th . Act claimed that I haven’t paid the bill and disconnected my broadband connection and asked me to pay the amount once again. Though I submitted the proof of my bank statement and clarified message from bank about the payment they still denied and reclaimed that they had refunded the amount on June 14th. But refund was not reflected. I made continuous follow up but no proper response right from the customer service to nodal officer. No one made a proper follow up. They also disconnected my connection and now after one and half month today (august3) I got the message that account has been activated. How irresponsible it is on their side to be so lethargic. In this case, I don’t want to continue with their service and want to disconnect the connection once for all and get the refund. But even if disconnect, they are denying to refund the amount to my bank and are saying that the amount is in act wallet and I can use in future. Why would I use act wallet when I don’t have a connection. When I raise the question the customer executives are speaking so rude that don’t even talk professionally. I need a proper solution and want my amount back to my bank account which is the original payment mode.

I've received a call from Act Fibernet customer support executive on 2nd August stating that my existing plan be upgraded from 25 Mbps 250 GB plan to 50 Mbps 500 GB plan. I use 6 months package so my next payment due is on 2nd October. He informed that upgraded package is Rs 60/- higher than existing one for 6 months. So for August and September he advised me to pay Rs 20/- from Act App and I've paid it and call was cut from their end while I'm online with them. I've called support twice regarding this issue and there was no resolution from their end and they informed me to wait until next payment date to use upgraded package. I need the resolution on this ASAP.

Registered email address : [protected]@gmail.com

I have been using act internet for more than 2 years in Bangalore. And due to pandemic i had suspended my account and moved to my native. Since then I had been getting calls about the reconnection.

Now am back to Bangalore and raised request to reactivate my account and its been more than 48 hrs and still no progress has been made.

Internet is now very much essential with people like us working from home and I had already lost my 2 days leave because of this sluggish response.

Please reactivate my account asap.

Account:[protected]

We have requested for the name change and this is requested on 26-July-2021, still it is not done, when we called customer care the response was ignorant kind of, when ever we call them the response is same which is :"it will be done in 24 hrs", it is strange for me that from 26-July-2021 to today (03-Aug-2021) the 24hrs window is not expired.

Yesterday evening 6PM the internet was disconnected until now we did not have the internet(this was not communicated before). again whenever the answer is same " it will be activated".

I have upgraded my plan to 150Mbps. In that process I was promised to change my cable to cat 6 to get to actual speed requested.

I have done like nearly 200 follow up's till now but the cable was never changed.

My 6 months plan got expired today I was charged for total amount. But I was getting only 90mbps.

After these many follow up I was help less.

Never seen such a worse process.

CUSTOMERs are like ### for you guys.. You don't even know what CUSTOMER needs and how to solve it.

Serious a big shame on you. I' requested for cancelling my connection.

I need a refund for what I was charged extra for last 6 months. I was not getting full benefit but I was charged and given enough trouble in bonus.

This issue should be resolved ASAP.

This was a gift provided for me to being a 10years old CUSTOMER.. Serious I'm ashamed of part of your journey

Account no:[protected]

I have applied for shifting my connection a week back and still no one is responding.

I am doing work from home and without an internet connection, I have to take leave today.

I have called customer care more than 5 times, they told me the technician will connect in 1 hr from 2 days, but one contacted me.

Please help ASAP

I have disconnected the Act fibernet 2 months before due to shifting issues and raised many requests for refund but there is no use.contacted several customer service agents but same no use, tried to send many emails but till now no refund.kindly process the refund.

I have disconnected my broadband connnection and raised a request for refund. It's been 50 days and iam still didn't receive my refund amount. When i called to customer care they replied my refund is approved and it is in their account itself and it wasn't transferred into my bank account. Despite of several requests my issues is not resolved. I request the company people to refund my amount as soon as possible. My Act id is[protected]. Service Request No.
SR[protected]

Hello Sir Madam,

I have 2 accounts out which one was closed as the service provider could not set up internet connection at my place. So asked us to cancel and we do not need to pay anything. That account was closed, but got emails regarding payment reminder.

As there were 2 accounts, I accidentally paid the bill to the one which was closed. I have asked the customer care on July 4th 2021 and they said they...

Hello there i am really frustrated with your pathetic service my wifi not working from many days i complained multiple times resolve it as soon as possible my complaint number is
SR[protected]