ACT Fibernet Complaints & Reviews

I had chosen ACT Fibernet services when I moved into Electronic City, Bangalore in Jan 2021. But due to the second lockdown, I moved back to my hometown in April. Hence, I requested for suspension and disconnection of the wifi services. My first plan was of 6 months time period, which was prepaid. So in August once the plan expired, I notified them to disconnect my account, I also ended up not using 2 months worth data as I moved out of the city. But instead of disconnecting my account, they are updating my account with late payment charges and are mentioning in the mails that you have not renewed your plan as the reason. This is outright exploitation. I have very clearly asked them for disconnection, they cannot force me into it like this.
I request for necessary actions to be taken against this service company.

Internet is not working at all for more than 24 hrs, nobody responds to it.

Customer care people don't have clue on what is happening and who will be fixing it. We had a backend team number, when we called them they are saying, we do not have escalation team numbers and all.

Worst service, I strongly recommend not to use this service.

I have registered and disconnected my services from August 1st. Registered number [protected] from Hyderabad. But I have not yet received my refund. I have opened the complaint but they close it without any resolution. I was last told that they will process the refund in 7 days that was 2 weeks back. This has been the worst experience of customer service ever. I need my refund to be processed as soon as possible.

I have paid money on 21 August 2021 for ACT FIBERNET to your customers executive through online payment...On 23 August 2021 your sales executive called me and said in my area act FIBERNET connection cannot be installed...And he told money will refund automatically within 7 days...till now my money I didn't get it back ..when I will get my money??? please do the refund process quickly

Been using ACT broadband for the past 2 odd years.
The first 7 months were fine, with no issues, however since then we regularly had poor wifi and similar problems. And we noticed raising a complaint for the same almost every month for more than a year.

We finally requested a technical person be sent home to check if there is any issue with the wiring, because no matter how many times we complained, the issue never fully got resolved.

They did send a technician home and it was stated that we were provided a router (which we receiebed from ACT when we had onboarded their services two years back) that does not support the speed of the internet package we had taken. This was a really huge miss from their side. Our current plan for more than a year has been 200 mbps, however the router only supports 100 mbps. But without knowing this, we have been paying extra money AND receiving poor internet.

So, naturally we raised a polite mail to them - helpdesk.[protected]@actcorp.in - the first mail was sent on 30th July.

I receive a call from their team for this issue on 12th AUGUST! this also after repeated calls to the support team and multiple follow up mails.

They suggested that they will give us a free router as compensation, but we did not accept this, since If we changed service providers we would automatically get a free router. It was NOT the right resolution for a mistake as big as this. So we asked them to get back with a more sincere compensation. This is when the harassment started.

I'm not sure if they can mark numbers and ignore it, because that's what happened. In the event that someone does connect, they will cut my call as I'm speaking, REPEATEDLY, or not answer my call all together.

There were days when I used to get cut atleast 5 times a day as I'm speaking.

This is when we sent a stinker email to the team. A stinker stating that it's going to be a month and no resolution was arrived at.

I was now met with harassment from the retention team itself. I spoke to one Saravanan/ Saravana on 24th August, from the Chennai team, who assured me that a new router and 10 days worth free service will be provided. This call was not a pleasant one. I was FORCED to accept this useless compensation. In the call, this person also suggested I was bargaining for more. Absolute nasty support. Still, I agreed to it, because I had already paid upfront money - My package does not end till November!

And today, on 25fh August, one day after confirming the issue to be resolved, I receive an automated msg that my service has been terminated. At 6.45 pm, when no support was going to be possible.

NOT ONLY HAVE I BEEN HARRASED, IM NOW ROBBED OF THE THOUSANDS I HAVE PAID UPFRONT.

I have paid money on 21 August 2021...And on 24 August 2021 your sales executive told in my area act FIBERNET cannot be installed...And your sales executive told within 7 days ..my money will refund automatically...But till now...my money didn't came till now

Wire connecting to the router is broken

Sir i am nellore act fibernet silver plan user for past 7 years. i am paying monthly rental of Rs 620/- for that you are providing only 150gb data . in gold plan you are providing 750gb for Rs 730/- is this fair ?
😭 . so please increase the data limit in silver plan . this is my humble request

I have changed my wifi to Act a month ago, I am having issue with the backup net when there is power cut. I have raised complaint many times but local act technician hasn't fixed it yet. I have online classes and facing much problem. Hope the issue is fixed asap.

Your company is not having any ethical values.

You must consume metered electricity from BESCOM or relevant company.

Instead your company is consuming electricity illegally, by hidden wirings.

Let's consider this case:

Recently I moved to a rented house.

I found there exists an electric connection leading to ACT company box.

I contacted your company for more than 100times.

Your customer care is not responding properly.

If you possess some ethical values kindly remove that electric connection from my home immediately.

I have disconnected my ACT connection on 27th May, its 90 days and still no refunds processed.

Escalation to nodal officer or appellate is equally waste, there is only 1 standard response "Give us some more time" but no one cares to refund the money.

Extremely poor services

Acct Id[protected]

Hi Team,

We got ACT Fibernet new connection on 15th April 2021 for 6M+1M and paid Rs. 3887/ in advance. We were out of station for the last 4 month, our connection got disconnected by your team without our knowledge.

We raised a ticket on Oct 19 2021 for the reconnection, but we did not get any proper response from the ACT team till yesterday(22/08). Today morning a field engineer came and asked us to pay Extra Rs. 2500/- for the connection to resume. your team has given missed call mid-night at 1.00 P.M this is not correct behavior.

Today, The Technician said, It will take 2 days to resolve this issue. We have not been using the Internet for the last 3 months and disconnected my internet connection. So, please provide a waiver amount for last 3 months and proceed as soon as possible and let me know of any concern.

We are not able to do our office work without internet connection. Kindly investigate this issue and provide a proper solution for the same.

Ticket No : SR[protected], SR[protected], SR[protected],
SR[protected], SR[protected], SR[protected], SR[protected], SR[protected], SR[protected]
Registered Mobile Number : [protected]
Account :[protected]

Thanks,
Ramachandran B

User ID:[protected]

I have disconnected ACT internet connection w.e.f. 30/07/2021 as per technician advice as no internet was possible in my area. My ACT account No. was[protected]. However, my connection is active till 06/09/201. I sent refund request for refund. But complaint has been closed two times without any reply. I called your customer care executive many times. They kept me waiting and did not return to talk. I provided my bank details also to them. But I have not received any refund. Very bad customer service. Never buy ACT fibrenet. I want my refund urgently.

I have ordered for transferring the amount from my old Fibernet account no. (Which I had ordered for cancellation)
To the new Fibernet account as it has been wrongly paid to the old one. I have been waiting for a week, but still there is no response from the customer care service.Kindly look into this problem as soon as possible please....

I took a plan for 6Months of Internet i.e., 838rs plan so totally I paid 5, 027rs, but I couldn't able to work for atleast 1 day properly ..ACT is such a third rated broadband service...

Hi,
Due to worst customer service and disconnection issue, i have deactivated the connection.i have paid for 3 months and deactivated on the first month so I am supposed to get 2 month refund (aug, sep) amd for this refund request created hut everytime they mention router recollection is pending and close ticket.for router recollection the ticket is created on 3rd aug and no one is coming and taking router.after 15 time call to customer support also no one taking router and refund also not getting.please help.

I Have paid amount for act installation and one month plan online.
Later few ppl come and tood its not possible in our area as there are no near by box
Its beenore than 10 days
I still not got connection and the amount also not refunded.
How can the ticket be closed without solution

ticket no SR[protected]

I expect a proper response and my money back, this is not what expected from act

Internet is not working

I have not been living in Bangalore since March 2020. I had a prepaid ACT fibernet connection at my residence, already paid for in advance till August 2020. After plan termination ACT did not disconnect the account, generated the bill for amount of RS 1200 (15 days worth of plan) and kept calling and emailing each day (sometimes twice in a day) to submit the pending fees, even though I had not used it even one day.
I eventually paid the dues, and requested the customer care executive to now disconnect the account.
In Feb 2021, (I dont know how) account got reactivated again. Again the same story, telling my that my bill payment is due, endless calling. Many of the calling executives are very rude, and not trying to understand the problem at all.

Please resolve the incident by PERMANENTLY disconnecting my account. I want nothing to do with ACT fibernet ever in my life. Ideally I would also like a refund for the extra bills I have already paid.