ACT Fibernet Complaints & Reviews

There is no information on whom to contact for initiating disconnection or suspension.
Options are there for everything else. Even when customer want to stop ACT services, there is no option provided as like customer is forced to pay under any condition. It is really disappointing that ACT is not straight forward and no one to regulate these kind of situation in this regard. They only concentrate on getting money, there is no other choice for customer.

I have disconnected my internet on 27th May 2021 and I was told that I would receive the refund in 5 working days. I have raised multiple tickets for the same issue. Everytime I raise a ticket same person calls and tells your refund will be credited in 5-7 working days but it has been 7 weeks and yet there is no refund. I am supposed to receive 7937₹ as a refund. Why is Act fibernet delaying so much?
Act fibernet Account Number:[protected]

It's been one and a half months over. Shifting request ticket got closed twice. Technician says new box must be set up and there is no guarantee on when this will be done. So they closed tickets without any resolution.

Customer care number sucks. It is suddenly going on mute after a long wait in the queue. I am highly disappointed and need my refund. I raised disconnection ticket but no information or guarantee on the refund from them. Please help me to get my refund. It's a 8 months prepaid package. I regret for taking this new connection from them.

I availed ACT service of Act Strom 3M from Dec 2020, till date.

I am repeatedly facing the problem of speed. while installation they have given me the router of Tenda AC 1200 MU-MMIMO DUAL, MODEL NUMBER AC10
SERIAL NUMBER : E[protected]

I have raised the complaint to nodal officer and appallete manager 3 times and every month from JAN 2021 6 to 7 times i raise concern in customer care ACT.

The technician who used to attend the complaint by name Pavan used to say the router supports 1200MBPS.

Till now I was under the impression that the router is supported and has the capacity of more than 300MPBS.

Today one of the customer care executives said that the router which they have provided supports only 200 MBPS speed and insisted that I should upgrade the router by going to 6 months plan.

Below are the concerns:

1. Router was provided by ACT at the time of installation for the Stom 3M plan which is for 300 MBPS.
2. I am complaining repeatedly that I am getting less speed.
3. Installation person said me that the router will support till 1200MBPS at the time of installation
4. Without addressing the issue they are closing the tickets
5. Now ACT people are asking me to pay for the router by changing my plan to a 6 months plan.

This is totally misleading of the customer and misusing his money by giving wrong information and assets to the customer.

Can you please let me know what actions to be taken and how you can help me.

Please do contact me on my mobile number.

Mohan Kumar. R
[protected] / [protected]

I raised a complaint, but still no use. local service engineer is disconnecting the service every 7 days. his name is Surya.

I am writing with grief that even after repeated emails on an issue, nobody in the company is even cared to respond through email or call.
I was promised that there will be reduction in the monthly bill of broadband if the power is taken from my house. But the reduction was not applied for this month.
No one attends the call if called to customer care.
I raised issue through 24/7 support through app but I am getting automated emails from ACT that my waiver got rejected.
No one is calling for the dispute to ask what is the problem and no one answers in the customer care.
And I am not able to raise the same issue again through 24/7 as it says "The issue is resolved". How can they resolve issue without even getting a consent from who raised the issue?
I raised it to nodal office and appellate authority also but I get a default email from them that someone would contact me.
But no one had ever contacted me for the issue.
I have also mentioned multiple times that my bill due date is nearing but they were least bothered and I know that automatically charges will be additionally levied if bill date is passed.
Please help.

Hi,

I am a Act customer for 2 years now, and I have to shift to other house and hence I made a shifting request. Nearly 3 engineers visited and said other team will give a connection and there is no response from them at all. They are coming and telling that we have to keep a new box or like take a loop connection from nearby box And now its more than one week and they didn't come till now. Also they ahve closed my ticked which I have raised.

My closed ticket no. - SR[protected]

Also I have raised again a new ticket.

Now why I have to pay the bill since my request is not fulfilled and I'm not using internet for almost 2 weeks. This is such an unfair work and unprofessional from act team in this WFH situation since I could not work properly because of this. Please take immediate action on this.

Hi sir,

I am a software engineer from who took the act connection recently. Unfortunately I have to shift to other house and hence I made a shifting request. Nearly 5 to engineers visited in the past one week and there is no response from them at all. They are coming and telling that we have to keep a new box and It will take 5 days. And now its more than one week and they didn't come till now. I paid for 6 months. Kindly make my problem solved as soon as possible.

SR[protected]... relocation ticket

SR[protected]... new ticket raised yesterday

Thank you

I have disconnected my broadband connnection and raised a request for refund. It's been 37 days and iam still didn't receive my refund amount. When i called to customer care they replied my refund is approved and it is in their account itself and it wasn't transferred into my bank account. I request the company people to refund my amount as soon as possible. My Act id is[protected].

Hi,

We lost connection yesterday, raised a complaint and told them the wires got disconnected out side, requested them to expedite and fix it as we I work from home and kids attend online classes, they said ETA is 24 hours, I waited until now no one showed up. Contacted customer support his answer (Oh no one showed up ? I'll send you oneO but no on showed up. They are unable to expedite the case at-leaset they can fix with in ETA .

The technician who installed initially has done pretty bad job, the wires hanging and wire joint put it on a empty bottle and left in pot whole. None of our community houses has this type of dirty connection. If the initial setup was good and clean we wouldn't be in this situation.

Worst support and this company doesn't have the ability or skill to solve customer issues. First of they don't understand the problem of the customers especially these COIVD everyone s working from home.

THIS IS A Fourth SUBMISSION, BUT ACT management is not reverted YET

Sr: [protected] / ACT Fibernet #4211986

My compliants are closed without my consent..where I was waiting for a call back from ACT management. But ACT team is least bothered about their customer.

My act connection has been disconnected more than once in the same day stating "Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Let's see how much act customer care team care for their customers and how act is going to address my issue.

See you take our money but don't give us proper network …. in my house no good network is available . take this complaint seriously and resolve quickly.

2 day's internet not working

I had a new internet connection in act fiber net last month and also opted out for Zee5 subscription but then got to know that it is for ZeePlex but charged for zee5 premium. please change it to zee5 premium or just cancel this subscription. I tried to contact customer care regarding this for around 1 hour but of no use. Hence am requesting here to cancel the zee5 subscription. [protected] is the registered mobile number.

I have applied for prepaid connection, ACT Sales guy visited my place and clearly said that my router is compatible and asked me to take 75mbps scheme costing 826/- Collected the amount and committed to give connection in 24 hours but it was not done when I calledup customer care, they said that the Work Order is released for 48 hours delivery time and then I have received sms for 72 hours delivery. The sales guy mobile no is [protected] and technician mobile no is [protected]. Suprisingly after giving connection the speed is showing to be 2.75 mbps instead 75mbps. I have written mails to nodal officer and requested my money back, every time he says they will resolve the problem but no word about my money back

I have cancelled my Act Fibernet broadband connection on 28th June 2021. Since I have already paid a subscription for 6 months of rupees 4050. I raised a refund request on 30th June 2021. It's been more than two weeks since I haven't received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID:[protected]
Service Request No - SR[protected]

Hi, complaining about ACT FIbernet’s lack of support for my shifting request. I raised request on 7th July with rental agreement document as proof of address as requested by them and they provided slot on 10th July. That was ok even though it was late. But today on 10th July, when I am following up with them, they mentioned the service request is closed due to not having right documents. No one had called me in the last few days to check or ask for any other document. Their site had clearly said proof of address document and rental agreements being one of them. Now I am not even able to raise the SR and I have been calling them multiple times. They just say that someone will call back and no one calls back.they are just making me chase them without any help. My son’s education classes and my work is all impacted and in these covid times, we rely on internet service. I don’t know now what to do.

I have opt ACT strom 300Mbps fibernet, Wifi not working for laptop and mobile and not enough speed data, as your executive said we can connect upto 10 Pcs but now i cant connect 3 pcs also so kindly do needful thing.

thank you
Rakesh Balakrishna
[protected]

I paid for a package of 8 months which costed my 8800₹. But ACT Fibernet was not providing my proper internet at all. So after few days I disconnected my Internet. And I raised a request for refund. I raised the same request many times and every time I raise a complaint the same person calls me and tells amount will be refunded in 5 days. But it has been 2.5 months and I still did not receive the refund. Why is Act Fibernet playing such games?

Hi Team, I am using Act broandband services from past 3 years and i pay for 6 months at a time and as per the offer we get a cashback of Rs 300 for Netflix so instead of Rs 649 i pay Rs 349 per month for Netflix.

The issue here is for last month the cashback is reduced to Rs 150 and without providing any information to customer.

I raised the issue with customer support team and they have closed the ticket on 8th Jul without addressing the issue. I have raise to their nodal officer on 8th Jul and they have reopened the ticket but the issue is still not resolved.

If you have to change plans in ACT, they say we have to wait till the billing cycle (i. 6 months in my case), then how could they change the plan in between my billing cycle.

Hoping for a possible resolution

Regards,
Kalyan S