ACT Fibernet Complaints & Reviews

Plz once check the my near fiber box ...needs service man

I need invoice of the bill with seperate installation, router and internet charges.
So provide the bill details clearly

I made a purchase of ACT Stream 4k TV by paying INR 4, 499. However, later I decided to cancel the order and dropped an email to 'helpdesk.[protected]@actcorp.in' requesting the cancellation of the order. However, due to their longer TAT, the product got already delivered. Meanwhile, I spoke to a customer care representative to raise a return request and understand that there's no cancellation or return policy when we own the device but it is available when we rent it.

While buying this product, they don't let us view the Terms & Conditions as when we click on the link it just opens another window with continuing the purchase from start. I wasn't aware of the No Cancel or No Return policy. (Screen Recording attached)

I have given a request for cable Restructuring which is passing through an open plot to another lane backside.Now in that open plot room was going to construct and owner request for removing the cable so that they can work for roof since cable was an obstacles.
Request#SR[protected] which was supposed to be resolved by July/16/2021. But even after date is passed and so many follow up emails are send to appellate/ call to customer service got to me no resolution. Simple they are asking me to wait for "sometime". Its really frustrating and it effected my dignity before my neighbour due to irresponsible behaviour of Act fibernet.
Even today I got the same reply asking me to allow "sometime".
My issue needs to be resolved and how you are going to recover my dignity which I lost before my neighbour?

Atleast expecting a sound reply from here rather than shamelessly asking for "sometime"

Khaled Ali

I have taken 6 months connection in Chennai and disconnected in the month of June'21 and requested to transfer to my another account in Hyderabad mapped to my mobile number [protected]. I have been continously calling call center and they are closing ticket stating refund is not applicable. Request your support to transfer my refund to my Hyderabad account mapped to mobile number [protected].

Any further queries pls reach me @ [protected] or [protected]@yahoo.com

Thank you

Writing to all Officers who serve customers are quite now and it looks like ACT Management failed to build a strong customer relation ship team or support their customers. I am looking for an valid response from ACT response team on my request.

THIS IS A SIXTH SUBMISSION, BUT ACT management is not reverted YET

Sr: [protected] / [protected]

Received this email from appellate.authorityblr team, but no resolution provided. Looks like Madhan is a System name used for auto generated messages as he cant contact customer and speak.
----
Dear Mr. Hari Sundara Babu,

Thank you for contacting ACT Fibernet!

We are in receipt of your email, regarding the billing query of account[protected].

Your concern for the call back on billing clarification has been assigned to our team and one of our colleagues contact you within 24 hrs.

Service request – SR[protected].

Regards,
Madhan Dhamodharan
Team ACT
[protected]

My compliants are closed without my consent..where I was waiting for a call back from ACT management or the compensation for the stress I went through. But ACT team is not even bothered about their customer.

My act connection has been disconnected more than once in the same day stating "Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Awaiting ACT Leadership/Management response in this regard.

The sales guy called me again and again for new connection and ensured me that their services are the best and told me that your installation will be done in 48 hours but after completing the payment and submitting all the documents the sales guy is not picking my phone and not replying my messages on WhatsApp and no one from the ACT is contacting me for the installation.
My ACT Account Number[protected]

I have installed Act fibernet conection 22.0.2021. the connection was good till the next day . On the Saturday there is a issue in internet connection . The router connects with the device but there is no internet connection. It shows connected but no internet . I've been asking the customer care and there is no response . No one even contacted . I payed for a month still there is no internet and Iam paying extra for the usage separately.

Acc No:[protected]

I disconnected my services on 27th May 2021, even after 60 Days ACT has not issued a refund of 8754 / - .

I have raised many SRs but many were closed without any resolution. Escalation to Nodal office and appellate authority is unsuccessful as well.

Even till date, there is no response or communication on by when the refund will be issued. In the digital payments age, companies provide refunds in hours and ACT being an ISP is unable to do so in 60 days as well. This is a strong disappointment on services.

My Act fiber broadband account number is[protected]. I paid Rs 999 online through Act fiber application for purchase of wifi router. I received an SMS from Act fiber that it will be installed by 21st of july however it was never installed. When i placed request for refund of my payment, they have cancelled my request. Please help as i need my money back as the service promised was never completed on time. Regards Sandeepan Chatterjee

Very worst and poor broad band service I've ever received. I never recommend this type of internet service provider. No proper customer service too. If we are using this broad band service, we have to keep another backup internet connection as their service is very poor. When requested to degrade the plan, no proper response from customer support. The worst experience ever with this ISP.

I installed Act fiber net on 23rd July and within two days the connection is not available the router connects but no internet this problem is form satuday[protected] .I raised a complaint and there is no response for the past three days I've be complaining and there is no response .I installed to take my exams now iam unable to take them .

I had requested for Broadband connection in Coimbatore on 12th July 2021 and as they were not able to provide me the connection i had cancelled the request and asked them to refund the 6 Months Subscription fee paid. But till date they havent refunded the amount. Every time i call their customer support they give me a different date for refund. I received a SMS on 15th July stating that my SR will be resolved by 22nd July 2021. I am really fed up with the way customer support functions and when they cant provide a proper reply they just disconnect the call or put on hold and dont bother to reply. Each time they inform that they will escalate to the team and refund will be done. but until now no action is being taken.

Need service man...plz contact me [protected]

From last two days i am not able to access internet i have raised complaint ticket number SR[protected] and i have called them multiple times but no response from them.
They service is very bad.

From last two days i am not able to access internet i have raised complaint but there is no response i have called them multiple times but they have not fixed the issue.

Acc no[protected], guys fooling around their nodal officer n appellate team all are waste ..just to give one single relocation connection...just saying non available port got cals from these numbers but of no use
1.[protected]
Harrasing me from past 1month for connection

Act refund process is so pathetic. Customer service unable to provide resolution. I raised request on 21st May 2021, it's been 2 months and refund is not processed yet. Despite of multiple calls/ emails no resolution provided. No value for customers time.

THIS IS A SIXTH SUBMISSION, BUT ACT management is not reverted YET

Sr: [protected] / [protected]

Received this email from appellate.authorityblr team, but no resolution provided. Looks like Madhan is a System name used for auto generated messages as he cant contact customer and speak.
----
Dear Mr. Hari Sundara Babu,

Thank you for contacting ACT Fibernet!

We are in receipt of your email, regarding the billing query of account[protected].

Your concern for the call back on billing clarification has been assigned to our team and one of our colleagues contact you within 24 hrs.

Service request – SR[protected].

Regards,
Madhan Dhamodharan
Team ACT
[protected]

My compliants are closed without my consent..where I was waiting for a call back from ACT management or the compensation for the stress I went through. But ACT team is not even bothered about their customer.

My act connection has been disconnected more than once in the same day stating "Requested by customer or amount due. Called customer care team three times, explained there is on due from my end and the invoice generated yesterday for the amount 499 is a netflix subscription which was taken on 18th june late evening ist timezone. And the due date is on 3rd july.

This disconnections have caused major impact to my multiple conference calls with my customer and have to switch to mobile data. It impacted my children's online classes too.

Sent an email to act today morning requesting call back from customer care management, no response till now. Called customer care more than three times, but no option available to speak to manager or higher management.

Writing this email with patience again expecting a call back only from management with the compensation for the impact, stress caused by the act team. If act team dont respond in next 24 hrs, i will call my lawyer to file a consumer complaint against act management.

Note: taken 6 +1 months subscription by paying one time payment. It ends only on 11th july 2021, so that i can renew. Netflix subscription taken on 18th june (invoice amount: 499) generated, due date is 3rd july. Act have -3.2 as a balance from my account as on today.

Awaiting ACT Leadership/Management response in this regard.

Dear concern,
I am using act fiber net since may2020, I had called to the supervisor of my local area N-numbers of time but no response from the act team as well as supervisor. For providing a connection to me they had asked permission to fix a junction box in my home and they said they will pay me Rs.100 as a power discount, till now power discount had not given since may2020. So I had stopped the payment, one day mr.srikanth executive of act called me and say to make payment of Rs.200 and the rest of the amount was wrong showing in your account, so I immediately payed the amount and the rest of the amount was still showing, now they are asking to pay 1180 to activate the service...