ACT Fibernet Complaints & Reviews

Hi
As we are working from home, Internet cannot be down even for 2hours. But my internet provider keeps going down at least one working in a week. I raised a complain yesterday and they resolved it today and called me, I asked to take care of connection by resolving permanently but the technician had cut the connection again. What kind of technicians are sent. I called local technicians as well and no response at all.

Recently I moved to another location raised a shift request but no response from the team, after 3 days customer care people told me we are unable to shift your connection, so I have raised a permanent close request. But no action till now, trying to connect customer care from last 3 days but it is not connecting and everytime it says I'm in queue don't whole day the same response. I had paid for 6 months in July and raised request on August 13th need to get money from ACT. I think you are blaming customers and taking money.

I have raised the disconnection request for my old account.

Act team is not cancelling even though I have been informing them.

When I tried to reach CC support, they are putting me on hold and not disconnecting the account.

I am tired of daily calling them for disconnection. Horrible service

I had taken a Prepaid Fibernet (Broadband) connection (Account No.[protected] at my residence (Bangalore) by paying initially Rs.5500 on 04 Sep 2018 (for package of 5 + 1 month free). Further, I continued with their service by making Prepaid payments (online) for the same package. Though the speed of the broadband was good initially, it became very slow (unable to attend online classes by my children) since Apr 20 (during COVID-19 pandemic period) may be due to capacity constraints or some other technical issues at the ACT Corp end (reasons best known to them). As per the ACT customer care advice, I had even changed my package by making additional payments on 02 Jul 20 and 24 Aug 20. There was no improvement in fibre net speed. Finally, with no resolution from their side after multiple calls and email correspondences, I decided to discontinue the fibrenet connection once my Prepaid validity expires in Feb 21 and to look for alternate options. The same was intimated to ACT customer care through telephone calls and emails. With no response from their side, I disconnected the modem (installed by me) and stopped using ACT Fibrenet after my Prepaid validity. Further, I changed over to Airtel Broadband from the same date.

In the aftermath, I would hereby like to bring to their kind attention the following;

(i) A Bill amount of Rs.986.06 has been generated (for the period Feb 21 to Apr21) from their side (for reasons unknown to me), when my connection is Prepaid Broadband which should automatically get disconnected once the prepaid usage period/validity completed in Feb 21. Additionally, I have informed multiple times to customer care through emails and tele calls that I do not need their service due to slow broadband speed and poor customer service, which unfortunately could not be resolved for reasons best known to them.

(ii) Making illegals calls through unauthorised recovery agents for bill payment and/or to reactivate the connection. The calls are being made to woman at home encroaching into my privacy and right to choose the service provider.

I have reported the above matter to them several times (through emails) but despite all my pleadings they haven't taken any corrective action as a responsible corporate to resolve my grievance. ACT Corp is requested to

(i) Cancel the wrong bill generated irrespective of my non-usage of their services and / or

(ii) Stop the illegal and unethical tele calls from their side for reactivation of service

Hi,

My wifi speed is really pathetic. I have opted for 50 mbps but I am receiving 1 mbps or maximum 2 mbps for almost the entire day and other times it's between 10-14 mbps. I have been raising complaints since July 22nd and until now there is no response from your side. Rather than fixing, you always keep closing my complaint without even resolving it. I have not recieved even a call from you to check on my query until this date. I have sent 2 complaints to customer care and 1 complaint each to Nodal and Appellate team but no response from anyone. Each time you closed my complaint, the same day I have reopened it.

Its been 27 days since I raised complaint and until this date none from your side has taken any steps to fix this issue. Not even the Nodal team and Appellate team have taken any steps to resolve my query.

Below are the complaint numbers -
22nd July - SR[protected]

27th July - SR[protected]

29th July - Sent an email to Nodal officer SR[protected]

5th August - Sent an email to Appellate
SR[protected]

Note that I have reopened all the above 4 complaint numbers on the same day when you closed it without even fixing it. Hence, all the 4 complaint numbers are still open.

I want like to inform you that this is not the first time I'm facing this issue. I have been raising complaints about low speed internet very often for more than 2 years. Each time the engineers comes to fix it, that day the speed will be above 40 mbps and after few days, again the speed decreases to less than 25-30 mbps. So most of the year, I am not getting the speed for which I am paying.

This time the speed is 1-2 mbps and it has been affecting my work very badly. The customer service upto Appellate team did not take any measures to solve it. This is totally unacceptable.

Plz resolve my wifi speed issue immediately and refund the amount for 27 days.

Regards,
Nihal

I have applied for refund it has been 15 days till now, but the amount is not yet credited yet.

I took connection 2 days back hearing high promises however already disappointed with frequent breaks, low bandwidth etc. Pls disconnected the connection and refund my money.

I made a mistake by switching to act.

Anubha
[protected]

We renewed our services with ACT in May. As usual we paid for the whole year. For the information I had confirmed that if we decide to leave in the middle that i will get rest of my money back.
For the family emergency we had to move to Pune, Maharashtra where ACT doesn't provide service. We asked for a refund and have been sending emails to the Nodal officer also. But haven't heard back and they have not yet refunded the money after telling me it will be done in the next 7 days. I have asked the services and the account to be cancelled from August 1st. It has been disconnect but I haven't yet received my refund. This needs to happen as soon as possible. It is an amount of over Rs. 9000/- . I have raised the refund request several times but they keep closing it without processing anything. I was suppose to receive a call from the refund team which has also not happened. I am thoroughly frustrated and feel cheated.

Towards the subjected ACCOUNT No :[protected], I had opted for ACT BLAZE Plan and did a payment on 24th Feb 21, where your team confirmed that this would be 6 months plan + 1 month extra as a offer (i.e., over all 7 months validity would be extended on my account).

But now all of sudden, it is really surprising to see that I have got an validity of only 5months, and now my plan is running on a monthly rental basis, without any prior alert.

This ACT team wants to loot money from their customers, they don't even have recordings of previous communication to check. The team just closes the complaint without resolution.

Wifi's internet not working. It's been 4 days since I have registered the complaint with them. There service is worst. I have paid for the whole month. This is not the first time this has happened. Every month there is internet problem and they take more than 24 hours to rectify.
I have even asked them to cancel my connection and refund the amount but they are not even doing that.

I am facing a Internet connectivity issue one full day every week. Until I call the customer care and update about it they don’t start the work.

The customer service team has standard phrases that they repeat all the time.

I pay around 800 every month to get proper service. And need a better service provider.

I am trying to contact ACT numbers to clarify my doubts for extension of internet facility to the ground floor in the same building
but there is no human touch your customer care numbers.

I currently have an internet connection from ACT and i need to install another router at ground floor and change my plan to unlimited

Can some one from ACT call me on [protected] and resolve my queries?

Looking...

Hi team,
It is an urgent request and important request.
Account no :[protected]
Account Name : Abhinav Bollam

I need to immediately change the name of the account to Himasree Bollam from my brothers account name (Abhinav Bollam). As i can collect refund for my account name.

This needs to be done immediately.
Please do the needful.

I am using ACT from over 1.5 years now.. and probably the first one to get in my locality So I had to attach a junction box attached to my wall outside and was getting ₹100 discount for the same. Now few days back I realised except for mine there are 5-6 more connections are going from my junction box to my neighbors.

1) Does that will consume more electricity ?

2) I called support and told them to remove the junction box from my house as i think it is consuming more electricity and I don’t want ₹100 discount.. So he told me to Mail Act support about the same .
But Its been over 30 hours I have not received any response from Act team.

Tenth Attempt here to Get Response from ACT team

Act connection has been disconnected saying "requested by customer or amount due" which was ACT Billing team issue.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Let's see how much act customer care team care for their customers and how act is going to address my issue.

Though paying ontime every week getting disconnection and it's really bothering as salary getting affected and my son classes getting affectrd which is worst service. Even customer care ppl are so arrogant and not responsive

I just call customer care number ( Name: Mohammad )and ask her to change my plan and he is just arguing with me saying we cant change the plan right now so please take action on him

We ( myself and my husband Vijay) are unable to reach to your helpdesk, despite calling multiple time from different phone numbers to your Call center ( +91 - [protected], +91 - [protected] and[protected] at different time zones for the past 3 days.
We are asking for the Account Name to be changed ( SR[protected] = Name Change Request.), We need a solution for the request. Can someone from ACT revert.
It is miserable the way we are getting treated despite being a customer with ACT for more than 5 years. Even the basic feature of reaching out to Customer care has become impossible through all the numbers that you have displayed in the website.

I have paid the full month's bill but I want to disconnect my bill. ACT does not want to refund

I have applied for connection ACT on wednesday 4.8.21, but till date i have not getting any response from them. Mr. Shravan who has booked the connection and Mr. Yogesh neither picked the phone

I have make 100calls but no response.

Pls take the matter on priorty and get my money refund back.